Overall this was not a great experience. For almost $350/night, I expected more. This place is not a true condo, but also not a true hotel? It lacked the personal touch and necessities of an individual condo and it lacked the amenities and comfort of a hotel.
Out of all my grievances, not having drinkable water the entire weekend was the biggest problem. Even after the attempted fix, it wasn’t fixed. We weren’t able to get a hold of the office on the second day and this was really frustrating. This was apparently caused from replacing a 70yr old pipe. That’s all fine, but not being able to have drinkable water is a problem.
Would not recommend staying here.
Pros
- Location and proximity to resort
Cons
- Check in policy was horrendous. There was no call or email of check in instructions. I emailed twice the day of check in with no response. When I arrived, the office was closed. There’s only a 1 hour timeframe when someone can check in because check in is at 4, and their office closes at 5. I called the after hours number and thankfully someone was able to help, but it was not an easy experience.
- Did not have drinkable water all weekend. The water was so cloudy you couldn’t see through it. This was attempted to be fixed by the second night, but the water was still cloudy and we did not feel comfortable to drink it. When we tried calling the after hours number (because the office closes at 5), no one answered. How can you host a guest and have water that is not safe to consume?
- Bed was very uncomfortable and linens were very hard and felt over bleached. We ended up sleeping on the pullout sofa on day 2 because the bed was hard.
- There was one very small shampoo to use and one very small body soap. This isn’t a big deal as most true condos don’t provide that, but this is a hotel? Not a true individuals condo.
- Parking cost was not disclosed before making the booking. It’s $45/day.
- Place lacking basic necessities such as utensils and wine opener.
- No delayed checkout. For a place that says it’s a hotel, their checkout policy is 10AM and any delay in leaving will result in an additional nights stay. Most hotels give the courtesy of an hour or a $50 fee. I found this to be just wild.