Kings Arms Hotel Westerham3.0 out of 5.0
Recent guest reviews
Dreadful service, ordered 2 fish pies one arrived within 20 minutes the other 20 minutes later. The food was awful, this is the second time I have tried the restaurant and it will be the last! Such a shame as it could be lovely.
This was another Green King Pub experience, this was a lunch stop on our way from Bristol to Harvel in Kent, it was easily accessed from the M 25, as with all the Green King pubs we have visited it gave us good service with very helpful Staff and a good well prepared Menu. well worth a visit.
Whatever you do, do not stay at this hotel. Appalling! The room was small, grubby and stuffy. It was boiling hot and we could'nt open the window and with no aircon, we stifled. We were booked for 4 nights and in that time the room was not cleaned once. They did take our dirty towels one morning but left no replacements. If you lay in bed and looked up at the wall behind the headboard you could see a thick layer of dust. The bar was'nt kept stocked up so they kept running out of things and there were frequent long waits while the solitary barmaid went to the cellar for supplies. On one occasion she went 3 times on the spin - I waited for almost 15 minutes. On our first visit to the bar my wife had a pint of diet coke and nearly choked because in her glass was the nozzle and valve from the dispenser head! They shut the bar, without notice, at 10pm one evening just as our party of 9 plus some friends arrived back from our evening out. We had to argue to get it reopened and were hassled to hurry up so that the one person on duty could shut it again and start the paper work for the day. He worked his socks off. He was Hungarian and a nice chap. At times he was running; poor bloody man. He did his best. He served breakfast in the morning on his own, was busy all day and was still there last thing. Breakfast was hit and miss; often menu items were unavailable, one morning there were no fruit juices available, in fact of the 4 grubby juice dispensers, 1 had room temperature milk and the other 3 were filled with water. A small butter pack that had fallen on the floor on Thursday morning was still there Sunday morning. It had melted in the heat. The tables were sticky and the odd assortment of chairs grubby and in poor condition. On the Saturday there was an all day rock concert; if we had known, we would'nt have stayed there. The noise was unbelievable and went on into the early hours of Sunday morning. We drove out and when we got back we could'nt park and so ended up in a public carpark, some distance away and paying £1.50 an hour! When we checked out we waited for over half an hour for the poor Hungarian chap to find an opportunity in serving breakfasts ti see to us. The person in front of us walked out leaving his telephone number and email address. The whole experience was a nightmare! The service was shocking and at times, downright rude. They are seriously understaffed. It would have been better if they had cancelled us instead of charging us for such inept and shoddy service. Rant over.
After being squashed into a room supposed to be for 3 people room 14 we booked we was given room 12 which was no way near big enough as my uncle had to sleep in a corridor on the way to the toilet and the twin beds we ordered was a double bed much to our annoyance ! Breakfast in the conservatory -- I was getting juice so was missed ordering my cooked breakfast .. my uncle had to search for a waitress .. This meant they had all eaten by the time I got mine ,,toast that I had to ask for was burnt ,, The party I was with .. whilst me and my disabled friend sat finishing eating when we was told to hurry up and take it into the next room or the bar as there was a function in there soon ,,my answer was tell who ever told you we will move when we finished breakfast ... Next I knew was the blonde manageress came stomping in throwing cutlery around banging crockery making extra loud noises and staring at me and My friend ,, we got up to leave asking her problem ,she shouted at us saying we made her waitress cry ?? and that she needed the room for a function the restraint was full of people at this time ,,my friend very crippled and humiliated .. the only way she could hear us to tell her I was reporting her bad behaviour was to raise my voice back !! please people This is NOT THE FIRST TIME WE HAVE BEEN SPOKEN TO BADLY BY THESE RUDE PEOPLE WHO RUN THE KINGS ARMS ,,dreadful behaviour to paying guests ..Our shabby badly squashed in room cost us £150 plus 2 other rooms we had booked for our guests . Appalling behaviour from staff .. also at 10 o'clock at night we was told the coffee machine in the bar was finished because it had been washed up ?? I don't drink and as a paying guest wanted a hot drink before bed ... I could go on and on I'm so Embarrassed and humiliated at our treatment from a senior member of staff ... shouting across the packed dinning room that WE? had made her waitress cry ?? I suggest her manor and forcing the young girl to do her dirty work at turning paying guests out in the middle of there breakfast from the conservatory actually her fault !! We will seriously think on ever staying again .. a party of us stay in the Kings arms at least 2 or 3 times a year will rather move on to Moore house and be spoken to with respect and treated as paying guests !! Please listen to this report as its been getting worse and worse in the Kings Arms over the years ,, we believe because they have no competition and can do and treat people as they wish and do!!
Being in such a pretty and affluent area I was gobsmacked at how rundown and shabby looking this hotel is once you walk into the main areas. My bedroom (really wished I'd taken photos as proof) looked like it hadn't been checked for years. Marks on walls, ripped paper and very stained carpets. Just the simple things like wonky lampshades and no bulb in the top light. The bathroom reminded me of a Victorian hospital (minus any cleanliness). The décor reminded my husband of a sanatorium from a horror film. I,m very fussy vegetarian who only likes to eat in clean places - I went hungry until I realised to eat in any of the other lovely resturants in the village. So disappointed as this was bought as a weekend away for our wedding anniversary. I wouldn't recommend to my worst enemy. Complaints to staff went unheeded except the nonchalant attitude of so what. This place has wonderful potential - please do it up!
Avoid this place at all costs! The food is bad, real real bad. And the staff are even worst. Not an ounce of customer service by anyone, other than a young gent who serves behind the bar who is polite, but rushed of his feet serving the restaurant itself to... by the looks of things. Lady walks around with a very miserable look on face, not a smile in sight. Its just a horrible run down unhappy place. A spoilt Saturday afternoon, thats all.
We stayed for a night with a 6 week old and two year old for our first family holiday! Both the staff and other guests were very accommodating of us having two small children. The family room was lovely and huge with a nice king size bed for us and a big sofa bed for the toddler. The bathroom could maybe have done with a lick of paint but was functional and clean. We had both dinner and breakfast in the hotel and both meals were delicious. All in all we had a lovely time and look forward to returning!
Long awaited family get together mainly due to the difficulty of getting two teenage boys up before lunch time!! Only 3/4 hours late but enjoyed a drink and chat with Lewis the chatty barman whilst I eagerly awaited the boys arrival. Managed to get a grunt from them both as to what they wanted to eat, southern fried chicken burger and chips for one and lasagne for the other. After catching up with them both on every day life since I last saw them the food arrived within 20 minutes, WOW they both suddenly came to life with the delicious looking grub that was put in front of them and that was it didn't get a word out of them for the next half an hour. The next movement from them both was ordering the puddings, an apple and blackcurrent crumble and an amazing chocolate and coconut torte, all chat stopped then for another half and hour and that was two very happy teenagers fed for a few hours till pizza takeway that evening!! Just want to thank the great new young chef Luke for ensuring that it shouldn't be too long before an adoring Aunty see's her nephews again :)
The room was probably the biggest hotel room I've ever stayed in, the bed was amazingly comfortable, the staff pleasant and helpful, access and parking all OK. The breakfast was amazing too- the best hash browns we've ever had. If I had to find fault it would be that the fittings are a bit dated- the bathroom could do with being re-fitted for example. But seeing as this is probably a listed building and how cheap it is to stay... its difficult to let this retract from my opinion of the place. We'll definitely stay here again.
My husband and I stayed in the king's Arms for a one night as we were visiting relatives. The staff were,fine but thereafter, it wasn't pleasant. The place needs a complete overhaul. It is grotty and tired. Our 'superior' room with 'ensuite' was neither elegant nor tastefully furnished as the blurb on the website would suggest. The pictures speak for themselves. We were also unhappy that the majority of the facilities were denied us as there was a private function. That would have been fine except no one mentioned it on booking. We would not have stayed there, opting for somewhere else. This meant that the function guests took over the patio, the restaurant and the library area. We would have liked a pot of tea to relax and sit in the library but this we were not allowed. We were expected to use the shabby, noisy public bar. Our room was cold with an inadequate fan heater, the bathroom had no heating at all and smelt of mold and damp. See pictures for dirt, rust and mold. We had 3 shabby towels and a couple of vile coloured toiletries. There were no drinking glasses unless you counted the 2 plastic disposable beakers in the bathroom. The 2 cups had staining in them so we didnt use them.The carpet was dirty and unhoovered, the dated 1970's furniture was unsightly, shabby and dirty below table level. The walls and ceilings had evidence of damp and water ingress. And breakfast, well.....I ordered eggs benediction but it was inedible as the custard yellow sauce was vile and had an acrid, vinegar taste. My husbands full English was in the main cheap and nasty. Needless to say, at £125 it was very poor value. We would not recommend it to anyone.
- Free English breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located within a 5-minute walk of Quebec House, Kings Arms Hotel Westerham is within a mile (2 km) of Westerham Golf Club. This 3-star inn has 18 guestrooms and offers conveniences like free breakfast, free in-room WiFi, and free self parking. Chartwell and Emmets Garden are also near this Westerham inn.
Start your day off right with a free English breakfast offered each morning. Enjoy a bite to eat at the inn's restaurant, or relax with a drink at the bar/lounge. Order from room service to satisfy your hunger without leaving your room.
All 18 rooms feature coffee makers, ironing boards, and desks. Guests can enjoy satellite TV and stay connected with free WiFi. Hair dryers are also standard.
Guests of Kings Arms Hotel Westerham enjoy free WiFi in public areas, a meeting room, and a garden. If you drive, take advantage of free parking. Staff members can answer questions about accommodations, and also provide tour or ticket assistance.
Reviews from Trip Advisor
56% of guests recommend this hotelTotal of 308 reviews