Sheraton Athlone Hotel4.0 out of 5.0
Recent guest reviews
Booked a short hotel break in this hotel and from the very beginning right through the entire stay, the facilities were superb and every member of staff were faultless. We arrived 2hrs prior to check in and the gentleman on reception not only provided a room early for us but he also decided to upgrade us to a superior room. Upon inquiring of the where abouts of a phone repair shop the gentleman in reception offered his help while checking us in. He managed to repair my phone whilst preforming his check in duties. We could not thank him enough and although we would like to thank all the staff for making our short break a very special and memorable one, we must thank Mr.Balaji Kannan by name as the customer service he provided was 5 star. All in all the sheraton provided outstanding facilities and a level of comfort and customer care that any hotel would aspire too. Looking forward the next opportunity to avail of a short midweek break in this marvelous hotel. Thanks again to the wonderful at the sheraton hotel .
Stayed here for a weekend .. fantastic hotel great room great food and staff were helpful and very friendly. Ideally located for shopping and easy reach for everything in Athlone, would recommend the Sheraton to anyone who is going to Athlone. Underground free parking aswell parked the car on arrival and did not see it until I left. Hats off to the Hotel and all the staff.
Stayed here a few months ago, food was excellent, great location, most warm welcome ive ever recieved from any hotel ive ever stayed in. Got a room upgrade, massive room, lovely decor and bed very comfortable, shower excellent. Cannot wait to stay again.
I stayed here on business and was pleasantly surprised with a lovely modern decor and a nice comfortable sized room. Great attention to detail and plenty of desk space to work from. Staff were extremely helpful and a very generous breakfast.
This was our third stay in three years. We had two interconnecting rooms for us and the children. We paid extra for the breakfast which worked out at just over 100 euro for the two nights. Its probably one of the few hotels we have stayed in that you could easily get breakfast close by but the children love the breakfast here, lovely hot chocolate and fresh pan cakes. I had two treatments in the spa which were very good and well priced. The spa was quiet when we were there. The pool is one of the best in any hotel with all the water jets. We asked to check out a little late but were told it wasn't possible. We were only looking for an extra 30 mins which in the end we didn't need. I thought considering my husband is a silver member with their Marriott Hotel chain they might have given us 30 mins.
The hotel is in the centre of town and shares an underground car park with the shopping centre. Everything is just a short walk away. The rooms are spacious, comfortable and modern. I had a large king to myself and I can't fault it. There's a bath and separate shower in the bathroom. A nice touch is there are take away coffee cups in the press if you want to use them for the tea in the room. I didn't use it but there's a pool and sauna available and it looks good, clean and we'll run. Athlone is a great town with lots to do and see. I would go back in a heartbeat.
We really enjoyed our weekend stay. A modern ,very busy, but very good hotel. Central position, comfortable room and good food. Staff very helpful, polite and very customer focused. Excellent service in the bar and restaurant. Food very good in both. Would recommend this hotel as a comfortable base. Thought the price was very reasonable.
I visited the Sheraton this morning and am very disappointed with the service.. four of us were passing through athlone and wanted a snack etc. went to bar area I explained to the young lady what we might like tea coffee scone maybe pancake oh she said go to the harvest cafe.. so along we went arrived sorry we not open till 12 noon.. another lady said try the hotel restaurant after I asked specifically for what we might like.. she telephoned the restaurant and told us yes we could get scone etc off we went yet again at this stage we felt it was a game just send this family or a treasure hunt.. arrived at the restaurant Joined the queues and eventually reached top of q and explained my journey to be told.. rudely breakfast is €12:50 each but we were only looking for tea scone am we don’t serve that here full breakfast €12:50. That was it !!! Now where do we turn?? Why couldn’t staff at each restaurant tell us exactly where to get a coffee and scone.. so off with us and as I passed the first young lady I said to her we have been sent around from A to B all we wanted was a scone “oh she says I can do that or croissants great I said can I have three croissants and a scone please finally.. am I have only two and they would take twenty min to bake “I give up””
Staying at the Sheraton Hotel Athlone was comfortable, the rooms and leisure facilities were good. Breakfast was also good with very helpful and friendly staff. However as a vegan, I sat down to dinner and was told that they had nothing for me. Even though I rang them earlier that morning and was assured that they had vegan options. The waiter then disappeared for 20 minutes and eventually another waiter came to the table and announced at the top of her voice: "Are you the vegan.... what do you want!". I asked for bread and hummus, which was a mix of sides available. They eventually came out with a plate of roast veg and told me that the kitchen was closed and that is all I could have. They made an attempt at apolgising and said that it was busy and the chef had had a bad day. They also gave us our wine on the house, but I felt the whole thing was humiliating and awkward. I know vegan options aren't a priority for most, but in terms of customer service, I have never experienced anything like this, particularly at a 4 star hotel.
This hotel is in the heart of Athlone town and very handy for the shopping centre as you can get to the centre from the rear entrance of the hotel. The hotel car Park is shared with the shopping centre. The cafe attached to the hotel is run by the hotel and they do nice fresh bakery.
Reviews from Trip Advisor
88% of guests recommend this hotelTotal of 1972 reviews