I recently stayed at the Mabre Residence Hotel in Vilnius for two nights, and my experience was very disappointing. Despite booking a room with two beds over a month in advance, we arrived to find a queen-size bed and a small camping bed. My 15-year-old son, who is 6’1”, had to sleep on the floor as he could not share a bed with me.
Additionally, we were informed that breakfast cost 15 euros per person, but we were overcharged. When I asked for a receipt, the receptionist promised to send it via email, but I never received it, even after following up through Expedia.
While the room was clean, the overall service fell far below the expectations of a four-star hotel. The receptionist’s dismissive attitude and lack of support were particularly disappointing. Although the cleaner offered to clean the room after our first day, we declined as it wouldn't change the low comfort of our stay.
I hope management addresses these issues to improve their service for future guests.