6/10 Okay
Ros
Sep 24, 2025
Disliked: Property conditions & facilities
More like a hostel, plain and functional with friendly staff operating between 4 and 7 pm. The front door cannot be used outside those times so access is from the rear carpark up concrete steps with narrow tread and steep risers, using a keypad with a handle too stiff to operate. I went down those steps later and because they were steep supported myself by using my stick and holding onto the railings of the bannister. As I stepped down the bannister rail came away in my hand and I fell badly bruising my left hip and ribs and hitting the back of my head hard against a concrete post , all witnessed by staff from the hotel who were going off duty. They helped with kind concern and offered support and help and medical advice which I decided against preferring to wait til morning to see how I coped as I did not want to spend time in A&E leaving my dog alone in a strange place. I managed to load my car the next day with help from fellow guests as no staff were available though there was an emergency telephone number to call. I managed the 5 hour drive to my next destination. My ribs are still painful and stopping me from fulfilling the purpose of my journey. The hotel provides practical and basic service which does work, clean comfortable bed, but there are a number of safety measures that need attention and the access door to the rear of the hotel was difficult for more guests than me and we had to prop it open to ensure we could re-enter. Lovely walks though, very nice staff.
Ros
Stayed 1 night in Sep 2025
