We only needed the property for a few hours on Friday night, but unfortunately, we were never able to get inside. Upon arrival, we discovered that the lock was not working, and despite reaching out to the point of contact—who was responsive—the directions provided were confusing and ultimately unhelpful. The tone of communication also came across as a bit rude, which added to an already frustrating situation. In the end, we had to scramble to find alternate accommodations for the night. Very disappointing experience.