We went in Dec/Jan 2020/2021. Honestly I thought given is Novotel brand it would be much better as other Novotel locations but it wasn't. There were a lot of renovations, gym was closed, spa closed, sauna not working, you still had to paid for parking at the hotel (never in another hotel we had to paid for parking). The pool was so cold! Is not heated and its not really on the beach, you still need to walk cross the street to get there. The rooms were ok but there is not microwave but at least theres a fridge. Also theres no kids club or area for small children, some hotels normally have this area and here it was empty. Overall is ok but not what we paid for, definitely wont be staying here again.
Was under renovation. Couldn't use the pool. Poor customer service. No tea and coffee in the room.
Located in Wollongong CBD, Novotel Wollongong Northbeach is adjacent to Stuart Park and within a 5-minute walk of North Wollongong Beach. This 209-room, 4.5-star hotel welcomes guests with conveniences like an outdoor pool, a rooftop terrace, and a conference center.
Enjoy a bite to eat at Palisade Kitchen & Bar, the hotel's onsite restaurant. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee on weekdays from 6:30 AM to 10:00 AM and on weekends from 6:30 AM to 10:00 AM.
Plasma TVs come with satellite channels and pay movies, and guests can stay connected with WiFi and wired Internet. Pillowtop beds sport premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Refrigerators, coffee makers, and safes are other standard amenities.
Guests staying at Novotel Wollongong Northbeach enjoy an outdoor pool, a rooftop terrace, and WiFi in public areas. Self parking is available for AUD 20 per night. The front desk is staffed 24/7 to help with tours or tickets, dry cleaning/laundry, and securing valuables. Other amenities at this beach hotel include a conference center, a business center, and coffee/tea in a common area.
We went in Dec/Jan 2020/2021. Honestly I thought given is Novotel brand it would be much better as other Novotel locations but it wasn't. There were a lot of renovations, gym was closed, spa closed, sauna not working, you still had to paid for parking at the hotel (never in another hotel we had to paid for parking). The pool was so cold! Is not heated and its not really on the beach, you still need to walk cross the street to get there. The rooms were ok but there is not microwave but at least theres a fridge. Also theres no kids club or area for small children, some hotels normally have this area and here it was empty. Overall is ok but not what we paid for, definitely wont be staying here again.
Was under renovation. Couldn't use the pool. Poor customer service. No tea and coffee in the room.
Hi Matt, Thank you for your feedback. I am sorry to hear that you did not have the best of stays with us. In regards to our renovations and facility closures, this is stated when booking through third party websites, along with our website. I am terribly sorry to hear that this caused an inconvenience to your stay. It is disappointing to hear that you received poor customer service. At Novotel, we strive to provide a superior service experience for every customer; rest assured that we are taking the appropriate measures to address the problem and prevent future occurrence. It is my hope that we can welcome you back to Novotel Wollongong to experience our new and exciting changes.
Thank you
Hi Anonymous, Thank you for your feedback. Apologies that your stay did not meet your expectations. Due to COVID-19 and the restrictions put in place for travelling in 2020, this was the most appropriate time to undergo some facility upgrade. For your stay we had launched our newly renovated restaurant/bar, pool, pool bar and convenient store. Unfortunately we had some maintenance issues in our sauna that needed address. Please note information regarding our renovations is stated when booking through Expedia. In regards to our spa, this facility is no longer available at our property. Our pool is solar heated, meaning that the temperature does vary. Microwaves are available within our hotel upon request, as our rooms are hotel style, not apartment, they do not come readily equipped with this feature. Pre-covid, we did have a kids room available for our guests to enjoy, unfortunately for the time being this has been removed. Sorry for the inconvenience. It is my hope that we can welcome you back to Novotel Wollongong in the near future. Kind Regards, Vanessa Borg Guest Relations Executive