Very smelly and dirty
Good place
It was dirty, depressing, furniture broken in the room. Police arresting people , a man screaming obscenities, mold in the shower. Have you not heard of clorox? Over all sad, and run down. Cigarette butts all over the place. I will now take Ramada off my list of hotels to sty at in the future.
It was not what we expected. The refrigerator was leaking water. The shower had rust/brown stains. The toilet was an industrial toilet one you see in public bathrooms. It was noisy, the door stuck. The guest slammed doors all night and across the hall in room 132, there was some kind of animal noise which I recorded that blared all hours of night so sleeping was a difficult chore. I have never had these kinds of complaints booking hotels through Orbitz. The quality was always good but this year not so much. I also had to put down a $50 deposit which I have never had to do booking through Orbitz in the past. I may have to stop using Orbitz. It has not been a great experience this year.
Horrible experience! The toilet did not work, the sink was stopped up and the AC did not work. This is my second terrible experience with an Orbitz reservation after many, many years of positive experiences. I'm thinking it may be time to stop using Orbitz.
This was a safe, quiet, clean, pleasant place to stay. I don't need expensive little luxuries, so it was just right for me.
Check in was easy, room was nice and staff friendly. Loved the adjustable shower head. Breakfast was ok....a bagged breakfast. Did not like the hotel charging my card after i had paid in full online. Now i have to wait for reimbursement to cancel out expences on card. Other hotels just use a hold
Easy access. Staff were friendly and helpful. Hotel had a musty smell. Room cleanliness needed more detail.
Check in took over 15 minutes and there was only 1 person in front of me. Left keys at front desk at checkout as things were slow again. First sent to room that hadn't been cleaned during check in so had to go back to front desk to get room that had been cleaned
Great location. Great price given the location. Enjoyed my stay. Breakfast was good
We stayed just one night so everything was ok. Room smelled like a fresh paint ( annoying). Breakfast was very good and the location was great.
Did not like the fact that the entire hotel smelled like marijuana as soon as you step foot into the lobby. Could not stand to be in my hotel room even to sleep due to the man next door smoking in his room which made our hotel room smell heavily of smoke and our belongings. Staff were abrupt and rude.
Very noisy neighbors. Called desk with no answer. Right down the hall from desk, can't believe they could hear how loud the room was. Could hear clearly in the hall when packing up leaving at 4:30 am because we didn't want our dog, who kept barking loudly, to bother any one else.
great room, nice and comfortable stay, staff was great
Located 1.8 mi (2.8 km) from Christiana Mall, Ramada by Wyndham Newark/Wilmington is within a 10-minute drive of other popular attractions like Delaware Park Racetrack and Slots. This 98-room, 3-star hotel has free breakfast along with conveniences like a 24-hour gym and free in-room WiFi.
Free on-the-go breakfast is served each morning from 6:30 AM to 9:30 AM. Enjoy a bite to eat at the hotel's restaurant, or relax with a drink at the bar/lounge. Savor a meal from the comfort of your room with room service.
32-inch TVs come with cable channels, and guests can stay connected with free WiFi. Pillowtop beds sport Egyptian cotton sheets and bathrooms offer hair dryers and free toiletries. Other amenities include refrigerators, microwaves, and coffee makers.
Guests of Ramada by Wyndham Newark/Wilmington enjoy a 24-hour gym, free WiFi in public areas, and a conference center. You can put free parking to good use if you drive. The front desk has multilingual staff on hand 24/7 to help with luggage storage, tours or tickets, and securing valuables. Other amenities at this family-friendly hotel include a 24-hour business center, a seasonal outdoor pool, and coffee/tea in a common area.
Very smelly and dirty
Good place
Hello Carlos, We appreciate the time you took to leave us a perfect rating! Positive survey responses help our continuing efforts to provide exceptional service. We hope that you will come back and see us again.
It was dirty, depressing, furniture broken in the room. Police arresting people , a man screaming obscenities, mold in the shower. Have you not heard of clorox? Over all sad, and run down. Cigarette butts all over the place. I will now take Ramada off my list of hotels to sty at in the future.
Dear SUSAN, Thank you for leaving us a review. I'm sorry that your stay has not exceeded you expectations because of the overall condition of the room. Your comment has been shared with the management and housekeeping, and rest assured we are using your feedback as an opportunity to improve on our services. We hope for a chance to serve you again. Sincerely,
It was not what we expected. The refrigerator was leaking water. The shower had rust/brown stains. The toilet was an industrial toilet one you see in public bathrooms. It was noisy, the door stuck. The guest slammed doors all night and across the hall in room 132, there was some kind of animal noise which I recorded that blared all hours of night so sleeping was a difficult chore. I have never had these kinds of complaints booking hotels through Orbitz. The quality was always good but this year not so much. I also had to put down a $50 deposit which I have never had to do booking through Orbitz in the past. I may have to stop using Orbitz. It has not been a great experience this year.
Dear Valued Guest, Thank you for leaving us a review. Please accept our sincerest apologies for failing to meet your expectations. I understand that the issues you have reported have prevented you from having a comfortable stay. This is a total opposite of what we want our guests to experience. This has been discussed with team and we will make do our best for situations as such to be prevented moving forward. We hope to have another chance to serve you better. Sincerely,
Horrible experience! The toilet did not work, the sink was stopped up and the AC did not work. This is my second terrible experience with an Orbitz reservation after many, many years of positive experiences. I'm thinking it may be time to stop using Orbitz.
Thank you for taking the time to provide us with feedback. We will address all issues.
Thank you so much for taking the time to give us your feedback. We really appreciate it!!
Dear Valued Guest, Thank you for leaving us a review. We hope you had a great time staying with us, as much as we had a great time serving you! We hope to see you again. Sincerely,
This was a safe, quiet, clean, pleasant place to stay. I don't need expensive little luxuries, so it was just right for me.
Dear Valued Guest, Thank you for the time you took to leave us a review! It makes us so happy knowing that you were satisfied with the stay and service we have provided. We look forward to seeing you again! Sincerely,
Check in was easy, room was nice and staff friendly. Loved the adjustable shower head. Breakfast was ok....a bagged breakfast. Did not like the hotel charging my card after i had paid in full online. Now i have to wait for reimbursement to cancel out expences on card. Other hotels just use a hold
Hi Doug, Thank you for sharing your feedback during your stay. We're glad that you have enjoyed your stay overall besides the charge that you got on your card, we understand your frustration and have raised this incident to our management to further investigate this. As for the breakfast concern due to COVID-19, there have been certain limitations placed on our business, and our team has had to adapt to many changes. We hope that you will give us another opportunity.
Hello Buffy, We're thankful that you reached out to share your experience as your valuable feedback helps us to improve our processes and better serve our clients. Please accept our sincerest apologies that we didn’t live up to your expectations on this occasion.