Grand Mercure Urumqi Hualing4.5 out of 5.0
Recent guest reviews
The hotel is one of the few well-maintained properties in Urumqi. I stayed for 2 nights and seemed to be a popular venue for Chinese functions. It has all the 5 star facilities but the wi-fi was not dependable. You will not get your Whatsapp messages soon enough and do use Wechat instead which was a preferred communication mode everywhere in China. I ate dinner at the lobby lounge and it was a good deal during my dec stay. For a nett rate, you could have a gastronomical feast of seafood grill to fried food. Noting that the city is far from the sea, you could still get fresh oysters. Highly recommended if you do not want to brave the sub-zero winter weather. The room that I stayed was spacious and faced the outlet mall. Temperature was controlled and had a good night sleep. The toiletries were to my liking and they had a spa like scent. They could have improved on the choice of pillows though. Being in an international chain, I would have expected the frontline staff to be conversant in English. Staff and hotel management should also consider the welfare of international Muslim clients with the availability of prayer mat and direction towards the kaabah.
We had three separate stays here and we were able to store our larger bags while we visited Turpan and Kashgar. Staff were always very courteous and helpful. The room was spacious, comfortable and pleasantly decorated. The museum and Grand Bazaar were a short taxi ride away, though access via road is not easy due to the road layout. Walking access was up a long ramp, though we did find our way through the maze of lifts in the commercial centre when it was open. The breakfast was extensive and varied. Hotel security confiscated our souvenir scissors (due to regional regulations) but politely returned them on our departure.
Grand Mercure is a very good find in Urumqi. The hotel is well managed, and its rates are reasonable for the excellent quality you are getting. While the hotel facade is rather ordinary, the spacious rooms inside are modern, well maintained and comfortable. The staffs are friendly, and set up some surprises that that thrilled the kids (not sure if this is because we booked directly via the Accor website). The only 'quirk' is that the central air system was set to heat, so we had to open the windows to cool the room in autumn. No issue as the hotel is away from the main road and set high enough, so we didn't get much outside noise. The hotel is in a bustling central location, within walking distance to the Hongshan Park and a short ride to the Xinjiang Museum (good for sightseeing). We didn't take the breakfast at the hotel as there are plenty of good eats by the main road. Tip: The hotel is built on top of the houseware commercial building (on level 6 if I'm not mistaken). While it is possible to reach the hotel through the commercial centre, the latter is a maze and confusing to navigate ... it'll save you a lot of pain by accessing the hotel via the main road beside the building on foot or by car.
We stayed in the hotel for 3 nights 17-20th October. The concierge and counter staff were very accommodating. They verified the terminal of our flight, informed the taxi driver (who doesn't understand English) as to where to send us and sent us off. The rooms are comfortable, spacious and clean. The buffet breakfast are both Western and Xinjiang. We enjoyed them heartily especially the sliced beef with Xinjiang noodles or placed the beef with salad in between the buns ( voila, you have Subway sandwich). The hotel's location is excellent. We took the bus to Danxia Rainbow Mountains and to the International Grand Bazaar. Got back to the hotel by taxi and the elevator by the side entrance from Hualing Commercial Centre took us directly up to our floor.
The city of Urumqi is general unattractive with a very heavy security presence . Lots of police and armored vehicles next to police stations . I think the only reason to go there is a stopover on route to somewhere else . The Grand Mercure is surrounded by hardware wholesale stores with little else of any interest within walking distance in the immediate area . The huge lobby of the hotel is used for wedding receptions so don't be surprised to check in the middle of speeches and entertainment for a wedding party . The rooms are basic but OK . There is a male orientated karaoke operation on I think the third floor if you like that kind of thing . On the way to the airport there is a security check point where it appears that all non Han Chinese and foreigners have to go through an X ray machine and baggage is inspected . My colleague had his leatherman tool confiscated . This is on the road to the airport not the airport itself so it doesn't matter if items were in baggage that was to be checked or taken in the cabin . Overall there is nothing wrong with the Grand Metcure but the location is not very attractive .
The hotel is up an intriguing climb from the street with views from the top of the red pagoda park and the domestic market next door. The market is only of interest if you have a desire to appreciate what the Chinese like to put in their homes. This is best accessed by going to the bottom floor and then you can use your room key to reenter. this saves you time in going up and down that huge long entrance. All this I got from a lady on reception where I had no problem finding an English speaker. The hotel room was fine and clean. Like everywhere else in China - the Wifi reception was excellent. Whilst at the hotel we witnessed the abduction of the bride by the groom - apparently a local tradition - all done with great good humour and noise.
The Grand Mercure Urumqi was not in the most convenient spot if you wanted to spend time downtown, but as we were planning a day trip to Heavenly Lake and a visit to the Xinjiang Museum, it was fine for us. It was very reasonably priced for a hotel of this standard (approx $A85 per night including buffet breakfast). Rooms were spacious and minimalist, with comfortable beds and nice toiletries. We got some complimentary local fruits and nuts which was great. On the downside, we had a couple of communication problems. Ordering in the Thai restaurant was a bit tedious and the price of a glass of milk ordered on room service seemed to cause a problem at check out. They seemed to just make it up, then altered it when we protested. Overall though it was a good experience.
I stayed here during APEC Beijing, which woulda been November 2014 I believe (TA won't let me go back that far). It's a great hotel. Central location, friendly and helpful staff with at least one who can speak reliable english on hand at any given time, and very nicely located, just next to the Central Park. Also, people here know people (wink, wink) so one can, IN THEORY, arrange tours without the hassle of visiting a travel agency. Just sayin'.
Stayed two nights at the Grand Mercure as our first choice, the Sheraton hotel, was booked out during these two days. Overall an ok experience, but sadly spoilt by the checkout experience. The room was ok with a reasonable size for a 3-4 star hotel and likewise for the bathroom though the shower was a bit tight because it's over a narrow bath tub. The reception, come lobby bar, was set up for wedding receptions and that added an interesting experience and the weddings did not impact the guests with noise etc. The hotel entry security checks were courteous and friendly, and surprisingly generally better than dealings with hotel staff! At the checkout the receptionist wanted to charge us for two breakfasts that we didn't have, stating that we had booked the breakfast at checkin, and we had to pay whether we had them or not! I made it clear that we had not booked any breakfast, and what I said was we would checkout the breakfast buffet before deciding, our decision was no breakfast. After asking to speak to the manager, the front desk manager, Amanda, agreed to look into it further and after making a long phone call, eventually agreed to cancel the charge, putting it down to poor communication at check in. Unfortunately, by then the damage to our experience had been done. This reduces our confidence in this hotel and hence the rating. We then left for our stay at the Sheraton. Our sty at the Sheraton is a little more expensive, but the experience is worlds apart! Overall the Grand Mercure gave a 2 star experience, but on a good day it could make 3-4 stars.
The hotel is very clean and comfortable. The give us some fruits and nuts which was a pleasant surprise. But some things could be better: I had trouble to access the eu-fi during all my stay. The towels were very soft, but couldn't dry. And the worst part: it was difficult for them to call taxis. The last time we asked the reception guy called a man who made us pay a very high value (he wasn't a taxi driver for sure) with the excuse he couldn't find a taxi at all (we asked that with 1 day in advance). Far away from what we expect for a Mercure attendance.
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Fitness center
Located in Urumqi City Centre within a mile (2 km) of Hongshan Park, Grand Mercure Urumqi Hualing is within a few miles (5 km) of Xinjiang Uygur Autonomous Region Museum. This 250-room, 4.5-star hotel has 3 restaurants, free in-room WiFi, and a fitness center. It's in central Urumqi and also 3 mi (4.9 km) from Xinjiang International Grand Bazaar.
There are ample dining options with 3 onsite restaurants, including CAFE VERANDA, which specializes in Asian cuisine. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. Buffet breakfast is offered for a fee each morning from 7 AM to 11 AM.
The 250 rooms have an array of amenities, including sofa beds, refrigerators, and minibars. TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and bathrobes, and beds are dressed in premium bedding. In-room massages are available, and other amenities include free newspapers and free bottled water.
Grand Mercure Urumqi Hualing features a nightclub, karaoke, and a fitness center. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include a sauna, free WiFi in public areas, and 8 meeting rooms.
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 147 reviews