Sheraton Wenzhou Hotel5.0 out of 5.0
Recent guest reviews
The hotel is FANTASTIC!! The staffs are very friendly and helpful. The conceige desk help me to sign over my delayed luggage and bring it up to my room. The bed is very comfortable and I basically sleep the moment I lay on it. The room is very clean and very spacious. For those who need a fitness centre, not every hotel in China have Gym, while this one have it and it is pretty cool. I stayed at the club room hence I am able to have breakfast at the club and check out at the club. very delicated services.
Stay: 3D2N As a member of the SPG, I always try to stay with the hotels in the group and always go for Sheraton as a first choice for price vs value ratio is great. With numerous stays experience, I know not to expect too much as Sheratons differ region by region. Despite some bad things I might have to say about this hotel, credits need to go to the team on improvements are in placed based on the comments I've seen, so they do note our comments. Hotel grounds One of the first generation design of 5 stars hotel in China, although nice it seems dated now. Room Spacious as usual, despite my comments about the hotel being dated, the bed, linens and pillows are very clean and feels new enough (I shall not risk peeling the linens out to further verify this point). A good night's sleep is definitely something Sheratons have been consistent of through out. My AC was fine, so they either fixed the thermostat or I was lucky. Standard 5 star hotel facilities, the TV was fuzzy for all channels, as I am here for business, just had time for the news and a little HBO to wind down before bed anyway. What I always liked about Sheraton are the jacket brush, shoe horn and shoe polish, nothing like looking smart in a meeting (important factor for me as I have make up for the lack of substance). Bathroom Again standard stuff with all that you need and more than enough towels to use. One thing (vain again) is the hair dryer exhaled air just like my 2.5 years old godson blowing out candles - lacking, doesn't do what it's supposed to do! My hair fizzes if not blown dry, so again that's important for me! Food I had room service for both nights and they were good enough, I give them some slack as the food has to be transported to my floor so chips (French fries) being soggy under the cling film and pork being a little chewy is just about acceptable. Meals served within the resturants are great though, went to YUE for lunch in between meetings and they were tasty. Breakfast is always a delight in Sheraton, good selection for all tastes, they understand the importance of setting their guests' morning right. Service As a regular traveller in China, I have no expectation for good service, so I found it no surprise that although staff are helpful, they do come across somewhat rude, I put it down to choice of words and tone instead of bad manners. What was cute was the nightcap, I was given a mug of warm milk around 10pm, I supposed it helps one sleep?! Nice touch though. Overall I would not mind staying here again although I had some comments for this Sheraton. All in all it had been a pleasant stay, when I travel on business, I just need things to be simple at a reasonable quality level. Good night's sleep, good enough food so I don't have to waste too much time exploring the city's choice of cuisines. This hotel have managed to fulfill both my requirements. For leisure stays, maybe a good idea to thoroughly go through your hotel options in the area before deciding, not to say don't stay here but when you travel out of your own pocket, you might want to consider value for money more.
The Sheraton Wenzhou is a nice property. I was upgraded to a suite upon check in and the room was nice (and huge!) However, the hotel is showing its age. The room had a lot of wear and smelled like smoke (even though it was a non-smoking room), the entire carpet area in front of the elevators was covered with a huge painting sheet, and the toilet became stopped up. The worst issue was the air conditioning. As others have mentioned, the rooms are SUPER HOT. It was burning up in my room, and even though I set the thermostat on 18 degrees C, the room would not cool down. I called the front desk three times within two hours, and finally, around midnight, the room started to cool down. For those staying in this hotel that wish to be cool, you should keep calling the front desk until they finally switch on the AC system for you. I know that the hotel tries to conserve power (and money) by disabling the AC system, but this is a five star hotel that charges five star nightly rates, and they shouldn't skimp on the AC. The management of this hotel should discuss the AC protocol with the boss/GM of the hotel and they should enable the AC all year round so that all guests can be comfortable. I ordered a Mexican tuna wrap from room service, but was surprised to be served a sandwich rather than a wrap. The french fries were cold, which was disappointing. The taste of the food was good, but the fries should be made fresh for each order. The breakfast buffet was nice with a great selection of Chinese and Western options. However, the seating area is small, which means there is a good chance that a stranger will sit down with you at the table and slurp noodles. The hotel should revamp the dining area so that there is more seating for breakfast. The toaster was not working well (the bread wasn't toasted at all, even with the toaster set on the darkest setting), and there was no salt or pepper on the tables. I recommend this hotel, but the AC issue should be fixed as soon as possible.
I stayed here with my husband for 2 nights and must say that it was a very pleasant experience. The hotel location is pretty good. It's walking distance from all kinds of things. Absolutely perfect both for business and for holiday. Breakfast is marvelous, really good choice. The bed linens were soft and comfortable. From beginning to end excellent service and very good professional staff. We had a late flight and the manager was kind enough to let us enjoy the lounge prior to departing for airport. There is not a single thing I could possibly complain about. Highly recommend!
You generally cant go wrong with Sheratons in China. Same -as usual - this is a very nice hotel. Well maintained. nice facility. Nice gym. Nice SPG lounge on the 21st floor that is well equipped with snacks. My room was upgraded to a suite on the 17th floor. Nice quality room. Quiet., good internet (as expected), nicely appointed.suite. Actually - too much for one traveling guy staying alone. HOWEVER, A/C issues... Seemed the room was not going below 23c despite being on high. I tolerated it and left the AC blowing while I went to diner (Take a taxi to the shopping center MIXC. This shopping center has so many nice restaurants on the 5th and 6th floor. I recommend this shopping center as a whole. It is a 10 minute taxi). Retuned to the room at 9 PM. the room AC was blowing but the room was 23.5. I called the front desk-they would send up someone to help me with the thermostat. 10PM no one came up to the room. Called again 9:45. Some Chinese lady came up - played with the termostats (there are 3 in the room) and left. ALl night the room AC blowed and the room stayed at 23.5c. Outside temperature was maybe 20c - it is April. i cant imagine this hotel in the summer. In the AM I left, they never asked if all was OK on the check out. I hate to dwell on just the AC. Beyond that the hotel was just fine. Comfortable bed, nice shower and shower pressure. Television was clear, but terrible lack of English station. No CNN. Actually - whole selection was BBC, Discovery and HBO. That was all the English selections, The gym had nice facilities and equipment- nobody there but me for an hour. The breakfast was BETTER than normal Sheraton in terms of selection. Good bakery items. However, the service was generally not existent in the restaurant.
Checked in, rooms were warm, thermostats were basically disabled. Could not sleep comfortably. Complained to the hotel manager who assured us the engineer will correct the problem. Bottom line, empty words. Complained to the manager for the 2nd time since the temperature in room was oven like in spite of complaint. We are a party of 3, and all three rooms were ovens. Heading over Shangrila hotel to check out rooms in anticipation Air Conditioning is included + breakfast too.
Wenzhou have some great hotels to choose, Sheraton Wenzhou for me is one of the best in town, rooms are good and big, bed was good to sleep, fantastic service and as I got an upgrade, my stay was even better than normally, the lounge was a great to use, good selection of snack food as well lots of beer to drink and they didn't close it at 19:30 but I was allowed to stay till late. A bit pricy but still ok value for the money
this is a good hotel in the Sheraton brand category. service was good the room was clean but on small side the bed was comfortable the shower had very good pressure. the property need to be updated and refreshed
This was a good hotel, with a grand entrance. The check in and check out was very easy even for a foreigner with no local language understanding. Rooms were clean, but on the small side. We had a very short stay here as we came in late and left very early for the airport in the morning. I liked the area and if I had more time, would have enjoyed staying longer.
Quite good regular Sheraton hotel like they usually are. Pretty modern hardware but needs to train their staff more, as in many other hotels in China. The area is not so fun, not close to bars and restaurants, at least did I not find any.
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Located in Wenzhou City Centre within a short walk of Wenzhou Sports Center, Sheraton Wenzhou Hotel is within a mile (2 km) of other popular sights such as Bailuzhou Park. This 303-room, 5-star hotel has 2 restaurants, a full-service spa, and an indoor pool.
Enjoy dining at Feast, one of 2 onsite restaurants. Savor a meal from the comfort of your room with 24-hour room service, or make new friends over drinks at the bar/lounge. Start each morning with buffet breakfast, available for a fee from 6:30 AM to 10:30 AM.
All 303 air-conditioned rooms feature refrigerators, minibars, and coffee makers. LCD TVs come with cable channels and DVD players, and guests can stay connected with free WiFi. Beds are dressed in premium bedding and bathrooms offer hair dryers and designer toiletries. Free newspapers, free bottled water, and safes are also available.
Sheraton Wenzhou Hotel features a full-service spa, an indoor pool, and a 24-hour health club. If you drive, take advantage of free parking. The front desk is staffed 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and 7 meeting rooms.
Reviews from Trip Advisor
77% of guests recommend this hotelTotal of 152 reviews