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Sofitel Zhengzhou International

4.5 out of 5.0

Recent guest reviews

Hotel it's a very nice five star the stuff are very nice I travelled a lot around the world but like the service never ever so nice so personal I got a little bit sick the hotel send me to the hospital with their car with their reception manager I was treated and be back special thanks to missLucy miss meow meow miss low and Mr Bob Mr Peter they are real professional and nice people

really good hotel, very comfortable, very good food especially in the ground floor. very good staff. swimming pool is very small and sauna too cold. by the way i recommend you this place in the center of city

been here for business last october, nice big room, with all the comfort. breakfast is nice and the selection is big from asian to continental. the restaurant is a buffet and a la carte. good value for money.

First : I would like to extend my sincere thanks and greetings to Mrs. Samantha, General Manager of the hotel, for the first time I met with a Director General of this skill .. They were really wonderful, dealing with all the staff in the spirit of the family team. Second: The hotel is a general description, when you enter from reception a nice clean I liked very much, the corridors and carpets are clean and modern, feel high psychological comfort. Third: The room is superbly clean, I like the daily cleaning way out,. It has a coffee maker and a kettle. And a green teapot, were full of all the services. Fourth: The buffet breakfast restaurant, the food is varied and delicious, the restaurant has clean tables, the service was wonderful, I asked for special food for dinner and the chef prepared it for me and it was delicious, thank all the staff to meet my order. Fifth: The Lounge I may not have used very much but it was nice and quiet, thank the workers Ms. Jasmine 1, Ms. Jasmine 2 and Ms. Purple were excellent service. Sixth: Concierge service: They all know English and all are fantastic. The most beautiful thing is that when I ask for a taxi that is provided quickly, Mr. Bell has served me. Finally: Thank you thank you for the Smart General Manager and all the staff of the hotel for providing me with comfort during the successful hotel stay. I thank the people of Zhengzhou City ...

I must say it was a joy to stay here. I was in your hotel for 27 nights, and it Feld like a new home. My room was nice, clean and in good order, and if there was a problem. it was fixed very quickly no matter the time of day. the food was good, Don and Bob seems to have a good grip on the restaurant. The all of the concierge staff, especially bill, is very helpful, arranging taxi, help with flight and many more problems are no problem for them. the front desk with Lucy is capable for the same, every problem they can fix. special thanks to Judith for all the help you have given me, showing me around. Overall I must say Samantha you have made a very good team. Keep up the great work. I hope to see you again, Christian Bakker.

I have never stayed at a Sofitel before, so this was a new experience for me. Lucy the Director of Rooms made sure my room was in order and all was good. Don (Director of Food and Beverage) and Samantha (GM) had the Chef make a bacon hamburger pie based on a picture I showed them of a bacon hamburger pie I made in the USA (Pictures attached). The Buffet in the hotel was great, it had Sushi, Sashimi, Noodle Soup, Steak, Prawns, Lobster, Beer, Wine, and much more. And, the price is 228RMB (Approx. $35 USD). The lobby lounge was a good place to have a wind down drink or two in the evening. Mia and the other in staff there was very good and made sure all was taken care of. Judith (Marcom Manager) and Judy (Director of Sales and Marketing) both had drinks with is and made sure everything was taken care of as well. Bill, the Concierge Manager, was key in making sure everything worked great with taxis and Didi car as well as any other thing that was needed. Finally, the rest of the staff that I do not remember all their names was AWESOME and made my stay GREAT!!! Thanks to all of them!!!

The hotel was perfectly located to our meeting destination in CBD . Staff were very friendly and customer focused. Hotel facilities were fine- room clean, quiet etc, business Center facilities could be improved . Gym equipment needs a refresh / rethink ! Restaurants and food selection were good. I would recommend the Sofitel as a venue if you are travelling on business to Zhengzhou.

Very nice and comfortable hotel . Top class staying with good restaurants , very helpful staff and nice furniture with new smelling rooms . Definitely recommended, we will come back again... located at downtown and very convenient

We stayed here overnight en route to Xi'an. A beautifully appointed hotel with the fabulous food options one comes to expect from this French chain. Choices of bed and pillow styles made for a good nights sleep.

The room was small and looked old, decoration was old-fashioned and lighting was poor. Worst thing is that the air-conditioner was not working on the day we checked in, when I called operator to check, a housekeeping staff was sent to my room and told us that they did not switch on the central air-conditioning system due to temperature drop on the previous rainy day, and there was no other guests complaining, which does not make sense to me. A fan was sent to my room but it didn't help to cool down the temperature. Later I called Concierge and requested to check with the manager whether the air-conditioner could be turned on as it was impossible for us to sleep. A duty manager Mr Liang called back and explained that the air-conditioning system has broken down and the technicians were trying to fix it. I told him if that's the real situation, the staff should have let us know earlier when we asked or even at the time we check in. We understand it was an unexpected situation but how they handled was totally irresponsible to the guest. This was a very unpleasant experience and we were unable to have a good sleep that night. Having said that, I appreciate Mr Liang's sincerity and hospitality in trying to find ways to make us more comfortable and offered complimentary breakfast and limousine to airport for us.

No. 115 Jinshui Road Zhengzhou Henan

Hotel highlights

  • Free WiFi and wired Internet in rooms and public areas
  • Free parking
  • Onsite dining
  • Indoor pool

Located in Huayuan Road Area within 2 miles (3 km) of Erqi Pagoda, Sofitel Zhengzhou International is within a few miles (5 km) of Renmin Park. This 220-room, 4.5-star hotel welcomes guests with conveniences like an indoor pool, free in-room WiFi, and free self parking. In central Zhengzhou, the hotel is also close to Century Amusement Park.


Dining

Enjoy dining at Canton Garden, one of 3 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Start each morning off right with buffet breakfast served for a fee.


Rooms

All 220 recently renovated accommodations feature separate bedrooms. 37-inch LCD TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Beds sport premium bedding and bathrooms offer hair dryers and free toiletries. Other standard amenities include refrigerators, minibars, and coffee makers.


Property features

At Sofitel Zhengzhou International, guests enjoy an indoor pool, a fitness center, and a sauna. You can take advantage of free parking, along with an airport shuttle (available on request) for CNY 280 per vehicle roundtrip. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, 7 meeting rooms, and a conference center.

Room options

Luxury Room, 1 King Bed

King 1 | Sleeps 3

Superior Room, 2 Twin Beds

Twin 2 | Sleeps 3

Junior Suite, 1 King Bed

King 1 | Sleeps 3

Superior Room, 1 King Bed

King 1 | Sleeps 2

Reviews from Trip Advisor

Trip Advisor aggregated rating

86% of guests recommend this hotel

Total of 389 reviews