Very spacious and the area around the hotel was very modern and clean.
Peaceful, felt like the buffet was pretty much the same most of the nights, The staff were helpful. We got a small upgrade on the room because of leaking ac unit,however I really don’t like the fact of they using two twin size bed to make one bed, I quickly requested a king and felt and slept so much better. The cleanliness of the room upon entry of check in was real nice, the room attendant daily services could’ve been a lot better, they somehow seems to rush through. Wasn’t impressed!
Our stay at the Acoya was AWFUL; they really do not understand the concept of an all inclusive, or proper customer service. They are unprofessional and unprepared. We arrived under two hours early for check-in. The hotel seemed about one third booked, yet the front desk staff refused to allow us to go to the room, and not even allowed us a drink at the bar (not even water) until 4pm. Management is rude and dismissive of feedback. The meals are limited and not good. Even while wearing our "All inclusive bracelets", the wait staff still harasses you to prove that you're not a "free-loader." I would not stay here ever again even it were for free.
We stayed at Acoya 2 years ago and were very happy at that time. This time was different. The 2 bedroom apartment was not very clean, especially the kitchen. Worn out cabinets, stains of furniture especially sofas and dining chairs. There are no drawers of any kind for clothing, only hanging armoires which were lacking in hangers. Had to call for missing items on a daily basis including hangers, hair dryer, toilet paper, towels etc. Kitchen not well equipped at all. We asked for the coffee maker 3 times but it never came. There seems to be a drainage issue on the resort that we experienced, and heard the same from other guests at reception. Maintenance was not available that night so we had one of the bathrooms non-operational until the next day. We did not do the all inclusive option. Overall, could have been way happier with Acoya, and sadly do not think we would return there. Curacao is a fabulous island with many other options.
ACOYA Curacao Resort, Villas & Spa places you next to Leeward Antilles and within a 10-minute walk of Historic Area of Willemstad, Inner City and Harbour, Curaçao. This 188-room, 4-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking.
Enjoy dining at La Lagoon Trattoria, one of 2 onsite restaurants. Entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe. Buffet breakfast is offered for a fee each morning from 7 AM to 10 AM.
Guests can expect to find free WiFi and flat-screen TVs with cable channels. Bathrooms have hair dryers and free toiletries. Refrigerators, coffee makers, and safes are other standard amenities.
ACOYA Curacao Resort, Villas & Spa features an outdoor pool, a children's pool, and a gym. There's free parking, and an airport shuttle (available 24 hours) for USD 80 per person roundtrip. The 24-hour front desk has multilingual staff ready to assist with luggage storage and tours/tickets. Other amenities at this family-friendly hotel include free WiFi in public areas, a spa tub, and wedding services.
Very spacious and the area around the hotel was very modern and clean.
Thank you for your positive review, we at Acoya hope to see you back soon.
Dear guest, Thanks for your feedback. We appreciate it and look forward to welcoming you back soon. Regards, Jose Abreu General Manager
Dear guest, Thanks for this review and we hope we can offer you even a better stay in the near future. Regards, Jose Abreu General Manager
Peaceful, felt like the buffet was pretty much the same most of the nights, The staff were helpful. We got a small upgrade on the room because of leaking ac unit,however I really don’t like the fact of they using two twin size bed to make one bed, I quickly requested a king and felt and slept so much better. The cleanliness of the room upon entry of check in was real nice, the room attendant daily services could’ve been a lot better, they somehow seems to rush through. Wasn’t impressed!
Dear K, Thanks for your having stayed with us and your feedback. We are happy to know you could enjoy your stay with us and that our staff was helpful. Rest to say that we take your comments very seriously and are working in improving the daily service in the rooms and the variety of food. We look forward to serving you again so you can experience all our improvements. Regards, Jose Abreu General Manager
Our stay at the Acoya was AWFUL; they really do not understand the concept of an all inclusive, or proper customer service. They are unprofessional and unprepared. We arrived under two hours early for check-in. The hotel seemed about one third booked, yet the front desk staff refused to allow us to go to the room, and not even allowed us a drink at the bar (not even water) until 4pm. Management is rude and dismissive of feedback. The meals are limited and not good. Even while wearing our "All inclusive bracelets", the wait staff still harasses you to prove that you're not a "free-loader." I would not stay here ever again even it were for free.
Dear KD, I am so sorry to read the kind of disappointment you had during your stay with us. We are truly committed to provide exceptional service and facilities to our guests. I know you mentioned you would not stay here not even for free, however I would really appreciate you to reconsider it and give us the chance to regain your confidence in our product and our staff. Please feel free to contact me directly in order to have a closer conversation. Regards, Jose Abreu General Manager
We stayed at Acoya 2 years ago and were very happy at that time. This time was different. The 2 bedroom apartment was not very clean, especially the kitchen. Worn out cabinets, stains of furniture especially sofas and dining chairs. There are no drawers of any kind for clothing, only hanging armoires which were lacking in hangers. Had to call for missing items on a daily basis including hangers, hair dryer, toilet paper, towels etc. Kitchen not well equipped at all. We asked for the coffee maker 3 times but it never came. There seems to be a drainage issue on the resort that we experienced, and heard the same from other guests at reception. Maintenance was not available that night so we had one of the bathrooms non-operational until the next day. We did not do the all inclusive option. Overall, could have been way happier with Acoya, and sadly do not think we would return there. Curacao is a fabulous island with many other options.
Dear Galuts, We would like to thank you for your review and feedback. We appreciate it and would also like to apologize for not meeting your expectations and disappoint you during this visit, which we hope you know it was not our intention. Rest to say that we take your comments very seriously and corrective measures have been taken in order to fix this and avoid them to happen again as it is not the representative of our service. We really hope we can have the chance to serve you again in the future and regain your trust in our product. Regards, Jose Abreu General Manager
Thank you for your review!