This review could not come any faster. We checked out today and literally went to wash all our clothes worn in the room and luggage used. Our AC in our first room, room 259, was leaking and left the carpet around the wall AC saturated. The room stunk like mold and mildew and we reluctantly spent 1 night in there before needing to change rooms. There was dust all over ALL the furniture and the furniture was sticky in that room. Then we were moved across the hall, to a room that was a little better, but had broken shutters, dirty lamp shades, and lots of hair in the shower that was not ours. Believe all the reviews about the noise, you can hear literally everything. I thought my husband had sneezed in the room but nope, it was the person in the room next door. Need to set an alarm for the morning, don't bother because when the people above you and next door wake up/set alarm, you'll hear it clearly. Granted the move across the hall gave us a better view, it was still dirty, poorly maintained, & extremely noisy due to having someone above us.
What went well, the staff was really nice. They somewhat listened to the complaints regarding the old room but didn't seem shocked at all. The lobby is really nice and welcoming, huge fireplace, fire pits and really nice outside area. They have a shuttle to and from town, bikes to use and a really nice park next to the resort.