Hotel Royal

everything, especially location. Food, location, staff is amazing

The location of the property is perfect, right next to St. Stephen's Cathedral. The staff is friendly and willing to help, though staff members do not seem to know certain basics like where to get coffee or lunch by the hotel. The room I checked into was dirty with stray hairs and dirt all around the bed and bathroom areas. The bathroom had an awful stench. When I reported it to the front desk, they sent someone up to check but were unable to fix the problem. They said it was something with the pipes. Finally the Wifi was inconsistent. When it did connect, it was very weak and took minutes to load a webpage. I would not recommend staying at this property.

Everything was great and it’s in a great location. One thing that we didn’t know and we missed the sign by the door regarding the travel iron not allowed to be used in room and we were not the only ones that missed the sign. I think the staff should maybe mention it at check because it was a problem.

This is my first bad review ever. When we arrived to check-in we were told the reservation department had overbooked the hotel and we had no choice but to be moved to their sister hotel on the opposite side of town. We were given nothing to compensate for this huge inconvenience and expense. My mother is a senior citizen and we booked this hotel 6 months in advance for the short walks to the sites and proximity to airport train, but if management treats people this way there is no reason you should stay here. We were given nothing to compensate even though the sister hotel is cheaper online, and we had to spend money on taxis and airport transfers to get my mom to the sites. Mistakes happen, but that is not our fault. I realize Hotel Royal is part of a large hotel conglomerate, and there is no way this review will hurt a company as large as them, but I do hope some of you read this and realize that this hotel treats their guests like cattle.

I have used several other hotels while in Vienna, this experience was as good that I think to keep using it as my home from home when visiting the city

We went Goldener Saal to hear Berliner Philharmonisches Orchester. It was wonderful experience for us.

Ideal location from which to see downtown Vienna. Great restaurant in the hotel, superbly helpful staff.

Great Location! Nice big room. Pillows are uncomfortable. Room and bethroom are clean. Staff are friendly and helpfull.

Hotel perfectly located in a middle of the city. Breakfast was excellent and hotel staff friendly and very helpful.

My daughter and I arrived at the hotel after our long overnight trip from New York. What a disappointment when we were shown our room. It was dingy, the carpeting looked dirty and the air conditioner did not work. We were then taken to the second room which looked no better, but when I opened one of the drawers to find decaying fruit and the belongings of someone else (apparently never cleaned out) it was time to ask for the Manager. We could not stay there! The Manager was new to the Hotel and was very accommodating and did upgrade our room to one that was adequate. There were no rugs so we were not concerned about that mold and mildew smell, however, the air conditioner did not work adequately and, since my daughter has asthma, that was a potential problem. There was mildew or mold on the shower curtains (no exhaust fans), my used tea cups were not removed for our stay, and the cleaning staff turned off the a/c during the day making it difficult to sleep until the room cooled off. Don't get the impression that we are over-picky, not the case. We were terribly disappointed and expected so much more.

This was a great weekend getaway! Awesome location, friendly reception staff, good breakfast! Would definitely go back!

very good, courteous staff and location couldn't be better

It was really centrally located, excellent and courteous staff. Breakfast was very good, quality and variety. Will definitely reccommend and return back

Absolutely loved the location. Right beside the subway stop and a stone's throw away from Stephansdom Cathedral. This hotel is right in the heart of Vienna. You can easily walk to all the major attractions and restaurants. We thoroughly enjoyed the all you could eat breakfast buffet that was included in our room charge. The room was a nice size, comfortable and clean. We would definitely stay again at this hotel when visiting beautiful Vienna.

My first stay at the Hotel Royal a year ago was excellent, and the standard stays high. This is a small hotel within 50 meters of the Stephansdom, and an easy 15 minute walk of the music venues and museums--also right beside a subway stop. The location is perfect for a visitor to Vienna's history. It's also right in the middle of the glitzy shopping pedestrian mall. The amenities are limited--look elsewhere for fancy decor and big rooms--but they include two excellent restaurants and a wonderfully helpful staff.

TV size is too small and it is not a flat panel type.

The hotel is located within a block from the cathedral dead in the center of Vienna. You can walk to anything and if you like night life and shopping it is the place to be. At the same time it was clean and quite with a nice breakfast. Room is spacious although a bit dated. Great for the money.

* Overall the hotel was decent. Think about it like a 3 star hotel at best in the US, but this is Europe. * Breakfast was good. * Great location. * The staff it's very friendly and helpful. * The business center is a "phone boot" with a computer and printer, but it did the trick when I wanted to print my tickets. * If you are a business traveler and the internet connection it's important for you, stay away from this hotel. The internet connection it's horrible and it has a lot of timeouts. You can send emails and see some webpages, but working remotely through VPN it's a big no no. * I didn't like the fact that I could not adjust the temperature in the room. Most of the time was to cold for me. The only option that you have is to increase the air flow and anything above level 2 its to noisy. I was able to warm up the room a little bit at level 5 (my guess the temperature was 70-71 degrees).