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Hotel Waterloo & Backpackers (formerly Downtown Backpackers)

4.0 out of 5.0

Recent guest reviews

A friend and I spent 4 nights in a twin room fri - monday. The facilities are rundown and old but what an awesome cheap place to stay in a fantastic location to Wellington. Opposite the train station and a block or 2 away from lampton quay, the hive, the waterfront etc. The backpackers has a full kitchen available, A restaurant and bar and has Another bar downstairs. The twin room was a set of single bunks, had a shared bathroom / shower between the next room with other people in it. The room had a chair, window, wardrobe, a sink and mirror, and was fairly roomy. Bedding is provided and the water is clean. Very simple but adequate for our needs Very cheap accomodation with open access via key back and forth from the building 24/7. The meals in the restaurant were cheap and tasty, Service is a little slow and they ran out of specific food types (i.e. Rice) but happily compensated with reducing the price. The butter chicken was interesting without rice but still tasted average. The full breakfast was yum. All meals are average $9-$26. The bar on the 1st floor, is friendly and has pool and an outdoor balcony. The bar and restaurant staff, reception and cleaners are very friendly and provide good local knowledge if asked. Noise is well muffled in the room, only heard the neighbors when they were in the bathroom. The rooms are warm and beds are comfortable. Lastly, there is a full kitchen with chillers, microwaves, sinks, dishes etc available for everyones use. Great place to stay when you want to catch up with Wellington and its sites

Excellent location directly opposite the railway station so easier for people coming off the long distance train and buses also quite close to the ferries.great staff there. Wicked restaurant and bar there. only a couple of downsides are the bunks in the dorm room is quite hard to get into and the showers are a bit stuffed up (you either get burnt or you freeze there's no in between

The only good thing about this hostel is the location. For those needing to take the train or bus the next morning worth a thought, all others look for sth. else. The room itself was ok concerning space and equipment, but extremely old fashioned. Bathroom was prob. From the beginning of last century, didn't dare to take a shower there.

Location, location, location, central to city hub. close to railway station, bus stations, cafes and Beehive. Mana Sleeper bus stop right outisde the door. I booked in by internet, easy. Check in was easy although the reception could of made more of an effort to be hospitanle, cost nothing to smile. $31 for a 4 bunk room with a shower and toilet. big common room, onsite cafe, bar and ganes room. Wifi was limited free bytes then have to buy more, slow as wifi. People very respectful. I'd probably get me a private room next time and pay a wee extra for privacy. Otherwise it was an OK place to hangout.

The Waterloo hotel/backpackers needs a lot of work indeed to come up to any acceptable level. I have stayed here for a week and found the staff at the front desk disgracefully unfriendly - even rude at times without any signs of proper training in customer service. Not a single smile from any of them nor friendly greeting and at times utter reluctance to be of help even in basic matters. The walls in the rooms throughout the building have peeling paint galore, and the entire building is in desperate need of some care and overall upgrading. The kitchen facilities for guests are not clean and hygienic and seem to be lacking in any proper systems to deal with the multiple deplorable dirtiness and uncleanliness problems. Possibly the only good feature of this establishment is it's location straight across the road from the railway station and Picton Ferry.

If u need to take a train to north or a ferry to south island this is the best hostel for you! Conveniently located just opposite the NorthernExplorer train station. Clean but small room with hig kitchen fully equipped. However price for the rooms are not that cheap for a backackers hostel.

we stayed 3 nights and room was OK ,clean ,comfortable and quite.the lounge area is very nice and restaurant \ kitchen are fine the only downside is the whole place needs some restorations.The good side is location (across st. from train station) and having friendly staff .As cost was part of our decision to stay here, we made a good choice.

I stayed here for 2 nights and although it was nice to have an ensuite and a big kitchen and dining area (with a cafe to buy food), this hostel needs some work/improvements. Although the oldness of the building is perhaps part of its charm, it could use a renovation. Firstly, just a small detail, the elevator buttons have really small numbers for the floors, so I know myself and a lot of people had to look at it several times and get close to make sure we were pressing the right floor. There are no lockers in the dorms which was super frustrating as I was unable to store valuables and essentially had to bring them into the bed with me to ensure they were secure. There was a dresser just taking up valuable space in the room and would have been much more useful if that space could be lockers. The showers don't have any kind of shelf or holder to place shampoo, etc. which was annoying and $20 for a key deposit is a bit much. Furthermore, a $50 deposit to rent a hairdryer and $5 for 12 mins of wifi is also ridiculous.

Stayed for three nights. The hostel itself is quite dated however for the price I think you get what you pay for. Massive kitchen and cafe where you can eat your food. You can also take your food into the bar area where there is free pool and cheap drinks. That opens at 4. Staff were really friendly and made conversation with me when they came in to clean the rooms which normally doesn't happen in hostels. Over all I was pretty impressed but it is slightly further away from the centre compared to the other hostels (still only 15-20 minute walk).

The only reason I would stay here is the location. The kitchen is OK, probably can get the equipment u might need. Staff are not as friendly as I expected. Rooms are not clean, especially the bathroom. But if u only stay here for the transport. That's fine.

1 Bunny Street Wellington Cbd Wellington

Hotel highlights

  • Walking distance to Old Government Buildings and Beehive
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Nightclub

Old Government Buildings is within a 5-minute walk of Hotel Waterloo & Backpackers (formerly Downtown Backpackers) while other popular sites like Beehive are within a 15-minute stroll. This 108-room, 4-star hostel has a restaurant along with conveniences like free in-room WiFi and a nightclub. Centrally located in Wellington, the hostel is also a short walk from St Paul's Cathedral and Old St Paul's.


You can enjoy a drink at the bar/lounge or visit the onsite restaurant for a bite to eat. For your convenience, breakfast is available for a fee.


Guests can expect to find free WiFi.

Property features

Guests of Hotel Waterloo & Backpackers (formerly Downtown Backpackers) enjoy features like a nightclub, free WiFi in public areas, and an arcade/game room. The front desk is staffed 24/7 to help with tours or tickets, and answer any questions about the accommodations. This hostel also has laundry facilities.

Room options

Double Ensuite

Full 1 | Sleeps 2

Standard Double Room, Private Bathroom

Full 1 | Sleeps 2

Bunk Style Twin Ensuite

Twin 1 | Sleeps 2

Single (Shared Bathroom)

Twin 1 | Sleeps 1

Reviews from Trip Advisor

Trip Advisor aggregated rating

54% of guests recommend this hotel

Total of 417 reviews