Novotel Wuhan Xinhua4.0 out of 5.0
Recent guest reviews
Well located - close to good restaurants and shops. Excellent rooms - well appointed, very comfortable beds. Great food. The staff were very friendly and of great assistance. We loved this hotel. We got a great nights sleep after some hectic business the day before.
As we had a 24 hour layover in Wuhan, on our way to Bangkok, I am just basing my review on what we did experience. We did not explore the hotel or anything. We were able to book quickly, easily and super conveniently from my cell phone at the airport without paying anything up front. We took a taxi to the hotel (forgot to make the guy put his meter on so we totally taken advantage of, but that is neither here nor there), and the staff checked us in quickly and were very polite. We only speak English, and the young lady was so kind and helpful and able to communicate with us. The rest of the staff were very kind and helpful too - helped us find our room and showed us how the lights worked (room key in the wall slot - new to us!) I'm sorry if we are bumbling Americans - we are trying, very grateful to those who take their time. We don't know unless someone shows us - and we are so grateful to those who do. Our room was cozy, quiet and after a much desired hot shower (that's all we cared about after a 13 hour flight!) we ordered some delicious room service and turned on the English tv channel for a little bit before going to bed. I'm sorry I can't speak to decor, or anything else. We were far too tired and just cared about showers and sleeping and someone being nice to us "stupid Americans". Thank you to this hotel for being easy, nice and kind! In the morning they are going to call a taxi for us to get back to the airport - one that will turn on the meter and not be a scoundrel. Would stay here again!
The hotel is well located near subway station surrounded by a lac and a malls and a bar street. My room is nicely decorated with a huge bathroom. Gym is spacious with a swimming pool. In general staff are friendly and look happy. I stayed for 2 nights and have nice chat with the ladies at the lounge floor. For sure I will be back next time.
This is the worst excutive club floor hotel i stayed. The front staffs at lobby is friendly, helpful although check in take more than 30 min for 4 rooms. But when we are access to the excutive club floor during happy hour, i take 1 glass red wine, then i ask still available? The staffs told us "No More". After that, i take 1 bottle beer (all self services at club floor ) to my father in law, i would like to take another beer for myself, the staffs said "no more ". Oh my god, 1 glass red wine and 1 bottle beer at CLUB FLOOR for 9 adults booking with 4 rooms. .... i never have this experience before since I join accor advantage plus 3 years ago and stayed all of the club floor. So, why i made reservation for club floor. I hope accir group shall explain to me or compensate my loss. I booked my hotel because of your accor brand but I really disappointed with this service. However, the staffs at lobby and customer service is very good and helpful. But the worst club floor and staffs at club floor. .. self service, no wine and beer for HAPPY HOUR 。。。I saw others people got fried rice, then I ask the staffs, she said have menu to order for each guess, But NEVER let us known. Normally check in shall at club floor, no service provided, i check in at lobby more than 30 min without welcome drink s for my family... what is the priority as a accor member and booked club floor? ?????
As a Accor Platinum member, this is the worst Accor hotel that I have ever stayed. Old hardware, no service, small room with bad air smell, no benefits as a Platinum member. Strongly suggest everyone avoids choosing this hotel.
The Novotel I have ever been to. Despite its very good location close to Xibeihu, the decoration and the equipment are very old fashion. Room and bathroom were pretty small for a 5 star hotel in China. Air conditioning is blowing very strongly even on the lowest speed. Reception service has been pretty poor at the check in and check out.
The building is literally falling down. The rooms are old and grubby. The staff are utterly inefficient. The joker on reception who was checking me in, was interrupted three times by other "guests" with requests. He left me, tended to their obviously more urgent needs. When He tried this a fourth time, I told him to finish with me first. No apology. Overall , all the staff were rude, abject and marginally functional. The breakfast (which I paid for) was probably the worst breakfast I've had in a hotel. Ever. The staff took about ten minutes to clear and lay my table, and even then left remnants of the previous diners' food scattered over my table. My experience in this hotel was so bad I actually considered asking for a refund. I am not a usually negative reviewer. Novotel Wuhan has nothing that warrants a positive comment other than its decent location.
We travelled to Wuhan beginning of June for a weekend break and chose Novotel. As our flight was delayed, we arrived to the hotel around 2am feeling very tired. During check-in, we were told that our booking could not be found and that they didn't have our details. We were asked to show our booking details but as I didn't print it I had to login to my email. At first I was told there was no internet in the lobby, so I used my own mobile data. But the reception was terrible and I had to move around and still couldn't get a good signal. Eventually, the check-in guy told me that I COULD get wifi but I had to stand in the middle of the lobby. After showing him the email 30 minutes later, he told me that since the booking information was not in the system he couldn't do anything. He could only offer us a room and deal with it in the morning. So then why ask me to show him the email in the first place? He also added he couldn't guarantee the rate that I was given until the morning. We gave up arguing with him and got a room as we were really tired by then. As I am a platinum member, I asked about free breakfast and use of lounge. He then told me it's only for 1 person and I would have to pay extra for my partner. I told him I never had to pay extra because we got a room for two but he insisted I would be charged. Then he said it would depend on the booking on my email, which I already told him was for two. Again, I got tired of arguing with him and just told him to give me the keys. He said he would leave a note for colleagues in the morning to check and confirm. The next morning we were told no one from the previous shift had left any note regarding our case. So I had to explain everything again! They told me I will get a reply later that day. Around 3pm, I received a call to say they still couldn't find my reservation and asked for my accorhotels confirmation code (This is the code I wanted to give them earlier but they told me they don't need it!). That was the last call I got from them. When we got back to the hotel at night, the same guy at the check-in counter told us that the case was settled and they found our booking but no one called me. During check-out, they didn't seemed to know what happened and again I explained. To add to that, wifi in the hotel is terrible. I couldn't connect to the wifi during my stay. Lobby is also not well managed with lots of noise and people smoking everywhere. I will not be coming back here again.
was here for one week. French hotel chain, was a bit dated but clean and well managed and good value. english speaking staff, all very helpful. location was good and even better if you get a room overlooking one of the 166 lakes surrounding Wuhan.Easy access everywhere by cheap taxis. many eateries locally.
Travelled to Wuhan for business and only spent one night in the hotel. Arrived late (about 8.00pm) and left early (6.00am) for the airport. Booked executive floor for access to the Executive Lounge which I think was rather poor. Limited snacks available, had to request a cold beer and no wine seemed to be on offer. Had dinner in the restaurant which was OK if a bit slow especially as there was not many people in the restaurant. Food was OK, not great but not bad either. There are a nasty incident just outside the window from where we were sat. A local thug was being rather violent to a girl, pulling her up from the floor and choking her. They had come out of the hotel, as had some of his hangers on / bench men. Being a foreigner and not speaking Chinese there was no way I would do anything especially being so outnumbered. However, the hotel security staff just wandered about and turned a blind eye to it all. I was expecting the police to come at any moment but it seems that the hotel security didn't call them. Perhaps this was normal for the hotel? Room was reasonable and comfortable and check in and check out was efficient and quite quick. It's not a hotel or city I would rush back to but I have stayed in worse places. One thing that always puzzles me is why do so many Chinese hotels not have a designated bar area. It seems the restaurant double up as a bar but it's not the same and certainly not a comfortable. Perhaps there isn't the demand and local Chinese aren't interested in having a bar area.
Novotel Wuhan Xinhua places you within a short walk of Zhongshan Park and within a mile (2 km) of Wuhan International Convention & Exhibition Center. This 4-star hotel has 303 guestrooms and offers an indoor pool, free in-room WiFi, and free self parking. It's on a lake and also near Jianghan Lake Area Marsh and WuHan ChengShi GuiHua ZhanShiTing.
Enjoy dining at Fuegos, one of 3 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room. Start your day off with buffet breakfast, available for a fee.
All 303 air-conditioned rooms provide refrigerators, minibars, and coffee makers. Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer free toiletries and bathrobes. Other amenities include free newspapers, free bottled water, and safes.
Novotel Wuhan Xinhua features a nightclub, an indoor pool, and a fitness center. If you drive, take advantage of free parking. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a spa tub, an outdoor tennis court, and free WiFi in public areas.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 410 reviews