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Hotel Helvetia

2.0 star property
Mountain ski retreat with restaurant and bar/lounge

Choose dates to view prices

Photo gallery for Hotel Helvetia

Free daily buffet breakfast
Family Suite | Living room | Flat-screen TV
Family Suite | In-room safe, blackout drapes, free WiFi, bed sheets
Balcony
Property entrance

Reviews

7.4 out of 10
Good

Popular amenities

  • Bar
  • Housekeeping
  • 24/7 front desk
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Bahnhofstrasse 72, Zermatt, VS, 3920
  • Place, Zermatt-Matterhorn Ski Paradise
    ‪1 min walk‬
  • Place, Matterhorn Museum
    ‪1 min walk‬
  • Place, Zermatt - Furi
    ‪2 min walk‬
  • Airport, Sion (SIR)

Room options

View all photos for Single Room

Single Room | In-room safe, blackout drapes, free WiFi, bed sheets

Single Room

7.6 out of 10
Good
(10 reviews)
  • 108 sq ft
  • Sleeps 1
  • 1 Twin Bed

View all photos for Economy Twin Room

Economy Twin Room | In-room safe, blackout drapes, free WiFi, bed sheets

Economy Twin Room

7.6 out of 10
Good
(14 reviews)
  • 108 sq ft
  • Sleeps 2
  • 2 Twin Beds

View all photos for Standard Double Room

Standard Double Room | In-room safe, blackout drapes, free WiFi, bed sheets

Standard Double Room

  • 161 sq ft
  • Mountain view
  • Sleeps 2
  • 2 Twin Beds

View all photos for Triple Room

Triple Room | In-room safe, blackout drapes, free WiFi, bed sheets

Triple Room

9.0 out of 10
Wonderful
(2 reviews)
  • 161 sq ft
  • Sleeps 4
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Family Suite

In-room safe, blackout drapes, free WiFi, bed sheets

Family Suite

  • 753 sq ft
  • 1 bedroom
  • Sleeps 5
  • 5 Twin Beds

About the neighborhood

Zermatt

Located in Zermatt City Centre, Hotel Helvetia is within a 10-minute walk of popular sights such as Zermatt–Sunnegga Funicular and Zermatt-Furi Gondola. This 14-room hotel welcomes guests with conveniences like free breakfast, a restaurant, and free in-room WiFi.

What's nearby

  • Zermatt-Matterhorn Ski Paradise - 1 min walk - 0.0 miles
  • Matterhorn Museum - 1 min walk - 0.0 miles
  • Zermatt - Furi - 2 min walk - 0.1 miles
  • Furi Ski Area - 2 min walk - 0.1 miles
  • Mountaineers Cemetery - 2 min walk - 0.1 miles

Getting around

  • Zermatt Gornergratbahn Station - 5 min walk
  • Geneva International Airport (GVA) - 162 min drive

Restaurants

  • ‪Hotel Post Zermatt - ‬1 min walk
  • ‪Brown Cow Pub - ‬1 min walk
  • ‪Walliserkanne - ‬2 min walk
  • ‪Restaurant du Pont - ‬2 min walk
  • ‪Elsie Bar - ‬1 min walk

About this property

Hotel Helvetia

Mountain ski retreat with restaurant and bar/lounge
Hotel Helvetia features free WiFi in public areas and a gift shop. The 24-hour front desk has multilingual staff ready to help secure valuables, and answer any questions about the area. This ski hotel also has an ATM.
Flat-screen TVs come with cable channels, and free WiFi keeps guests connected. Electric kettles, hair dryers, and safes are also standard.
The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available
  • Ski shuttle nearby

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 9:00 AM
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Restaurant Helvetia

Things to do

  • Shopping
  • Ski equipment rentals
  • Ski lessons
  • Ski storage

Family friendly

  • Grocery/convenience store

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Grocery/convenience store
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Multilingual staff

Outdoors

  • In the mountains

Accessibility

  • No elevator

More

  • 1 building
  • 4 floors
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • Flat-screen TV with cable channels

Food and drink

  • Electric kettle

More

  • Heating
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Minimum check-in age: 16

Check-out

Check-out before 10:30 AM
Contactless check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools
Zermatt is in a car-free zone and can be reached only by train.

Access methods

Staffed front desk, key retrieval

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children 6 years old and younger stay free when using existing bedding

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher and a smoke detector
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 2:00 PM—-midnight
  • Check-out: 10:30 AM
  • Minimum check-in age: 16
The front desk is open 24 hours a day.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher and a smoke detector.
  • Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • Noise-free rooms can't be guaranteed.

National rating

Hotelstars Union assigns an official star rating for properties in Switzerland. This property is rated 2 stars.

Property is also known as

Helvetia Zermatt
Hotel Helvetia Zermatt
Hotel Helvetia Hotel
Hotel Helvetia Zermatt
Hotel Helvetia Hotel Zermatt

Frequently asked questions

Are free cancellation options available at Hotel Helvetia?

Hotel Helvetia provides free cancellation on some room rates. For additional details, review the cancellation policy on Orbitz.

What's there to see around Hotel Helvetia?

This hotel is situated in Zermatt City Centre, just steps from Zermatt-Matterhorn Ski Paradise and Zermatt - Furi, and within a short walk of Matterhorn Museum. You'll also find Zermatt–Sunnegga Funicular and Zermatt-Furi Gondola less than a mile away.

Is parking available on site at Hotel Helvetia?

No, there isn't parking at this hotel.

Does Hotel Helvetia have a casino at the property?

No, Hotel Helvetia doesn't have a casino.

Is there an indoor pool at Hotel Helvetia?

No, there is no indoor pool at this hotel.

What do couples enjoy most about Hotel Helvetia?

There are plenty of amenities for couples at this hotel, including a bar, a restaurant, and ski lessons.

Are there hot tubs at Hotel Helvetia?

No, there isn't a spa tub at this hotel.

Does Hotel Helvetia have a restaurant with a breakfast menu?

Yes, Hotel Helvetia serves free buffet breakfast at Restaurant Helvetia each morning.

Will Hotel Helvetia allow pets to stay free of charge?

No, pets and service animals aren't allowed at Hotel Helvetia.

Are there connecting rooms at Hotel Helvetia?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Hotel Helvetia?

The closest major airport to Hotel Helvetia is Sion (SIR), which is about 24 mi away.

Can I book a room with a balcony at Hotel Helvetia?

No, there aren't any guestrooms with balconies at Hotel Helvetia.

Reviews

Hotel Helvetia Reviews

7.4

Good

7.8/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness
Rating 10 - Excellent. 158 out of 753 reviews
Rating 8 - Good. 298 out of 753 reviews
Rating 6 - Okay. 184 out of 753 reviews
Rating 4 - Poor. 69 out of 753 reviews
Rating 2 - Terrible. 44 out of 753 reviews

Reviews

2/10 Terrible

Crystal S

Stayed 1 night in Jun 2025

10/10 Excellent

Mohammad

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent for 1st timer
Stayed 2 nights in Aug 2025

2/10 Terrible

Don

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

HORRIBLE

In a place like Zermatt, can’t believe this place exists. The hotel locks the doors all day and puts your key on a ring for anyone like a hostel. When I got into room (which was a journey up 4 flights of stairs with multiple bags, I found a place like a college dorm with no sheets or pillow cases, no refridg, no phone, no one in office and not even a closure on shower.
Stayed 1 night in Aug 2025

10/10 Excellent

Adnan

Traveled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, small hotel and right in the main market. Awesome location and great value
Stayed 1 night in Aug 2025

4/10 Poor

Anna

Stayed 2 nights in Aug 2025

10/10 Excellent

Paul

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was a 5 min walk from the train station. The buffet breakfast was great. Great views from our balc. The stairs up to our room were tight and we struggled with ours suitcases. Otherwise perfect place to stay ony overlooking Zermatt
Stayed 1 night in Jul 2025

6/10 Okay

Beverly

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast included was very nice. The attached Italian restaurant was excellent.
Stayed 1 night in Jul 2025

6/10 Okay

Bijaya

Traveled with family
Liked: Cleanliness
I liked the balcony and view of square from there. Problems are it's right next to bust main street, so noise is issue. More that that my problem was the cigarette smoke from the bar downstairs which has outdoor nice seating. This place is in middle of hustle bustle but you have to pay price for it. I liked it. Next time I will choose some quieter place.
Stayed 2 nights in Jun 2025

10/10 Excellent

Braden

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

kristy l

Liked: Cleanliness, staff & service, property conditions & facilities
We had a room at the front of the building and it was AMAZING!! Yes, we had to lug a suitcase each up the narrow stairs, but once up there and the view is seen, all is forgiven!! I made my family sleep with the doors open for the fresh air, and so I could hear the music and sounds of town as I drifted off to sleep. Then waking up to the sun rising over the mountains, birds chirping.... It was perfect!! Breakfast was the cherry on top!! Besides the very easy walk from the station, hehe! Definitely recommend this place if you have the physical ability to carry suitcases up stairs :)
Stayed 1 night in Jul 2025

6/10 Okay

Jennifer

Stayed 3 nights in Jul 2025

8/10 Good

OLGA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

10/10 Excellent

Tangent

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Spacious unit. Clean. At the center of the town, but might be too loud especially at night when all restaurants around are busy.
Stayed 2 nights in Jun 2025

10/10 Excellent

Maya, Montreal

Stayed 1 night in Jul 2025

6/10 Okay

Susan

Traveled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Wifi didnt work. The rooms windows all faced cafes or other smoking areas so a non-smoking room was a joke. The included breakfast was a good choice. We felt like we were in a basement. Also the room cist more than a decent room in Paris. Cant recommend.
Stayed 2 nights in Jun 2025

8/10 Good

monika

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jun 2025

2/10 Terrible

Elizabeth

Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
This is the most horrible hotel I stayed in my travel history
Stayed 1 night in Jun 2025

8/10 Good

Jeysha

Traveled with family
Liked: Property conditions & facilities
A 8 min de la estación del tren, de McDonald's, restaurantes y supermercados Migro y Coop. Exactamente lo necesario para dormir y bañarase. Justo en la calle principal. No tiene aire, el balcón se comparte con otras habitaciones y hay que dejar las puertas al balcón abiertas para la ventilación. Baño pequeño. Desayuno sencillo pero funcional. No tiene ascensor, es auto check in. Solo estuve 1 noche. Me volveria a quedar.
Stayed 1 night in Jun 2025

8/10 Good

Rosemary

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room, bath room, beds and space were all fine-----but they were on the 5th floor with no elevator. Climbing with luggage was a challenge. Finding the hotel was not straightforward. More signage would be helpful. The neighbor businesses were annoyed that we were asking for help to find the entrance. Breakfast was good.
Stayed 2 nights in Jun 2025

8/10 Good

Michael

Liked: Cleanliness, staff & service

Grear value

This was a nice stay right in the heart of Zermatt. Though it was an older place (which was reflective in the rooms) it was a good place for the price. The staff was kind and helpful.
Stayed 1 night in Jun 2025

4/10 Poor

Elizabeth

Traveled with family
Disliked: Staff & service, amenities, property conditions & facilities
Wouldn’t stay here if I’d known. Unexpected steep climb up 4 flights. Right next to migraine inducing bells that rang every 15 mins from 6am to 10:30 pm, and 15 mins unending w mult bells prior to mass. They were deafening n ear splitting w major tinnitus and migraine afterwards. The room and bathroom were TINY! Hard to move around or breath.
Stayed 1 night in May 2025

2/10 Terrible

Ian

Traveled with partner
Disliked: Amenities
Dreadful hotel (but not realy a hotel, just a bunch of tiny ensuite rooms. No staff, no reception. Worst was the quilts on bed were damp, one was so damp we through it in the corner, the other was barely dry on one side to we placed it across both beds and coverd feet with towels (was damp and short!). Tea and coffee making was a taunt, yes there were cups and kettle, but nowhere to plug in the kettle! And no milk so useless. Room was on 4th floor (above street level), they called it 3rd. We had planned to leave our two heavy cases at reception, but no reception so had to lug all three up 4 floors of barely wide enough stairs. And then lug them down again. So disgusted we abondoned our second night, returned key to where I collected (hook on wall), and left Zermatt never to return. Never saw a staff member
Stayed 2 nights in Jun 2025

8/10 Good

Susannah

Liked: Cleanliness, property conditions & facilities, room comfort
Difficult to find. It is in an alleyway beside a bakery, almost opposite Grand Hotel Zermatthof and at right angles to the Hotel Post. Up at least 3 flights of old stairs in an old chalet. The key was waiting for me. Once there, it is comfortable, even a kettle and easy chair provided. There is a balcony overlooking the main street. The furnishings, lighting and equipment are good. Everything as clean. The only thing missing was a plug for the basin - perhaps this was an accident?
This room was for one person.
The balcony
Stayed 1 night in May 2025

10/10 Excellent

JOSEPH

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was very rustic but clean and it was right in the heart of Zermatt. We arrived before check in but the staff checked us into our room anyway. I loved every bit of our stay.
Stayed 1 night in May 2025

6/10 Okay

Siok Leng

Stayed 1 night in May 2025