Grand Mercure Urumqi Hualing4.5 out of 5.0
Recent guest reviews
The city of Urumqi is general unattractive with a very heavy security presence . Lots of police and armored vehicles next to police stations . I think the only reason to go there is a stopover on route to somewhere else . The Grand Mercure is surrounded by hardware wholesale stores with little else of any interest within walking distance in the immediate area . The huge lobby of the hotel is used for wedding receptions so don't be surprised to check in the middle of speeches and entertainment for a wedding party . The rooms are basic but OK . There is a male orientated karaoke operation on I think the third floor if you like that kind of thing . On the way to the airport there is a security check point where it appears that all non Han Chinese and foreigners have to go through an X ray machine and baggage is inspected . My colleague had his leatherman tool confiscated . This is on the road to the airport not the airport itself so it doesn't matter if items were in baggage that was to be checked or taken in the cabin . Overall there is nothing wrong with the Grand Metcure but the location is not very attractive .
The hotel is up an intriguing climb from the street with views from the top of the red pagoda park and the domestic market next door. The market is only of interest if you have a desire to appreciate what the Chinese like to put in their homes. This is best accessed by going to the bottom floor and then you can use your room key to reenter. this saves you time in going up and down that huge long entrance. All this I got from a lady on reception where I had no problem finding an English speaker. The hotel room was fine and clean. Like everywhere else in China - the Wifi reception was excellent. Whilst at the hotel we witnessed the abduction of the bride by the groom - apparently a local tradition - all done with great good humour and noise.
The Grand Mercure Urumqi was not in the most convenient spot if you wanted to spend time downtown, but as we were planning a day trip to Heavenly Lake and a visit to the Xinjiang Museum, it was fine for us. It was very reasonably priced for a hotel of this standard (approx $A85 per night including buffet breakfast). Rooms were spacious and minimalist, with comfortable beds and nice toiletries. We got some complimentary local fruits and nuts which was great. On the downside, we had a couple of communication problems. Ordering in the Thai restaurant was a bit tedious and the price of a glass of milk ordered on room service seemed to cause a problem at check out. They seemed to just make it up, then altered it when we protested. Overall though it was a good experience.
I stayed here during APEC Beijing, which woulda been November 2014 I believe (TA won't let me go back that far). It's a great hotel. Central location, friendly and helpful staff with at least one who can speak reliable english on hand at any given time, and very nicely located, just next to the Central Park. Also, people here know people (wink, wink) so one can, IN THEORY, arrange tours without the hassle of visiting a travel agency. Just sayin'.
Stayed two nights at the Grand Mercure as our first choice, the Sheraton hotel, was booked out during these two days. Overall an ok experience, but sadly spoilt by the checkout experience. The room was ok with a reasonable size for a 3-4 star hotel and likewise for the bathroom though the shower was a bit tight because it's over a narrow bath tub. The reception, come lobby bar, was set up for wedding receptions and that added an interesting experience and the weddings did not impact the guests with noise etc. The hotel entry security checks were courteous and friendly, and surprisingly generally better than dealings with hotel staff! At the checkout the receptionist wanted to charge us for two breakfasts that we didn't have, stating that we had booked the breakfast at checkin, and we had to pay whether we had them or not! I made it clear that we had not booked any breakfast, and what I said was we would checkout the breakfast buffet before deciding, our decision was no breakfast. After asking to speak to the manager, the front desk manager, Amanda, agreed to look into it further and after making a long phone call, eventually agreed to cancel the charge, putting it down to poor communication at check in. Unfortunately, by then the damage to our experience had been done. This reduces our confidence in this hotel and hence the rating. We then left for our stay at the Sheraton. Our sty at the Sheraton is a little more expensive, but the experience is worlds apart! Overall the Grand Mercure gave a 2 star experience, but on a good day it could make 3-4 stars.
The hotel is very clean and comfortable. The give us some fruits and nuts which was a pleasant surprise. But some things could be better: I had trouble to access the eu-fi during all my stay. The towels were very soft, but couldn't dry. And the worst part: it was difficult for them to call taxis. The last time we asked the reception guy called a man who made us pay a very high value (he wasn't a taxi driver for sure) with the excuse he couldn't find a taxi at all (we asked that with 1 day in advance). Far away from what we expect for a Mercure attendance.
The room was perfect, the a/c (important most of the year) functions well and quietly. Beds very comfortable. There were problems with the wifi which the hotel staff was able to sort out. Nice bathroom, great attendants. Friendly and helpful front desk people. Vastly-- again, vastly-- overpriced buffet breakfast/lunch/dinner. Good food, but an absurd cost. Urumqi has many, many, many, good places to eat. Grab a cab, head do NanMen, walk south and eat anywhere-- a large plate of dumplings will set you back $2, a more elaborate dinner for two might run $10-$20 if you go fancy. But the restaurant pricing is the only downside to this very, very, nice hotel.
Good room size . Only one green and one red tea bags were provided . No coffee or breadfirst tea or milk . So bring you own . Breadfirst selection is not too bad . However we did have sea food buffet dinner in the restaurant ($128 RMB per person) . The selections were good . Bad location because is not really near the centre . As we only stayed for two separate nights so no idea what the city centre is like .
There's not a lot of international chain hotels in the region and this one stands out as it's rather massive and its uniquely located in the city. There is a huge wholesale market just in front/bottom of the hotel .. we were told that the historical Silk Road passes through Urumqi and the market has almost everything ..
Not a happy experience right from the word go. Firstly, the location is not good. There are masses of people selling meat on skewers, but I'm vegetarian. Lots of little shops selling tat. Nowhere to walk except the main road. Pollution big time. With five minutes of arriving I witnessed two of the cleaning staff having a major set to, screaming and yelling like I've never heard before. I went to tell them to be quiet, which they did for a few seconds, then they started screeching again. One other room cleaner tried to stop them, but no! Totally unacceptable behaviour in a hotel. And this one purports to have stars?? Staff speaking English you cannot even count on the he fingers of one hand. Front desk staff are all smiley faced youths who say 'my English is not good'. Well, they don't have to tell me that. I'm pulling my hair out because of it. Granted, most people staying are Chinese, but surely Accor, Grand Mercure and the owner have enough business acumen to know they will lose out to competitors with these standards. The woman in charge of housekeeping, one front desk person and one man in charge in the restaurant speak good enough English to understand and trouble shoot, and were very helpful. The manager keeps himself hidden, but does speak English. Getting tea at breakfast became a joke. The first day I asked for green tea. Mei you (there isn't any) I was told. This, in the biggest green tea producing country in the world. Maybe the Chinese drink black tea, but not everyone does. And I don't. The helpful manager realised there was a problem and told the waitress to get me some green tea. OK. Next day same as the first. And so it went on. A joke now after the event, but frustrating first thing in the morning. Taking a shower became a major undertaking. A rain shower is fine if you're washing your hair, but I don't every day. So I used the hand shower. How to have a puddle rather than a swimming pool on the floor? An antiquated system that needs updating. Then sleep??? Probably a good idea to sleep between 11am and 5pm. At other times there are loud voiced men shouting to their friends and on their phones down the corridor. Party time is between 1 am and 4 am when delightfully inconsiderate people check in, and bang their doors. Sound insulation here is appalling. However, the bed and pillow are comfortable. The only reason I'm rating this as 3 and not 1 is because there are some staff who were very pleasant and helpful and have their hands tied by poorly thought through procedures. I blame management and lack of appropriate training for the poor standards in this well known French chain.
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Fitness center
Located in Urumqi City Centre within a mile (2 km) of Hongshan Park, Grand Mercure Urumqi Hualing is within a few miles (5 km) of Xinjiang Uygur Autonomous Region Museum. This 245-room, 4.5-star hotel has 3 restaurants, free in-room WiFi, and a fitness center. It's in central Urumqi and also 3 mi (4.9 km) from Xinjiang International Grand Bazaar.
There are ample dining options with 3 onsite restaurants, including CAFE VERANDA, which specializes in Asian cuisine. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. English breakfast is offered for a fee each morning from 7 AM to 11 AM.
The 245 rooms have an array of amenities, including sofa beds, refrigerators, and minibars. TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and bathrobes, and beds are dressed in premium bedding. In-room massages are available, and other amenities include free newspapers and free bottled water.
Guests of Grand Mercure Urumqi Hualing have access to a nightclub, a fitness center, and a sauna. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, 8 meeting rooms, and conference space.
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 143 reviews