The bathroom had mold in the shower, did not like that they charged me 25.00 for service fee, Incase sheets were ruined or towels stolen. I am 57 years old on a business trip and get charged this fee. I do a lot of traveling and get free bottle water it cost me 2.00. So now when do I get my $25.00 back Denise
Hot tub was not working. Everything else was awesome!
Both mattresses in the room were at the end of their useful life, you could feel and hear the springs. It was very uncomfortable to sleep.
Arrived to check in and the girl behind the counter said she didn’t have any reservation under my name. I told her Yes you do - you’re probably spelling my name wrong. She asked if I had a confirmation. K pulled up my Orbitz confirmation email and showed it to her. She said “That’s not a confirmation.” I said Yes it is - and I showed her where it said CONFIRMATION. She said that’s not a confirmation for there bc it’s from Orbitz and not from the hotel. -_- Spent another minute watching the light bulb finally shine over this girl’s head and wouldn’t ya know it - she found our reservation. Not a horrific experience, but after a long drive and a long night, that wasn’t the best first impression when all we wanted to do is go to sleep.
Excellent hotel. Close to restaurants Stores and interstate.
Upon arrival, I had a very hard time finding a parking spot because one of the guests had a very large truck with a trailer using up eight parking spots. I told the desk people about it. By the looks on the faces of the two desk people, they thought it was funny. "Oh we are sorry" That's all I got. Their body language clearly said "Who cares" The TV remote did not work. Even manually we had a very hard time using the TV set. And like in Most Hotels, the TV is very Low making it hard to watch in bed. The room was clean and very comfortable. I really did not like the Breakfast. The sausage and eggs tasted like Soy beans. And There was no butter for my toast.
This is a great place to stay off 95. There are many fine eateries and shopping close by. This was perhaps one of the best hotel values I have seen; I felt like a king, while not paying a lot. The staff were friendly, but it wasn't f fast check in or check out, but mainly due to some challenges the staff were having with other customers. Perhaps a second attendant would be helpful.
My stay was fine. Don't have a lot to say because I didn't check in until around midnight and left before 10 AM. Only thing I did other than sleep was log on to the Wi-Fi for about an hour.
I went down to PSL for the weekend and it was a fairly cheap nice hotel 20 mins from the beach. Staff was very helpful and even upgraded my room to a king suite for free. The only problems were the toilet seat was half off, the sheets looked like they could be washed, and the king jacuzzi had black dirt flakes floating around it in. If it was cleaner I would give this hotel 5 stars.
Clean, friendly, could have had a better breakfast !
Hotel is located in great location many restaurants and Walmart close by,room was spacious new and clean, also enjoyed the complimentary breakfast buffet made life easier since I was in town for a funeral. Also reasonably-priced. Great value will stay there again if in or around town.
My husband and I totally enjoyed our stay. We live 10 mins away but needed a night away from our apartment..The room was very comfortable especially the comforter he mentioned to me..Bathroom had a little stain around the bath edges..
The hotel overall appeared to be well maintained. The staff was very nice and helpful, except the cleaning staff. Upon arriving the room appeared clean. The shower had a half used bottle of shampoo in it. That gave me the impression that the room had not been thoroughly cleaned. The next morning when I spoke to housekeeping staff I mentioned we needed more shampoo, thought she would check the shower. The towels that we had intentionally left on the floor were hung over the shower rod, and were not replaced with fresh ones.
it was very good .breakfeast was very room was nice and clean.
Very good hotel. Breakfast was excellent. Great staff who helped us a lot. Hot tub was an extra.
Located in Saint Lucie West, Holiday Inn Express & Suites Port St. Lucie West, an IHG Hotel is within a mile (2 km) of sights such as First Data Field and PGA Village. This hotel has 93 rooms and welcomes guests with conveniences like free breakfast, an outdoor pool, and a 24-hour fitness center.
Free buffet breakfast is included with your stay and awaits you each morning from 6:30 AM to 9:30 AM.
The 93 rooms have an array of amenities, including microwaves, refrigerators, and coffee makers. Guests can expect free WiFi and 42-inch flat-screen TVs with cable channels. Bathrooms offer hair dryers and free toiletries. Other standard amenities include free newspapers, free local calls, and safes.
At Holiday Inn Express & Suites Port St. Lucie West, an IHG Hotel, guests enjoy features like an outdoor pool, a 24-hour fitness center, and free WiFi in public areas. You can put free parking to good use if you drive. The front desk has multilingual staff standing by 24 hours a day to assist with dry cleaning/laundry and luggage storage. Additional amenities include a meeting room, a business center, and a computer station.
The bathroom had mold in the shower, did not like that they charged me 25.00 for service fee, Incase sheets were ruined or towels stolen. I am 57 years old on a business trip and get charged this fee. I do a lot of traveling and get free bottle water it cost me 2.00. So now when do I get my $25.00 back Denise
Hot tub was not working. Everything else was awesome!
Both mattresses in the room were at the end of their useful life, you could feel and hear the springs. It was very uncomfortable to sleep.
Arrived to check in and the girl behind the counter said she didn’t have any reservation under my name. I told her Yes you do - you’re probably spelling my name wrong. She asked if I had a confirmation. K pulled up my Orbitz confirmation email and showed it to her. She said “That’s not a confirmation.” I said Yes it is - and I showed her where it said CONFIRMATION. She said that’s not a confirmation for there bc it’s from Orbitz and not from the hotel. -_- Spent another minute watching the light bulb finally shine over this girl’s head and wouldn’t ya know it - she found our reservation. Not a horrific experience, but after a long drive and a long night, that wasn’t the best first impression when all we wanted to do is go to sleep.
Excellent hotel. Close to restaurants Stores and interstate.
We are sorry if your stay wasn't perfect ! Please give us another chance in the future !