We’re #1! Orbitz is best in customer satisfaction

Well, look who’s #1. It’s us! The 2014 American Customer Satisfaction Index results are in and Orbitz was named the best travel web site for overall customer satisfaction, beating out all major competitors. Thanks for that! We love you, too, but just in case you were still wondering what makes Orbitz customer service so special, we’ve rounded up some real customer quotes (as told through some pretty unreal GIFs).

“Easy, organized and I just love the ability to choose nearby airports.” Clean and organized, that’s our style.

“I absolutely love the rewards system because my family does a great deal of traveling.” Rewarding you for your loyalty? It’s just our little way of saying…

“App was convenient and easy, best was the time options that other sites do not show.” It’s true—our app is so easy a baby could use it. Maybe.

“Price accuracy…no hidden fees and best prices.” Because no one likes surprises.

“Orbitz had the most flexibility in the flights available and the best price.” Super flexible—like her.

Thanks for voting us the number one travel site! We’re so thrilled it makes us want to do a little a dance, like this.

More on the American Customer Service Index results:
ASCI measured Customer Satisfaction in this study by combining how customers rate the overall satisfaction of the product or service, how their purchases compare to an imagined ideal product or service and to what extent the product or service meets their expectations. For more information, see 2014 American Customer Satisfaction Index .

Tagged: Uncategorized