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Hotel El Ciervo

3.0 star property
Mountain ski retreat with outdoor pool and restaurant

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Photo gallery for Hotel El Ciervo

Balcony
Exterior
Select Comfort beds, in-room safe, free WiFi
Lobby
Outdoor pool, pool umbrellas

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Bar
  • Room service
  • Pool
  • Breakfast included
  • Laundry
  • Housekeeping

Explore the area

View in a map
General Korner 241, Villarrica, Araucania, 4931004
  • Place, Villarrica Historical Museum
    ‪6 min walk‬
  • Place, Catedral de Villarrica
    ‪6 min walk‬
  • Place, Villarrica Pucara Beach
    ‪14 min walk‬

Room options

Standard Double Room Single Use, 1 Queen Bed

  • Sleeps 1
  • 1 Queen Bed

Standard Double Room

  • Sleeps 2
  • 1 Queen Bed OR 1 Twin Bed

About the neighborhood

Villarrica

Hotel El Ciervo places you within a 10-minute stroll of Catedral de Villarrica and Villarrica Historical Museum. This 13-room, 3-star hotel welcomes guests with conveniences like an outdoor pool, free in-room WiFi, and free self parking. Located centrally in Villarrica, it's connected to a shopping center and also close to Villarrica Pucara Beach and Lake Villarrica.

What's nearby

  • Villarrica Historical Museum - 6 min walk - 0.4 miles
  • Catedral de Villarrica - 6 min walk - 0.4 miles
  • Villarrica Pucara Beach - 14 min walk - 0.8 miles
  • Pucon Beach - 33 min drive - 20.6 miles
  • Enjoy Pucon Casino - 33 min drive - 20.8 miles

Restaurants

  • ‪Cafe-Bar 2001 - ‬5 min walk
  • ‪La Previa - ‬5 min walk
  • ‪Cassis Villarrica - ‬5 min walk
  • ‪Yachting kiel restaurant - ‬2 min walk
  • ‪Pub Dinner's Resto-Bar - ‬3 min walk

About this property

Hotel El Ciervo

Mountain ski retreat with outdoor pool and restaurant
Guests of Hotel El Ciervo enjoy an outdoor pool, free WiFi in public areas, and a business center. There's free parking and an area shuttle. Front-desk staff can assist with luggage storage, tours or tickets, and securing valuables. Other amenities at this beach hotel include a meeting room, a library, and express check-in.
Guests can expect 30-inch LCD TVs with cable channels, along with free WiFi and wired Internet. Select Comfort beds grant a restful night's sleep, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Safes and phones are also standard.
Recreational amenities at the hotel include an outdoor pool.

Children under 8 years old are not allowed in the swimming pool without adult supervision.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transportation

  • Area shuttle (surcharge)
  • Beach shuttle (surcharge)
  • Casino shuttle (surcharge)
  • Shopping center shuttle (surcharge)
  • Ski shuttle (surcharge)
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A restaurant

Things to do

  • Library
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool

Conveniences

  • Free newspapers in lobby
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • Business center
  • Meeting room

Outdoors

  • Garden
  • Pool umbrellas
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Wheelchair-accessible parking

More

  • 1 building
  • 2 floors
  • Built in 1940
  • Colonial architecture
  • Smoking not allowed

Room amenities

Bedroom

  • Select Comfort mattress

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Towels provided

Entertainment

  • 30-inch LCD TV with cable channels

Food and drink

  • Late-night room service

More

  • Access via exterior corridors
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight
Contactless check-in available
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

The front desk is open daily from 6:00 AM - noon
Front desk staffed during limited hours
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Children and extra beds

  • Children 7 years old and younger stay free when using existing bedding

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • You may be asked to pay the following charges at the property: Chile value-added tax (19%). Nonresident travelers who pay using a foreign card or bank transfer and who present a valid passport and tourist visa may be exempt from value-added tax (19%).

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards
Safety features at this property include a first aid kit
  • Check-in: 2:00 PM—-midnight
  • Check-out: noon
The front desk is available during limited hours, and checking in and out are easy with express services. Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards.
  • The credit card used at check-in for incidentals must be in the name of the primary guest who made the reservation.
  • Onsite safety features include a first aid kit.

Additional information about polices, regulations, and more:

  • Registered guests are the only ones allowed in guestrooms.

Property is also known as

El Ciervo Villarrica
Hotel El Ciervo Villarrica
Hotel El Ciervo Hotel
Hotel El Ciervo Villarrica
Hotel El Ciervo Hotel Villarrica

Frequently asked questions

Are free cancellation options available at Hotel El Ciervo?

Hotel El Ciervo provides free cancellation on some room rates. To learn more, look at the cancellation policy on Orbitz.

What's there to do around Hotel El Ciervo?

This hotel in Villarrica is within a 10-minute walk of Catedral de Villarrica and Villarrica Historical Museum. You'll also find Lake Villarrica and Villarrica Pucara Beach less than a mile away.

Is parking available on site at Hotel El Ciervo?

Yes, self parking is offered for free at the hotel. Accessible parking is also available for guests.

Does Hotel El Ciervo feature a casino?

No, Hotel El Ciervo doesn't have a casino.

Is there an indoor pool at Hotel El Ciervo?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

Is Hotel El Ciervo a good place to stay for couples?

There are plenty of amenities for couples at this hotel, including an outdoor pool, a bar, and a beachfront restaurant.

Are there hot tubs at Hotel El Ciervo?

No, there isn't a spa tub at this hotel.

Does Hotel El Ciervo have a restaurant with a breakfast menu?

Yes, Hotel El Ciervo serves free buffet breakfast each morning from its restaurant.

Does Hotel El Ciervo allow pets to stay for free?

No, pets and service animals aren't allowed at Hotel El Ciervo.

Are there connecting rooms at Hotel El Ciervo?

No, there aren't connecting guestrooms at this hotel.

Are there rooms with balconies that I can book at Hotel El Ciervo?

No, there aren't any guestrooms with balconies at Hotel El Ciervo.

Does Hotel El Ciervo have a wedding venue on site?

If you plan to exchange vows during your trip, consider the wedding services available at Hotel El Ciervo.

Reviews

Hotel El Ciervo Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.0/10

Staff & service

10/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness
Rating 10 - Excellent. 13 out of 22 reviews
Rating 8 - Good. 6 out of 22 reviews
Rating 6 - Okay. 3 out of 22 reviews
Rating 4 - Poor. 0 out of 22 reviews
Rating 2 - Terrible. 0 out of 22 reviews

Reviews

10/10 Excellent

Verified traveler

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service, speaks English, free bike available.
Stayed 3 nights in Jan 2019

8/10 Good

DANIEL

Liked: Cleanliness, staff & service, property conditions & facilities

Charming home for a weekend or overnight stay

Good stay and good services for the area. Friendly and helpful staff. Property was a converted home with tons of charm. Creaky floors and no screens on windows would be the main issue. Bed was worn/ too soft for my liking - great location for waterfront and restaurants - entertainment. Overall a 7/10
Stayed 4 nights in Jan 2019

8/10 Good

Jennifer

Liked: Staff & service, room comfort
We checked in after eating dinner at a nearby restaurant. We left the next morning after eating the free breakfast. There were more breakfast choices than other places we stayed at in Chile. We were surprised to be served waffles and scrambled eggs. Even though there were more breakfast choices, overall, the breakfast was just okay. We did not have time to explore the area. The bed was comfy. The room was very quiet. The bathroom has a bit of mold and the ceiling over the shower has peeling paint. The building where you enter to check in had the smell of an old place. The staff was friendly and accommodating.
Stayed 1 night in Nov 2018

10/10 Excellent

J, Orlando fl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very simple answer, Great ! Very clean, breakfast really good and the staff members helpful ,kind and sweet
Stayed 1 night in Sep 2018

10/10 Excellent

DeAnn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great stay

We enjoyed our stay very much. It was a very relaxing atmosphere.
Stayed 2 nights in Sep 2018

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2018

8/10 Good

JeT, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, nice room and breakfast. Very pleasant place to stay and everyone was so nice but very limited English. No room temperature control so no air conditioning during the summer which made the room too hot. During the day we didn’t want to keep the windows open when not in the room for security and to keep the bugs out so it was uncomfortably hot in the evenings.
Stayed 2 nights in Jan 2018

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Convienent & clean hotel

Great stay & location

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Maravillosa estadia, muy agradecida de la preocupacion y gran disposicion del personal por ayudarme en todo lo que necesite y hacer grata mi estadia. Muchas gracias!!!
Stayed 4 nights in Jul 2021

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente estadía

Estadía muy agradable, personal muy amable y dispuesto a solucionar todas mis necesidades. Hicieron mi estadía muy grata y confortable!! Excelente experiencia muchas gracias!!
Stayed 1 night in Sep 2019

10/10 Excellent

Mónica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2019

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019

6/10 Okay

EZIO

Liked: Cleanliness, staff & service, room comfort
Instalaciones muy antiguas. Mucho que mejorsr. No se condice la relación precio/calidad.
Stayed 2 nights in Sep 2018

8/10 Good

Ricardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Discriminación por vestimenta

El desayuno malo en comparación a otros hoteles con el mismo rango de precio. La persona que nos recibió, al momento de pedirle algún dato para almorzar me discriminó por mi forma de vestir, el resto del personal del hotel muy amables y cordiales. La piscina se notaba muy mal cuidada.
Stayed 2 nights in Jan 2018

8/10 Good

Verified traveler

Liked: Cleanliness, property conditions & facilities

Razoável

Hotel simples, porém agradável. O preço é alto pelo que oferece.
Stayed 3 nights in Dec 2017

10/10 Excellent

ELUISA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Simples e Autêntico

O Hotel e tipo pousada. Com localização espetacular próximo ao lago e com vista para o vulcão! Há restaurantes próximos e toda Beira do lago para desfrutar. O café da manhã é suficiente. Quarto pequeno, muito bem cuidado e limpo. Atendimento da recepção e excelente! E ótimo no que se propõe.
Stayed 3 nights in Dec 2017

10/10 Excellent

Jorge

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

muy acogedor

lo pasamos muy bien

6/10 Okay

Achim, Schleswig-Holstein

Liked: Cleanliness
Disliked: Staff & service
Das Hotel liegt fußläufig sowohl zur Ortsmitte wie auch zum Seeufer, hat eigene Parkplätze und ist ruhig. Unser Zimmer war nicht besonders groß, hatte aber ein angenehm großes Bad, das allerdings sehr renovierungsbedürftig war (alte Ausstattung, schlechte Beleuchtung, Wanne mit kaum geradem Boden, sodaß man beim Duschen einen unsicheren Stand hatte. Das Frühstück war nicht einem 3-Sterne-Hotel entsprechend. Personal ließ sich kaum sehen, wenn doch, wurde nicht gegrüßt. Fazit: Die 98,00 USD für ein Standartzimmer waren viel zu teuer für die erbrachte Leistung.

8/10 Good

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

MARTINEZ OVIEDO, buenos aires

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Hermoso hotel con vista al Lago Villarica en contacto con la naturaleza, súper comida y limpia, excelente decoració. Muy recomendable

10/10 Excellent

Verified traveler

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lo que buscaba.

Muy agradable . Bonito hotel y buena situación