Hospes Palau de la Mar5.0 out of 5.0
Recent guest reviews
The front desk staff, the bar staff, the restaurant staff amazing. I️ have never been to a hotel chain that beats this one. This is the second Hospes hotel I️ stayed at the the service is unbeatable. The room was very clean. Bed very comfortable. Well appointed bathroom with all the extras in case you forgot something. Large bottle of filtered water to enjoy. Quiet rooms. The front desk staff goes way above excellence in making your stay amazing. Love these hotels and will make them my number one place to stay in Spain
My husband and I have only just returned from our visit to ' Hospes' and we thoroughly enjoyed our stay at this lovely hotel. Our bedroom was spacious enough for our 2 night stay, with an equally spacious shower / loo / wash area. Toiletries were plentiful and of good quality. Lovely touches in the form of fresh flowers / chocolates / complimentary water that added to our comfort and enjoyment. Breakfast was an assortment of cereals & pastries / breads / fruit / cheese / cold meats plus a selection of hot dishes. All the staff were a credit to the hotel - particularly 'Belen' on reception who booked our Aquarium tickets. Excellent English was also spoken by the majority of the staff. The hotel is in an excellent central location in the BEAUTIFUL city of Valencia. Our first visit - we're already planning our return !!
The Hospes is a pleasant hotel convenient for downtown Valencia with a nice line in understated luxury. It’s decor is a tasteful blend of new and old, the staff attentive and rooms of reasonable size and well appointed. The restaurant solid. A good stay.
Great hotel in a perfect location, just out of the busy centre but an easy 10 minute walk to everything. Also easy walk from train station. Staff are all very friendly and helpful. Rooms large and comfortable. Very clean. The hotel has a very peaceful ambience. We really enjoyed our short stay and will definitely return.
I booked and paid in April for 3 nights in a Deluxe Room in October 2017. The description said it had views over Navarro Reverter Avenue or the courtyard garden. The website pictures also showed a separate shower and bathtub. On arrival (after a 7 hour train trip from Seville) the Receptionist was polite and helpful but was unaware the room had been paid in full. We were then shown to our room (on the 2nd floor I think) which was large and spacious but the flooring in particular looked very worn and I was a bit taken aback when I went to the enormous picture window and saw... about 100 run-down and dirty looking apartments maybe 100 metres away that looked directly into our room. I expressed my concern but the consensus seemed to be to make sure the curtains were drawn - which defeats the purpose of a picture window. Also there was no view of either the Avenue or Courtyard garden stated in the hotel's confirmation email. I was also disappointed at the shower over the bath (a touch shabby and dated) but again this was glossed over and since I hadn't looked at the hotel's description of my booked room I couldn't recall exactly the details. We were both disappointed with the room which cost Euro 772 for the 3 nights but were a bit too tired to take it further. We unpacked and then my husband offered to make a cup of tea. There was a small tray with electric kettle, cups etc set out at one end of the long shelf that ran the length of the room. Unfortunately there was no power point to plug in the kettle - and the cord was too short to reach another power point at the other end of the shelf. In fact there was nowhere else in the room for the kettle and tray other than on the floor!!! The power points near the bedside tables were not reachable without moving tables and even the bathroom power point was too far away for the cord to reach. At this point I went straight down to Reception and explained about the problems and requested another room. To cut a long story short we were shown 2 other available rooms - 1 had similar problems to the current room but the other had a small courtyard(no view of anything) but at least it wasn't overlooked by 100+ flats (literally at least 100!). We were quite happy with the room and bathroom (separate shower and bathtub) but I was furious that we had unpacked, then had to pack and unpack again because the hotel management tried to fob us off with a third-rate room. This is just unacceptable and not only did we not have dinner at the hotel or use their spa because of this attempt to cheat us but we did not even use their voucher for free welcome drinks because of this behaviour. This is not the first time that a hotel has tried to foist a third rate room on us instead of the premium room booked but I have finally had enough. Surely the Hospes Hotel Group has some ethics? Is it fair enough to cheat tourists because they are most like non-returning guests? I am writing this review over a month since this occurred but as you can tell this attempt to cheat me and cause stress on my first evening in Valencia still rankles. I have read some past unfavourable reviews and the Manager usually says something along the lines that if he had known of the problem/s at the time he would have acted accordingly. Well, my response is that the Manager should be on top of the situation in the first place and KNOW what is happening in his hotel. I am also still annoyed that we did not get either the Avenue or the courtyard views that we paid for - and should be compensated by a refund of 50% of our hotel invoice. If the hotel had any credibility it would do so immediately - but won't be holding my breath.
Actually I was a little bit skeptical about checking in hotels other than Hyatt or at least Radisson, but this hotel in particular was quite a positive surprise, service was pretty good, the environment and facilities quite decent, their baby pool is quite fun to play, but it's more like a jacuzzi, didn't bother that there were some bugs in the pool, but they also may only want to swim. The room was clean and tidy, we even got a balcony, breakfast was included, location quite premium, plenty of shops and malls around within only a few meters walking distance. It was quite sad of having to leave that place, I felt like home and will strongly recommend this place for meetings, holidays and extreme convenient to discover the city.
Excellent and attentive service helped me feel at home in this small hotel. It is immaculate in all places: small lobbies and bar, guest room, public bathrooms, and entrance. The decoration is modern and colorless. The price in this market is reasonable. The location borders Old Town. A quick walk takes one to Plaza de la Reina, from which tour buses leave.
My husband and I stayed 2 nights at the Hospes Palau de la Mar. We booked a superior room which included breakfast and valet parking. The hotel was originally an old palace and still retains some of the charm of the 19th century building. Our room was very comfortable and clean with a king sized bed and excellent hotel amenities. There is a covered, outdoor sitting area with lovely gardens and misted scented air. The breakfast was excellent, one of the best we had on our 2 week tour of Spain. The location was perfect for us and we enjoyed walking to the historic centre of Valencia only a few short blocks away.
I was treated to this lovely hotel as part of my 53rd birthday present from The Missus. What a lovely surprise this excellent hotel was! Great location, very attentive staff and we had a very comfortable room facing the main street. It’s a city hotel so there will always be a bit of a murmur of traffic but the upside is that we were central to all the main attractions all mostly within walking distance. Breakfast was very yummy with good selections of healthy (and not so!) healthy food. We were even offered a complimentary drink on arrival! What is not to like? Nada! Keep up the good work Hospes Palau!
Great location, just outside "old town". Traditional exterior with white minimalist interior (which we like). Quality bedding. Large room, very clean and top quality breakfast.Friendly, helpful staff. Scenic tour hotel.
Reviews from Trip Advisor
83% of guests recommend this hotelTotal of 1264 reviews