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Mercure Miyagi Zao Resort & Spa

Property class: 4

Choose dates to view prices

Photo gallery for Mercure Miyagi Zao Resort & Spa

A covered outdoor pool area with a wooden pergola structure, a hot tub, and a small rectangular pool.
A modern dining area with a buffet setup, high ceilings, and large windows offering natural light.
A hotel room with two beds, a sofa, a desk, and a wardrobe.
A traditional Japanese room with tatami flooring, a wooden table, a TV, and sliding doors.
A multi-story hotel with a uniform facade, numerous windows, and a central entrance.

Reviews

8.0 out of 10
Very good

Popular amenities

  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
1-1 Aza-oni-ishihara, Togatta-onsen, Katta-gun, Zao, Miyagi-ken, 989-0916
  • Place, Togatta Onsen
    ‪1 min walk‬
  • Place, Zao Quasi-National Park
    ‪11 min walk‬
  • Place, Miyagi Zao Kokeshi Doll Hall
    ‪3 min drive‬
  • Airport, Sendai (SDJ)
    ‪72 min drive‬

Room options

View all photos for Classic Room with 2 single beds

A hotel room with two beds, a desk with a chair, a television, and a window with curtains.

Classic Room with 2 single beds

  • Sleeps 4
  • 2 Twin Beds

View all photos for Classic Room, Japanese style, 4 futon beds

A traditional Japanese room with tatami flooring, a low table, a green chair, a television, and a cabinet.

Classic Room, Japanese style, 4 futon beds

7.4 out of 10
Good
(25 reviews)
  • Sleeps 8
  • 4 Twin Futons

View all photos for Classic Room with 1 single bed

A hotel room with a bed, a desk with a chair, a television, a lamp, and a window with curtains.

Classic Room with 1 single bed

  • Sleeps 2
  • 1 Twin Bed

View all photos for Classic Room with 2 single beds, 1 sofa bed, 1 extra bed

A hotel room with two beds, a desk with a chair, a television, and a window with curtains.

Classic Room with 2 single beds, 1 sofa bed, 1 extra bed

  • Sleeps 8
  • 2 Twin Beds and 2 Double Sofa Beds

View all photos for Privilege Room with 2 single beds and 1 extra bed

A hotel room with two beds, a desk, a chair, a television, and a window with a view of a mountain.

Privilege Room with 2 single beds and 1 extra bed

8.0 out of 10
Very good
(1 review)
  • Sleeps 6
  • 3 Twin Beds

View all photos for Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

A hotel room with a bed, two bedside lamps, and a control panel on the wall.

Classic Suite, Multiple Beds, Mountain View (Japanese Western Style)

  • Sleeps 10
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Classic Room, 2 Twin Beds (Dog friendly)

A hotel room with a bed, a desk with a chair, a television, a window with curtains, and a small dog crate.

Classic Room, 2 Twin Beds (Dog friendly)

8.0 out of 10
Very good
(1 review)
  • Sleeps 6
  • 2 Twin Beds

View all photos for Classic Room, Multiple Beds (Japanese Style)

A hotel room with two beds, a desk, a chair, a TV, and a window with a mountain view.

Classic Room, Multiple Beds (Japanese Style)

8.0 out of 10
Very good
(1 review)
  • Sleeps 10
  • 4 Twin Beds

View all photos for Privilege, Junior Suite, 2 Twin Beds

A hotel room with tatami flooring, a bed with a view, a table, and a traditional sliding door.

Privilege, Junior Suite, 2 Twin Beds

10.0 out of 10
Exceptional
(2 reviews)
  • Sleeps 10
  • 2 Twin Beds

View all photos for Privilege, Suite, Multiple Beds

A hotel room with a dining area, a sofa, a glass-top coffee table, a bed, and artwork on the walls.

Privilege, Suite, Multiple Beds

  • Sleeps 7
  • 2 King Beds

View all photos for Privilege, Deluxe Suite, 2 Twin Beds, Mountain View

A hotel room with a traditional Japanese aesthetic, featuring tatami flooring, a low platform bed, a television, and a sliding door leading to a balcony.

Privilege, Deluxe Suite, 2 Twin Beds, Mountain View

  • Sleeps 8
  • 2 Twin Beds

View all photos for Deluxe Suite, Multiple Beds

A hotel room with a bed, two bedside lamps, and a control panel on the wall.

Deluxe Suite, Multiple Beds

  • Sleeps 8
  • 2 Twin Beds and 1 Double Sofa Bed

View all photos for Classic Room, 2 Twin Beds

A folded dark blue shirt with a small embroidered logo on the left chest, placed on a textured grey surface.

Classic Room, 2 Twin Beds

  • Sleeps 4
  • 2 Twin Beds

About the neighborhood

Zao

Mercure Miyagi Zao Resort & Spa places you adjacent to Togatta Onsen. This 312-room, 4-star hotel has ski-in/ski-out access, a full-service spa, and a restaurant.

What's nearby

  • Togatta Onsen - 1 min walk - 0.0 miles
  • Zao Quasi-National Park - 11 min walk - 0.6 miles
  • Miyagi Zao Kokeshi Doll Hall - 3 min drive - 1.7 miles
  • Zao Fox Village - 39 min drive - 12.8 miles
  • Zao Hot Springs Ski Resort - 56 min drive - 29.7 miles

Getting around

  • Shiroishizao Station - 39 min drive
  • Sendai Airport (SDJ) - 60 min drive

Restaurants

  • ‪賛久庵 - ‬16 min walk
  • ‪蔵王のらーめん家 - ‬16 min walk
  • ‪蔵王手打ちそば 新楽 - ‬2 min drive
  • ‪さかい珈琲 - ‬5 min drive
  • ‪中華亭分店 - ‬5 min drive

About this property

Mercure Miyagi Zao Resort & Spa

At Mercure Miyagi Zao Resort & Spa, guests have access to ski-in/ski-out access, a full-service spa, and free WiFi in public areas. There's free parking if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with securing valuables and luggage storage. Other amenities at this ski hotel include a conference center, a microwave in a common area, and an arcade/game room.
TVs come with satellite channels, and guests can stay connected with free WiFi. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Refrigerators and safes are other standard amenities. Housekeeping is available on request.
Recreational amenities at the hotel include ski-in/ski-out access.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Services include facials and body treatments. A variety of treatment therapies are provided, including aromatherapy. The spa is open daily.

Public bath/onsen services include an indoor mineral hot springs (Japanese-style onsen) and a yukata (Japanese robe). These services feature separate men and women areas. There are hot springs on site.

Awards and affiliations

This property is affiliated with the International LGBTQ+ Travel Association (IGLTA) and welcomes lesbian, gay, bisexual, transgender, queer, intersex, and asexual (LGBTQ+) guests.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site

Food and drink

  • Daily buffet breakfast available 7:00 AM to 9:00 AM for a fee: JPY 3,025 for adults and JPY 3,025 for children
  • A restaurant

Restaurants on site

  • moritosoyokaze

Things to do

  • Arcade/game room
  • Full-service spa
  • Hot springs
  • Playground
  • Ski storage
  • Ski-in/ski-out access

Family friendly

  • Arcade/game room
  • In-room refrigerator
  • Laundry facilities
  • Playground

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Shared microwave
  • Vending machine

Guest services

  • Housekeeping (on request)
  • Multilingual staff

Business services

  • 6 meeting rooms
  • Conference center (7,190 square feet of space)

Outdoors

  • Garden

Full-service spa

  • Aromatherapy
  • Facials
  • Hot springs
  • Massage
  • Public indoor mineral hot springs (onsen)
  • Public outdoor mineral hot springs (onsen)
  • Separate men/women areas in public bath
  • Spa open daily
  • Yukata (Japanese robes)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bidet
  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower/bathtub combination
  • Slippers
  • Toilet paper
  • Towels provided

Entertainment

  • TV with satellite channels

Food and drink

  • Refrigerator

More

  • Air conditioning
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: midnight
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

  • American Express
  • JCB International
  • Mastercard
  • Visa

Important information

Fees

  • A city tax may be collected at the property. The city tax ranges from JPY 100–10,000 per person, per night based on the nightly room rate. Please note that further exemptions may apply. For more details, please contact the property using the information on the reservation confirmation received after booking.

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately JPY 3025 for adults and JPY 3025 for children

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and window guards.

Additional information about polices, regulations, and more:

  • As required by the Japanese Ministry of Health, Labour, and Welfare, all international visitors must submit their passport number and nationality when registering at any lodging facility (inns, hotels, motels, etc. ). Also, it's required that lodging proprietors photocopy the passports of all registering guests and keep the photocopy on file.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Please note that some properties do not permit guests with tattoos to use the onsite public bathing facilities.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Miyagi Zao Royal Hotel
Miyagi Royal Hotel
Miyagi Zao Royal
Miyagi Royal
Miyagi Zao Royal Hotel Japan
Active Resorts MIYAGI ZAO Hotel
Active Resorts MIYAGI Hotel
Active Resorts MIYAGI
Active Resorts MIYAGI ZAO
Mercure Miyagi Zao & Spa Zao
Mercure Miyagi Zao Resort Spa
Mercure Miyagi Zao Resort & Spa Zao
Mercure Miyagi Zao Resort & Spa Hotel
Mercure Miyagi Zao Resort & Spa Hotel Zao

Frequently asked questions

Is free cancellation available at Mercure Miyagi Zao Resort & Spa?

Mercure Miyagi Zao Resort & Spa offers free cancellation on select room rates. To learn more, look at the cancellation policy on Orbitz.

How much does it cost to stay at Mercure Miyagi Zao Resort & Spa?

As of Sep 30, 2026, prices found for a 1-night stay for 2 adults at Mercure Miyagi Zao Resort & Spa on Oct 19, 2026 start from $70, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do close to Mercure Miyagi Zao Resort & Spa?

This hotel in Zao is within a 10-minute walk of Togatta Onsen and Zao Quasi-National Park. You'll also find Zao Dairy Farm and Miyagi Zao Kokeshi Doll Hall within a short drive.

Is there a spa available at Mercure Miyagi Zao Resort & Spa?

There is a full-service spa available for guests to enjoy and services include aromatherapy, massages, and body treatments.

Does Mercure Miyagi Zao Resort & Spa include a casino on the premises?

No, Mercure Miyagi Zao Resort & Spa doesn't have a casino.

Is there an indoor pool at Mercure Miyagi Zao Resort & Spa?

No, there is no indoor pool at this hotel.

Does Mercure Miyagi Zao Resort & Spa have a restaurant that serves breakfast?

Yes, Mercure Miyagi Zao Resort & Spa serves buffet breakfast for a surcharge each morning at moritosoyokaze.

Does Mercure Miyagi Zao Resort & Spa allow pets to stay free of charge?

No, pets aren't allowed at Mercure Miyagi Zao Resort & Spa.

How far is the airport from Mercure Miyagi Zao Resort & Spa?

The closest major airport to Mercure Miyagi Zao Resort & Spa is Sendai Airport (SDJ), which is 24.7 mi away (60 minutes by car). Another top airport is Yamagata Airport (GAJ), which is around 22 mi away.

Mercure Miyagi Zao Resort & Spa Reviews

Reviews

8.0

Very Good

Rating 10 - Excellent. 160 out of 480 reviews
Rating 8 - Good. 190 out of 480 reviews
Rating 6 - Okay. 81 out of 480 reviews
Rating 4 - Poor. 38 out of 480 reviews
Rating 2 - Terrible. 11 out of 480 reviews

7.6/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice quiet resort
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We tried both Japanese room and western room and both are good but we preferred the latter. We also love having snacks and drinks in the lounge area and it’s free. I don’t drink alcohol but my family members do and they love it. The onsen is also good.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Amenities, property conditions & facilities
good hospitality
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
helpful staff especially Mr. Takanami
Stayed 4 nights in Oct 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, room comfort
The staff is very helpful.
Stayed 2 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great place if attending racing at Sportsland Sugo.
Stayed 1 night in Sep 2023
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Very big rooms! Game Center and shops at the lobby floor! Place is surrounded by nature!
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very Clean! Loved it there, i was Hiking most of my time and when i came back the Onsen was one of my favorites! I liked that they have a Game hall and the Lounge was wonderful as well! I would and want to come again!
Stayed 5 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wasn’t including breakfast
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The spa is quite far out but has accessable buses from Sendai Station. The onzen was wonderful and clean. Staff was very friendly and spoke english. Only word of caution is unless you eat at the hotel, dinner options are limited and youd have to walk into town. Still a wondeful experience and would definitely stay again if we are in the Miyagi area.
Stayed 1 night in Mar 2025
Verified review

4/10 Poor

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The carpet is disgusting. The mattresses were so uncomfortable; if not for the nasty carpet, i would have rather slept on the floor. The food is over priced.
Stayed 3 nights in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
NICE
Stayed 1 night in Jul 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good price
Stayed 1 night in Mar 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I like the fact that we don't have to eat there because we are vegetarian and there are restaurants in walking distance that offer vegetarian options
Stayed 4 nights in Sep 2024
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The environment is very quiet and comfortable. The playground is very big. The facilities are neat and clean, although they are a bit old. The room is spacious and clean. The hot spa is very comfortable. You can enjoy the drink and the snack in the bar after the hot spa. It was a wonderful night.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Did not including breakfast
Stayed 1 night in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Awesome

Wonderful trip with friends. Check-in and check-out were very fast and easy. Staff was wonderful. Rooms are a bit dated and can use an update. Not being able to control the air conditioning was my only issue.
Stayed 1 night in Jul 2023
Verified review

4/10 Poor

Disliked: Amenities
Women side Roten Buro was broken or fixing and could not use them but it was not notified prior. I would not picked this resort had I known the Toten Buro was not available.
Stayed 4 nights in Feb 2026
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We had been here for the summer break. The place was quite neat and tidy. Staff was also very courteous and kind. Kids had good fun in the onsen, pool, etc. Other activites such as magic show, etc. added to the fun part, as we were able to spend time indoors, during rainy days. Breakfast options were quite good. We did not opt for the dinner, as the pricing per person was relatively expensive. Overall, it was a pleasant stay at the resort, and would love to visit there again.
Stayed 3 nights in Aug 2023
Verified review

8/10 Good

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Surprisingly huge 12 (or so) hotel right in the middle of nowehere. Looks like it could easily belong in central Tokyo, Very modern, comfortable stay. Because it is so isolated, make sure you book the half board with dinner and breakfast because there are very few options outside. The main negative is the hotel is haven for massive tour groups. On the night we were staying, SEVEN tour buses came in. As a result, the common areas will feel crowded. The dining room is massive in order to accomodate all these people so the food quality feels a bit "mass market" and it takes a bit of time to get your food.
Stayed 1 night in Oct 2025
Verified review

6/10 Okay

Liked: Staff & service, amenities
Disliked: Property conditions & facilities
Property was very old and very dusty and smelly in the guest room floor pathway, between elevator doors and elevator lobby. Rooms were spacious but bathroom was vary cramped and the worst was the wifi which was extremely bad as I couldn’t connect and work even for few mins consistently and ended up using my mobile hotspot. Breakfast was amazing on the contrary and had an amazing spread. Staff were extremely courteous and helpful.
Stayed 3 nights in Jul 2024
Verified review

10/10 Excellent

Liked: Staff & service, amenities
I am very concerned about the moldy smell of the corridor and guest room.
Stayed 1 night in Sep 2024
Verified review

4/10 Poor

Disliked: Cleanliness, property conditions & facilities
It's old.
Stayed 1 night in Aug 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We did not use the onsen and we were only here for one night. Things to note… it’s very hard to travel around this area! No Ubers lol. We were able to get people to call us taxis so make sure to have cash! We loved our traditional room, I just wish for foreigners they had instructions. Other than that, we had a great stay :) very peaceful and beautiful area. The view of the mountain was awesome!
Stayed 1 night in Nov 2024
Verified review

6/10 Okay

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

It was so so

Staff was friendly and pleasant, quick to help out even with the language barrier. However the photos do not match the actual rooms, our room had stained futons, dirty walls, under the sink it lookes like mildew or mold waa growing. Water also leaked from under the sink when you flushed the toilet or took a shower. If your not used to traditional Japanese style room with futons be prepared for the futons to be very uncomfortable. It is somewhat tattoo friendly but you must cover them, they sell index cards sized patches for 200yen each. The buffet is not worth going, food cold and bland, evening night cap was ok plenty of liquor to choose from but would be nice to have actual snacks not just crackers. It was fairly cheap to stay and now I understand why.
Stayed 2 nights in Mar 2025

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