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Mercure Hotel Windhoek

4.0 star property

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Photo gallery for Mercure Hotel Windhoek

Miscellaneous
BBQ/picnic area
Interior
Restaurant
Front of property

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free WiFi
  • Restaurant
  • Air conditioning

Explore the area

View in a map
Corner Of Auas Aviation Road, Windhoek, 9000
  • Place, Independence Stadium
    ‪18 min walk‬
  • Place, Windhoek Go Karting
    ‪2 min drive‬
  • Place, NamibRand Nature Reserve
    ‪4 min drive‬
  • Airport, Windhoek (WDH-Hosea Kutako)
    ‪34 min drive‬

Room options

View all photos for Superior Room, 2 Twin Beds

In-room safe, individually furnished, desk, laptop workspace

Superior Room, 2 Twin Beds

10.0 out of 10
Exceptional
(1 review)
  • 366 sq ft
  • Sleeps 2
  • 2 Twin Beds
  • Free WiFi

View all photos for Privilege, Room, 1 Double Bed

Privilege, Room, 1 Double Bed | In-room safe, individually furnished, desk, laptop workspace

Privilege, Room, 1 Double Bed

8.8 out of 10
Excellent
(3 reviews)
  • 474 sq ft
  • Sleeps 3
  • 1 Double Bed
  • Free WiFi

View all photos for Superior Room, 1 King Bed

Superior Room, 1 King Bed | In-room safe, individually furnished, desk, laptop workspace

Superior Room, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 474 sq ft
  • Sleeps 3
  • 1 King Bed
  • Free WiFi

View all photos for Classic Room, 2 Twin Beds

In-room safe, individually furnished, desk, laptop workspace

Classic Room, 2 Twin Beds

  • 291 sq ft
  • Sleeps 3
  • 2 Twin Beds
  • Free WiFi

About the neighborhood

Windhoek

Maerua Mall is within 2 miles (3 km) of Mercure Hotel Windhoek while other popular attractions such as The Grove Mall of Namibia are within 3 miles (5 km). This 199-room, 4-star hotel welcomes guests with conveniences like a full-service spa, an outdoor pool, and free in-room WiFi.

What's nearby

  • Independence Stadium - 18 min walk - 1.0 mile
  • Windhoek Go Karting - 2 min drive - 1.4 miles
  • The Grove Mall of Namibia - 3 min drive - 2.1 miles
  • NamibRand Nature Reserve - 4 min drive - 2.3 miles
  • Katutura Township - 4 min drive - 2.3 miles

Getting around

  • Windhoek Station - 11 min drive
  • Windhoek (ERS-Eros) - 1 min drive

Restaurants

  • ‪Krisjan's Bistro - ‬4 min drive
  • ‪Jonnos Bistro - ‬3 min drive
  • ‪Col'Cacchio pizzeria - ‬4 min drive
  • ‪KFC - ‬4 min drive
  • ‪Nando's - ‬4 min drive

About this property

Mercure Hotel Windhoek

At Mercure Hotel Windhoek, guests enjoy a full-service spa, an outdoor pool, and a children's pool. There's free parking, and an airport shuttle (available 24 hours) for NAD 380 per vehicle one-way. The front desk is staffed 24/7 to help with dry cleaning or laundry, and answer any questions about the accommodations. Other amenities at this spa hotel include a gym, a sauna, and free WiFi in public areas.
Guests can expect free WiFi and 32-inch flat-screen TVs with digital channels. Bathrooms have hair dryers and free toiletries. Coffee makers, safes, and desks are also available. Private bathrooms are not ensuite.
An outdoor pool and a children's pool are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Oukolele Spa has 3 treatment rooms including rooms for couples. Services include deep-tissue massages, facials, body scrubs, and body treatments. The spa is equipped with a sauna. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Free secured, uncovered self parking on site
  • Free RV/bus/truck parking on site
  • Wheelchair-accessible van parking available

Food and drink

  • Daily buffet breakfast available 6:30 AM to 10:30 AM for a fee: NAD 220 for adults and NAD 110 for children
  • 2 coffee shops/cafes
  • 3 restaurants
  • A bar/lounge

Restaurants on site

  • De Luca's Pizzeria
  • Drift Coffee
  • Mirage
  • Nomad
  • Skeleton Coast

Things to do

  • Children's pool
  • Full-service spa
  • Gym
  • Outdoor pool
  • Playground
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • Outdoor pool
  • Playground
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • ATM

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop

Business services

  • 15 meeting rooms
  • 2,099 square feet of conference space
  • Business center

Outdoors

  • Garden
  • Outdoor entertainment area
  • Picnic area
  • Pool loungers
  • Terrace

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Sauna
  • Spa open daily
  • Thalassotherapy

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator (35 inch wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business center
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (35 inches high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 3 floors
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Non-plastic coffee stirrers available
  • Non-plastic drinking straws available
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Some LED lighting used

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free rollaway/extra bed

Bathroom

  • Bathtub or shower
  • Detached private bathroom
  • Free toiletries
  • Hair dryer
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with digital channels

Food and drink

  • Coffee/tea maker
  • Electric kettle
  • Meal delivery service

More

  • Access via exterior corridors
  • Air conditioning
  • Bulk dispensers for toiletries
  • Cleaning products are eco-friendly
  • Desk
  • Desk chair
  • Eco-friendly toiletries
  • Electrical adapters
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • LED lighting
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: anytime
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Service animals exempt from fees

Children and extra beds

  • Free rollaway/extra beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for buffet breakfast: approximately NAD 220 for adults and NAD 110 for children
  • Airport shuttle fee: NAD 380 per vehicle (one-way)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)
  • Check-in: 2:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (available 24 hours), which is offered for a fee. Driving? This property offers free self parking, along with free RV, bus, and truck parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a fire extinguisher.
  • Cashless payment methods are available for all transactions.
  • This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels).

Additional information about polices, regulations, and more:

  • Pool access available from 7:00 AM to 7:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • No cribs or infant beds are available.

Property is also known as

Mercure Hotel Windhoek Hotel
Hotel Safari Managed By Accor
Mercure Hotel Windhoek Windhoek
Mercure Hotel Windhoek Hotel Windhoek

Frequently asked questions

Is free cancellation available at Mercure Hotel Windhoek?

Mercure Hotel Windhoek provides free cancellation on select room rates. For more details, review the cancellation policy on our site.

What can I see close to Mercure Hotel Windhoek?

This hotel is located in Windhoek within a short 17-minute walk of Independence Stadium. You'll also find The Grove Mall of Namibia and Maerua Mall within a short drive.

Is there parking available at Mercure Hotel Windhoek?

Yes, secured self parking is offered for free at the hotel. Free RV/bus/truck parking and wheelchair-accessible van parking are also available for guests.

Is a spa located at Mercure Hotel Windhoek?

Oukolele Spa is the hotel's spa and services include deep-tissue massages, aromatherapy, and couples treatments.

Does Mercure Hotel Windhoek feature a casino?

No, Mercure Hotel Windhoek doesn't have a casino.

Is there an indoor pool at Mercure Hotel Windhoek?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 7:00 AM and 7:00 PM.

What amenities will couples enjoy at Mercure Hotel Windhoek?

There are plenty of amenities for couples at this hotel, including 3 restaurants, an outdoor pool, and a bar/lounge.

Are there hot tubs at Mercure Hotel Windhoek?

No, but guests can enjoy a sauna at this hotel.

Does Mercure Hotel Windhoek have a restaurant that serves breakfast?

Yes, Mercure Hotel Windhoek has 3 restaurants, and serves buffet breakfast each morning for a surcharge.

Does Mercure Hotel Windhoek allow pets to stay free of charge?

No, pets aren't allowed at Mercure Hotel Windhoek though service animals are welcome.

Are there connecting rooms at Mercure Hotel Windhoek?

No, this hotel doesn't feature connecting guestrooms.

What is the closest airport to Mercure Hotel Windhoek?

The closest major airport to Mercure Hotel Windhoek is Windhoek (ERS-Eros), which is within a mile. Another top airport is Windhoek (WDH-Hosea Kutako), which is located 28.7 mi away (39-minute drive).

Are there rooms with balconies at Mercure Hotel Windhoek?

No, you won't find guestrooms with balconies at Mercure Hotel Windhoek.

Mercure Hotel Windhoek Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 26 out of 48 reviews
Rating 8 - Good. 13 out of 48 reviews
Rating 6 - Okay. 5 out of 48 reviews
Rating 4 - Poor. 2 out of 48 reviews
Rating 2 - Terrible. 2 out of 48 reviews

9.2/10

Cleanliness

8.6/10

Staff & service

8.8/10

Amenities

8.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Julie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent accommodations and excellent meals.
Stayed 1 night in Feb 2025
Verified

8/10 Good

Catherine

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
thank you for a safe and pleasant stay. the staff were incredibly kind.
Stayed 8 nights in Dec 2024
Verified

10/10 Excellent

Larry

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I was bumped over to Movenpick, the sister hotel to Mercure on the shared property. Rooms at Movenpick have been redone and are nicely fitted out. The gym is awesome. The pool and pool area also awesome. There’s a coffee and pastry shop— excellent. And a nice restaurant whose primary fault is that there are only two fish dishes: Norwegian salmon and prawns. There’s a pizza place located within Mercure.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Hernan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I spent 2 weeks at the Mercure Hotel on a work trip. The staff were incredibly friendly and the facilities were clean and very comfortable.
Stayed 14 nights in Mar 2024
Verified

10/10 Excellent

Serena

Liked: Cleanliness, staff & service, property conditions & facilities

Mercury hotel great stay 6 days

Excellent staff, beautiful environment, love onsite restaurant,spa, gym. Grounds beautiful. Customer service 110%
Stayed 6 nights in Feb 2025
Verified

10/10 Excellent

Hoshyar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Central in Winhoek

Nice hotel with friendly staff og good service. Located central in Windhoek and close to EROS airport.
Stayed 1 night in Jul 2023
Verified

10/10 Excellent

Janes

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All is fine
Stayed 1 night in Jul 2025
Verified

8/10 Good

Erwan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is good, but the restaurant was terrible, waiting over 40min and it was not even good, the worst meal I had in the country
Stayed 1 night in Jun 2025
Verified

8/10 Good

Zhila

Nice stead
Stayed 1 night in Feb 2024
Verified

6/10 Okay

Jamie

Average accomodation Friendly staff at front desk Restaurant service was very poor
Stayed 2 nights in Sep 2024
Verified

10/10 Excellent

Galicano

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Accessibility is my priority.
Stayed 1 night in Mar 2024
Verified

8/10 Good

Keiko

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great hotel to stay in Windhoek

Mercure offers fabulous buffet for breakfast and lunch. People in the restaurant are very helpful and prompt. Room is spacious and great. Everything is good except for check-in experience. We did pre-paid, but they were not certain whether we paid. THe check-in took more than 40 min. Other guests said similar experience
Stayed 1 night in Sep 2024
Verified

10/10 Excellent

Guy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
No complaints at all. Chairs are becoming a little rickety in the dining room and 1035
Stayed 6 nights in Aug 2022
Verified

8/10 Good

Larry

Liked: Cleanliness, staff & service, amenities
The Mercure is excellent value for money. I've stayed at its sister hotel, Movenpick, located on the same sprawling property, back when it was the Safari Hotel. As a guest of the Mercure, you have access to the excellent gym in the Movenpick. The Mercure has an excellent restaurant and is known for its pizza which I highly recommend. There is an outdoor pool as well as a coffee shop and a high-tented outdoor sitting area. Very nice indeed. My room was a bit dated but spotlessly clean and with all the necessary amenities. The air con worked flawlessly and power is dependable (unlike a lot of cities across Southern Africa). Plugs are UK, South Africa, and EU style plus USB. Two drawbacks: first, the absence of hot water in the shower. Maybe it would eventually come, but I wasn't willing to waste the hundreds of litres of water in the wait. So a quick lukewarm shower was what I had. Alternatively, you could have a hot shower at the gym at Movenpick. Second, room service was painfully slow. The food was good and hot when it arrived, but waiting nearly an hour was a disappointment. Nevertheless, I'd happily stay here again.
Stayed 2 nights in Oct 2025
Verified

6/10 Okay

Tom

Liked: Cleanliness, staff & service
Et lidt slidt hotel. Men generelt ok til prisen
Stayed 2 nights in Jan 2026
Verified

8/10 Good

Andre

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel em boas condições, com alguns quartos reformados, outros mais antigos, mas no geral muito bons. Café da manhã internacional, muito completo e saboroso. Quartos espaçosos, limpos e roupa de cama de alta qualidade. Empregados educados. Único ponto negativo foi na indicação de taxi pelos funcionários do hotel. Indicam taxis privados muito mais caros, abusivos em relação aos preços médios de mercado e por aplicativo.
Stayed 5 nights in Mar 2025
Verified

6/10 Okay

Andreas

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Das Safari Hotel ist zur Zeit geschlossen. Alle auf Safari Hotel gebuchten Gäste werden im Safari Court Hotel aufgenommen und erhalten damit ein Upgrade. Das hat mich sehr gefreut. Die Küche hat mich aber sehr enttäuscht. Die Fleischqualität war unter allem Niveau.
Stayed 2 nights in Sep 2022
Verified

10/10 Excellent

Marcos

Stayed 1 night in Mar 2026
Verified

2/10 Terrible

Heiko

Stayed 3 nights in Feb 2026
Verified

6/10 Okay

David

Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Jan Erik

Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

NGUEKENG PRINCE

Stayed 28 nights in Dec 2025
Verified

10/10 Excellent

Marcos

Stayed 3 nights in Dec 2025
Verified

10/10 Excellent

Marcos

Stayed 3 nights in Nov 2025
Verified

4/10 Poor

Magnus

Disliked: Staff & service, property conditions & facilities
Stayed 1 night in Jun 2025