Grand Mercure Urumqi Hualing4.5 out of 5.0
Recent guest reviews
Stayed two nights at the Grand Mercure as our first choice, the Sheraton hotel, was booked out during these two days. Overall an ok experience, but sadly spoilt by the checkout experience. The room was ok with a reasonable size for a 3-4 star hotel and likewise for the bathroom though the shower was a bit tight because it's over a narrow bath tub. The reception, come lobby bar, was set up for wedding receptions and that added an interesting experience and the weddings did not impact the guests with noise etc. The hotel entry security checks were courteous and friendly, and surprisingly generally better than dealings with hotel staff! At the checkout the receptionist wanted to charge us for two breakfasts that we didn't have, stating that we had booked the breakfast at checkin, and we had to pay whether we had them or not! I made it clear that we had not booked any breakfast, and what I said was we would checkout the breakfast buffet before deciding, our decision was no breakfast. After asking to speak to the manager, the front desk manager, Amanda, agreed to look into it further and after making a long phone call, eventually agreed to cancel the charge, putting it down to poor communication at check in. Unfortunately, by then the damage to our experience had been done. This reduces our confidence in this hotel and hence the rating. We then left for our stay at the Sheraton. Our sty at the Sheraton is a little more expensive, but the experience is worlds apart! Overall the Grand Mercure gave a 2 star experience, but on a good day it could make 3-4 stars.
The hotel is very clean and comfortable. The give us some fruits and nuts which was a pleasant surprise. But some things could be better: I had trouble to access the eu-fi during all my stay. The towels were very soft, but couldn't dry. And the worst part: it was difficult for them to call taxis. The last time we asked the reception guy called a man who made us pay a very high value (he wasn't a taxi driver for sure) with the excuse he couldn't find a taxi at all (we asked that with 1 day in advance). Far away from what we expect for a Mercure attendance.
The room was perfect, the a/c (important most of the year) functions well and quietly. Beds very comfortable. There were problems with the wifi which the hotel staff was able to sort out. Nice bathroom, great attendants. Friendly and helpful front desk people. Vastly-- again, vastly-- overpriced buffet breakfast/lunch/dinner. Good food, but an absurd cost. Urumqi has many, many, many, good places to eat. Grab a cab, head do NanMen, walk south and eat anywhere-- a large plate of dumplings will set you back $2, a more elaborate dinner for two might run $10-$20 if you go fancy. But the restaurant pricing is the only downside to this very, very, nice hotel.
Good room size . Only one green and one red tea bags were provided . No coffee or breadfirst tea or milk . So bring you own . Breadfirst selection is not too bad . However we did have sea food buffet dinner in the restaurant ($128 RMB per person) . The selections were good . Bad location because is not really near the centre . As we only stayed for two separate nights so no idea what the city centre is like .
There's not a lot of international chain hotels in the region and this one stands out as it's rather massive and its uniquely located in the city. There is a huge wholesale market just in front/bottom of the hotel .. we were told that the historical Silk Road passes through Urumqi and the market has almost everything ..
Not a happy experience right from the word go. Firstly, the location is not good. There are masses of people selling meat on skewers, but I'm vegetarian. Lots of little shops selling tat. Nowhere to walk except the main road. Pollution big time. With five minutes of arriving I witnessed two of the cleaning staff having a major set to, screaming and yelling like I've never heard before. I went to tell them to be quiet, which they did for a few seconds, then they started screeching again. One other room cleaner tried to stop them, but no! Totally unacceptable behaviour in a hotel. And this one purports to have stars?? Staff speaking English you cannot even count on the he fingers of one hand. Front desk staff are all smiley faced youths who say 'my English is not good'. Well, they don't have to tell me that. I'm pulling my hair out because of it. Granted, most people staying are Chinese, but surely Accor, Grand Mercure and the owner have enough business acumen to know they will lose out to competitors with these standards. The woman in charge of housekeeping, one front desk person and one man in charge in the restaurant speak good enough English to understand and trouble shoot, and were very helpful. The manager keeps himself hidden, but does speak English. Getting tea at breakfast became a joke. The first day I asked for green tea. Mei you (there isn't any) I was told. This, in the biggest green tea producing country in the world. Maybe the Chinese drink black tea, but not everyone does. And I don't. The helpful manager realised there was a problem and told the waitress to get me some green tea. OK. Next day same as the first. And so it went on. A joke now after the event, but frustrating first thing in the morning. Taking a shower became a major undertaking. A rain shower is fine if you're washing your hair, but I don't every day. So I used the hand shower. How to have a puddle rather than a swimming pool on the floor? An antiquated system that needs updating. Then sleep??? Probably a good idea to sleep between 11am and 5pm. At other times there are loud voiced men shouting to their friends and on their phones down the corridor. Party time is between 1 am and 4 am when delightfully inconsiderate people check in, and bang their doors. Sound insulation here is appalling. However, the bed and pillow are comfortable. The only reason I'm rating this as 3 and not 1 is because there are some staff who were very pleasant and helpful and have their hands tied by poorly thought through procedures. I blame management and lack of appropriate training for the poor standards in this well known French chain.
Nothing remarkable about this place. It's a decent business hotel, but they had helpful english-speaking staff who sorted us out with taxis to the bazaar and then to the train station, and there was nothing not to like about the room. Didn't have breakfast or explore the hotel facilities, and I think there was some loud music coming from somewhere at night (i could hear it faintly but it didn't bother me), but I would still have no problem recommending this place.
We stayed there for only 1 night during our Silk Road trip. I found there are room for improvement in housekeeping as the pillows were not properly made up upon check in. There were stains on carpet and washroom. Maybe it's the best Urumqi hotel but it's just not a five star hotel. Reception were not particularly helpful or professional. Breakfast was pretty average. Still it's better than most Xinjiang hotels.
Good hotel, but miss amenities such as a pool for such a class of hotel. Breakfast buffet offer a large choice of local and international. Loved the Thai restaurant. The location is close to a commodity market, not best for tourism, but a quick taxi ride give access to good restaurant and real market.
This is a very clean , very well functioning hotel with some English speaking staff at the reception. Rooms are big and modern, nice bathroom. Breakfast is very good with a real big choice. Dinner buffet was also nice, but meals were a bit cold. The surroundings are those of a big city: big roads, busy Chinese business, supermarkets.
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Fitness center
Located within a mile (2 km) of Hongshan Park, Grand Mercure Urumqi Hualing is within 3 miles (5 km) of Xinjiang Uygur Autonomous Region Museum. This 245-room, 4.5-star hotel has 3 restaurants, free in-room WiFi, and a fitness center. It's in central Urumqi and also 3 mi (4.9 km) from Xinjiang International Grand Bazaar.
There are ample dining options with 3 onsite restaurants, including CAFE VERANDA, which specializes in Asian cuisine. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café. For your convenience, a English breakfast is served for a fee each morning from 7 AM to 11 AM.
The 245 rooms have an array of amenities, including sofa beds, refrigerators, and minibars. TVs come with satellite channels and pay movies, and guests can stay connected with free WiFi and wired Internet. Bathrooms offer hair dryers and bathrobes, and beds are dressed in premium bedding. In-room massages are available, and other amenities include free newspapers and free bottled water.
Guests of Grand Mercure Urumqi Hualing have access to a nightclub, a fitness center, and a sauna. The 24-hour front desk has staff standing by to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this luxury hotel include free WiFi in public areas, 8 meeting rooms, and conference space.
Reviews from Trip Advisor
89% of guests recommend this hotelTotal of 138 reviews