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Sheraton Wenzhou Hotel

5.0 out of 5.0

Recent guest reviews

There is no good hotels for Wester visitors in Wenzhou. There is a few decent options but very far way from downtown. Sheraton is a the most convenient for a staying during business trip. Maybe away from industrial areas if you have to go working or for meetings, but that´s the good point. Staying in Sheraton will give you a good chance for walking down a street and feel the "city life", what is impossible in other hotels of Wenzhou: located in the middle of nowhere and really impossible to do something outside the hotel in a walking distance. Good gym and swimmingpool. The lobby bar is not very well managed. Should improve becasue I saw many people use it. I would come back again to this hotel.

The Sheraton is convenient to many things in Wenzhou city center area. It is also close to two shopping malls, Starbucks and Costa Coffee. The rooms are well maintained and clean and the staff do a really good job of meeting your needs. Make sure you insist on a room that has not been smoked in as some patrons do not care about the rules or other people. The breakfast is really very good and it also has a large room in it for large groups to eat and meet.

The poor rating is due the poor hygiene at this hotel. The waste paper baskets were not lined and the bathroom and the eventually the entire room stunk of excreta. The hotel should know better than that the general local population throw refuse that is intended for the toilet into the basket. this is disgusting. All else is like a typical Sheraton.

The room was very pleasant, and we enjoyed the swimming pool. The live music in the lobby was very good, with very talented (and friendly) musicians. We didn't eat or drink in the hotel, but there seemed to be many options.

I made my first visit to this hotel and reached the receipt at 3 pm, to my surprise I was told that my room was still not ready, I was asked to wait for one hour, this is ridiculous as I paid for my room and expect room to be ready upon my arrival, they could have upgrade me since my room type was not available but they didn’t, in fact they were ready saying I have no option but to wait . I will never stay in this hotel again and do not recommend this hotel to anyone ....

Hotel is located in city centre and surrounded by shopping and F&B options. Very easy to access nightlife. Clean room and accommodating staff. Every staff member I encountered was polite and friendly. Will most definitely be returning.

The in-house main restaurant was terrible, we had breakfast twice and the buffet dinner twice, as it was not convenient to go out for dinner the second evening (even though the 1st evening was terrible), also to see if the problem was a once off - it wasn't. The hot food on the buffet was almost non-existent, I waited for 23 minutes for some roasted vegetables (because they had run out), which in the end were heated up broccoli and cauliflower, this is unacceptable, however we could have as much roast pumpkin that we might want, yet at 8:40pm they advised us there was as much variety of roast vegetable as you would want – too late we had finished eating by then, and knew from the previous night that at 9.00pm we would be advised the buffet was closed. Tonight, they didn’t advise us anything, at 8:46pm they came past our table and placed the bill on it to be signed, with no explanation, just put it down and kept walking. The chefs were sour faced and under pressure and the lines got longer, but in the end most people just walked away, in fact all they were waiting for was for a chef to carve some meat for them and put it onto their plate, but most of the meat was gone and all I saw carved up in the 23 minutes I waited for vegetables was one roast chicken, and fat sausage, definitely no other meat, plenty of empty platters where meat had been earlier, but none at 7:30pm or after. Asking for an extra slices of salmon sashimi produced a shake of the head and no other reaction, the serve was so small it was hardly worth taking back to the table to eat. At checkout the next morning 2 staff (originally 3, but the 3rd one walked away after serving one guest), allowed 7 Chinese people to rudely push in in front of me, they clearly saw what was happening to (me) the stupid foreigner that was standing there trying to do the polite and right thing, but they did / said nothing. Disgusting and unprofessional behaviour on their behalf. Once I did finally arrive at the desk, and pointed out to them that their behaviour in allowing so many people to push in front of me was wrong, all they did is look at each other and one said – “sorry, do you want to check out now?” I explained that I was also checking-out and paying for another person’s room, (my staff), who was on his way down, the lady serving me said “sorry that my staff had has already checked out and had gone”. I insisted that he had not gone and I’d like to please settle the full account for both room, and he would be down directly to hand in his key-cards, she just kept insisting that he had already checked out earlier, which was not true, eventually I had to call him and confirm that he was on his way down and had not checked-out, only then she said - ok I'll check, and, yes here was his paperwork and I could now check-out both rooms - no attempt at an apology was made. The level of incompetence just keeps on rising. I’ll certainly never come to this hotel again, when I explained this to my business associates they said that we should not have stayed there but instead stayed at another locally owned hotel with a very similar name (which I won’t mention), and they apologised on behalf of Sheraton for the bad experience that I had in their city. For those that say it's unfair of me to write such a scathing review, and that i should have communicated with the hotel first before i wrote a review, I left my business card and I was in the lobby for a period of time waiting to be picked up after checking out, management had plenty of time and opportunity to contact me.

Stayed here for one night. Room was clean and well appointed. No complaints. Breakfast was fantastic. Huge selection of both asian and western favorites. Service was above average. Location seemed to be convenient (not familiar enough with the city to say with certainty). Would stay here again.

Spa services were good and I recommend to use. Breakfast was good and egg station brings Western touch to it. Breakfast has good choice and quality seems good. Only minus is the English skills of the staff...but in the other hand I understand as I would say that max 5 % of guests were foreign. I can highly recommend!

Came here to eat buffet lunch. Assortiment was mediocre at best and was not very big. Tuna and salmon were fresh and good. Beef from the grill was a solid 6/10. Sauces for the grill products were very bad. Dont go here

292 Chezhan Avenue Wenzhou Zhejiang

Hotel highlights

  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining
  • Spa

Wenzhou Sports Center is a short stroll from Sheraton Wenzhou Hotel, and other popular attractions like Bailuzhou Park are within a mile (2 km). This 303-room, 5-star hotel has 2 restaurants, a full-service spa, and an indoor pool.


Dining

Enjoy dining at Feast, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

All 303 air-conditioned rooms feature refrigerators, minibars, and coffee makers. LCD TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Free newspapers, free bottled water, and safes are also available.


Property features

Sheraton Wenzhou Hotel features a full-service spa, an indoor pool, and a 24-hour health club. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and 7 meeting rooms.

Reviews from Trip Advisor

Trip Advisor aggregated rating

77.0% of guests recommend this hotel

Total of 190 reviews