The reception staff were quite rude. We were four friends and had booked two rooms. At first, we were given two rooms on the same floor, but they smelled strongly of weed, so my friend asked if we could change them. They moved us to another floor and gave us rooms next to each other, but one of them hadn’t been cleaned after the previous guests. We went back to request another change, but the receptionist responded that they weren’t obliged to accommodate us and even remarked that we weren’t children to be needing rooms on the same floor. We didn’t mind being on different floors, but the customer service was unacceptable.