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Recent guest reviews

Good hotel, but is not walking distance for the center of the town. Great Breakfast.

beautiful hotel near metro, within walking distance of stephanplatz. big spacious room with all modern amenities

This is without a doubt on of the nicest hotels we have ever stayed in anywhere in the world. The hotel itself is luxurious, the service impeccable and the staff is friendly and helpful. The location is central and allows you to walk to many destinations.

Sarah was awesome! Responded quickly when I had a concern. A great representative of Kempinski.

The best hotel and staffs! Can't be better! Love it!!

The hotel is very clean and modern. The concierge and management were attentive and quite helpful, even when we expressed some displeasure with our room. In short, the bed was horrible. Too hard and both of us woke up every morning with back aches. The pillows ranged from basically flat down, which offered zero neck support, to way too hard and thick. Also, we were never certain about which bathroom linens we would get from one day to the next. Some days there would be washcloths, others no washcloths to be found. The same held true for bath mats - we landed up having to use hand towels for bath mats. Calls to housekeeping were hit and miss - sometimes we would get what we felt were basic essentials, those being washcloths and bathmats, other times they would arrive with more hand towels and give us a blank stare when we asked for wash cloths and bath mats. We spoke with the manager, who was very kind and did try to make things right by us, but I can safely say we will never book this hotel again. For all of the flash and pop, the place left a lot to be desired.

It was very much a 5 star experience. We truly enjoyed the hotel

This is an outstanding hotel with excellent facilities and service

The hotel is amazing, great location, beautiful lobby, amazingly friendly and helpful staff. Restaurants and bars available are great. If there had to be a downside it's that the spa is not particularly impressive but nonetheless very nice equipped with a Hydro-Pool.

Tech. issues created A/C and TV problems, and we had to switch rooms 3 times! Not very comforting, but, staff took care of our discomfort. Good staff willing to satisfy customer. Had asked for, and paid for twin beds, which initially created rooms switching problem, which was later corrected.

Five star modern elegance, with two good restaurants. Hop on a tram to go to museums down the famous Ringstrasse.

Schottenring 24 Vienna Vienna

Hotel highlights

  • Walking distance to Burgtheater and St. Stephen's Cathedral
  • Free WiFi in rooms and public areas
  • Onsite dining
  • Spa

Located in Innere Stadt, Palais Hansen Kempinski Vienna is within a 10-minute walk of popular sights such as Sigmund Freud Museum and Judenplatz. This 5-star hotel has 152 guestrooms and offers conveniences like 2 restaurants, a full-service spa, and an indoor pool.


Dining

Enjoy dining at one of 2 onsite restaurants including Edvard, which specializes in international cuisine. Order from 24-hour room service to satisfy your hunger without leaving your room. For your convenience, a buffet breakfast is served for a fee each morning from 6:30 AM to 10:30 AM.


Rooms

Palais Hansen Kempinski Vienna's 152 rooms are soundproofed and provide tablet computers, minibars, and espresso makers. Guests can expect free WiFi and flat-screen TVs with satellite channels and pay movies. Beds sport premium bedding and pillow menus, and bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries. Laptop-compatible safes and phones are other standard amenities.


Property features

Palais Hansen Kempinski Vienna features a full-service spa, an indoor pool, and a 24-hour health club. If you drive, self parking is EUR 40 per day, or you can take advantage of the airport shuttle (available 24 hours) for EUR 60 per vehicle one way. Multilingual staff at the 24-hour front desk can assist with luggage storage, tours or tickets, and securing valuables. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and conference space.

Room options

Suite (Palais)

King 1 | Twin 2 | Sleeps 3

Junior Suite

King 1 | Twin 2 | Sleeps 3

Deluxe Room

Full 1 | Twin 2 | Sleeps 3

Deluxe Room (Grand)

King 1 | Twin 2 | Sleeps 3

Guest reviews for Palais Hansen Kempinski Vienna

Everyone (7) Couples (2) Family (3)
5
Everyone

By on Jul 14, 2019

Review comment responded on Jul 16, 2019

Thank you very much!

4

good and classic

Everyone

Good hotel, but is not walking distance for the center of the town. Great Breakfast.

By on Aug 1, 2018

Review comment responded on Aug 9, 2018

Thank you for your review!

5

classic elegant hotel with modern amenities

Everyone

beautiful hotel near metro, within walking distance of stephanplatz. big spacious room with all modern amenities

By on May 29, 2018

5

an opulent hotel with exceptional service

Families

This is without a doubt on of the nicest hotels we have ever stayed in anywhere in the world. The hotel itself is luxurious, the service impeccable and the staff is friendly and helpful. The location is central and allows you to walk to many destinations.

By , from New Jersey on Dec 8, 2017

Review comment responded on Dec 12, 2017

Dear Lou, thank you for sharing your kind feedback with us! We hope to welcome you again one day, here at Palais Hansen. best regards & Merry Christmas!

5

great hotel

Everyone

Sarah was awesome! Responded quickly when I had a concern. A great representative of Kempinski.

By , from Regensburg on Oct 10, 2017

Review comment responded on Nov 23, 2017

Dear Mr Pete, thank you for you review and kind words. I am pleased that you have enjoyed your time with us. Rest assured that I will pass on the feedback to Sarah and the team. They will be happy to hear. We hope to welcome you back on a different occasion visiting Vienna. Best regards from the Palais Hansen Kempinski Vienna, Gerhard Mitrovits, General Manager

5
Everyone

The best hotel and staffs! Can't be better! Love it!!

By , from new york, ny on Sep 14, 2017

Review comment responded on Sep 18, 2017

Dear Lin, thank you so much for your review. We would love to welcome you back on your next occasion visiting Vienna again. Best regards from the entire Palais Hansen Kempinski Team. Gerhard Mitrovits, General Manager

2

meh.

Everyone

The hotel is very clean and modern. The concierge and management were attentive and quite helpful, even when we expressed some displeasure with our room. In short, the bed was horrible. Too hard and both of us woke up every morning with back aches. The pillows ranged from basically flat down, which offered zero neck support, to way too hard and thick. Also, we were never certain about which bathroom linens we would get from one day to the next. Some days there would be washcloths, others no washcloths to be found. The same held true for bath mats - we landed up having to use hand towels for bath mats. Calls to housekeeping were hit and miss - sometimes we would get what we felt were basic essentials, those being washcloths and bathmats, other times they would arrive with more hand towels and give us a blank stare when we asked for wash cloths and bath mats. We spoke with the manager, who was very kind and did try to make things right by us, but I can safely say we will never book this hotel again. For all of the flash and pop, the place left a lot to be desired.

By on Sep 11, 2017

5
Everyone

It was very much a 5 star experience. We truly enjoyed the hotel

By on Jun 24, 2017

Review comment responded on Jun 26, 2017

thank you for your comments. We are delighted to hear that you have enjoyed your stay with us. Looking forward welcoming back to the Palais Hansen Kempinski Vienna soon again. Best regards Gerhard Mitrovits, General Manager

5

excellent chic choice in vienna

Families

This is an outstanding hotel with excellent facilities and service

By on Jan 30, 2014

5

best hotel stayed in...

Couples

The hotel is amazing, great location, beautiful lobby, amazingly friendly and helpful staff. Restaurants and bars available are great. If there had to be a downside it's that the spa is not particularly impressive but nonetheless very nice equipped with a Hydro-Pool.

By on Jan 7, 2014

Palais Hansen Kempinski Vienna

Schottenring 24, Vienna, Vienna 1010
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