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smartments Wien Heiligenstadt

3.5 star property
Eco-certified aparthotel in Vienna

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Photo gallery for smartments Wien Heiligenstadt

Lobby
Exterior
Studio (XL) | Private kitchen | Full-size fridge, microwave, stovetop, dishwasher
Shower, hair dryer, towels, shampoo
Full-size fridge, microwave, stovetop, dishwasher

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Laundry
  • Kitchen
  • Free WiFi

Explore the area

Map
Leopold-Ungar-Platz 3, Vienna, Wien, 1190
  • Vienna Christmas Market
    ‪7 min drive‬
  • St. Stephen's Cathedral
    ‪8 min drive‬
  • Vienna State Opera
    ‪9 min drive‬
  • Vienna (VIE-Vienna Intl.)
    ‪22 min drive‬

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Room options

View all photos for Familyroom

1 bedroom, laptop workspace, blackout drapes, soundproofing

Familyroom

  • 452 sq ft
  • Studio
  • Sleeps 4
  • 2 Double Beds

View all photos for Studio

1 bedroom, laptop workspace, blackout drapes, soundproofing

Studio

  • 215 sq ft
  • Studio
  • Sleeps 2
  • 1 Queen Bed

View all photos for Studio (XL)

Studio (XL) | 1 bedroom, laptop workspace, blackout drapes, soundproofing

Studio (XL)

  • 258 sq ft
  • Studio
  • Sleeps 2
  • 1 Queen Bed

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About the neighborhood

Vienna

Located in Döbling within a short walk of Danube River, smartments Wien Heiligenstadt is within a mile (2 km) of Beethoven-Heiligenstadter-Testament. This 166-room, 3.5-star aparthotel welcomes guests with in-room amenities like kitchenettes, sitting areas, and refrigerators.
View more Aparthotels in ViennaOpens in a new window

What's nearby

  • Vienna Christmas Market - 7 min drive - 3.2 miles
  • Hofburg Imperial Palace - 8 min drive - 3.5 miles
  • St. Stephen's Cathedral - 8 min drive - 3.7 miles
  • Stephansplatz - 8 min drive - 3.7 miles
  • Vienna State Opera - 9 min drive - 3.9 miles

Getting around

  • Vienna Heiligenstadt Station - 2 min walk
  • Heiligenstadt, 12.-Februar-Platz Tram Stop - 5 min walk
  • Vienna International Airport (VIE) - 28 min drive

Restaurants

  • ‪Anker - ‬3 min walk
  • ‪Space 2 Move - ‬1 min walk
  • ‪Da Contessa - ‬6 min walk
  • ‪Sportcafe Bingo - ‬13 min walk
  • ‪FukuKai Asiatisches Restaurant - ‬10 min walk

About this property

smartments Wien Heiligenstadt

Eco-certified aparthotel in Vienna
Guests of smartments Wien Heiligenstadt enjoy free WiFi in public areas, express check-in, and express check-out. Additional amenities include laundry facilities, a vending machine, and a water dispenser.
Each apartment is soundproofed and features a kitchenette and space to spread out with a separate bedroom and a sitting area. A 15-inch flat-screen TV is available for entertainment, and guests can stay connected with free WiFi. Each apartment also includes an espresso maker. Weekly housekeeping is available.

Awards and affiliations

Eco-Certified Property
This property participates in Biosphere, a program that measures the property's impact on one or more of the following: environment, community, cultural-heritage, the local economy.

Languages

English, German

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Property amenities

Internet

  • Available in the apartment: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • No onsite parking available

Kitchenette

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Espresso maker
  • Full-sized refrigerator/freezer
  • Microwave
  • Stovetop
  • Toaster
  • Water dispenser

Bedrooms

  • Bedroom
  • Bedsheets provided

Bathroom

  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Living spaces

  • Separate sitting area

Entertainment

  • 15-inch flat-screen TV

Laundry

  • Laundry facilities

Work spaces

  • Laptop workspace

Comfort

  • Heating

Pets

  • No pets allowed

Suitability/Accessibility

  • Elevator (39 inch wide door)
  • Smoke-free property

Services and conveniences

  • Blackout drapes
  • Housekeeping (weekly)
  • Iron/ironing board on request
  • Vending machine

Things to do

  • Bicycle parking

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector (host has indicated there is a smoke detector on the property)

General

  • 166 units
  • Bicycle parking
  • Double-glazed windows
  • Energy-saving switches in guestrooms
  • Soundproofing
  • Water dispenser
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: anytime
Contactless check-in available
Express check-in available
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM
Contactless check-out available
Express check-out available

Special check-in instructions

The front desk is open Monday - Friday (8:00 AM - 3:00 PM) and Tuesday - Tuesday (11:00 AM - 7:00 PM)
Guests will receive an email within 72 hours before arrival with check-in instructions; front desk staff will greet guests on arrival at the property
Prior to arrival, you must complete online registration via a secure link
Guests are recommended to download the property's Hotelbird mobile app before check-in

Access methods

Staffed front desk

Pets

  • This property doesn't allow pets

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: EUR 200 per accommodation

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has indicated there is a smoke detector on the property
  • Check-in: 3:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
Checking in and out are easy with express services.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A credit card for incidental charges and a government-issued photo ID may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • No parking is available onsite.
  • This property accepts credit cards, debit cards, and cash.
  • Onsite safety features include a smoke detector.

Additional information about polices, regulations, and more:

  • No cribs or infant beds are available.

Property is also known as

SMARTments business WIEN HEILIGENSTADT Vienna
SMARTments business WIEN HEILIGENSTADT Aparthotel
SMARTments business WIEN HEILIGENSTADT Aparthotel Vienna

Frequently asked questions

Are free cancellation options available at smartments Wien Heiligenstadt?

Smartments Wien Heiligenstadt offers free cancellation on select room rates. For more details, take a look at the cancellation policy on our site.

What's there to do near smartments Wien Heiligenstadt?

This aparthotel is situated in Döbling within a short 12-minute walk of Danube River and also 16 minutes on foot from Beethoven-Heiligenstadter-Testament. You'll also find Vienna State Opera and Prater within a short drive.

Is there parking available at this aparthotel?

Bicycle parking is also available for guests.

Does smartments Wien Heiligenstadt have a casino on the premises?

No, smartments Wien Heiligenstadt doesn't have a casino.

Is there an indoor pool at smartments Wien Heiligenstadt?

No, there is no indoor pool at this aparthotel.

Are there hot tubs at smartments Wien Heiligenstadt?

No, there isn't a spa tub at this aparthotel.

Does smartments Wien Heiligenstadt have a restaurant with a breakfast menu?

No, smartments Wien Heiligenstadt doesn't have a restaurant that serves breakfast.

Does smartments Wien Heiligenstadt allow pets to stay free of charge?

No, pets aren't allowed at smartments Wien Heiligenstadt.

Does this aparthotel have connecting rooms?

No, this aparthotel doesn't feature connecting guestrooms.

How close is the airport from smartments Wien Heiligenstadt?

The closest major airport to smartments Wien Heiligenstadt is Vienna International Airport (VIE), which is 16.4 mi away (28 minutes by car).

Can I book a room with a balcony at smartments Wien Heiligenstadt?

No, there aren't any apartments with balconies at smartments Wien Heiligenstadt.

smartments Wien Heiligenstadt Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 29 out of 59 reviews
Rating 8 - Good. 21 out of 59 reviews
Rating 6 - Okay. 4 out of 59 reviews
Rating 4 - Poor. 4 out of 59 reviews
Rating 2 - Terrible. 1 out of 59 reviews

8.8/10

Cleanliness

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Zachary

Traveled with family
Liked: Cleanliness, room comfort
Very clean. Right next to station. Very helpful and friendly staff.
Stayed 1 night in Mar 2025

8/10 Good

Ruqaya

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Very clean. Sink is outside the bathroom which is very inconvenient for hand washing after using the toilet. Iron is available from reception but reception has very few working hours so it's best to bring your own or ensure you request it on time when reception is open.
Stayed 3 nights in Oct 2024

8/10 Good

Verified traveler

Liked: Room comfort
Stayed 3 nights in Oct 2024

10/10 Excellent

walter, Rio Rancho

Traveled with family
Liked: Cleanliness, amenities, property conditions & facilities
Everything was great BUT one caution: If you arrive on Sat, Sun, Holiday or before 0800 or after 1600 weekdays there is no staff. You must register online on Hotelbird app or on provided tablet on counter.
Stayed 6 nights in Sep 2024

6/10 Okay

Renate, Ames

Traveled with family
Disliked: Property conditions & facilities
Needs better cleaning. Curtains were dirty. Shower is slippery and small.
Stayed 5 nights in Sep 2024

10/10 Excellent

Daniel

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very good
Stayed 2 nights in Jun 2024

8/10 Good

Sarang

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Everything was ok but the air conditioning did not work and we had to sleep with the window open, so too much light!
Stayed 3 nights in May 2024

10/10 Excellent

Fred

Stayed 7 nights in Sep 2023

4/10 Poor

VOLKAN

Business traveler
Disliked: Room comfort
Stayed 4 nights in Jul 2023

10/10 Excellent

Steven

Liked: Cleanliness, property conditions & facilities
Great quality at affordable price
Stayed 2 nights in Aug 2023

10/10 Excellent

Richie Jay

Liked: Cleanliness, amenities, property conditions & facilities
Checked-in exactly on time and check out prior at 11 AM. Excellent place and I would come back again. Unfortunately, I asked the receptionist for clean up the room. I came back after several hours I was gone. The room still dirty and dirty towels still on the floor. I was not happy at all.
Stayed 7 nights in Jun 2023

10/10 Excellent

Jonathan

Liked: Cleanliness, amenities, property conditions & facilities
Great place, excellent price and very clean. Very minimal (in a good way) - had some issues with the key card working but always got it to work eventually.
Stayed 7 nights in Apr 2023

10/10 Excellent

Abdullatif

Liked: Cleanliness, room comfort
Stayed 15 nights in Nov 2022

8/10 Good

MEHDI, Petaling Jaya

Traveled with family
Liked: Cleanliness, property conditions & facilities
The room and hotel were clean. The hotel was Accessible, Location was perfect. Bus, Train are close to the hotel. Check in and Check out are organization were perfect. but The bedsheets were not clean. Fan of Bathroom did not work well.
Stayed 28 nights in Sep 2022

4/10 Poor

Agata

Stayed 2 nights in Aug 2022

10/10 Excellent

Christopher John

Liked: Cleanliness, amenities, property conditions & facilities
Great
Stayed 11 nights in Jun 2022

10/10 Excellent

Gulten

Liked: Cleanliness, amenities
Stayed 28 nights in May 2022

10/10 Excellent

Verified traveler

Business traveler
Liked: Room comfort
Stayed 1 night in Jan 2022

8/10 Good

VOLKAN

Business traveler
Liked: Cleanliness, room comfort

No Consumables

The place is clean and neat but there are no shampoo, no handwashwer, no dishwashing lotion, only 2 dose of dusch gel for 2 weeks of stay.. Apart from that the room is spacious the internet is fast and all kitchenware is working and in good condition.
Stayed 1 night in Dec 2021

8/10 Good

VOLKAN

Business traveler
Liked: Cleanliness, room comfort

Not enough consumables

The facility is perfectly OK. Clean and neat. But theconsumables are jsut not enough at all.. No hand washing soap available. Only two 10ml bottles (one use) of shower gel is offered for my one week stay. No shampoo. No dishwasher gel. Not enough paper napkins. No additional trashbags.. These can be solved easily but I can not understand why it is like this.
Stayed 5 nights in Dec 2021

6/10 Okay

SAEED

Traveled with partner
Liked: Amenities, property conditions & facilities
Check in was a real hassell. No one was there to help. We had lots of difficulty to get help. The online communication was not adequate.
Stayed 6 nights in Sep 2021

6/10 Okay

SAEED

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
No one available to help at arrival. Difficult check in.
Stayed 1 night in Sep 2021

8/10 Good

Verified traveler

Business traveler
Liked: Cleanliness, room comfort

Excellent cost benefits ratio

Perfect facility. No signs to locate within the building. Remote phone support not efficient
Stayed 1 night in Sep 2021

10/10 Excellent

Luca

Business traveler
Liked: Cleanliness, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Katrin

Traveled with family
Liked: Amenities, property conditions & facilities
Nicht sehr sauber aber sehr nah am Bahnhof und an einem Lebensmittelgeschäft.
Stayed 5 nights in Dec 2024

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