Novotel Wuhan Xinhua4.0 out of 5.0
Recent guest reviews
I stayed here for 11 nights. Upon arriving, this hotel didn’t look like the usual Novotel standard. It was very dated, dark and traditionally Chinese themed. When I arrived in my room, I was surprised by the size of it. There was barely enough room to open my suitcase. The furnishings were old and dusty and everything felt really cheap and basic. The bath/shower was tiny, the shower was leaking and the tub wouldn’t drain properly, so I ended up standing in a bath filled with water whilst having a shower... I requested to move rooms which was a difficult process as the staff kept telling me there was nothing else available, however as I became more annoyed, miraculously there was a room available. The room was on a higher floor, pretty much exactly the same except the furnishings were a bit nicer. Trying to plug my HDMI cable into the TV was a massive pain. A load of cable was stashed behind the TV, and the only way to get to any of the sockets was to try and almost pull the TV away from the wall as I used my sense of touch to find the socket. Surely this is something most guests who stay in hotels nowadays need to do, so why not make it easier for the guest? Room service was poor. As a vegan the only options were pasta and fried vegetables with soy sauce. The hotel honoured my request for the vegetables to be broccoli, but it came after 50 minutes, cold and without any soy sauce. I had to wait another 20 minutes for this to come again correctly. Everything was served on old, plastic plates and the food was presented sloppy without much care, with the food leaking off the plate onto the tray. One of the biggest annoyance at this hotel was the noise from the road outside. The windows are not double glazed, and the windows don’t seal properly. It sounds like there is no window at times. The gym was in the adjacent building which was quite a mission to get to. The equipment was ancient and minimal and it was difficult to achieve a proper workout. Overall, this hotel is terrible and needs a lot of work doing to it. I expect much higher standards from a Novotel. I strongly recommend not staying here.
The hotel is located some 300 metres to nearest underground station but there are buses in the vicinity. The hotel's main entrance is on a smaller road though there are shortcuts for walking and the building is bounded by shop houses on the left and right. Pulling luggage from the underground station to the hotel is strenuous as there are many side roads with unyielding vehicles bearing down on you. Other than in-house restaurants, there are no good or western restaurants nearby, except a McDonald's, unless you go beyond 300 metres. The reception staff would try to say that breakfast is for one single person when in fact I booked for 2 persons to stay. Hence Accorhotels must be firm with the operator not to fleece customers but state very clearly and provide what were purchased, 1 or 2 or 3 breakfasts.
The hotel was located near a lake which gave panoramic view. The room required renovation as it was quite old especially the bathroom design. The breakfast option was also not too abundant. The toothpaste should have been more international such as Colgate rather than using local brand whose quality was questionable.
As a restaurant owner in China, and having worked in the hospitality industry for over 30 years, maybe I expected a little more from Novotel. Having stayed in Novotel's in Australia and living in China for almost 15 years I guess I should have expected what I got. The room was very outdated and tired. The carpets were old, stained and grotty. Thankfully the bed was comfortable but that's where it ended. The pillows were so soft that they gave no head support at all. I ended up using three pillows and a pillow off the sofa just to get head support but still not much sleep. Room service fee of 26 RMB for ice was also a bit steep. The first night we were tired as we had been driving for two days from Nanning and decided to take advantage of the newly promoted buffet in the hotel @ 218 RMB buy one get one free. Touted as a restaurant of International cuisines I assumed it would have a great selection, especially at that price but again, disappointment. The beef was typically Chinese. Soft, thin with the chemical treated flavour that is so common in China. The lamb cutlet was tougher than the beef and as for the selection of food, again, Chinese. There were frog legs but that's pretty much where international ended. The free red wine, although promoted as imported was local wine. You can tell the difference because it has a much more vinegar taste than imported red wine.ONe mouthful was enough for me and it had not been recently decentered. No white wine by the glass or champagne and only one kind of beer included in the price, Chinese beer. All in all, not worth the visit to the restaurant. I am glad we decided to skip the breakfast because I can imagine it would also have been more Chinese style than western. Decided to book here because of the inclusion of a pool, but upon visiting the pool area which required almost a packed lunch to reach from my room, again a very disappointing scene. Indoors with a very strong chlorine smell, screaming children, while the tennis courts were OUTSIDE in 32 degree heat. No smoking area, no pool bar service that was apparent and the gym was a part of the pool area. The rule of wearing skull caps for swimming was the last straw so I didn't get to have the long awaited swim I had been looking forward to. For foreign travelers, avoid the Novotel Wuhan. It is typically a Chinese hotel trying to claim international status by the name. Beware of the location of hotels if you have specific places to go these days in Wuhan because the road system is a nightmare, especially if you are driving. Taxi drivers have little regard for road rules and if your planning on turning grey prematurely, take a Wuhan taxi ride. It is expensive to get around because they will take the ring roads which while are longer and expensive, do turn out to be quicker. All in all, I don't think I will be visiting Wuhan again any time soon but if I do I will certainly pick another Hotel. Very disappointed for what I had hoped would have been a nice few days.
The hotel is outstanding in everything ..the service and location as well as the friendly staff .only I have one point the staff not good in English ..the room was good breakfast is very good .I highly recommend to be in the hotel during your stay in wuhan
Excellent staff, I was welcomed and rapidly checked in. I was treated myself during this weekend so I took an executive room to have access to the lounge and I was looking forward to use the spa. My room was spacious with my own kitchen corner with a fridge and washing machine (perfect for a long stay). Room was well furnished. The bed was great and comfortable. Bathroom need an update but is doing the job. The breakfast(buffet) was one of the best I had, I found everything I like and made a brunch of it. I would recommend to go at the beginning as I went 30 mins before the end, just to have time and enjoy it fully. The staff at the executive lounge are great and try their very best to answer and help. Cons: no soundproof windows so it's pretty noisy (I was on the 9th), access to the gym/swimming pool is too far. I had to walk a long time as it is at the other end of the hotel not accessible by lift. At the end I found out that it was closed exceptionally on that weekend. I was disappointed by the happy hour at the lounge, not much food compared to other hotels. Pretty small lounge too. The hotel is comfortable but if you are looking for the lounge experience or a if you are a light sleeper, I would not recommend it. However for the staff,rooms, breakfast for a weekend or else: yes For the noise level I had to put loud but it is the noise coming from outside. Inside, the hotel is quiet.
The hotel is located nearby the best food street in Wuhan, lots of good restuarants to visit (as I love to eat:)), The room is not pricy but a little bit small. Like to stay another time. Near the subway station (5 min walking distance), it is convenient to the train station and the airport.
Hotel facility is a little old, but the location is very well and service is good. I book the hotel car for pickup service, safe and quick. Restaurant just redecorated , and on sale too. Good value for the buffet dinner.
I stayed here with my friend for one night after a long business trip. I was very tired and in need of some TLC. This was perfect! Rooms were warm and comfortable. Staff were welcoming and efficient. Beds were so comfortable! The location is great too. There is a fantastic hotpot restaurant just across the street and another excellent restaurant round the corner! The ambience of the streets round here is very good too! Pay online as with most stuff in China and you will get a better deal! A 5 * hotel for two cost under £50.
Well located - close to good restaurants and shops. Excellent rooms - well appointed, very comfortable beds. Great food. The staff were very friendly and of great assistance. We loved this hotel. We got a great nights sleep after some hectic business the day before.
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Indoor pool
Located in Jiang Han within a short walk of Zhongshan Park, Novotel Wuhan Xinhua is within a mile (2 km) of Wuhan International Convention & Exhibition Center. This 4-star hotel has 303 guestrooms and offers an indoor pool, free in-room WiFi, and a fitness center. It's on a lake and also near Jianghan Lake Area Marsh and Wuhan Museum.
Enjoy dining at Fuegos, one of 3 onsite restaurants. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is available for a fee.
All 303 air-conditioned rooms provide refrigerators, minibars, and coffee makers. Guests can expect LCD TVs with satellite channels, along with free WiFi and wired Internet. Beds are dressed in premium bedding and bathrooms offer free toiletries and bathrobes. Other amenities include free newspapers, free bottled water, and safes.
Novotel Wuhan Xinhua features a nightclub, an indoor pool, and a fitness center. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a spa tub, an outdoor tennis court, and free WiFi in public areas.
Reviews from Trip Advisor
78% of guests recommend this hotelTotal of 427 reviews