I recently stayed at the Penny Hedge in Whitby, drawn by its convenient location. While the staff were polite and amenable, the housekeeping and accommodation could be improved.
The room was clean and functional. Unfortunately, my experience was disrupted by the constant loud footsteps of the guests in the room above, which made it difficult to relax or sleep soundly.
In addition, I had to request additional toilet tissue. This is a basic amenity that should be adequately stocked without guests having to ask. It may seem minor, but it reflects a lack of attention to detail.