Hotel Silken Puerta de Valencia4.0 out of 5.0
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Recent guest reviews
We only stayed 1 night but were happy with the brief impression. Central location was great for walking to the canal and exploring the park. Breakfast buffet was good and room accommodations were comfortable.
I had a great experience during my stay in Valencia.
Staff was great and very accommodating! It was so good that we stayed there second night. Just location is a little bit too far from main attractions. But if you have a car or like walking is not too bad.
The Silken Puerta Valencia offers an average size room with a good size bathroom. The lighting in both areas was great and a plus especially at night. My stay could have earned a higher overall rating, however the beds were extremely firm and the hostess at the breakfast buffet was rude and openly implied I was not the paid breakfast list in front of other guest entering the buffet area. Three times after I repeated my room number and even spelled my name she said no. I went as far to show her my name and room number which I spotted on the list. I it found it interesting that a telephone was right at her reach and she preferred to accuse me of trying to eat for free. It turned out another guest had been providing her with incorrect information and using my room number, but she never questioned that guest as she sat and ate. The hostess never apologized to me nor did the hotel front desk supervisor make any compensation for the embarrassing situation which could have been avoided as my name was clearly on the list with my room number listed. The front desk supervisor just looked at me and said sorry and went on with business as usual. I couldn’t believe this was the quality of customer service provided by a four star hotel as I have stay in others. I will say that the other buffet staff was exceptional and friendly. The daily food options were plentiful and appealing. The cleaning staff did an excellent job of cleaning my room. They mopped the floor daily! Overall the front desk staff was able to provide maps and basic directions to access tourist attractions even though they spoke limited English. I would have rated the hotel an overall four but can’t do so because of the poor customer service and the rude hostess. People/customers are a valued commodity in my opinion.
The hotel room was clean, free of smell, and the housekeeping did a great job.
In all, great hotel and great value. Check in staff very unfriendly, no smile, no welcome, just get the job done. On checkout, had a different staff member, accommodating, but a bit cool. Just exchange necessary information. Everything else very well done, great location, great room (bed ultra firm), top notch.
Located in Camins al Grau, Hotel Silken Puerta de Valencia is within a mile (2 km) of popular sights such as Queen Sofia Palace of the Arts and Aqua Shopping Center. This 157-room, 4-star hotel welcomes guests with conveniences like a restaurant, a coffee shop/café, and free in-room WiFi. Located in central Valencia, the hotel is also near Plaza del Ayuntamiento and Prince Felipe Museum of Sciences.
Enjoy a bite to eat at PUERTA VALENCIA, the hotel's onsite restaurant. Savor a meal from the comfort of your room with room service, or get a quick energy boost at the coffee shop/café. For your convenience, a buffet breakfast is served for a fee weekdays from 7 AM to 10:30 AM.
All 157 air-conditioned rooms feature minibars, free newspapers, and laptop-compatible safes. Guests can enjoy satellite TV and stay connected with free WiFi. Beds are dressed in pillow menus and bathrooms offer hair dryers and designer toiletries. Ironing boards and desks are also standard.
Guests of Hotel Silken Puerta de Valencia enjoy access to free WiFi in public areas, a meeting room, and a business center. Self parking is available for EUR 12.00 per night. Multilingual staff at the 24-hour front desk can assist with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include express check-out, free newspapers, and laundry facilities.