Novotel Wuhan Xinhua4.0 out of 5.0
Recent guest reviews
The hotel is located nearby the best food street in Wuhan, lots of good restuarants to visit (as I love to eat:)), The room is not pricy but a little bit small. Like to stay another time. Near the subway station (5 min walking distance), it is convenient to the train station and the airport.
Hotel facility is a little old, but the location is very well and service is good. I book the hotel car for pickup service, safe and quick. Restaurant just redecorated , and on sale too. Good value for the buffet dinner.
I stayed here with my friend for one night after a long business trip. I was very tired and in need of some TLC. This was perfect! Rooms were warm and comfortable. Staff were welcoming and efficient. Beds were so comfortable! The location is great too. There is a fantastic hotpot restaurant just across the street and another excellent restaurant round the corner! The ambience of the streets round here is very good too! Pay online as with most stuff in China and you will get a better deal! A 5 * hotel for two cost under £50.
Well located - close to good restaurants and shops. Excellent rooms - well appointed, very comfortable beds. Great food. The staff were very friendly and of great assistance. We loved this hotel. We got a great nights sleep after some hectic business the day before.
As we had a 24 hour layover in Wuhan, on our way to Bangkok, I am just basing my review on what we did experience. We did not explore the hotel or anything. We were able to book quickly, easily and super conveniently from my cell phone at the airport without paying anything up front. We took a taxi to the hotel (forgot to make the guy put his meter on so we totally taken advantage of, but that is neither here nor there), and the staff checked us in quickly and were very polite. We only speak English, and the young lady was so kind and helpful and able to communicate with us. The rest of the staff were very kind and helpful too - helped us find our room and showed us how the lights worked (room key in the wall slot - new to us!) I'm sorry if we are bumbling Americans - we are trying, very grateful to those who take their time. We don't know unless someone shows us - and we are so grateful to those who do. Our room was cozy, quiet and after a much desired hot shower (that's all we cared about after a 13 hour flight!) we ordered some delicious room service and turned on the English tv channel for a little bit before going to bed. I'm sorry I can't speak to decor, or anything else. We were far too tired and just cared about showers and sleeping and someone being nice to us "stupid Americans". Thank you to this hotel for being easy, nice and kind! In the morning they are going to call a taxi for us to get back to the airport - one that will turn on the meter and not be a scoundrel. Would stay here again!
The hotel is well located near subway station surrounded by a lac and a malls and a bar street. My room is nicely decorated with a huge bathroom. Gym is spacious with a swimming pool. In general staff are friendly and look happy. I stayed for 2 nights and have nice chat with the ladies at the lounge floor. For sure I will be back next time.
This is the worst excutive club floor hotel i stayed. The front staffs at lobby is friendly, helpful although check in take more than 30 min for 4 rooms. But when we are access to the excutive club floor during happy hour, i take 1 glass red wine, then i ask still available? The staffs told us "No More". After that, i take 1 bottle beer (all self services at club floor ) to my father in law, i would like to take another beer for myself, the staffs said "no more ". Oh my god, 1 glass red wine and 1 bottle beer at CLUB FLOOR for 9 adults booking with 4 rooms. .... i never have this experience before since I join accor advantage plus 3 years ago and stayed all of the club floor. So, why i made reservation for club floor. I hope accir group shall explain to me or compensate my loss. I booked my hotel because of your accor brand but I really disappointed with this service. However, the staffs at lobby and customer service is very good and helpful. But the worst club floor and staffs at club floor. .. self service, no wine and beer for HAPPY HOUR 。。。I saw others people got fried rice, then I ask the staffs, she said have menu to order for each guess, But NEVER let us known. Normally check in shall at club floor, no service provided, i check in at lobby more than 30 min without welcome drink s for my family... what is the priority as a accor member and booked club floor? ?????
As a Accor Platinum member, this is the worst Accor hotel that I have ever stayed. Old hardware, no service, small room with bad air smell, no benefits as a Platinum member. Strongly suggest everyone avoids choosing this hotel.
The Novotel I have ever been to. Despite its very good location close to Xibeihu, the decoration and the equipment are very old fashion. Room and bathroom were pretty small for a 5 star hotel in China. Air conditioning is blowing very strongly even on the lowest speed. Reception service has been pretty poor at the check in and check out.
The building is literally falling down. The rooms are old and grubby. The staff are utterly inefficient. The joker on reception who was checking me in, was interrupted three times by other "guests" with requests. He left me, tended to their obviously more urgent needs. When He tried this a fourth time, I told him to finish with me first. No apology. Overall , all the staff were rude, abject and marginally functional. The breakfast (which I paid for) was probably the worst breakfast I've had in a hotel. Ever. The staff took about ten minutes to clear and lay my table, and even then left remnants of the previous diners' food scattered over my table. My experience in this hotel was so bad I actually considered asking for a refund. I am not a usually negative reviewer. Novotel Wuhan has nothing that warrants a positive comment other than its decent location.
Novotel Wuhan Xinhua places you within a short walk of Zhongshan Park and within a mile (2 km) of Wuhan International Convention & Exhibition Center. This 4-star hotel has 303 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking. It's on a lake and also near Wuhan Museum and Tortoise Mountain TV Tower.
Enjoy dining at Fuegos, one of 3 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room. Start your day off with buffet breakfast, available for a fee.
All 303 air-conditioned rooms provide refrigerators, minibars, and coffee makers. Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer free toiletries and bathrobes. Other amenities include free newspapers, free bottled water, and safes.
Novotel Wuhan Xinhua features a nightclub, an indoor pool, and a fitness center. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a spa tub, an outdoor tennis court, and free WiFi in public areas.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 415 reviews