4/10 Poor
Srikant, Nottingham
Traveled with family and small children
Aug 28, 2025
Liked: Cleanliness, amenities
Disliked: Staff & service
This was a very costly stay in which we were shocked by the unwelcoming reception on arrival. We arrived at 3.20 pm (most places check in at 3 pm). It was apparently 4 pm here - that’s their policy, but it’s how you treat a customer when you notify them. We rarely come early but the route just worked that way. Polite request to check in was met with a hostile “check in is at 4 pm, you can come back then”. No explanation and no courtesy as four of them just sat there looking at me like an inconvenience. Had to go back to the car and wait until we watched another couple allowed in just before 4 pm. We followed at 4 pm. I’ve stayed in hundreds of hotels, but in the hospitality industry, I’ve never had this. No thank you. The accommodation itself (a 3 bedroom townhouse) was a fair way away from the main hotel, but decent enough although very old and dated. The initial attitude however ruined our stay and we couldn’t wait to leave. Sadly unable to recommend this venue with that reception.
Srikant
Stayed 1 night in Aug 2025