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Hotel Imperial

3.0 star property

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Photo gallery for Hotel Imperial

Breakfast, lunch and dinner served
Reception
Staircase
Front of property
Twin Room | Bathroom | Shower, rainfall showerhead, free toiletries, towels

Reviews

6.6 out of 10

Popular amenities

  • Breakfast included
  • Pet friendly
  • Free WiFi
  • Restaurant
  • Air conditioning
  • Business services

Explore the area

View in a map
Avenida Rafael Murillo Vidal 56, Xalapa, VER, 91060
  • Place, Los Berros Park
    ‪3 min walk‬
  • Place, Xalapa Cathedral
    ‪12 min walk‬
  • Place, Juarez Park
    ‪12 min walk‬
  • Airport, Xalapa, Veracruz (JAL-El Lencero)
    ‪19 min drive‬

Room options

View all photos for Standard One Double Bed

Standard One Double Bed | Iron/ironing board, free WiFi, bed sheets

Standard One Double Bed

  • 108 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed
  • Free WiFi

View all photos for Twin Room

Twin Room | Iron/ironing board, free WiFi, bed sheets

Twin Room

  • 215 sq ft
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free WiFi

View all photos for Basic Single Room

Basic Single Room | Iron/ironing board, free WiFi, bed sheets

Basic Single Room

  • 1 bedroom
  • Sleeps 1
  • 1 Queen Bed
  • Free WiFi

About the neighborhood

Xalapa

Located in Xalapa Centro, Hotel Imperial is within a 10-minute stroll of sights such as Xalapa Gallery of Contemporary Art and San Jose Church. This 34-room, 3-star hotel welcomes guests with conveniences like free breakfast, a restaurant, and free in-room WiFi.

What's nearby

  • Los Berros Park - 3 min walk - 0.2 miles
  • Xalapa Cathedral - 12 min walk - 0.7 miles
  • Juarez Park - 12 min walk - 0.7 miles
  • Palacio de Gobierno - 12 min walk - 0.7 miles
  • Paseo de los Lagos Park - 12 min walk - 0.7 miles

Getting around

  • Xalapa Station - 13 min drive
  • General Heriberto Jara Intl. Airport (VER) - 102 min drive

Restaurants

  • ‪Giovanni's Pizza - ‬5 min walk
  • ‪Pico de Gallo - ‬4 min walk
  • ‪Incanto Pizzeria - ‬3 min walk
  • ‪Cinteotl Atoles y Tamales - ‬1 min walk
  • ‪La Santa Dona - ‬2 min walk

About this property

Hotel Imperial

Guests of Hotel Imperial enjoy access to free WiFi in public areas, a business center, and a meeting room. The front desk has multilingual staff that can help with luggage storage and tours/tickets. Additional amenities include free newspapers, wedding services, and a ballroom.
Guests can expect free WiFi and TVs with cable channels. Bathrooms offer rainfall showers and free toiletries. Ceiling fans, phones, and ironing boards are also available.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • No onsite parking available

Food and drink

  • Free continental breakfast available daily 7:30 AM to 11:30 AM
  • A restaurant

Restaurants on site

  • Palatino

Things to do

  • TV in common areas

Conveniences

  • Free newspapers in lobby
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business center
  • Meeting room

Accessibility

  • No elevator

More

  • 1 building
  • 3 floors
  • Ballroom
  • Banquet hall
  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • TV with cable channels

More

  • Air conditioning
  • Ceiling fan
  • Iron/ironing board
  • Mobile key entry
  • Phone

Policies

Check-in

Check-in start time: 1:00 PM; Check-in end time: 7:00 AM
Contactless check-in available
Minimum check-in age: 18

Check-out

Check-out before noon
Contactless check-out available

Special check-in instructions

Front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for MXN 249 per pet, per day, plus a deposit of MXN 50 per stay
  • Dogs only
  • 1 total (55 lbs is the maximum weight per pet)
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation

Children and extra beds

  • One child 3 years old or younger stays free when using existing bedding (children may not be eligible for free breakfast)

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet deposit: MXN 50 per stay
  • Pet fee: MXN 249 per pet, per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property only accepts cash
Cashless transactions are available
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, and window guards
  • Check-in: 1:00 PM—-7:00 AM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property only accepts cash.
  • Onsite safety features include a fire extinguisher, a smoke detector, and window guards.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • No alcohol is served at Hotel Imperial.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Hotel Imperial Xalapa
Imperial Xalapa
Hotel Imperial Hotel
Hotel Imperial Xalapa
Hotel Imperial Hotel Xalapa

Frequently asked questions

Is a free cancellation option available at Hotel Imperial?

Hotel Imperial offers free cancellation on certain room rates. For more details, look at the cancellation policy on Orbitz.

How much does it cost to stay at Hotel Imperial?

As of Jun 18, 2026, prices found for a 1-night stay for 2 adults at Hotel Imperial on Jul 4, 2026 start from $49, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to do around Hotel Imperial?

This hotel is situated in Xalapa Centro, just steps from Xalapa Gallery of Contemporary Art, and within a 10-minute walk of Los Berros Park and San Jose Church. You'll also find Palacio de Gobierno and Juarez Park less than a mile away.

Is there parking available at Hotel Imperial?

No, this hotel doesn't offer parking.

Does Hotel Imperial have a casino?

No, Hotel Imperial doesn't have a casino.

Will I find an indoor pool at Hotel Imperial?

No, there is no indoor pool at this hotel.

What amenities will couples enjoy at Hotel Imperial?

Couples staying at this hotel will appreciate amenities like a rainfall showerhead and turndown service as well as a restaurant.

Does Hotel Imperial have a hot tub?

No, this hotel doesn't have a spa tub.

Does Hotel Imperial feature a restaurant that includes a breakfast menu?

Yes, Hotel Imperial serves free continental breakfast at Palatino each morning.

Does Hotel Imperial allow pets to stay for free?

Although they can't stay for free, dogs are welcome at Hotel Imperial for a fee of MXN 249 per pet, per day. A deposit of MXN 50 per stay is collected.

Does Hotel Imperial have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Hotel Imperial?

The closest major airport to Hotel Imperial is Xalapa, Veracruz (JAL-El Lencero), which is 9.7 mi away (17 minutes by car).

Are there rooms with balconies at Hotel Imperial?

No, you won't find guestrooms with balconies at Hotel Imperial.

Does Hotel Imperial have a wedding venue on site?

There are wedding services available at Hotel Imperial if that's in your vacation plans.

Hotel Imperial Reviews

Reviews

6.6
Rating 10 - Excellent. 14 out of 46 reviews
Rating 8 - Good. 8 out of 46 reviews
Rating 6 - Okay. 9 out of 46 reviews
Rating 4 - Poor. 6 out of 46 reviews
Rating 2 - Terrible. 9 out of 46 reviews

7.2/10

Cleanliness

7.4/10

Staff & service

6.8/10

Amenities

6.6/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Dan

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
No había agua caliente ni presión en la regadera
Stayed 1 night in Sep 2025
Verified

4/10 Poor

Claudia

Disliked: Cleanliness, staff & service, property conditions & facilities
La habitación tiene una ventana que da a la calle y al hacer la limpieza la dejan abierta sin supervisón. Asi la dejan todo el día
Stayed 3 nights in Aug 2025
Verified

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Solo nos costó mucho trabajo subir las escaleras ya que traíamos un carrito donde estaba mi mascota De lo demás excelente
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Yael Alejandro

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente, no tengo ningún reclamo.
Stayed 1 night in Aug 2025
Verified

2/10 Terrible

José

Disliked: Cleanliness, staff & service, property conditions & facilities
No me hicieron la reservación y no me de dieron cuarto. No voy a pagar
Stayed 1 night in Aug 2025
Verified

2/10 Terrible

ANGEL

Disliked: Cleanliness, staff & service, property conditions & facilities
El personal es mal encarado, segun la habitación ya estaba pagada por expedia y me exigian el pago ahi, habitación muy pequeña, baño diminuto, muy mal relacion precio-habitación Al prestarme la plancha me pidieron mi cre
Stayed 1 night in Jul 2025
Verified

10/10 Excellent

Fernanda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar sencillo y todo el personal es muy amable, solo que es un lugar con mucho eco y no sé si fue el personal de limpieza, pero se escuchaban sus voces hasta mi habitación y no estaban hablando en volumen fuerte. Excelente para viajar con mascotas.
Stayed 1 night in May 2025
Verified

8/10 Good

Felipe

Liked: Cleanliness, staff & service, property conditions & facilities
Muy buen servicio muchas gracias a la persona que me ayudo a calentar un desalluno era un muchacho muchas. Gracias y muy amable....
Stayed 1 night in Feb 2025
Verified

10/10 Excellent

Marco

Liked: Cleanliness, staff & service, property conditions & facilities
bien la estancia
Stayed 1 night in Feb 2025
Verified

2/10 Terrible

Jose

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Desastre
Stayed 17 nights in Dec 2024
Verified

10/10 Excellent

Payola

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Recomendable
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Santander

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Buena elección para viajes emergentes.

La recepción muy lineal, el servicio en restaurante agradable aunque un poco lento ya que solo habia una persona. El cuarto de buen tamaño con los servicios básicos en funcionamiento. Diría que un poco incómodo el colchón pero por el precio acorde. Resaltó la buena limpieza de todo el espacio a ocupar.
Stayed 1 night in Nov 2024
Verified

10/10 Excellent

Isabel Cristina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lo que me mas me agrado fue el check in fue super facil y rápido, lo que no me agrado del todo es cuando llegue ala habitacion, parecia que las sababas habian sido usadas con anterioridad, me atrevi a oler la sabana y era aceite pero a smple vista parecia algo mas... Tamaño no me gusto del todo lo senti pequeño... Parecua de juguete y en lo personal la vez pasada que asisti me toco una habitacion con mejor proporcion y era igual para fos personas y la cama mas grande..
Stayed 1 night in Nov 2024
Verified

2/10 Terrible

Hitzel

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
La recepcionista con mala cara, el hotel sucio, la habitación demasiado pequeña, el agua de la regadera congelada no tiene agua caliente, y mucho ruido de gente afuera de la habitación.
Stayed 1 night in Jul 2024
Verified

10/10 Excellent

PATRICIA I

Liked: Cleanliness, amenities, property conditions & facilities
Acogedora, excelente ubicación
Stayed 1 night in Mar 2024
Verified

6/10 Okay

Raúl Agustín

Liked: Cleanliness, staff & service, amenities
Excelente ubicación, modernizar las instalaciones, cambiar las camas.
Stayed 1 night in Dec 2023
Verified

6/10 Okay

Jose Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Sin estacionamiento :(

El hotel en general muy bueno solo que hice reservación en línea y ofrecían estacionamiento y la realidad es que no cuentan con él; ese detalle te deja un mal sabor de boca, aun así, ahora que ya sé si volvería.
Stayed 1 night in Dec 2022
Verified

2/10 Terrible

Demi

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones estan mal construidas en desnivel y es dificil para personas de la tercera edad
Verified

2/10 Terrible

Eduardo Sebastián

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
No me gustó no tengo en estacionamiento y el baño está súper horrible y súper pequeño.. todo lleno le escalones que apenas si puedes saber en dónde está la regadera lo canales de tv en blanco y negro y ni se diga de la atención del personal.. no sé si tenían sueño o les daba igual atender o no.. y la principio me dieron un cierto que ya estaba ocupado.. tuve que volver a bajar para decirles que había ya maletas en la habitación que me había asignado. Mal todo...
Verified

8/10 Good

Omar

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Buen servicio
Verified

8/10 Good

Fredy Ricardo

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es un lugar muy agradable lo unico que hace que no sea excelente es que no cuenta con estacionamiento de allí en fuera el lugar es muy muy agradable y acojedor
Stayed 1 night in Aug 2022
Verified

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel en una zona céntrica y conveniente. Un gran plus que sea pet friendly.
Stayed 2 nights in Apr 2019
Verified

6/10 Okay

JORGE

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

regular

regular
Verified

6/10 Okay

JORGE

Liked: Cleanliness, staff & service, room comfort

Buen servicio

Bien en general, la television se ve en blanco y negro
Verified

6/10 Okay

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Cómodo y bien ubicado