Had really nice time at this hotel. Mr. Thien upgraded me to one bedroom suite, i khow i made the right choice for the hotel and my money are well spent. The hotel has the victorian style decor, some decorations and some property conditions are outdates but spacious rooms and facilities made up for it. The hotel has its own bridge to cross the beach street and i believe this is the only beachfront hotel in vietnam has it. It lights up at night and it is very nice to cross. It reminds me of Vegas. But what stands out the most are 4 large outdoor pools, especially the beachfront one with its private beach. The breakfast with many choices. The hotel maybe a little expensive but it is worthed. Highly recommended.
I'm really disappointed at a 5 star hotel quality. I expected at least a working bathroom but the drainage was terrible and our whole bathroom was flooded after 1 bath. I called for room service to clean & fix, all they did was opening the cap of the sewer in the shower and a few hours after, the whole room smelled like sewer. Room was small and everything was over priced.
The front desk staffs need to be trained. How can you call this a 5 stars hotel when the front desk staffs fail to smile at the guests? Not only that she has failed to notice the birthday, she also didn't even say happy birthday. Which was very cold. The bellhop was very nice and friendly. At the end, checkout definitely took too long. We sat that for more than 15 minutes for room check when it wasn't busy. There's no one else checking out.
Receptionists are very helpful and cheerful to clients Thanks you very much
nice beach, delicious breakfirst buffet. kind staff.
The staff was warm and helpful. It was close to the beach. The facilities were clean.
Misleading pictures of hotel on beach. My husband and I sat in the hotel bar for a drink and got bite by fleas. This hotel is definitely not a 5 star hotel.
It's worth the extra $$$ that you pay for. Great private pool and private beach area.
They created an 19th or early 20th Century French aristocratic aesthetics with design, paintings on the walls, door handles, water taps etc. SWimming pools and the garden around with tropical trees, orchid flowers are beatiful.
The Imperial Hotel places you next to Back Beach and within 2 miles (3 km) of other popular attractions like Linh Son Co Tu. This 350-room, 5-star hotel has 2 outdoor pools along with a private beach and a full-service spa.
Enjoy dining at The Dining Room, one of 4 onsite restaurants. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 6:30 AM to 10:30 AM.
The Imperial Hotel's 350 rooms are soundproofed and provide refrigerators, minibars, and free bottled water. Guests can expect free WiFi and LCD TVs with satellite channels and DVD players. Bathrooms offer hair dryers and free toiletries, and pillowtop beds with premium bedding ensure a restful night. Ceiling fans, safes, and phones are other standard amenities.
The Imperial Hotel features a private beach, a full-service spa, and 2 outdoor pools. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for VND 3257000 per vehicle one-way. Front-desk staff can answer questions 24/7, and assist with securing valuables, tours or tickets, and dry cleaning/laundry. Other amenities at this beach hotel include a children's pool, a gym, and a spa tub.
Had really nice time at this hotel. Mr. Thien upgraded me to one bedroom suite, i khow i made the right choice for the hotel and my money are well spent. The hotel has the victorian style decor, some decorations and some property conditions are outdates but spacious rooms and facilities made up for it. The hotel has its own bridge to cross the beach street and i believe this is the only beachfront hotel in vietnam has it. It lights up at night and it is very nice to cross. It reminds me of Vegas. But what stands out the most are 4 large outdoor pools, especially the beachfront one with its private beach. The breakfast with many choices. The hotel maybe a little expensive but it is worthed. Highly recommended.
I'm really disappointed at a 5 star hotel quality. I expected at least a working bathroom but the drainage was terrible and our whole bathroom was flooded after 1 bath. I called for room service to clean & fix, all they did was opening the cap of the sewer in the shower and a few hours after, the whole room smelled like sewer. Room was small and everything was over priced.
The front desk staffs need to be trained. How can you call this a 5 stars hotel when the front desk staffs fail to smile at the guests? Not only that she has failed to notice the birthday, she also didn't even say happy birthday. Which was very cold. The bellhop was very nice and friendly. At the end, checkout definitely took too long. We sat that for more than 15 minutes for room check when it wasn't busy. There's no one else checking out.
Dear Charlie, Thank you for taking the time to share your feedback regarding your recent stay with us and bringing this issue to our attention. Please accept our sincerest apologies for the disturbance you have experienced during your stay due to our front desk services. Rest assured that these issues will be looked into. We will share your feedback with our team and make the necessary changes and trained. We do hope to have the opportunity to welcome you back in the future, so that we can provide a better experience. Sincerely, The Management Team
Dear Valued Guest, Thank you very much for taking the time to review our hotel. As we strive to provide the highest level of service everyday, our team appreciates your feedback that we will be sure to address and we are constantly working to make improvements on the quality wherever possible. Many thanks again, we look forward to welcoming you back very soon when your travels plan bring you back to Vung Tau city. Sincerely, The Management Team
Receptionists are very helpful and cheerful to clients Thanks you very much
Thank you very much for leaving such kind feedback regarding your stay at The Imperial Hotel I will share your comments about the our helpful and cheerful staff with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.
nice beach, delicious breakfirst buffet. kind staff.
Dear Daniel On Thank you so much for your review of our hotel. We are pleased to hear you enjoyed your stay with us. It's something our staff takes great pride in, so we value your feedback. We hope you will visit us again.
The staff was warm and helpful. It was close to the beach. The facilities were clean.
Dear RC, Thank you so much for choosing The IMPERIAL Hotel Vung Tau as your choice of accomodation. It is great to know that our facilities and food were up to your expectations and you enjoyed your stay with us. We are all looking forward to seeing you back again in the near future. Thank You. The Imperial Hotel Management Team
Misleading pictures of hotel on beach. My husband and I sat in the hotel bar for a drink and got bite by fleas. This hotel is definitely not a 5 star hotel.
Dear Orbitz, Thank you for staying with us during your last visiting at Vung Tau. Your comments are valuable to use. We took note and will have further action to improve better customer service. Hope you also had time to enjoy other facilities at hotel. We are looking forward to seeing you next time and have a chance to serve you better. Have a good day. Best regards,
It's worth the extra $$$ that you pay for. Great private pool and private beach area.
Dear Orbitz, Thank you so much for choosing The Imperial Hotel Vung Tau as your favorite accomodation place. We are very delightful to know that you enjoyed the pool and beach.We also hope you had great time to try our other facilities such as gym, spa and restaurants. We look forward seeing in the near future. Yours sincerely,
They created an 19th or early 20th Century French aristocratic aesthetics with design, paintings on the walls, door handles, water taps etc. SWimming pools and the garden around with tropical trees, orchid flowers are beatiful.
Thank you for your time spent to share your fantastic experience with us. We are delighted to know that you enjoyed your stay and are grateful for your positive feedback about our room size, facilities and most importantly for our awesome customer service. Your kind mention of our colleagues Mr. Thien is very much appreciated and please rest assured they will be informed and rewarded for their excellent work. We are looking forward to welcoming you on your next stay with us. Warm regards, The Imperial Hotel and Resort Management.