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H10 Rubicón Horizons Collection

5.0 star property
Boardwalk/promenade hotel with 5 restaurants and 6 outdoor pools

Choose dates to view prices

Photo gallery for H10 Rubicón Horizons Collection

Relax by the large pool surrounded by palm trees and sun loungers, with a shaded patio area nearby.
Creator video
Enjoy ocean views from the large bed and separate seating area in this stylish room.
Children play on the sandy beach, surrounded by a low fence, near a beach hut and stone wall.
Enjoy a stylish bar experience with a polished granite surface, coffee machine, and elegant lighting fixtures.

Reviews

8.4 out of 10
Very good

Popular amenities

  • Bar
  • Pet friendly
  • All inclusive
  • Pool
  • Parking included
  • Gym

Explore the area

Map
Urb. Montaña Roja, Playa Blanca, Yaiza, Lanzarote, 35570
  • Aqualava Water Park
    ‪2 min drive‬
  • Playa Blanca
    ‪5 min drive‬
  • Marina Rubicon
    ‪9 min drive‬
  • Arrecife (ACE-Lanzarote)
    ‪38 min drive‬

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Room options

View all photos for Double Room Single Use, Sea View (Flexible)

Minibar, in-room safe, desk, laptop workspace

Double Room Single Use, Sea View (Flexible)

10.0 out of 10
Exceptional
(1 review)
  • 388 sq ft
  • Sea view
  • Sleeps 1
  • 1 Queen Bed OR 2 Large Twin Beds

View all photos for Junior Suite

Minibar, in-room safe, desk, laptop workspace

Junior Suite

10.0 out of 10
Exceptional
(1 review)
  • 452 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Privilege Double Room Single Use (Flexible)

Minibar, in-room safe, desk, laptop workspace

Privilege Double Room Single Use (Flexible)

  • 388 sq ft
  • Sea view
  • Sleeps 1
  • 1 Queen Bed OR 2 Large Twin Beds

View all photos for Superior Double Room (Non-refundable)

Minibar, in-room safe, desk, laptop workspace

Superior Double Room (Non-refundable)

  • 388 sq ft
  • Sea view
  • Sleeps 4
  • 1 Queen Bed OR 2 Large Twin Beds

View all photos for Standard Twin Room

Minibar, in-room safe, desk, laptop workspace

Standard Twin Room

8.8 out of 10
Excellent
(15 reviews)
  • 387 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Double Room Single Use (Non Refundable)

Minibar, in-room safe, desk, laptop workspace

Superior Double Room Single Use (Non Refundable)

  • 388 sq ft
  • Sea view
  • Sleeps 1
  • 1 Queen Bed OR 2 Large Twin Beds

View all photos for Superior Double Room Single Use (Flexible)

Minibar, in-room safe, desk, laptop workspace

Superior Double Room Single Use (Flexible)

  • 388 sq ft
  • Sea view
  • Sleeps 1
  • 1 Queen Bed OR 2 Large Twin Beds

View all photos for Double Room Single Use, Sea View (Non Refundable)

Minibar, in-room safe, desk, laptop workspace

Double Room Single Use, Sea View (Non Refundable)

  • 388 sq ft
  • Sea view
  • Sleeps 1
  • 1 Queen Bed OR 2 Large Twin Beds

View all photos for Junior Suite (Non-refundable)

Minibar, in-room safe, desk, laptop workspace

Junior Suite (Non-refundable)

  • 452 sq ft
  • Sleeps 4
  • 1 King Bed

View all photos for Standard Twin Room (Non-refundable)

Minibar, in-room safe, desk, laptop workspace

Standard Twin Room (Non-refundable)

  • 387 sq ft
  • Sleeps 4
  • 2 Twin Beds

View all photos for Standard Double Room Single Use (Non Refundable)

Minibar, in-room safe, desk, laptop workspace

Standard Double Room Single Use (Non Refundable)

  • 388 sq ft
  • Sea view
  • Sleeps 1
  • 1 Queen Bed OR 2 Large Twin Beds

View all photos for Privilege Double Room

Minibar, in-room safe, desk, laptop workspace

Privilege Double Room

8.0 out of 10
Very good
(2 reviews)
  • 388 sq ft
  • Sea view
  • Sleeps 4
  • 1 Queen Bed OR 2 Large Twin Beds

View all photos for Standard Double Room Single Use (Flexible)

Minibar, in-room safe, desk, laptop workspace

Standard Double Room Single Use (Flexible)

9.4 out of 10
Exceptional
(3 reviews)
  • 388 sq ft
  • Sea view
  • Sleeps 1
  • 1 Queen Bed OR 2 Large Twin Beds

View all photos for Privilege Double Room (Non-refundable)

Minibar, in-room safe, desk, laptop workspace

Privilege Double Room (Non-refundable)

  • 388 sq ft
  • Sea view
  • Sleeps 4
  • 1 Queen Bed OR 2 Large Twin Beds

View all photos for Privilege Double Room Single Use (Non Refundable)

Minibar, in-room safe, desk, laptop workspace

Privilege Double Room Single Use (Non Refundable)

  • 388 sq ft
  • Sea view
  • Sleeps 1
  • 1 Queen Bed OR 2 Large Twin Beds

View all photos for Twin Room, Sea View

Minibar, in-room safe, desk, laptop workspace

Twin Room, Sea View

  • 388 sq ft
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Twin Room, Sea View (Non-refundable)

Minibar, in-room safe, desk, laptop workspace

Twin Room, Sea View (Non-refundable)

  • 388 sq ft
  • Sea view
  • Sleeps 4
  • 2 Twin Beds

View all photos for Superior Double Room

Minibar, in-room safe, desk, laptop workspace

Superior Double Room

8.0 out of 10
Very good
(3 reviews)
  • 388 sq ft
  • Sea view
  • Sleeps 4
  • 1 Queen Bed OR 2 Large Twin Beds

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About the neighborhood

Yaiza

H10 Rubicón Horizons Collection places you within a mile (2 km) of popular attractions like Aqualava Water Park and Roja Mountain. This 584-room, 5-star hotel has 6 outdoor pools along with a full-service spa and 5 restaurants.

What's nearby

  • Aqualava Water Park - 2 min drive - 1.0 mile
  • Playa Flamingo - 4 min drive - 1.4 miles
  • Playa Blanca - 5 min drive - 2.4 miles
  • Dorada Beach - 6 min drive - 2.8 miles
  • Marina Rubicon - 9 min drive - 4.2 miles

Getting around

  • Lanzarote Airport (ACE) - 31 min drive

Restaurants

  • ‪H10 Rubicón Palace - ‬1 min walk
  • ‪Terraza Restaurante Brisa Marina - ‬4 min drive
  • ‪The Old Mill Irish Bar - ‬4 min drive
  • ‪Restaurante la Bahía - ‬3 min drive
  • ‪Casa Joaquin - ‬3 min drive

About this property

H10 Rubicón Horizons Collection

Boardwalk/promenade hotel with 5 restaurants and 6 outdoor pools
Guests of H10 Rubicón Horizons Collection have access to a full-service spa, 6 outdoor pools, and a children's pool. If you decide to drive, there's free parking. Multilingual staff at the front desk are standing by 24/7 to help with luggage storage, tours or tickets, and securing valuables. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this luxury hotel include a gym, a sauna, and free WiFi in public areas.
Guests can expect to find free WiFi and 32-inch LCD TVs with satellite channels and pay movies. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Furnished balconies or patios, minibars, and safes are also available.
6 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include an outdoor tennis court, a waterslide, a sauna, and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 2 treatment rooms including rooms for couples. Services include facials, body wraps, body scrubs, and body treatments. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and thalassotherapy. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam.

The spa is open daily. Guests under 16 years old are not allowed in the spa.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, French, German, Italian, Portuguese, Spanish

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  • Hot Tub
  • All inclusive
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Aug 13 - Aug 14
Total includes taxes and fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Limited onsite parking

Food and drink

  • 3 bars/lounges
  • 5 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Dolce Vita
  • Janubio
  • Sakura
  • Tabaiba

Things to do

  • 6 outdoor pools
  • Arcade/game room
  • Archery
  • Children's pool
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Gym
  • Library
  • Mini golf
  • Outdoor tennis court
  • Playground
  • Sauna
  • Shopping
  • Volleyball
  • Waterslide

Family friendly

  • 6 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • In-room babysitting (surcharge)
  • Mini golf
  • Playground
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Wedding services

Business services

  • Computer station
  • Meeting rooms

Outdoors

  • Garden
  • On the boardwalk/promenade
  • On the waterfront
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot tub
  • Hydrotherapy
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Wheelchair-accessible path to elevator

More

  • 6 floors
  • Ballroom
  • Banquet hall
  • Designated smoking areas
  • Renovated entire property - June 2017
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch LCD TV with satellite channels
  • Pay movies

Food and drink

  • Minibar

More

  • Access via exterior corridors
  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; Check-in end time: 5:30 AM
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Renovations and closures

The following facilities or services will be unavailable from June 2 2025 to June 30 2025 (dates subject to change):
  • One of the swimming pools

Access methods

Staffed front desk

Pets

  • This property welcomes pets for EUR 20 per pet, per day
  • Dogs and cats only
  • 2 total (22 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Service animals exempt from fees

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: EUR 20 per pet, per day
  • Service animals are exempt from fees
  • An in-room safe is available for an additional fee

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old
Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
This property accepts credit cards, debit cards, and cash
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of Safety Program (H10 Hotels)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3 PM—-5:30 AM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. Driving? This property offers free parking.
Property Registration Number H-35-3-0000082

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • The minimum check-in age for Spring Break is 18 years old.
  • Charges or special cancellation policies for group reservations may apply (more than 8 rooms for the same property/stay dates).
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector.
  • This property affirms that it follows the cleaning and disinfection practices of Safety Program (H10 Hotels).

Additional information about polices, regulations, and more:

  • Due to national regulations, cash transactions can't exceed EUR 1000 at this property. For additional details, contact the property using the contact information on your booking confirmation.
  • Reservations need to be made in advance for massage services. Contact the hotel at the phone number listed on your booking confirmation.
  • Registered guests are the only ones allowed in guestrooms.
  • No rollaway or extra beds are available.

Property is also known as

H10 Rubicón Palace
H10 Rubicón Palace Hotel
H10 Rubicón Palace Hotel Yaiza
H10 Rubicón Palace Yaiza
Rubicón Palace
H10 Rubicón Palace
H10 Rubicón Horizons Collection Hotel
H10 Rubicón Horizons Collection Yaiza
H10 Rubicón Horizons Collection Hotel Yaiza

Frequently asked questions

Is free cancellation available at H10 Rubicón Horizons Collection?

H10 Rubicón Horizons Collection provides free cancellation on some room rates. If you'd like to learn more, review the cancellation policy on our site.

What can I see close to H10 Rubicón Horizons Collection?

This hotel is located in Yaiza within a short 19-minute walk of Aqualava Water Park. You'll also find Playa Blanca and Marina Rubicon within a short drive.

Will I be able to park at H10 Rubicón Horizons Collection?

Yes, self parking is offered for free at the hotel.

Is there a spa available at H10 Rubicón Horizons Collection?

There is a full-service spa available for guests to enjoy and services include body wraps, aromatherapy, and massages.

Does H10 Rubicón Horizons Collection feature a casino?

No, H10 Rubicón Horizons Collection doesn't have a casino.

Is there an indoor pool at H10 Rubicón Horizons Collection?

No, this hotel doesn't have an indoor pool; however, there are 6 outdoor pools. Note though that pool facilities will be unavailable from June 2 2025 until June 30 2025 (subject to change).

Is H10 Rubicón Horizons Collection a good place to stay for couples?

This waterfront hotel offers plenty of amenities for couples including 6 outdoor pools, a poolside bar, and 5 restaurants.

Are there hot tubs at H10 Rubicón Horizons Collection?

Yes, this hotel has a spa tub.

Does H10 Rubicón Horizons Collection feature a restaurant that includes a breakfast menu?

Yes, H10 Rubicón Horizons Collection has 5 restaurants, and serves breakfast for a surcharge.

Does H10 Rubicón Horizons Collection allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at H10 Rubicón Horizons Collection for a fee of EUR 20 per pet, per day. The property also provides food and water bowls.

Are there connecting rooms at H10 Rubicón Horizons Collection?

No, there aren't connecting guestrooms at this hotel.

Where is the closest airport to H10 Rubicón Horizons Collection?

The closest major airport to H10 Rubicón Horizons Collection is Lanzarote Airport (ACE), which is 22.1 mi away (31 minutes by car). Another top airport is Fuerteventura Airport (FUE), which is around 28.5 mi away.

Are there rooms with balconies at H10 Rubicón Horizons Collection?

Yes, every guestroom at H10 Rubicón Horizons Collection comes with a furnished balcony with some featuring sea or garden views.

Does H10 Rubicón Horizons Collection offer wedding services?

There are wedding services available at H10 Rubicón Horizons Collection if that's in your vacation plans.

H10 Rubicón Horizons Collection Reviews

Reviews

8.4

Very Good

Rating 10 - Excellent. 310 out of 705 reviews
Rating 8 - Good. 267 out of 705 reviews
Rating 6 - Okay. 82 out of 705 reviews
Rating 4 - Poor. 30 out of 705 reviews
Rating 2 - Terrible. 16 out of 705 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

ANN HENNING

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Satisfaction but only after some ffort

On arrival we were allocated a room much inferior to the one selected and bookd and it took some insistence to have it changed.
Stayed 14 nights in Mar 2025

10/10 Excellent

Declan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2025

2/10 Terrible

Catherine

Stayed 7 nights in Mar 2025

8/10 Good

Karen, Harpenden

Traveled with family
Liked: Cleanliness, amenities
Nice hotel but queues for everything which was tedious - food check in check out bbq …
Stayed 2 nights in Feb 2025

10/10 Excellent

Liz

Liked: Cleanliness, staff & service, property conditions & facilities
Foyer is beautiful and it smells gorgeous. Reception Staff are so pleasant and helpful. Bar service can be very slow but waiters are very pleasant. Maybe need more staff behind the bar. Simone particularly was very kind and extremely helpful.
Stayed 8 nights in Feb 2025

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing rooms Friendly and helpful staff My second visit here I will be visiting again next year for sure Thank you all so much Single person stay
Stayed 3 nights in Jan 2025

10/10 Excellent

Kestutis

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Everything was very good
Stayed 7 nights in Jan 2025

10/10 Excellent

Thomas

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Family Spot

Amazing family stay. Entertainment for kids and adults was on throughout the day and night. Staff were friendly. Food options included plenty of variety. Lots of different pools, only point would be to request that an additional pool is heated during winter months as the bigger ones weren’t used a much. Spa was lovely, games rooms kept the children busy. Room was as you’d expect, a little extra wardrobe space would be good. Quiet spot location wise, roughly 30 min walk (enjoyable along the coastal path) to the sandy beach and shops at a slowish pace. Would highly recommend as a Christmas / New Years break
Stayed 7 nights in Dec 2024

8/10 Good

Rod

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Guest services were very good

Nice hotel in a quiet location. Good 4* hotel, not sure it is a 5* as per the listing. The arrival and check in wasn't great but when I pointed this out to the Guest Services they were very very good at recovering the situation. Other than that the stay was what you would expect from a good quality hotel chain. The restaurants were very good but beware, the pool isn't heated so a bit chilly in December
Stayed 4 nights in Dec 2024

10/10 Excellent

Jose Luis

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We have stayed at a H10 hotel before and really liked so it was a no brainer. This hotel kept up the excellent experience and did not disappoint at all - it was a super nice, comfortable, chilled, always with good service/friendly staff. Depending on your point of view it's a little out of the way but there was local transport. We did not use as we hired a car.
Stayed 7 nights in Dec 2024

2/10 Terrible

Wei-Jung

Stayed 5 nights in Dec 2024

6/10 Okay

Frank

Traveled with family
Liked: Staff & service
Disliked: Property conditions & facilities
Stayed 2 nights in Dec 2024

6/10 Okay

Frank

Traveled with family
Disliked: Cleanliness, property conditions & facilities

Wedding anniversary

Checkin was extremely slow.
Stayed 1 night in Dec 2024

10/10 Excellent

robert

Stayed 1 night in Dec 2024

8/10 Good

Stuart

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Nov 2024

6/10 Okay

Verified traveler

Traveled with family
Very average definitely not a five star hotel- our door to the room was broken for the entire stay and despite Repeated Phone calls nothing was fixed. Just lots of trips to the room by staff - lifts are too slow to use and the hotel is full of stairs and steps so it’s a terrible hotel for anyone with mobility issues - the food is average at best and the entertainment is awful.
Stayed 7 nights in Oct 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel, staff so very nice, we had a wonderful stay
Stayed 7 nights in Oct 2024

8/10 Good

Wendy

Traveled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful views, well designed and beautiful reception area. Staff make this hotel as all staff were very helpful and friendly.
Stayed 8 nights in Sep 2024

6/10 Okay

Harminder

Traveled with group, Traveled with family
Liked: Cleanliness
Disliked: Staff & service
The food options were not as expected. The staff were very quick to clear up and not a good experience. We had to inform reception to ensure the minibar was stocked, this should have been done and checked prior to stating the room is ready. The voucher we were given for the Bottle of Chava, we had to ask the Restaurant (El Valcano) twice to provide a bottle. Not a good experience. Service in the Piano bar was very poor. And not enough staff. Had to wait over 40mins to be served. As privilege customer the self service area provided was not a privilege, this area was not worth the extra cost we had paid. On the positive, the Sakura restuarant was very good.
Stayed 4 nights in Aug 2024

10/10 Excellent

Andrew

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 7 nights in Aug 2024

4/10 Poor

Jignesh

Traveled with partner
Disliked: Staff & service
Not a great stay.
Stayed 8 nights in Aug 2024

10/10 Excellent

Hortense

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel welcome was a lovely touch with complimentary access to some of the amenities which was nice. The sea front location and hotel grounds were amazing with enough pools and sun loungers which was good and avoided the rush of people running to reserve them like to see in other hotels, plenty activities to do around the hotel. All in all, had a really good holiday, the only point which need improving is on the food, although good a varied with plenty options, it was not always seasoned and got repetitive.
Stayed 7 nights in Aug 2024

8/10 Good

Hayley

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely hotel with a variety of activities taking place during both the day and evening. Food of a reasonable standard, it was definitely worth paying extra to go privilege for access to the additional restaurants and bar
Stayed 7 nights in Aug 2024

10/10 Excellent

Charanjit

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel and facilities. Highly recommended
Stayed 5 nights in Aug 2024

8/10 Good

Melanie, Potters Bar

Traveled with family and small children, Traveled with family
Liked: Property conditions & facilities
Disliked: Staff & service
The grounds were beautiful however needed a lot of repairs as it looked quite dated. Our rooms were 'cleaned' on a daily basis but there was always still dirt on the floor that hadn't been swept. Beds and pillows were uncomfortable and the kids pool was so cold that you didn't want to get into it. The buffet food was good and a large variety but the staff were rude and it is almost impossible to get anyone to take your drinks order! There was a larger pool which was heated however all the main pools are salt water so not great for the kids! Very family orientated which suited us however all the information is on the app which is hard to navigate so maybe entertainment could be featured more clearly around the hotel.
Stayed 10 nights in Jul 2024

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