Hotel Indigo Xiamen Harbour4.0 out of 5.0
Recent guest reviews
Nice boutique hotel. Excellent front desk who help me get ferry tickets. Many details are carefully considered. The deco in room and in public area are inspiring. Breakfast item amount is limited but with quite good quality. The locally crafted a la carte menu is definitely a bonus. Chinese lunch is delicious. However, i really wish the AC in my room 904 works. I changed tge temp to 18 in the morning and only to found out it was still 27 after returning in the afternoon. Reported and checked by staff but no fix. Very Disappointing. No bathtub and no pool. But really, the AC is a deal breaker.
What can I say? Hotel Indigo Xiamen Harbour is one amazing property! I was a bit hesitant in booking this hotel, as the concept of “boutique” Hotel Indigo in USA is nothing but code word for old outdated “historic” buildings with subpar room accommodation... This was totally not the case with this beautiful property right across the harbor from Gulangyu! First of all, this is a beautiful hotel with amazingly decorated guest rooms. No details are spared, from wall art, to floor mats, to modern bathroom, to comfortable bed, to amazing view... This is heaven on earth! The hotel even has recommended jogging paths for the health-conscious guests to plot exercise along the best street views that Xiamen has to offer. The location of this property is second th none. Walking distance to Zhongshan Road, Xiamen University, harbourside park... What more can one ask for?! The staff are simply amazing. They are fantastic, welcoming, and eager to please. I was warmly greeted as Platinum member, rewarded with room upgrades and treated with complementary daily breakfast (characterized by awesome food spread that include freshly squeezed juice, both Chinese and Western food selections)... This must be how VIP feels like! When in Xiamen, Hotel Indigo will always be my top choice! IHG, this hotel ought to be your showcase property!
Business Trip. Stay 3 Nov to 11 Nov 1) Location Location wise was fantastic for me since it is within 5 mins walk away from my place of work It is conveniently located near the popular walking street – ZhongShan Road. There is plenty of food, shopping around this area. It is located opposite the island of GuLangYu and you can view it if you are in the sea view room, the other side will face the ZhongShan Road. Depending on the room you are in, you are able to see different parts of GuLangYu. One flaw is that there is no direct access to the walking street and you have to walk to the other end, (near the international building) then go towards the walking street. Meaning, if you need to go to the middle of the walking street, example if you are going to Paris Spring Department Store, you need to go a big round to reach it. 2) Rooms Room is quite dark, not well lighted. Room structure is not good. Reasons for saying this - Plug is not conveniently located. There is no place to plug in the kettle except for the table which is directly under the TV. When the water starts boiling, the stream actually forms up the TV! - There is no working desk, only a round table. This round table is near to the wall, so if you sit there, you cannot watch TV properly. - Light is only available directly on the roof of the table, meaning, evening if you move back the table so you can watch TV, it is quite dark and bad for your eyes (especially when I am on the laptop). - The so call balcony concept is quite funny, as firstly it is hard and not comfortable sitting there, the concept of it I think is supposed for you to sit and face the “sea” or GuLangYu, but it is actually sitting facing the room, maybe it will be great to sit there and read a book, back facing the “sea” - Room curtain is not like the tradition curtains. It is an automated up and down kind and not the hand pull left and right kind. It is somehow noisy for the motor especially at night when next door returns since the curtain auto pulls up when the room card is inserted. - One thing that I did not bother to inform them is that the “make up room” button lights up inside the room, but it seems that there is no indication outside of the room. The “Do not disturb” sign is working fine. 3) Bath and Toilet Toilet is very spacious, nice and comfortable. No bathtub in my room. Toilet is much better lighted then the room. Full set of amenities are given, towels are nice. They actually provide Evelyn and Crabtree toiletries! Water temperature and pressure is great and I simply love the shower head! It has 3 modes which includes a rotating spray in the center and it does quite a nice pressure massage! The design of the shower is also quite good as there is plenty of space(shelf) both at the basin and the shower to put your stuff. 4) Breakfast Breakfast variety is reasonable, not fantastic. Food quality is quite good and prawns for the noodles are really fresh! Porridge, good selection of bread, fruits and fruit juice is available, and they make good coffee! They even have a HAND squeezed orange juice machine which they squeeze fresh juice for you. One thing is that they do have some items not displayed which I got to know off only when I heard a service staff ordering it. Example, Laska and Pork Rib soup. You should check out the view from the outdoor area at the 5th Floor restaurant. (Take the stairs from the restaurant which is just outside the 4th Floor lift.) It has a nice view. 5) Service Service wise was reasonable or maybe I have too high expectations for Indigo since it is supposed to be a 5-star hotel and part of IHG group. Front desk service was below average while service at restaurant was good. Had some unpleasant experience with service standards. 1) I called the hotel 1 day before my check in date to ask if I can have an early check in or what was the earliest time they allow check in as I needed to know what time I should leave the current hotel, but was told that I can only know when I reached the hotel. I think for a 5-star hotel, at least they can be able to provide a time. Even when I asked if Spire Elite members get an early check in, the same was replied. 2) At check in, I was informed that I am a 金卡, meaning gold card status, even when they are able to view our card status in their system. I had to confirm multiple times and finally had to log into mobile IHG to show my Elite card. 3) As mine was a corporate booking, I called them even before checking in to enquiry if I will get IHG points during this stay. I was assured that I will be given points. On check in, I asked again if my card was tagged to the stay as they do not seem to recognize me as an IHG member. On check out, my IHG number was not there and I asked again if my card is tagged to this stay. This unsure process is really bad. To make things worst, after 9 days of checking out, points was not credited to me and I had to call the hotel on 17th to check. Till 20th afternoon, there was no response and I have to call them again…. They credited my account with the points, BUT point amount was WRONG!.. 4) At the restaurant, I saw someone holding on to a menu or board of something which I found out was the so call special menu for IHG members. I guess this means that I am marked as an IHG member at all. 5) For 2 consecutive days, coffee was not replenished in my room and I had to call for them to deliver it to me. The first time when I called to ask if it will be replenished daily, the operator had to ask and call me back. I do not understand as I thought this was a basic. Anyway, the second day it will still not replenished. Only when I show some unhappiness then it was replenished daily since then. 6) For one day, all toiletries, meaning the full set from shampoo, conditioner, body wash and even tissue was totally not replenished! 6) Overall The sea view room is more expensive, but the views are not too great, and since the roads are just outside, the noise from the roads below is quite noisy, the music from the restaurants beside can be heard till like midnight. Very disappointed with the service rendered. If it is just for the location, than there is many other hotels that is even more convenient and at a much lower price and in my experience MUCH better service. Nothing really went right this stay… And you should know how disappointed with this stay to have written so much about it…
A classic bait and switch occurred on our visit. We paid for a room that was supposed to have a 270 degree "special view" of the harbor. The picture online shows the bathroom with large tub and windows. The truth is the room was on a lower floor with somewhat limited visibility, the TV was in the middle of the special view. A chair was in front of the TV. The bathroom is a cave with no windows and a tub off the shower with three walls (complete with a yellow duck). What particularly angered us when we talked to the front desk they proceeded to tell us that they had given us an upgrade. When we showed them the pictures of the room we booked and of the room we received they admitted they had given our room to others. It was a three night stay and on the second day we were again supposedly offered an upgraded room on a higher floor. This room was half the size and still did not have the amenities we paid for. We paid for breakfast but after checking it out we opted for Starbucks. Our experience is the rooms and view are nice but don't expect to receive the upgrades that you pay for. And don't waste your time at the front desk because they absolutely don't care. I travel 6 months out of the year and stay in 5 Star hotels most of the time. I had an extremely poor experience at this hotel and would never consider staying there again. A picture of the cave tub is attached. I suggest comparing it to the picture on their web site.
We took the opportunity to burn some IHG points for a two day stopover in Xiamen staying at the Indigo, overlooking Gulangyu Island. Like all Indigos, the quirks of the chain hit you as soon as you walk into the lobby. The welcome was friendly, but check-in took a while, and I was glad that my wife, being Chinese, could negotiate our way around the process. A lack of English skills in the hotel might be an issue for some, but it's par for the course in this lovely, clean and relatively small Chinese city...my rudimentary Chinese was put to the test a few times. Our room was lovely, decked out in the unique Indigo style, and overlooked the narrow waters across to the island. Beds were comfortable, including the extra rollaway for our daughter, and fixtures and fittings all up to date and working well. The bathroom was also as expected, with a good rain shower that also had the same view out over the water. One small issue that we found was that the master light switch at the bedside also switched off the aircon, and we awoke sweltering on the first night - it was 36 degrees outside during the day and didn't feel much cooler at night. The restaurant (the Quay) is a great space, with a relaxed, club like feel, again overlooking the water. We had breakfast both days (a good spread for both Western and Asian tastes) and service was good. Service was less good when my daughter and I popped in for a 'quick' lunch before going off to the airport...45 minutes for a BLT and a pasta to arrive isn't great. The manager tried to make amends by bringing out a fruit platter that we didn't want before the food arrived, and while the gesture was appreciated, I'd much rather anywhere be up front and tell you that it would take a while to prepare. Language skills, or lack of them, on both sides didn't help again. The major issue for my daughter was that there isn't a pool, but there is a good gym. Check out was again a laborious process for reasons unknown. Perhaps it's difficult getting experienced staff, and while everyone we dealt with was unfailingly pleasant and friendly, it was clear they hadn't been in the game very long. Having said all that, we would go back again, due to the location and overall friendliness of the hotel...sometimes missing in the Chinese hotel industry. Recommended from my point of view, and I'm sure the small issues around the staff will be fixed.
This recently fully renovated and rebranded hotel is in a prime location, several minutes walk from the city’s main shopping and restaurant district, Zhongshan Pedestrian Street, offering a multitude of eateries from street food to fine dining. A harbor front bicycle/jogging path is immediately in front of the hotel. The domestic ferry port is a 7 minute walk north (note: foreigners cannot use this terminal until after 6:30PM, must use the international port a 10 minute drive north). 2/3 of the rooms offer sweeping harbor and island views, I was fortunate to be in the majority. The hotel has a clean dynamic vibe, with colorful painting and motifs spattered throughout the hotel and room. The third floor dining area, Quay, offered panoramic views of the harbor and island. Breakfast included a wide range of Chinese/Xiamen and western dishes, all tantalizing to the eye and palate. Lunches, dinners, and snacks were available ala carte, with a moderate selection. I was a bit disappointed the one item I ordered for a late night snack, spring rolls, was not available. The fourth floor gym also overlooked the harbor and island, with limited selection of aerobic, stationary, and free weights. Rooms were nicely sized with open large pane window views. Bed, desk, and lounge chair were comfortable. The shower was space aged, circular in shape with a rainfall shower, and all glass (frosted in the critical areas), might leave some with a lack of privacy. An issue was the overly tight security. A private security firm was stationed in front of the elevators. Guests were required to provide their room number, wait for their scanned passport picture to appear, then the guard would press the elevator floor button. Guest’s cardkey did not work on the elevator, and must come down to the lobby level for access to any other floor than the restaurant on the 3rd and gym on the 4th. Thus, if you wanted to go to another guest’s room, or go from the gym to your own room, you must first go down to the lobby for the guard to press the restricted floor access. While this provided a sense of security, it also created a bottleneck at the lobby, and also a big-brother effect. It appeared the hotel just implemented the system as they were working the kinks out, which did create slight delays. Internet access was a bit inconsistent, going off and on at various times of day and night; which is a common issue in hotels throughout China. Service throughout was professional and customer-centric, not common in the many hotels i have stayed at across China. This was representative of the naturally friendly staff, who carried smiles with them. A special shout out to Karen, the front desk manager, who spoke fluent English and went out of her way to check me in, and provide assistance on my day’s plans, such as the ferry schedule to Gulangyu Island, which was quite confusing given the multiple ferry ports and differing rules for foreigners, and getting to the pedestrian street. While a room was not available at my early 1PM checkout, Karen followed up to ensure the room was worth the wait, which it was.
The security of this hotel is top notch, the rooms a very well appointed with great facilities and the circular shower is really cool. The view is amazing and its situated in a great location with easy access to all places you need
Beautifully decorated room. However the lobby was too small and had no class. We had a room with a glass wall facing the harbour, that was definitely well worth it! Elevator was terrible, due to security issues, they ask you for your room number and they have to sign you in everytime you use the elevator. and get them to sign you in again. Breakfast was pretty decent, although more local food would be appreciated. Great view of Gulanyu Island, and walking distance to the Zhongshan walking street. One of the reason why I book this hotel was that I thought the ferry terminal was just opposite. Unfortunately thats not the case anymore. The ferry terminal has been move and we had to take a cab to get there. Small disappointment here.
This is one of the best hotel experiences I've ever had. It's a boutique hotel, which usually means an excuse for missing out on the essentials, but this hotel lacks nothing despite being compact. Rooms are lovely, corridors are quiet and beautifully decorated, breakfast is great and served in a lovely, bright area with tasteful furnishing. The gym is small but AWESOME! There's a power rack, adjustable bench, all the plates you normally need, and also a dumbbell rack and pulley station. 2 treadmills, an elliptical and a bike.. what more do you need? And its never crowded... Most remarkable feature is the really exceptional staff, really really warm, hospitable, helpful. Lobby, like everything else, is small but beautiful... Great hotel, and while it's not cheap, its good at the price.
Arrived at 6.45am having booked extra night to sleep. 8am very loud drilling and hammering started as they are working on the outside wall. Hotel was full so not other room available. The noise continued the whole day. Breakfast was poor. Juices kept in bottles in fridge had settled looking very unapertizing. Bread was stale and fried eggs on display were cremated. Elevator is a complete joke, due to their security you have to go from restaurant to ground floor and get them to sign you in again. Foreign TV channels are a rarity. Light switches are impossible to find in the dark, they are touch and total accuracy is essential. Apart from that the room was very clean and well presented, but other hotels in the city are much better value.
- Free WiFi and wired Internet in rooms and public areas
- Free parking
- Onsite dining
- Fitness center
Nanputuo Temple is within 2 miles (3 km) of Hotel Indigo Xiamen Harbour while other popular attractions such as Wanshi Botanical Garden are within 3 miles (5 km). This 4-star hotel has 149 guestrooms and offers free in-room WiFi, free self parking, and a fitness center. It's in central Xiamen and also close to Xiamen University and Xiamen-Gulangyu Island Terminal.
This hotel is home to a restaurant and a bar/lounge. You can get a quick energy boost at the coffee shop/café. For your convenience, breakfast is available for a fee.
The 149 rooms have an array of amenities, including iPod docks, refrigerators, and minibars. Flat-screen TVs come with cable channels, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers, bathrobes, and bidets. Other amenities include coffee makers, free newspapers, and safes.
At Hotel Indigo Xiamen Harbour, guests have access to a fitness center, a rooftop terrace, and free WiFi in public areas. You can put free parking to good use if you drive. A multilingual staff is on hand to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include 4 meeting rooms, a business center, and a computer station.
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 232 reviews