Ramada Hotel Xiamen3.5 out of 5.0
Recent guest reviews
If this hotel were of other brand, I might not be disappointed, but since it bears the Ramada name, I personally feel that the hotel condition falls short of its brand. It needs certain upgrades and renovations for sure as the room has shown its age. The staffs are VERY helpful though and willing to go the extra step to fulfill your needs.
This hotel is centrally located in the city and is only 15 to 20 minutes from the airport. The building itself is old, though reasonably updated. The room is large except that the bathroom is very small. The buffet breakfast is more than adequate. The best is their service. Every staff greeted customers with smiles, carry our luggages in and out of the hotel, press elevator buttons for us, and serve us with attentiveness during breakfast buffet.
It's not fancy by any definition, however the warmth it brings cannot be found anywhere else. Great location nice breakfast and the best staff. They have cookies in the hallway each floor, and housekeeping crew are so attentive and considerate with the smallest details . Price is right too!! You will not be disappointed .
Xiamen is sub-tropical (I hope this is the correct term) and as such it has that warm/damp challenge of many places at this latitude. This means the rooms have that subtle mildew smell... thick carpeting likely doesn't help. We were there for a large event, and the rooms we were in varied greatly, from tiny to large. All showed some deferred maintenance. The food, however, was consistent and of a good quality. Aside from issues around currency conversion and deposits, the service was exceptional. In fact, the service perhaps is the best thing about the place! We are back in a year, and if this is the event hotel again, we won't look for another option. However, if I were there for pure tourism, I might choose a different location. It all comes down to expectations, I think.
Nice hotel very helpful staff spacious rooms clean a little to far from everything but taxis are plenty and cheap. Breakfast is a little low in selection and western selection is poor, Bacon is so over cooked, not every one likes bacon brittle. Even a request to the staff several times still resulted in brittle bacon so we decided to eat outside. Over all nice hotel but with more searching could have found a better located and a better serviced.
I stayed here for 3 nights in January 2016. Taxi from airport to hotel was less than RMB30 and took about 20 minutes. The hotel showed signs of age. The lobby was a wee dark and not very welcoming. Checking-in was smooth although the staff (along with almost every other staff in the hotel) had only a very minimal, if any, command of English. No instructions were given on room wifi (although it was available and free in the room) or any facilities in the hotel. I had to ask if my rates included breakfast. This minimalistic communication could be down to the staff’s lack of confidence in conversing in English. Therefore, it would be useful if you could speak Mandarin; conversely, you may be in for some ride if you can't speak Mandarin. The double-bed room was reasonable in size. There was a lingering tobacco smell, which was not quite surprising given that smoking was allowed in all rooms (as far as I knew) and in all parts of the hotel. There were again signs of age e.g. stained carpet, water-damaged cupboard door. Room safe was available. 2 bottles of water were provided free per day. Toiletries were adequate although no shavers were issued. Many wall sockets available which would be useful for the power hungry. Housekeeping was reasonable although there was a day when they removed both my bath robes without replacing them. Breakfast was on the ground floor and started from 6.30 am. Reasonable spread of mainly local dishes plus bread, fruits etc. I also tried the Japanese restaurant on level 2 where the food prices were reasonable and the waitresses attentive. There was a gymnasium, a foot massage place and rooms for mah-jong on level 5. Body massage was available in the rooms from RMB380 to RMB680. The vouchers in the room could be used to get RMB100 discounts off massages. There were no major attractions in the vicinity although there were small shops selling sundries, food, clothings etc within walking distance. The closest attraction was the Xiamen Museum which was about 15 minutes’ walk away. The Sports Centre was also walking distance away. The Songbai river was just round the corner and made for a quiet post-meal walk. I also walked to SM Mall and that took me about 45 minutes. Taxis were plentiful in the vicinity. I paid about US$70 per night which, despite all the shortcomings, was I thought quite attractive. Apart from the price though, I am not sure why any visitor would want to choose this hotel.
Stayed there for 3 weeks for business. It is not a luxury hotel, however with the price I paid, i trully think it is a great hotel because it was far exceed my expectation. I was upgraded to a newly renovated room (16th floor) without additional charge, maybe due to my 3 weeks stay. I like the hotel very much and I would definitely stay here again if I visit Xiamen again! These are some of my comments: Room- not big for you to add another bed, but overall it is fine. The rooms at 16th floor are nice, heard that they just refurbished it not long ago. Breakfast- It offers great varieties and I'm ok to have it for 3 weeks. But it could be even greater if the menu could be changed a little bit. wifi- high speed internet in room, I was happy with that. Location- Good location. Near to many eateries, convenient shops, food stalls laundry & etc. SERVICE- This is the part i love most about the hotel! The young boys at the concierge are always polite and helpful! The room is always refilled with fruites and cookies after they cleaned it.The housekeeping team (floor 16th) was very detail and care about customer needs: the lady helped me to get all the necessaries without I speak out the request. For example, prepare me a small rack in bathroom for my toiletries, a rack and some more cloth hanger because she aware I washed cloths at the room, a vase for me as she notices I bought some flowers, a knife for me as she noticed I bought some fruites! I found the lady and I told her, I' ve staying at more than 50 hotels in the past five years, including 5 stars hotel in different part of the world, but I have never experienced this kind of great house keeping. (Hi Manager, please give the lady an increment if you see this) The only complaint is about the loyalty card. I applied the card because I aware the program. The font desk staff didn't ask if I am the member of the loyalty program and if I want to apply one. And when I checked out, I was informed that the points only will be collected on my 2nd visit. What kind of program is this? I should easily earn at least 1 or 2 free night for similar royalty programs for a 3 weeks stay (I have H Honour and Accors card as well). Anyway, I really like Ramada Xiamen and happy to stay here again.
Customer service of this hotel is impeccable. Concierge very helpful, manager present and cheerful. I often travel in China for business and have rarely seen this level of courtesy and customer service in an hotel, and was surprised to find this in a Ramada. While the hotel facilities may be closer to a North American 3.5 starts, the service does bring this hotel to its 4 stars standards. Things you should know: 1- The breakfast was great and offers many options that may satisfy those who prefer western options. 2- Because of an elaborate fountain system in the lobby, it seems that there could be a damp smell in the first couple of meters of the lobby. But this does not affect at all the room quality. 3- King bed quite comfortable 4- Consider dining options nearby. The "More Spice" restaurant is a decent place.
The Ramada was not particularly conveniently located compared to other hotels, but it's more economical. When I arrived at my floor, the elevator door opened to an overwhelming smell of cigarette smoke. The room was no better, if not worse. The cigarette smell permeated everything -- the sofa, the carpet, the bed, the chair, and the curtains! When I called for a change of rooms, I was told that there were only smoking rooms left. The front desk recommended a "non-smoking treatment", which turned out to be sending someone to the room to take away the (clean) ashtray and spray air freshener all around the room! The smell aside, the entire hotel was aging and did not look particularly clean. The bathroom was spartan, except for an oddly placed fish ornament on the wall above the water closet. The lighting inside was poor. The breakfast was relatively good compared to other Ramada's in China. If I have to choose again, I will pay more for another hotel.
Pros: Rooms (+) : Clean and comfortable room, good air-conditioning. Service (+) : One of a few 4-star hotels on my biz trip to China (20+ hotels) where the maid folded my shirts while doing the morning clean up of the room Breakfast (+) : Pretty good breakfast Cons: Dawn stink (-) : Every early morning there was a terrible sewage odor from the bathroom which lasted for about 1/2 hour. Internet speed (-) . The internet was terribly slow in the evenings Stayed on Sept 2012
Reviews from Trip Advisor
86% of guests recommend this hotelTotal of 177 reviews