Hotel Indigo Xiamen Harbour4.0 out of 5.0
Recent guest reviews
This recently fully renovated and rebranded hotel is in a prime location, several minutes walk from the city’s main shopping and restaurant district, Zhongshan Pedestrian Street, offering a multitude of eateries from street food to fine dining. A harbor front bicycle/jogging path is immediately in front of the hotel. The domestic ferry port is a 7 minute walk north (note: foreigners cannot use this terminal until after 6:30PM, must use the international port a 10 minute drive north). 2/3 of the rooms offer sweeping harbor and island views, I was fortunate to be in the majority. The hotel has a clean dynamic vibe, with colorful painting and motifs spattered throughout the hotel and room. The third floor dining area, Quay, offered panoramic views of the harbor and island. Breakfast included a wide range of Chinese/Xiamen and western dishes, all tantalizing to the eye and palate. Lunches, dinners, and snacks were available ala carte, with a moderate selection. I was a bit disappointed the one item I ordered for a late night snack, spring rolls, was not available. The fourth floor gym also overlooked the harbor and island, with limited selection of aerobic, stationary, and free weights. Rooms were nicely sized with open large pane window views. Bed, desk, and lounge chair were comfortable. The shower was space aged, circular in shape with a rainfall shower, and all glass (frosted in the critical areas), might leave some with a lack of privacy. An issue was the overly tight security. A private security firm was stationed in front of the elevators. Guests were required to provide their room number, wait for their scanned passport picture to appear, then the guard would press the elevator floor button. Guest’s cardkey did not work on the elevator, and must come down to the lobby level for access to any other floor than the restaurant on the 3rd and gym on the 4th. Thus, if you wanted to go to another guest’s room, or go from the gym to your own room, you must first go down to the lobby for the guard to press the restricted floor access. While this provided a sense of security, it also created a bottleneck at the lobby, and also a big-brother effect. It appeared the hotel just implemented the system as they were working the kinks out, which did create slight delays. Internet access was a bit inconsistent, going off and on at various times of day and night; which is a common issue in hotels throughout China. Service throughout was professional and customer-centric, not common in the many hotels i have stayed at across China. This was representative of the naturally friendly staff, who carried smiles with them. A special shout out to Karen, the front desk manager, who spoke fluent English and went out of her way to check me in, and provide assistance on my day’s plans, such as the ferry schedule to Gulangyu Island, which was quite confusing given the multiple ferry ports and differing rules for foreigners, and getting to the pedestrian street. While a room was not available at my early 1PM checkout, Karen followed up to ensure the room was worth the wait, which it was.
The security of this hotel is top notch, the rooms a very well appointed with great facilities and the circular shower is really cool. The view is amazing and its situated in a great location with easy access to all places you need
Beautifully decorated room. However the lobby was too small and had no class. We had a room with a glass wall facing the harbour, that was definitely well worth it! Elevator was terrible, due to security issues, they ask you for your room number and they have to sign you in everytime you use the elevator. and get them to sign you in again. Breakfast was pretty decent, although more local food would be appreciated. Great view of Gulanyu Island, and walking distance to the Zhongshan walking street. One of the reason why I book this hotel was that I thought the ferry terminal was just opposite. Unfortunately thats not the case anymore. The ferry terminal has been move and we had to take a cab to get there. Small disappointment here.
This is one of the best hotel experiences I've ever had. It's a boutique hotel, which usually means an excuse for missing out on the essentials, but this hotel lacks nothing despite being compact. Rooms are lovely, corridors are quiet and beautifully decorated, breakfast is great and served in a lovely, bright area with tasteful furnishing. The gym is small but AWESOME! There's a power rack, adjustable bench, all the plates you normally need, and also a dumbbell rack and pulley station. 2 treadmills, an elliptical and a bike.. what more do you need? And its never crowded... Most remarkable feature is the really exceptional staff, really really warm, hospitable, helpful. Lobby, like everything else, is small but beautiful... Great hotel, and while it's not cheap, its good at the price.
Arrived at 6.45am having booked extra night to sleep. 8am very loud drilling and hammering started as they are working on the outside wall. Hotel was full so not other room available. The noise continued the whole day. Breakfast was poor. Juices kept in bottles in fridge had settled looking very unapertizing. Bread was stale and fried eggs on display were cremated. Elevator is a complete joke, due to their security you have to go from restaurant to ground floor and get them to sign you in again. Foreign TV channels are a rarity. Light switches are impossible to find in the dark, they are touch and total accuracy is essential. Apart from that the room was very clean and well presented, but other hotels in the city are much better value.
As always Indigo Asia hasn't disappointed us. Great rooms, cool vibes, wonderful service and tasteful interior. One of the best service we have ever got. Really nice staff especially in the restaurant on the 4th floor. Extremely polite and service oriented. The breakfast on the other hand was really average, it was edible, but nothing special. All and all good experience. Love Indigo chain.
Great view of Gulanyu Island. Close to Starbucks, Pizza Hut, walking street, market with lots to see. Nice efficient room, no microwave, expensive poor choices of food. Staff nice and accommodating. Plenty of water. The island is fun, different types of food, recommend the golf cart tour, lots of walking.
I had a great view of Piano islands from my room. The hotel staff were very friendly and helpful. Xiamen airport is 30 minutes away. It was a very comfortable room. My wifi didn't work well and was unable to FaceTime well. The breakfast buffet was pretty pathetic compared to most other hotels at this rate in China. There are several ferrys that will do excursions to Piano islands from close by. Good walks along the sea and sir. Shopping nearby. Was happy to have a Starbucks by the hotel. Good food choices as well by the hotel.
staff is very polite and helpful. I like to share a story, I lost money and they return to me. Very honest people. The room are clean and full of all confort. The breakfast was served at the 4th floor with a good view and excellent food. Location is great.
Nancy at the front desk was amazing at the check in and help arrange an early check in for me and recommended i try the breakfast on the 4th floor while I wait. The communication was superb between departments as the restaurant manager was expecting me and greeted me by name. The breakfast selection was very nice and I love the fresh passion fruit! The room and view was fabulous and housekeeping was friendly and professional and promptly delivered the welcome fruit and the evening cookie snack which was a wonderful surprise. An on my last day the room service was so amazing in helping me with a special request for the breakfast and the accommodated without hesitation. Congratulations you your wonderful team
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 221 reviews