Four Points by Sheraton Montevideo3.5 out of 5.0
Recent guest reviews
This hotel could be so much better, it seems tired. Room could use a facelift; furniture and toilet seat cover is scratched up, cleanliness is mediocre (mold in tub caulking), sheets and pillows are torn, mismatched, and stained. Bed isn't the most comfortable. Water pressure poor. Service is average- we requested late checkout, and the front desk couldn't find it on our reservation. We got a lot of "I don't knows". However, I've come to expect not so great housekeeping and service in Brazil, Argentina, and Uruguay. Otherwise, it's an average hotel. Good size room, basic amenities, overall good value for price, and decent location.
After signing off a ship hainworked all night this was a comfy if basic clean day room with air conditioning and bathtub. It was heaven after a late night. WiFi did not work in room and lunch was served late due to function but breakfast and lunch buffet both satisfying and healthy. Friendly staff with good English and a central location.
The best asset of this hotel is absolutely its prime location, right by the town hall and within walking distance to the core of Montevideo and the river, so you can easily move around on foot there! From the airport, you can get there by taxi (arranged by the hotel for 50 dollars and charged into the room) or by bus (COT to Tres Cruces and then a very short/cheap taxi ride). The hotel manager is never there, for he is also in charge of Sheraton, which leaves the place a bit headless. The unit is aimed at businesspeople and crews but it serves a regular tourist very well. The building must date from the 70s or so, the atrium is not so narrow and has an inviting flair. Right at the end of it the restaurant/breakfast room can be found, and at the other corner a small business centre (with old computers which never work properly) and a more reserved area for business interactions. Rooms follow the American standard and tend to be large and welcoming, but there are many issues in them! The furniture is tacky and very tired already (it looks like they'll collapse any time!), carpet floor seems filthy and has stains of whatever and whenever, there are few wall sockets; bathroom is large but also old-fashioned, with a tub and a bidet! Internet is free of charge and should be much more reliable and stable than it really is, especially when the hotel is aiming at businesspeople as their target audience! On the top floor you have a pool with lovely view, a resting area and a dry sauna. It may be cultural in southern South America not to have breakfast as the main meal, which must be the only explanation for it to be so elementary and uninspiring, despite the friendliness of the whole staff. And the confusing fact it may cost either 10 or 17 dollars (ridiculously expensive for the little it is offered), depending on whether you talk to the reception or the restaurant itself first, makes no sense whatsoever! There must be an urgent refresh training on the SPG benefits and rules, for some of the staff seems unaware of how they work. Reception is very attentive and flexible, they are always most kind to provide you with any info about the city, attractions there and around, and restaurants, with some very interesting suggestions! Just DON'T go to El Fogón, see review here! All in all, a decent stay and a place to come back to, but it's more than time to give this hotel a makeover into the new century!
This hotel and its staff are top notch. At the time of my check-in, I had just learned I'd be unexpectedly stranded in Montevideo for an extra week due to Hurricane Irma in Miami. I was also very sick and under a lot of stress due to the business trip that I was in Uruguay for. The staff sensed my stress and went above and beyond to ensure I was comfortable and well taken care of. They were not only very nice and understanding, but they even offered me a free room upgrade since I was so out of sorts when I checked in. I declined the free upgrade, but was so impressed at their kindness. The manager in particular (I forget his name!) was so friendly and attentive. The breakfast was amazing! A waiter named Lorenzo was so kind and cheerful. When I told him it was my first time in Uruguay, he walked me around the food area and pointed out all the local foods I needed to try in the buffet-style breakfast. He also helped with my luggage and just generally went out of his way to help me. The spa was the icing on the cake. It was empty each time I visited it, so I had the place to myself. Everything was spotless and modern. The views were also really great. Last but not least, the hotel in general was wonderful. Excellent location, beautiful decor, very comfortable, spacious rooms. This is the only place I'd stay if I visited Montevideo again. Thanks, Sheraton!
The service is great and the rooms are beautiful. Marble bathrooms, fluffy bathrobes, and large comfortable beds. It is expensive. I'm sure you can find hotels that are just as comfortable elsewhere, however, there is not guessing whenever I stay at a Four Points hotel it's high-quality rooms and service. I ate at the restaurant and the buffet breakfast was great. It had everything you could possibly want to eat.
We stayed here for one night during a short stay in Montevideo. The hotel is showing a bit of its age with dated fixtures in the rooms and common areas. The staff is very friendly and helpful. There is no bar per say at this hotel, even though it says there is one. You need to order your drinks in the restaurant or from the host/hostess of the restaurant if you want to have it in the lobby. But that worked fine for us. And you get a nice tapa with your drink orders. The room we had was on the third floor and was a junior suite. The room is a bit dated, but large in size. The windows of the rooms are not thick and you hear all the outside noise. We stayed over a Friday night, and were woken up several times by drunken people going to the bus stop that is directly across from the hotel. Get a high up floor or a room that does not face the front of the building. The room was clean enough, but the bathroom could have used a bit more attention to detail. The location is great for walking around the Old City. We didn't feel unsafe in the neighborhood at all, but we also weren't out past midnight. Overall, I would recommend staying here for the location, friendly service, and SPG program membership. I am Platinum and they definitely recognized my status with a nice room upgrade.
The front desk staff went above and beyond during our stay last week. We had SIM cards we had purchased, but needed to call to activate them. The front desk staff made the calls for us, (this task would have been very difficult for us as we do not speak Spanish), and checked that all was done correctly.
Reception was not prepared to host a family group of 11 people. Only Frederico was kind enough to help us with our suitcases. They sell rooms with air conditioning and the system does not work. Luzia from the bar was extremely helpful in trying to minimize this negative initial image.
The location makes it easy to reach the tourist points in Ciudad Vieja on foot. We stayed on the 6th floor and the room and bathroom were basic but comfortable, with good space (no luxury, but a big bed with good matress, 2 kinds of pillows, well illuminated, a desk, an armchair, nice TV with cable, channels in English, Spanish, Portuguese, Italian available). Although it's in the centre, there was not much noise. The hotel staff is very kind. The breakfast buffet is good, with fresh bread and fresh fruits. But if you need good coffee to get started, better look for it somewhere else. Even the Illy spresso was bad. The pool is a nice way to rest after sightseeing all day. There is also a small but well equiped gym. The restaurant is not a highlight, but it's an option if you are not on the mood to go out for dinner and it opens earlier than most of the restaurants in town.
The hotel is very well located, near downtown. Our room was in the 5 floor and was very confortable. The breakfast was complete with fruits (no banana...), orange juice, pastry and bacon and eggs, and it includes mate if you like!!!! The gym is small (only one runner) and the pool too (forget to swimm, its only to relax) The staff is very kind and willing to help, i recommend it!!!
- Free WiFi and wired Internet in rooms and public areas
- Onsite dining
- Indoor pool
- Health club
Located in Centro, Four Points by Sheraton Montevideo is next to Intendencia Lookout and Museum of the History of Art. This 3.5-star hotel has 135 guestrooms and offers an indoor pool, free in-room WiFi, and a health club. Centrally located in Montevideo, the hotel is also a short walk from Montevideo Museum of Art History and Fountain of Locks.
For your convenience, a cooked-to-order breakfast is served each morning for a fee. Savor a meal from the comfort of your room with 24-hour room service, or entertain your taste buds at the onsite restaurant or coffee shop/café.
All 135 individually decorated accommodations feature sitting areas. 32-inch flat-screen TVs come with digital channels and DVD players, and guests can stay connected with free WiFi and wired Internet. Select Comfort beds sport premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. IPod docks, minibars, and free bottled water are also standard.
At Four Points by Sheraton Montevideo, guests enjoy an indoor pool, a health club, and a sauna. If you drive, self parking is USD 10 per day, or you can take advantage of the airport shuttle (available 24 hours) for USD 60 per vehicle roundtrip. Multilingual staff at the front desk are standing by 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Other amenities at this family-friendly hotel include free WiFi in public areas, a conference center, and a 24-hour business center.
Reviews from Trip Advisor
80% of guests recommend this hotelTotal of 739 reviews