Palais Hansen Kempinski Vienna5.0 out of 5.0
Recent guest reviews
The best hotel and staffs! Can't be better! Love it!!
The hotel is very clean and modern. The concierge and management were attentive and quite helpful, even when we expressed some displeasure with our room. In short, the bed was horrible. Too hard and both of us woke up every morning with back aches. The pillows ranged from basically flat down, which offered zero neck support, to way too hard and thick. Also, we were never certain about which bathroom linens we would get from one day to the next. Some days there would be washcloths, others no washcloths to be found. The same held true for bath mats - we landed up having to use hand towels for bath mats. Calls to housekeeping were hit and miss - sometimes we would get what we felt were basic essentials, those being washcloths and bathmats, other times they would arrive with more hand towels and give us a blank stare when we asked for wash cloths and bath mats. We spoke with the manager, who was very kind and did try to make things right by us, but I can safely say we will never book this hotel again. For all of the flash and pop, the place left a lot to be desired.
It was very much a 5 star experience. We truly enjoyed the hotel
This is an outstanding hotel with excellent facilities and service
The hotel is amazing, great location, beautiful lobby, amazingly friendly and helpful staff. Restaurants and bars available are great. If there had to be a downside it's that the spa is not particularly impressive but nonetheless very nice equipped with a Hydro-Pool.
Tech. issues created A/C and TV problems, and we had to switch rooms 3 times! Not very comforting, but, staff took care of our discomfort. Good staff willing to satisfy customer. Had asked for, and paid for twin beds, which initially created rooms switching problem, which was later corrected.
Five star modern elegance, with two good restaurants. Hop on a tram to go to museums down the famous Ringstrasse.