It was clean and very accommodating. Not much to say with regards to dislike.
I thought the place was really nice, however when we checked into our room it was never cleaned. It was utterly disgusting and when we told the front desk and then when back later, it still never got cleaned. They did accommodate us and put us in a new room that was very clean but we were disappointed, especially in these times that we had to enter a dirty room.
Beautiful place, crowded. Close to the City, long lines for equipment rentals, bring your own by lift ticket online. Hotel Studio was great.
I stayed there for my best friends wedding which I helped planned and organized. Everything was great with the hotel minus the staff. The younger guy who checked us in seem to not know anything. I understand if he’s new but then get help from a senior staff. He gave my party attitude, Very unprofessional.
The hotel is great but their charge system is not integrated. You can not charge your room anywhere in here which is inconvenient
Nice hotel ... I wish I booked the room with Mountain View. I’ll definitely come back.
Beautiful place..very good location. The pool is hot water so you can swin even in the coolest winter. Loved everything!
My boyfriend and I decided to take the 2 boys up to mountain creek, then decided later on in the week we would stay up there overnight. There aren't much choices for hotels in the area. So the Appalachian was our prime choice. No need to drive to the water park! The hotel itself was comfortable. Check in was a bit long. I literally only needed to be handed a card and the front desk insisted she help the ladies in front of me with a problem that she could not control but the GM needed to fix, yet I was left in the background to hear the whole story about 5 times. I get it they were there first, but if you know you cannot help them, check in the next person! Breakfast was a disaster. Jack and Ottos is downstairs and offers breakfast sandwiches. If you could only get that far. There was one person working. Ringing in items, making the sandwiches, refilling the condiments and cleaning up everyones mess. All I wanted was to purchase my bottle of orange juice but because she was completing a few orders, I was left there waiting. We had to drive down to the dunkin donuts to get our breakfast. Kind of a bummer. I hope the area starts to get more reputable restaurants because there isn't much up there. All in all we had a great time, and the people were very pleasant at the hotel.
Mountain Creek places you next to Mountain Creek Ski Resort and Zoom Ziplines. This 84-room, 3-star hotel has ski-in/ski-out access, a water park, and a bar/lounge.
Entertain your taste buds with a beverage at the bar/lounge or coffee shop/cafe.
Guests can expect to find 32-inch TVs with cable channels. Bathrooms have hair dryers and free toiletries. Fireplaces are also included.
Guests of Mountain Creek have access to ski-in/ski-out access, a water park, and an outdoor pool. There's free parking and a free area shuttle. Front-desk staff are standing by 24/7 to assist with any requests. Other amenities at this ski hotel include a spa tub, express check-out, and a banquet hall.
It was clean and very accommodating. Not much to say with regards to dislike.
I thought the place was really nice, however when we checked into our room it was never cleaned. It was utterly disgusting and when we told the front desk and then when back later, it still never got cleaned. They did accommodate us and put us in a new room that was very clean but we were disappointed, especially in these times that we had to enter a dirty room.
We have addressed the error made by housekeeping
Thank you for your response. Please let us know how we can bring your 3 to a 5 on your next visit!
Thanks for you positive rating. If there is anything we could do to make it better for your next visit, please let us know.
Beautiful place, crowded. Close to the City, long lines for equipment rentals, bring your own by lift ticket online. Hotel Studio was great.
We have passed your comments to our rental group to address the problem. Thank you for you awesome feedback. We can't grow without knowledge.
Thank you so much for your positive feedback!! Make sure you come back to visit us again soon!
Thank you so much for your 5 star review! Please come back and visit us soon!
Thank you for your response! Please come back and visit us again sometime soon!
Thank you for your review!
I stayed there for my best friends wedding which I helped planned and organized. Everything was great with the hotel minus the staff. The younger guy who checked us in seem to not know anything. I understand if he’s new but then get help from a senior staff. He gave my party attitude, Very unprofessional.
Hello, first of thank you so much for your feedback. I am so very sorry you felt the front desk agent gave you attitude. This is very unsettling and not the kind of service we normally provide. We do have some new staff members so I will definitly speak with them in regards to your experience. I assure you this is not the norm. Is there anyway you would be willing to provide what day you checked in so I can see which team member checked you in ? I would really appreciate it. Once again I cant apologize enough for being the bad spot in your great stay.
Thank you for your feedback! If there is anything that we could do to make your stay more enjoyable, please let us know.