2/10 Terrible
Juan, san francisco
Jul 7, 2025
i made a reservation for my entire family beacuse july 6th was my Mom's birthday. I'm totally disspointed with this chain hotel. it advertise false information. on the web mentioned that pool is under maintenance on monday and tuesday. i made a reservation for 3 rooms from July 4th to July 7th. the Pool was closed and the water in the pool was green. by Saturday July 5th around 6:30pm i call to complaint becuse if the hotel had any issues with the pool, Hotel should have informed people who made reservations. Villavicencio is palce with hot weather and as a turist you want to be able to refresh and used the pool and jacuzzi. after complaint personal changed attitude towards my family. My family upon arrival, on saturday,and on sunday reconfirmed my mom's birthday. so hotel could do special gesture duirng breakfast, lunch or dinner. Due to complaint, on Sunday the hotel personal responded sorry we are busy. I DEFiNITELY WON'T RECOMMENT THIS HOTEL " GHL GRAND VILLAVIVENCIO HOTEL. Advertise false information and horrible customer service. I should have listened to my friend show suggested the Estelar villavicencio hotel
Juan
Stayed 3 nights in Jul 2025