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Mercure Warszawa Grand

4.0 out of 5.0

Recent guest reviews

Nice clean and well maintained hotel. Great location. The rooms were modern, clean and comfortable. Within walking distance to good bars and restaurants and close enough to Old City.

Was looking forward to stay in this hotel which has an impressive facade. However the experience was quite disappointing. The beds could be more comfortable. The Breakfast was so disappointing. Poor choice and poor quality. The coffee and juices tasted quite bad as if powder had been added to water. I have stayed in 2-star hotels that offered far better breakfast options. Last but not least, when I asked if I could extend my stay for 1 or 2 hours, I was asked to pay about $30 (the price of a night stay in a far better hotel in Warsaw), a real joke!

The hotel is a few blocks off a amor bus route that goes directly to the airport and is within a half mile of the Central train station. Nice staff, but not always the best informed. Air conditioning was a bit iffy, but the room was nice and the dual shower heads are a pleasant surprise in the bathroom. Breakfast buffet was a bit pricey, but fine if one likes a lot of heavy food. We liked our stay, but it could have been improved.

Prime location, great hotel, friendly and helpful hotel stuff

My husband and I went to Warsaw for a few days recently. The staff was helpful and quite friendly. The hotel was reasonably priced. It is closer to the old town compared to the rest of the city. It was a wonderful stay and I would recommend it to anyone.

Hotel has a good location but the renovation took away old charm and made it very dull place - not too much comfort.

Fabulous! Service was great and everyone one was knowledgeable and spoke English

Definitely a great stay. The hotel is central to everything . The staff was wonderful, room large, very clean and quiet. Bedding very comfortable. I would definitely stay here again and would recommend the hotel to my friends.

Location: Centrally located in downtown Warsaw with easy access to public transportation and restaurants. Hotel: Older building but kept in very good condition. Overall the hotel was always clean, quiet and safe. Rooms are fairly large by European standards with modern amenities, kept in good condition and very clean. Breakfast: Not included with my reservation but a continental breakfast was available for an additional cost of 35 PLN. The food was very good with a large variety of hot and cold options. I recommend it, especially for those who may not have time to go to a restaurant or coffee shop in town. Price is comparable to other places in the city. Fitness facility: Very small with a limited amount of equipment. Contained one rack of free weights, a treadmill, stationary bike, rowing machine, and stairmaster. It was adequate for me since I was the only one there, however, if more than two people are using the facility, I think it would be a problem due to limited space and equipment. Internet: Free basic wifi internet is available but it was so slow it was unusable. I could not even open a single webpage on my laptop so it was pretty much useless. They have a "premium" internet connection available for an additional fee, of course. As a business traveler, this was a problem because I needed to do some work in the evenings. Apparently this has been an ongoing issue that other guests have mentioned in their evaluations of this hotel. A manager replied to one posting saying they are aware of this and their IT department was working on the problem. It does not seem to be a priority, however, as this was some time ago. I ended up going to a Starbucks to use the internet which was about a ten minute walk away. Staff: Courteous and business-like. Overall: decent hotel conveniently located in downtown but nothing extraordinary. Would consider staying again for a night or two depending on price. If booking online, I recommend checking prices frequently as I have noticed that they vary considerably from day to day.

This very modern and comfortable hotel was an affordable treat with nice clean rooms and a helpful friendly staff. Located away from old town in a nice quite neighborhood we loved this place and this town

we arrived after 10am tired after a night without sleep. there was "no room ready for us".though hotel did not seem to be alive. We came back at 3pm very tired. We were assigned to a room on the first floor. window shades were closed as not to see what is going on behind! An unspecified triangle construction and hundreds of cigarette-ends- an open-air ash-tray. When I demanded to change the room the answer was that is the type (standard) we ordered.. Only after protest the gentleman "found 4 other rooms and we took one of them.Bed was very comfortable.the rest certainly not 4 star grand..

Nice room, clean, bright. Friendly staff, very helpful to our needs. Good value. Well located in the city, easy to get anywhere using public transporatation.

tHE HOTEL IS GREAT.nICE services.I just wished I knew that drinks in my refrigerator were not free.They charged me 130 zl, which is ok since I should have asked probably.anyway the location is prime..everything is close.train station is like 10 mins walk or 2 stops from tram..hotel staff was great.overall great experience.i will go back

I am an American, traveling for the first time to Poland. The staff were very helpful in providing me maps and information about cabs, busses, etc. Room was very clean, cozy, and provided everything I needed. Would certainly stay there again.

The hotel is not far from Central Train Station, about 2 tram stops. The room is in general comfortable. The hotel also provides sauna and a fitness center in the hotel basement.

Excellent hotel

Room options

Standard Room, 1 Twin Bed

Twin 1 | Sleeps 1

Standard Room, 2 Twin Beds

Twin 2 | Sleeps 2

Privilege, Standard Room, 1 King Bed

King 1 | Sleeps 2

Guest reviews for Mercure Warszawa Grand

Everyone (3) Couples (6) Business (2) Family (1) Friends (1) Other (3)
5

comfortable hotel close to restaurants

Everyone

Nice clean and well maintained hotel. Great location. The rooms were modern, clean and comfortable. Within walking distance to good bars and restaurants and close enough to Old City.

By on Feb 27, 2017

Review comment responded on Mar 28, 2017

Dear Guest, I would like to thank you very much for taking your precious time to share your experience from the stay in our hotel. We very much appreciate each comment that we get. It helps us a lot in continuous strive to the highest quality level of services. I would like to assure you that I would share your comments with the entire team. We are looking forward to welcome you again in Mercure Warszawa Grand! Sincerely, Joanna Kozakiewicz Gues Relations Manager

2

quite disappointing

Everyone

Was looking forward to stay in this hotel which has an impressive facade. However the experience was quite disappointing. The beds could be more comfortable. The Breakfast was so disappointing. Poor choice and poor quality. The coffee and juices tasted quite bad as if powder had been added to water. I have stayed in 2-star hotels that offered far better breakfast options. Last but not least, when I asked if I could extend my stay for 1 or 2 hours, I was asked to pay about $30 (the price of a night stay in a far better hotel in Warsaw), a real joke!

By on Jan 17, 2017

4

nice hotel relatively close to the train station.

Everyone

The hotel is a few blocks off a amor bus route that goes directly to the airport and is within a half mile of the Central train station. Nice staff, but not always the best informed. Air conditioning was a bit iffy, but the room was nice and the dual shower heads are a pleasant surprise in the bathroom. Breakfast buffet was a bit pricey, but fine if one likes a lot of heavy food. We liked our stay, but it could have been improved.

By , from Pennsylvania on Jun 22, 2016

5

warsaw trip

Couples

Prime location, great hotel, friendly and helpful hotel stuff

By on Aug 28, 2015

4

fantastic holiday

Couples

My husband and I went to Warsaw for a few days recently. The staff was helpful and quite friendly. The hotel was reasonably priced. It is closer to the old town compared to the rest of the city. It was a wonderful stay and I would recommend it to anyone.

By on Apr 7, 2014

3

needs that special something

Couples

Hotel has a good location but the renovation took away old charm and made it very dull place - not too much comfort.

By on Oct 3, 2013

5

mecure warsaw

Families

Fabulous! Service was great and everyone one was knowledgeable and spoke English

By on Aug 28, 2013

4

solid 4 star hotel centrally located in warsaw

GetawayWithFriends

Definitely a great stay. The hotel is central to everything . The staff was wonderful, room large, very clean and quiet. Bedding very comfortable. I would definitely stay here again and would recommend the hotel to my friends.

By on Jun 2, 2013

3

recent business trip

BusinessTravelers

Location: Centrally located in downtown Warsaw with easy access to public transportation and restaurants. Hotel: Older building but kept in very good condition. Overall the hotel was always clean, quiet and safe. Rooms are fairly large by European standards with modern amenities, kept in good condition and very clean. Breakfast: Not included with my reservation but a continental breakfast was available for an additional cost of 35 PLN. The food was very good with a large variety of hot and cold options. I recommend it, especially for those who may not have time to go to a restaurant or coffee shop in town. Price is comparable to other places in the city. Fitness facility: Very small with a limited amount of equipment. Contained one rack of free weights, a treadmill, stationary bike, rowing machine, and stairmaster. It was adequate for me since I was the only one there, however, if more than two people are using the facility, I think it would be a problem due to limited space and equipment. Internet: Free basic wifi internet is available but it was so slow it was unusable. I could not even open a single webpage on my laptop so it was pretty much useless. They have a "premium" internet connection available for an additional fee, of course. As a business traveler, this was a problem because I needed to do some work in the evenings. Apparently this has been an ongoing issue that other guests have mentioned in their evaluations of this hotel. A manager replied to one posting saying they are aware of this and their IT department was working on the problem. It does not seem to be a priority, however, as this was some time ago. I ended up going to a Starbucks to use the internet which was about a ten minute walk away. Staff: Courteous and business-like. Overall: decent hotel conveniently located in downtown but nothing extraordinary. Would consider staying again for a night or two depending on price. If booking online, I recommend checking prices frequently as I have noticed that they vary considerably from day to day.

By on Apr 26, 2013

5

five stars

Couples

This very modern and comfortable hotel was an affordable treat with nice clean rooms and a helpful friendly staff. Located away from old town in a nice quite neighborhood we loved this place and this town

By on Oct 19, 2012