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Recent guest reviews

Fabulous hotel. Incredible staff was super helpful. Food was great. Room was excellent. Best spa and hot tub area with wonderful views of the town and Beagle Channel. A truly world class, five star resort.

This is a hotel that has a great view, comfort, and wonderful accomadatios and staff........reason enough to return to Ushuaia

Hotel looks high class. Having shuttle to downtown is nice.Food was average. At room service, maid took towels from bathroom floor and hung them on hooks to reuse instead of supplying with fresh towels. This is utmost disgusting and have never seen this kind of poor service. When we called front desk to report,they didn’t bother to know the details, but simply wanted to know how many fresh towels we need and sent those. It makes me think it is their standard practice to hang towels from bathroom floor and they have no interest to not repeat this.

The reason I didn´t give a perfect score was the aloofness of some of the restaurant staff. At breakfast, they don´t seem to pay much attention to serving coffee. Some days they would offer it right away; others, they wouldn't. One normally expects refills. Every day, when we wanted coffee, we had to either go look for the staff who were somewhere in the vast room, standing by themselves or chatting with one another, or try to get the coffee ourselves, which would get them agitated and running towards you saying "we can do that." Another problem was Internet service, which was spotty. If you don´t have much work to do, this will probably not matter, but I had to send some work e-mails and it took many tries to get them through.

We stayed at this hotel for two nights and were sad to say goodbye when we left. We did a private mountain hike with incredible views, visited their spa for massages and swam in their amazing pool that overlooks the Beagle Channel and the mountain ranges in Chile. I have never had an experience like that. The hotel staff was very friendly and accommodating and gave great recommendations for places to visit in the town.

Overall speaking, the hotel is excellent in all aspects, except that the check-in staff could not locate our booking and it took 30 mins for her to sort it out.

Great location with grand view of Ushuaia. Nice facilities with comfortable room, out door spa and pool. However, the services were not meeting the 5 stars hotel standards.

Cerro Alarkén 1 Ushuaia Tierra del Fuego

Hotel highlights

  • Free full breakfast
  • Free WiFi in rooms and public areas
  • Free parking
  • Onsite dining

Located within 2 miles (3 km) of Fin del Mundo Train Station, Arakur Ushuaia Resort & Spa places you within a few miles (5 km) of Ushuaia Port. This 117-room, 5-star hotel has free breakfast along with conveniences like an outdoor pool and an indoor pool.


Dining

Start your day off right with a free full breakfast, served each morning from 7 AM to 11 AM. Enjoy a bite to eat at La Cravia, the hotel's onsite restaurant. Savor a meal from the comfort of your room with 24-hour room service, or get a quick energy boost at the 2 coffee shops/cafés.


Rooms

All 117 soundproofed rooms provide free local calls, laptop-compatible safes, and desks. 40-inch LED TVs come with digital channels, and guests can stay connected with free WiFi. Bathrooms offer deep soaking tubs, rainfall showers, hair dryers, and free toiletries, and pillowtop beds with Egyptian cotton sheets ensure a restful night.


Property features

Arakur Ushuaia Resort & Spa features an indoor pool, an outdoor pool, and a children's pool. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 30 per vehicle one-way. The 24-hour front desk has multilingual staff ready to assist with concierge services, dry cleaning/laundry, and luggage storage. Other amenities at this luxury hotel include a health club, a spa tub, and free WiFi in public areas.

Room options

Deluxe Triple Room, Mountain View

1 King Bed and 1 Twin Bed | 3 Twin Beds | Sleeps 3

Superior Room, 2 Twin Beds, Sea View

2 Twin Beds | Sleeps 3

Family Suite, Connecting Rooms, Valley View

2 King Beds | Sleeps 4

Senior Suite, Sea View

1 King Bed | 2 Twin Beds | Sleeps 2

Guest reviews for Arakur Ushuaia Resort & Spa

Everyone (5) Couples (1) Friends (1)
5
Everyone

Fabulous hotel. Incredible staff was super helpful. Food was great. Room was excellent. Best spa and hot tub area with wonderful views of the town and Beagle Channel. A truly world class, five star resort.

By on Oct 15, 2018

Review comment responded on Oct 15, 2018

Thank you for your kind message! Hope to receive you back soon. Warm regards,

5

return

Everyone

This is a hotel that has a great view, comfort, and wonderful accomadatios and staff........reason enough to return to Ushuaia

By , from michigan on Mar 14, 2018

Review comment responded on Mar 27, 2018

Thank you so much colenan for your comments! We hope to welcome you again if you are planning to return to Ushuaia. Kind regards,

1

great looking hotel, horrible room service

Everyone

Hotel looks high class. Having shuttle to downtown is nice.Food was average. At room service, maid took towels from bathroom floor and hung them on hooks to reuse instead of supplying with fresh towels. This is utmost disgusting and have never seen this kind of poor service. When we called front desk to report,they didn’t bother to know the details, but simply wanted to know how many fresh towels we need and sent those. It makes me think it is their standard practice to hang towels from bathroom floor and they have no interest to not repeat this.

By , from Indianapolis, IN on Jan 3, 2018

Review comment responded on Jan 30, 2018

Thank you for taking the time to tell us about your stay at Arakur Ushuaia Resort & Spa. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We are very concern regarding the reuse of towels in Housekeeping Department. It is not acceptable at all, our mistake and commitment to be sure It will not happen again We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future. Sincerely,

4

beautiful views and great heated pools.

Everyone

The reason I didn´t give a perfect score was the aloofness of some of the restaurant staff. At breakfast, they don´t seem to pay much attention to serving coffee. Some days they would offer it right away; others, they wouldn't. One normally expects refills. Every day, when we wanted coffee, we had to either go look for the staff who were somewhere in the vast room, standing by themselves or chatting with one another, or try to get the coffee ourselves, which would get them agitated and running towards you saying "we can do that." Another problem was Internet service, which was spotty. If you don´t have much work to do, this will probably not matter, but I had to send some work e-mails and it took many tries to get them through.

By , from NY, NY on Aug 23, 2017

5

great hotel, amazing pool!

Everyone

We stayed at this hotel for two nights and were sad to say goodbye when we left. We did a private mountain hike with incredible views, visited their spa for massages and swam in their amazing pool that overlooks the Beagle Channel and the mountain ranges in Chile. I have never had an experience like that. The hotel staff was very friendly and accommodating and gave great recommendations for places to visit in the town.

By , from Boston,MA on May 4, 2016

5

awesome hotel

Friends

Overall speaking, the hotel is excellent in all aspects, except that the check-in staff could not locate our booking and it took 30 mins for her to sort it out.

By on Nov 30, 2015

4

post antarctica

Couples

Great location with grand view of Ushuaia. Nice facilities with comfortable room, out door spa and pool. However, the services were not meeting the 5 stars hotel standards.

By on Feb 24, 2015

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