Hospes Palau de la Mar5.0 out of 5.0
Recent guest reviews
We were off to a bad start having booked two connecting rooms through our travel agent well in advance, as we were travelling with 3 kids. Upon arrival the front desked informed us that we could not get connecting rooms, blaming our travel agent for having placed a booking for two separate rooms which was what they could offer us. . I found that hard to accept, having guaranteed connecting rooms in writing on the voucher from our agent. Connecting rooms is after all way more convenient when you are travelling with kids. After standing firm on our booking towards the front desk (as well as having our travel agent calling the hotel) the hotel admitted that the mistake was theirs. Apparently the guest that was supposed to move out the day we arrived had chosen to extend their stay and the hotel policy was to let guests extending their stay keep their room. When they were caught lying about who was to blame for the mistake, the management were quite humble and we received several apologies as well as an upgrade to the Presidential Suite the day after. As well as some free drinks, spa vouchers etc. But we had to settle for two separate rooms the first night. The rooms were nice but they vary considerably in size. One of our two rooms was as far as we could see one of the smallest in hotel. The other one was of decent size. As this is a five star hotel I think I would have been a little dissapointed if I was travelling to Valencia for a weekend getaway with my spouse, splashing out on a five star hotel and got stuck with the tiny room we got on the second floor. Probably a good idea to check with the hotel what type of rooms that are available prior to booking. After a lot of back and forth we got the Presidential suite late afternoon the next day. A large elegant suite with what seemed like 4 meter headroom, 2 bedrooms, living room with a stereo, 3 TVs and 2 large Baths had very comfortable beds. definitely a nice upgrade from the night before an it seemed that they were truly sorry and regretful for the situation they had put both us and themselves in. The pro's for booking this hotel: Central location, Fitness room and a small swimming pool, sauna and steamroom, a nice courtyard/garden,and a frontside restaurant with outdoor seating, we got two fantastic restaurant recommendations from the front desk and they are doing their best to make up for any mistakes they make and get their guests happy cons: It might be that they just had a bad spell when we visited but they managed to get themselves in all kind of trouble/extra work by trying to out the blame for not providing the correct rooms on others.Its probably the best to be honest in the first place and try to be proactive in finding a solution when you put yourself in a troublesome situation, instead of waiting for the guest to be angry before you act.
We came to this wonderful hotel to celebrate our 20th Wedding Anniversary, so we treated ourselves to a Junior Suite. It was very spacious (i.e. enormous), clean (i.e. immaculate) and quiet, well equipped bathroom and we immediately forgave it for only having skylights rather than regular windows. The restaurant was great - excellent food and prompt and courteous service at all times - we must commend all the restaurant and bar staff. Had a fabulous massage by an excellent, very experienced masseuse and the spa, though on the small side, was also lovely - clean and tidy and a nice relaxed and calm ambience, even with a young child in there as well. All the staff were smart, friendly and completely professional, and the staff on the front desk, and in particular the concierge in charge of 'guest experience', were also very helpful in making reservations for us and making recommendations for things to see/do places to visit. We very much appreciated all their help. This is a great hotel, in a really good location between the old city and the Turia Gardens. High ceilings and some gorgeous old wooden doors, all done up with a crisp modern style blending really well with the beautiful old features. I see some reviews have questioned its five star status. We can only think this might be because the restaurant and the spa aren't huge, or perhaps because of some of the rooms that we didn't see. It might only be 4 and a half stars on facilities, but its certainly 5 stars on service. Thanks very much to all of the staff Hospes Palau de la Mar.
We visited in June 2017 having never been to Valencia before for a weeks holiday. The hotel and staff are highly recommended. Location is excellent, (and walkable if eanted6, for most of the sights. We walked to the main shopping area, which is 5 mins away, and the old town. The lovely new science & technology site on the old river bed of the Turia, we also walked to, although buses (tour or otherwise), are available too. Lovely friendlly city to visit with loads to see and do!
Where do I start? Everything was so good. Location was just right, not in the old town, but near to it. Near to railway station and airport links. Breakfast on the terrace was excellent. Rooms spotless and well equipped - even TV worked perfectly which is rare in hotels. Spa and pool were very relaxing. The icing on the cake has to be the staff- they were superb. Nothing was too much trouble and they went out their way to make our stay so enjoyable. If I had to find a fault it would be the time that it took to fill a bath- pressure seemed low.
Found the Hospes Palau de la Mar to be a delightful oasis of calm even though it is within easy walking distance of the old town. It is also close to many excellent restaurants and the bus stop for the beach and Albufera National Park is within 100 metres. The hotel is furnished and decorated in a modern and relaxing style and our bedroom was beautifully appointed with all the refinements that one would expect in a top class hotel. The staff were universally friendly, helpful and efficient - when I requested ice in my room it arrived almost as soon as I put the phone down! - and we enjoyed a fine dinner in the hotel's excellent yet sensibly priced Ampar restaurant. Importantly I was blown away by Valencia itself. If you have passed it over as a city break destination then you may wish to think again. It has so much to offer! .
Stayed here for one night on our way back to the UK on 8th July. I have to disagree entirely with the previous reviewer. We found the hotel to be excellent in simply every respect and it well deserves its 5 star rating. The bedrooms were equipped with everything you could possibly want and we thought that the bed was the most comfortable ever slept in. Staff were friendly and helpful in the extreme and nothing was too much trouble. We ate dinner at the restaurant which was again excellent and reasonably priced. The indoor garden area was a pleasant place to have a drink and service was good. Wifi throughout the hotel seemed very good to me and we both used it regularly without any issue. We opted for secure parking within the hotel which was an extra and certainly not cheap at 25 euros but having said that it was effectively "valet" parking with a member of staff doing all the necessary. I would have no hesitation in recommending this hotel to anyone if staying in Valencia and We are already looking at other Hospes hotels for next years drive through Spain. If I could have given it more than 5 stars I would have!
Easy walking to the Cathedral (old town) and the fantastic Ciutat Des Artes y Ciences. This latter, futuristic series of buildings sandwiched between the home of the Valencia Symphonia and the Oceanographic centre is superb. The hotel should be great but isn't. The reception area is insignificant and cheap looking. Often the hotel and rooms smell unpleasantly "drainy". Our room was small but benefitted from a sunny patio. We loved the power shower and quality toiletries but the breakfast is dire - for a supposedly 5 star hotel, embarrassing: stewed, bitter coffee from a flask, half-cooked greasy, tepid bacon, limited fruit options, cheap yogurts, poor service.
Hotel is located near the best shopping and dining neighborhood of Valencia which is fantastic. Room decor was really nice and modern. That said, mattresses were disappointing. Moreover, a weird smell in hallway was annoying as well. Even wifi was not the best. Tried really hard to give the hotel 4 stars. However, these fundamentals are hard to ignore.
Just back from a brilliant 4 night stay in Valencia. It was our first trip to the city and we couldn't have chosen a better hotel. Location wise the hotel is walking distance to everything and close to the metro for the airport and beach. Rooms are comfortable, spacious and stylish. Best of all the hotel staff were friendly, helpful and passionate ambassadors for Valencia. Highly recommend a stay!!
I stayed at this hotel during my visit and it was lovely. Staff was very friendly and the room was very comfortable. I have given this hotel 4 stars mainly due to the noise around the lift area- my room was very close to it and sometimes this area became a bit noisy. Other than that I would recommend this hotel if you are visiting Valencia.
- Walking distance to Plaza del Ayuntamiento
- Free WiFi in rooms and public areas
- Onsite dining
Located in Eixample within a short walk of Plaza del Ayuntamiento, Hospes Palau de la Mar is within a mile (2 km) of other popular sights such as Silk Exchange. This 5-star hotel has 66 guestrooms and offers conveniences like a restaurant, a full-service spa, and an indoor pool. Located in central Valencia, the hotel is also near Central Market and Serranos Towers.
This hotel is home to a restaurant and a bar/lounge. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the coffee shop/café. For your convenience, breakfast is available for a fee.
Hospes Palau de la Mar's 66 rooms are air-conditioned and provide minibars, coffee makers, and free newspapers. Guests can expect to find free WiFi and satellite TV. Beds are dressed in premium bedding and pillow menus, and bathrooms offer hair dryers and free toiletries. Free bottled water, safes, and desks are also available.
Hospes Palau de la Mar features a full-service spa, an indoor pool, and a fitness center. If you drive, self parking is EUR 26.00 per day, or you can take advantage of the shuttle from the hotel to the airport for EUR 75 per vehicle. The 24-hour front desk has multilingual staff ready to assist with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a spa tub, a sauna, and free WiFi in public areas.
Reviews from Trip Advisor
83% of guests recommend this hotelTotal of 1191 reviews