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Poly Hotel

4.0 out of 5.0

Recent guest reviews

It is near subway station, there are many restaurants and there's a Starbucks near by. The hotel itself was not appealing at all, food was not good, service was sloppy, room was not clean, and beer was not cold.

My husband and I stayed here Nov. 2014 for an adoption trip. I don't have ridiculously high expectations; in fact, I'm a pretty low-maintenance traveler. My only real requisite is cleanliness, which was lacking, at least in the room we stayed in. The price we paid to stay at the hotel was relatively inexpensive. The free Internet was appreciated, and it was reliable. We didn't mind overlooking the military academy (or whatever it was) as some do because of the noise. We found it interesting and actually enjoyed observing and listening to their activities in the morning and night (which we had to do as our room was very warm and we had to have the window open). It didn't bother us that we had to make a bit of a trek to the Carrefour to get food or water. The size of the room was acceptable. What we found to be troublesome was the state of the room. We can tolerate wear and tear. If a room / hotel is well-worn but clean, that is perfectly ok. This room was dirty. Behind the dresser / tv stand had never been cleaned. The grout in the shower was cracked and crumbled and looked possibly moldy. The carpet smelled awful and was stained, and there were stains on the walls; we hated to contemplate what the offending substances were. That the crown molding was cracked and the wallpaper was ripped was small consequence other than it was evidence that the property was not well-maintained. We would have changed rooms except another family in our travel group indicated that their experience was not any better. Overall, we were relatively disappointed in our stay.

The only thing a little bit bothersome is the long walkway entrance from the main street to the hotel. Its seems always under construction as I stayed the hotel for a few times. My friends drove over to pick me up so it is okay. Everything else is great. Room, bed, shower, bathtub are all huge and comfortable. Wifi works fine. The little sound activated LED alarm clock was cool. The buffet breakfast was awesome and you got a taste of almost every famous Wuhan food.

If you want street food, shopping or nightlife, this is not the place to stay. It doesn't have much of anything around it and the only thing going for it was the reasonable room rate and the convenience of a subway station at its doorstep (which was important to me). It is located at the exchange between the 2 main subway lines, which meant I could travel in any direction I wished (ticket price was only RMB2 in all directions). I didn't try the inhouse facilities. Good: Room had all the things that make a good 4 star hotel: clean, safebox, luxurious bathrobe, ironing board etc. Entrance to subway was just 5 minutes from hotel entrance. All the fittings looked freshly renovated. The staff could speak a smattering of English. Buffet breakfast was OK (RMB78). Free Wifi speed was ok. Carefour is about 500m away, across a main road Bad: The elevator didn't use a keycard access, which made security a bit suspect. The room had a slight sour vinegar smell. My room (15th floor) faced the military training ground and I could hear the roll call every 6am. Hotel is hidden behind other tall buildings, and a bit hard to find. In house quoted massage services were very expensive. Not much street food nearby

My husband and I along with our 6 year old recently stayed at the Poly Hotel while on an adoption trip. We have heard very mixed reviews about this hotel and were hearing more negative than positive so we were a little nervous about our stay. The thing that made us enjoy this hotel and the reason we would return is the staff. The majority of the staff at this hotel we encountered were absolutely amazing! Front desk staff was very friendly at check in which was extremely fast and efficient, bell boy was very sweet and fast. Our room was very nice and large. A few minutes after arriving in our room one of the workers arrived with a vase of flowers for us. There was a crib in our room set up and ready for our little one when we arrived. When we had any issues it was a bit of a challenge to communicate with desk staff since English was very limited but between the translator apps on their phones and the translator apps on ours and lots of laughs we always figured it out and they were always willing to stumble through it good naturally with us. Room service was easy to order and adequate for evening meals, the person delivering was always exceptionally friendly and concerned with making sure we were happy. The conceriege gave us a little map that was folded to the size of a business card that had the hotel and surrounding area on it, it also included the hotel name and address in mandarin which was super helpful. We could find out which way we needed to go with the handy map and if we got lost it was easy to hand it to a cab driver and ask them to take us back. The grocery is an easy 10 minute walk and you can even go through the metro station to avoid crossing busy streets. There is a pizza hut, starbucks, kfc, and several local restaraunts within a 5-10 minute walk without crossing busy streets. Buffet breakfast was great and always had lots of options. The only negatives for us were that the hallways were very dark, there was a lot of smoking in the hotel which I am very sensitive to although our room did not smell like smoke (thank goodness), the pool area was...kind of creepy and felt extremely unwelcoming.

I stayed for 2 nights and I found it OK. Not expensive and room was pretty good. It's just 100 yards from a subwat station and thus I found it convenient. Internet was good. The swimming pool was for kids. Think this is a reasonably good choice for those intend to stay in Wuchang. But then you find an ash tray in your room and it's close to a military training centre (so a bit of noise in the early morning). Otherwise, it's not bad. Space is good.

We usually stay at nearby Best Western Mayflowers but decided to try something different. The family stayed here years ago when it was called White Rose. We did not return because of the smoke throughout the hotel and it seems it was the preferred place military and government officers brought their mistresses. The hotel has improved since then but it is not up to western standards. The location is excellent and although most staff are not english speakers, one can usually be found. The staff really try to be helpful but we did not really try much with the concierge. For what one gets, the price is reasonable and the room clean. Internet is excellent for China based servers but good luck trying to get across the "great firewall of china". Access to european and u.s. sites is very challenging and often requires a great deal of persistence. If anyone in your party has any sensitivity to tobacco smoke, you will not enjoy your stay here. It appears that no smoking signs are for decorative purposes only. The no smoking rooms are "no smoking" at the occupant's option as are the no smoking floors. In the old white rose, the ventilation system for each floor was tied together. In the renovation, it seems they have made some effort to make each independent but it has not worked well. When someone in a non smoking room on a non smoking floor has a cigarette, you can smell it all over the floor in each room. We notified staff several times of smoking in non smoking rooms or non smoking floors. Either they said that they did not smell it or they moved us to a different floor because they did not want to enforce the rules for guests in a group on our floor. The Mayflowers did a better job of enforcing their non smoking rules and making the HVAC independent in each room. Avoid the Korean restaurant. The Chinese one is good. Stick to the chinese dishes in the cafe. Chinese breakfast is good but pricy. If you eat much at the hotel, the front desk will require a deposit. If you use up that deposit, they will ask for another deposit. This is standard but confusing as the English of the front desk folks is not good enough to explain clearly. When you check out, rather than refunding the unused portion of the deposit, they will not submit your previous deposits for payment and ask you to pay again. I insist on their returning the previously signed deposit receipts. What is confusing again is that they want to only charge your CC in Y1,000 increments. So if you owe Y2,300, You will sign two Y1,000 receipts and one Y300.

PROS: Confort Service overall Internet speed fast check-in and check-out CONS: Poor english, most of the staff SHORT REVIEW There´s not much to write about this hotel, I stayed only one night during a business trip to China, and I can´t complaint. DO I WILL RETURN? Probably yes

Good Location! I visit the Chinese Academy of Science on a regular basis, and this is where I usually decide to stay. It is about a 1.5 km walk to the academy. Other hotels may be closer, but I like to be comfortable and this hotel aims to be comfortable. First of all, the hotel is about 100 m from Hongshan square subway. So getting around to the other side of the river, or the shopping hub of Gunggu is now a lot easier. On the otherside of Hongshan square is a carrefor, a big supermarket department store. Up the road (Zhongnan), Zhongnan plaza is a another supermarket and zhongnan plaza which is a large chinese style shopping mall. There are also some pizza huts (2!), KFC and mcdonalds for those not brave enough to walk a local restaurant. Hongshan square will soon have a subway connection to the fast train terminus so I could imagine this hotel, like others near hongshan square will become more popular. The area around the hotel is basically the centre of government for Hubei province. Lots of communist type buildings, with gates, guards, large driveways and so on. The traffic just outside the hotel is awful, but the good news is that it does not go that fast so you can usually get across the street without too much stress. This hotel has a number of room categories, there is the budget, standard .. I go for the deluxe room, since this has a reasonably sized desk. The deluxe rooms have a good shower, with a glass wall separating bath area from bedroom. On my last visit, I decided to go for a 45 m2 room. No kitchenette, but the bathroom was seperate. The interesting feature was the flat screen TV at the end of the bath, and the bath is big. A deluxe room sets me about about $100 per night (booked with agoda), the 45m2 room was about $160. The bed, like all chinese beds is very hard. What I do is to fold up the quilt in half, and sleep on top of that. It takes a few days, but generally the cleaning staff then make up the bed like that automatically. AC is the room is good, one can make it as hot or as cold as one likes. TV. Those who have stayed in truly chinese hotels will understand the potential for sensory deprivation here. There are some English language TV stations at the poly hotel, including HBO. I am usually there at least a week, so being able to watch a movie or Mad Men makes life a little bit easier. One thing to emphasize, thise is a CHINESE hotel mainly catering to chinese visitors. The staff try to speak English, but not always successfully. But there will generally be one person in the lobby, usually the duty manager who has reasonable English. But they will not get much practice. If I have something to discuss, I will take a notebook with me to write out any words that are difficult. One of the duty managers remembers me from previous visits. One day, I was followed back to the hotel by a prostitute, who was even going to get in the elevator with me, and I needed the duty manager to shoo her away. Since then, she has remembered me. Breakfast is OK, but as in most places in asia, one does not get cold fresh milk. One get get bacon, some pastries, has browns, and fruit, so it will do. The dinner buffet is one the expensive side (for a chinese meal), and includes soft drinks and costs about $40 AUD which is slightly less than I would pay for an Australian buffet. To put this in China perspective, I have taken 5 students out to dinner elsewhere, and the bill has cost less than the hotel buffet. I have alway requested and gotten a non-smoking floor. So no problems with that. I have usually had Chinese hosts to help me at check-in. The general ambience in the lobby is a bright airy clean feeling. At dinner time, there is usually someone playing live music on the piano which usually cheers me up. There is a small bar fridge, which is usually packed on arrival. I usually unpack the fridge into the storage area so I can put my own refeshements in the fridge. Staff try to be helpful, but communication can be a problem. It took me a few days to get them to get the mouse fixed in the in-room computer (Old battery). A bit of patience is sometimes needed here. However, one day it way raining, the concierge, made sure I was given a hotel umbrella. I could not fault their willingness to try and be helpful, if I stop in the lobby, generally someone will come up to me within 10 seconds (provided it is not busy) to ask if they can help me. I expect that I will stay in the Poly hotel next time I go to wuhan.

We chose to stay at the White Rose Hotel when we took our nine year old daughter back to visit her birth country, because this was the hotel we stayed at for the adoption. At that time, the White Rose definitely catered to this niche traveler. Not anymore! There are no play areas for the children. There is no dedicated floor for families. We had to ask twice for nonsmoking. English is barely spoken, but the bigger barrier was the inexperience of the staff. One got the impression that the entire hotel was staffed by summer interns. For example, we went to the Chinese restaurant upstairs. The hostess did not know how to handle us because we were foreigners, so the chef had to come out and say just give them a menu. There were only 3 soft drinks available and even when we pointed to them at the menu, it took a couple of people to figure out our order. We ordered a cab and when it showed up the doorman shooed him away. We ordered a bottle of beer in the restaurant and it arrived with a broken top. I sent it back and a young girl came to our table apologizing profusely that it was her that was responsible. She was obviously inexperienced and untrained. Biggest hassle was the credit card was used as a deposit against all room charges, and we could only authorize small increments at a time. After nearly every meal we were forced to go down to the front desk to re-authorize the amount of the deposit to cover the meal. The hotel now requires its guests to wear bathing caps (even for my bald husband), but they don't sell them in the hotel store. When walking toward the pool, we passed some sort of tea room where women and men were drinking together and were shooed away. We had the impression that it was some geisha-esque area where women entertained businessmen. All in all, the White Rose is in a dumpy area and there is not much to see. The only reason to go there for us is because they were accommodating to adopting families. Now it is strictly a local business hotel. Next time we will look for something around the Provincial Museum, a much nicer area of town.

788 Minzhu Road Wuhan Hubei

Hotel highlights

  • Free WiFi in rooms and public areas
  • Fitness center
  • Business center
  • Laundry facilities

Poly Hotel is located within a few miles (5 km) of Yellow Crane Tower and Wuhan University. This 322-room, 4-star hotel has private in-room spa tubs along with free in-room WiFi and a fitness center. In central Wuchang, the hotel is also close to Wuhan University of Technology and Hubei Provincial Museum.


Dining

For your convenience, breakfast is available for a fee. Order from 24-hour room service to satisfy your hunger without leaving your room.


Rooms

All 322 soundproofed rooms feature private spa tubs, refrigerators, and minibars. 37-inch LCD TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer rainfall showers, hair dryers, and free toiletries, and Select Comfort beds with premium bedding ensure a restful night. Free newspapers, free bottled water, and laptop-compatible safes are also standard.


Property features

Guests staying at Poly Hotel enjoy a fitness center, an outdoor tennis court, and free WiFi in public areas. Airport transportation is made easy with an airport shuttle (available 24 hours) for CNY 400 per vehicle one way. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry and luggage storage. Other amenities at this family-friendly hotel include 13 meeting rooms, a conference center, and a business center.

Reviews from Trip Advisor

Trip Advisor aggregated rating

89.0% of guests recommend this hotel

Total of 299 reviews