Hotel Indigo Xiamen Harbour4.0 out of 5.0
Recent guest reviews
A classic bait and switch occurred on our visit. We paid for a room that was supposed to have a 270 degree "special view" of the harbor. The picture online shows the bathroom with large tub and windows. The truth is the room was on a lower floor with somewhat limited visibility, the TV was in the middle of the special view. A chair was in front of the TV. The bathroom is a cave with no windows and a tub off the shower with three walls (complete with a yellow duck). What particularly angered us when we talked to the front desk they proceeded to tell us that they had given us an upgrade. When we showed them the pictures of the room we booked and of the room we received they admitted they had given our room to others. It was a three night stay and on the second day we were again supposedly offered an upgraded room on a higher floor. This room was half the size and still did not have the amenities we paid for. We paid for breakfast but after checking it out we opted for Starbucks. Our experience is the rooms and view are nice but don't expect to receive the upgrades that you pay for. And don't waste your time at the front desk because they absolutely don't care. I travel 6 months out of the year and stay in 5 Star hotels most of the time. I had an extremely poor experience at this hotel and would never consider staying there again. A picture of the cave tub is attached. I suggest comparing it to the picture on their web site.
We took the opportunity to burn some IHG points for a two day stopover in Xiamen staying at the Indigo, overlooking Gulangyu Island. Like all Indigos, the quirks of the chain hit you as soon as you walk into the lobby. The welcome was friendly, but check-in took a while, and I was glad that my wife, being Chinese, could negotiate our way around the process. A lack of English skills in the hotel might be an issue for some, but it's par for the course in this lovely, clean and relatively small Chinese city...my rudimentary Chinese was put to the test a few times. Our room was lovely, decked out in the unique Indigo style, and overlooked the narrow waters across to the island. Beds were comfortable, including the extra rollaway for our daughter, and fixtures and fittings all up to date and working well. The bathroom was also as expected, with a good rain shower that also had the same view out over the water. One small issue that we found was that the master light switch at the bedside also switched off the aircon, and we awoke sweltering on the first night - it was 36 degrees outside during the day and didn't feel much cooler at night. The restaurant (the Quay) is a great space, with a relaxed, club like feel, again overlooking the water. We had breakfast both days (a good spread for both Western and Asian tastes) and service was good. Service was less good when my daughter and I popped in for a 'quick' lunch before going off to the airport...45 minutes for a BLT and a pasta to arrive isn't great. The manager tried to make amends by bringing out a fruit platter that we didn't want before the food arrived, and while the gesture was appreciated, I'd much rather anywhere be up front and tell you that it would take a while to prepare. Language skills, or lack of them, on both sides didn't help again. The major issue for my daughter was that there isn't a pool, but there is a good gym. Check out was again a laborious process for reasons unknown. Perhaps it's difficult getting experienced staff, and while everyone we dealt with was unfailingly pleasant and friendly, it was clear they hadn't been in the game very long. Having said all that, we would go back again, due to the location and overall friendliness of the hotel...sometimes missing in the Chinese hotel industry. Recommended from my point of view, and I'm sure the small issues around the staff will be fixed.
This recently fully renovated and rebranded hotel is in a prime location, several minutes walk from the city’s main shopping and restaurant district, Zhongshan Pedestrian Street, offering a multitude of eateries from street food to fine dining. A harbor front bicycle/jogging path is immediately in front of the hotel. The domestic ferry port is a 7 minute walk north (note: foreigners cannot use this terminal until after 6:30PM, must use the international port a 10 minute drive north). 2/3 of the rooms offer sweeping harbor and island views, I was fortunate to be in the majority. The hotel has a clean dynamic vibe, with colorful painting and motifs spattered throughout the hotel and room. The third floor dining area, Quay, offered panoramic views of the harbor and island. Breakfast included a wide range of Chinese/Xiamen and western dishes, all tantalizing to the eye and palate. Lunches, dinners, and snacks were available ala carte, with a moderate selection. I was a bit disappointed the one item I ordered for a late night snack, spring rolls, was not available. The fourth floor gym also overlooked the harbor and island, with limited selection of aerobic, stationary, and free weights. Rooms were nicely sized with open large pane window views. Bed, desk, and lounge chair were comfortable. The shower was space aged, circular in shape with a rainfall shower, and all glass (frosted in the critical areas), might leave some with a lack of privacy. An issue was the overly tight security. A private security firm was stationed in front of the elevators. Guests were required to provide their room number, wait for their scanned passport picture to appear, then the guard would press the elevator floor button. Guest’s cardkey did not work on the elevator, and must come down to the lobby level for access to any other floor than the restaurant on the 3rd and gym on the 4th. Thus, if you wanted to go to another guest’s room, or go from the gym to your own room, you must first go down to the lobby for the guard to press the restricted floor access. While this provided a sense of security, it also created a bottleneck at the lobby, and also a big-brother effect. It appeared the hotel just implemented the system as they were working the kinks out, which did create slight delays. Internet access was a bit inconsistent, going off and on at various times of day and night; which is a common issue in hotels throughout China. Service throughout was professional and customer-centric, not common in the many hotels i have stayed at across China. This was representative of the naturally friendly staff, who carried smiles with them. A special shout out to Karen, the front desk manager, who spoke fluent English and went out of her way to check me in, and provide assistance on my day’s plans, such as the ferry schedule to Gulangyu Island, which was quite confusing given the multiple ferry ports and differing rules for foreigners, and getting to the pedestrian street. While a room was not available at my early 1PM checkout, Karen followed up to ensure the room was worth the wait, which it was.
The security of this hotel is top notch, the rooms a very well appointed with great facilities and the circular shower is really cool. The view is amazing and its situated in a great location with easy access to all places you need
Beautifully decorated room. However the lobby was too small and had no class. We had a room with a glass wall facing the harbour, that was definitely well worth it! Elevator was terrible, due to security issues, they ask you for your room number and they have to sign you in everytime you use the elevator. and get them to sign you in again. Breakfast was pretty decent, although more local food would be appreciated. Great view of Gulanyu Island, and walking distance to the Zhongshan walking street. One of the reason why I book this hotel was that I thought the ferry terminal was just opposite. Unfortunately thats not the case anymore. The ferry terminal has been move and we had to take a cab to get there. Small disappointment here.
This is one of the best hotel experiences I've ever had. It's a boutique hotel, which usually means an excuse for missing out on the essentials, but this hotel lacks nothing despite being compact. Rooms are lovely, corridors are quiet and beautifully decorated, breakfast is great and served in a lovely, bright area with tasteful furnishing. The gym is small but AWESOME! There's a power rack, adjustable bench, all the plates you normally need, and also a dumbbell rack and pulley station. 2 treadmills, an elliptical and a bike.. what more do you need? And its never crowded... Most remarkable feature is the really exceptional staff, really really warm, hospitable, helpful. Lobby, like everything else, is small but beautiful... Great hotel, and while it's not cheap, its good at the price.
Arrived at 6.45am having booked extra night to sleep. 8am very loud drilling and hammering started as they are working on the outside wall. Hotel was full so not other room available. The noise continued the whole day. Breakfast was poor. Juices kept in bottles in fridge had settled looking very unapertizing. Bread was stale and fried eggs on display were cremated. Elevator is a complete joke, due to their security you have to go from restaurant to ground floor and get them to sign you in again. Foreign TV channels are a rarity. Light switches are impossible to find in the dark, they are touch and total accuracy is essential. Apart from that the room was very clean and well presented, but other hotels in the city are much better value.
As always Indigo Asia hasn't disappointed us. Great rooms, cool vibes, wonderful service and tasteful interior. One of the best service we have ever got. Really nice staff especially in the restaurant on the 4th floor. Extremely polite and service oriented. The breakfast on the other hand was really average, it was edible, but nothing special. All and all good experience. Love Indigo chain.
Great view of Gulanyu Island. Close to Starbucks, Pizza Hut, walking street, market with lots to see. Nice efficient room, no microwave, expensive poor choices of food. Staff nice and accommodating. Plenty of water. The island is fun, different types of food, recommend the golf cart tour, lots of walking.
I had a great view of Piano islands from my room. The hotel staff were very friendly and helpful. Xiamen airport is 30 minutes away. It was a very comfortable room. My wifi didn't work well and was unable to FaceTime well. The breakfast buffet was pretty pathetic compared to most other hotels at this rate in China. There are several ferrys that will do excursions to Piano islands from close by. Good walks along the sea and sir. Shopping nearby. Was happy to have a Starbucks by the hotel. Good food choices as well by the hotel.
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
- Fitness center
Nanputuo Temple is within 2 miles (3 km) of Hotel Indigo Xiamen Harbour while other popular attractions such as Wanshi Botanical Garden are within 3 miles (5 km). This 4-star hotel has 149 guestrooms and offers free in-room WiFi, free self parking, and a fitness center. It's in central Xiamen and also a short walk from Xiamen-Gulangyu Island Terminal and Sanqi Tian Ferry Terminal.
This hotel is home to a restaurant and a bar/lounge. You can get a quick energy boost at the coffee shop/café. For your convenience, breakfast is available for a fee.
The 149 rooms have an array of amenities, including iPod docks, refrigerators, and minibars. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, bathrobes, and bidets. Other amenities include coffee makers, free newspapers, and safes.
At Hotel Indigo Xiamen Harbour, guests have access to a fitness center, a rooftop terrace, and free WiFi in public areas. You can put free parking to good use if you drive. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 4 meeting rooms, a business center, and a computer station.
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 225 reviews