Neptune Palm Beach Boutique Resort & Spa All Inclusive in Mombasa

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Luxury hotel on the beach, with outdoor pool

Choose dates to view prices

Where to?

Dates

May 2025

June 2025

Outdoor pool, pool umbrellas, sun loungers

Desk, free cribs/infant beds, free WiFi, bed sheets

Overview
Rooms
Location
Policies

Very good

Popular amenities

All inclusive
Bar
Breakfast included
Pool
24/7 front desk
Room service

Explore the area

Diani Beach, Galu Kinondo, Diani Beach, 80400

Galu Kinondo Beach
‪7 min walk‬
Diani Beach
‪4 min drive‬
Kaya Kinondo Sacred Forest
‪9 min drive‬
Mombasa (MBA-Moi Intl.)
‪58 min drive‬

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Room options

Deluxe Room, Garden View

366 sq ft
Sleeps 3
1 Double Bed and 1 Twin Bed

Deluxe Room Ocean Front

366 sq ft
Sleeps 3
1 Double Bed and 1 Twin Bed

Deluxe Room Sea Side

366 sq ft
Sleeps 3
1 Double Bed OR 1 Twin Bed

About the neighborhood

Diani Beach

Located in Galu Beach within a 5-minute walk of Diani Beach, Neptune Palm Beach Boutique Resort & Spa All Inclusive is within a 15-minute stroll of Galu Kinondo. This 60-room, 4.5-star hotel has free breakfast, a full-service spa, and an outdoor pool.

What's nearby

Galu Kinondo Beach - 7 min walk - 0.4 miles
Diani Beach - 4 min drive - 3.0 miles
Kaya Kinondo Sacred Forest - 9 min drive - 2.8 miles
Tiwi Beach - 24 min drive - 12.3 miles
Chale Beach - 28 min drive - 7.4 miles

Getting around

Ukunda (UKA) - 23 min drive

Restaurants

‪Havana Bar, Diani Beach - ‬8 min drive
‪Nomad's Beach Bar And Restaurant - ‬6 min drive
‪Coast Dishes - ‬11 min drive
‪Kole Kole Restaurant - ‬4 min drive
‪Tandoori - ‬5 min drive

About this property

Neptune Palm Beach Boutique Resort & Spa All Inclusive

Luxury hotel on the beach, with outdoor pool

Neptune Palm Beach Boutique Resort & Spa All Inclusive features a full-service spa, an outdoor pool, and a children's pool. There's free parking and an airport shuttle for a fee. Multilingual staff at the 24-hour front desk can assist with tours or tickets, dry cleaning/laundry, and luggage storage. Other amenities at this all-inclusive hotel include a sauna, outdoor tennis courts, and free WiFi in public areas.

Guests can expect free WiFi and flat-screen TVs. Other standard amenities include balconies or patios, refrigerators, and coffee makers.

An outdoor pool and a children's pool are on site. Other recreational amenities include outdoor tennis courts and a sauna.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can indulge in a pampering treatment at the hotel's full-service spa, 5enses Sea Spa. Services include facials, body wraps, body scrubs, and body treatments. The spa is equipped with a sauna and Turkish bath/hammam. Children under 18 years old are not allowed in the spa without adult supervision. Guests under 18 years old are not allowed in the spa. There are hot springs/mineral springs on site.

Languages

English, French, German, Swahili

Similar properties

Pool
All inclusive
Spa
Kids pool

$212 nightly

May 29 - May 30

Total includes taxes and fees

Property amenities

Internet

Available in all rooms: Free WiFi
Available in some public areas: Free WiFi

Parking and transportation

Roundtrip airport shuttle (surcharge)
Free shopping center shuttle
Free self parking on site

Food and drink

Free buffet breakfast available daily 7:00 AM to 9:30 AM
A bar/lounge
A coffee shop/cafe
A poolside bar
A restaurant
Snack bar/deli

Restaurants on site

Mnazi Restaurant
The Deck

Things to do

2 outdoor tennis courts
Archery
Billiards/pool table
Children's pool
Free children's club
Full-service spa
Library
Outdoor pool
Playground
Sauna
Scuba diving
Snorkeling
Table tennis
Windsurfing

Family friendly

Babysitting (surcharge)
Children's pool
Free children's club
Free supervised activities for children
In-room crib
In-room refrigerator
Laundry facilities
Outdoor pool
Playground
Snack bar/deli

Conveniences

24-hour front desk
Gift shop/newsstand
Hair salon
Laundry facilities
Luggage storage
Safe at front desk

Guest services

Dry cleaning/laundry service
Housekeeping (daily)
Multilingual staff
Tour and ticket assistance
Wedding services

Business services

Business center
Conference center
Meeting room

Outdoors

Beach loungers
Beach towels
Beach umbrellas
Garden
On the beach
On the waterfront
Pool loungers
Pool umbrellas
Terrace

Full-service spa

Body scrubs
Body wraps
Facials
Hot/mineral springs
Manicures/pedicures
Massage
Sauna
Turkish bath

Accessibility

No elevator

Banquet hall
Mosquito nets
Smoke-free property
Traditional architecture

Room amenities

Bedroom

Bedsheets provided
Free crib

Bathroom

Hair dryer
Private bathroom
Shower
Towels provided

Entertainment

Flat-screen TV

Food and drink

Coffee/tea maker
Electric kettle
Limited room service
Refrigerator

Air conditioning (climate-controlled)
Ceiling fan
Desk
Safe

Policies

Check-in

Check-in start time: 2:00 PM; Check-in end time: midnight

Late check-in subject to availability

Minimum check-in age: 18

Check-out

Check-out before 2:00 PM

Late check-out subject to availability

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property

To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation

Access methods

Staffed front desk

Pets

This property doesn't allow pets or service animals

Children and extra beds

Free cribs/infant beds are available

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

In-room safe fee: KES 195 per day

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy

Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges

Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed

This property accepts credit cards and cash

Cashless transactions are available

Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit

Check-in: 2:00 PM
Check-out: 2:00 PM
Minimum check-in age: 18

The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the airport shuttle (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
Charges for extra guests may apply and vary depending on the property's policy.
A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
This property accepts credit cards and cash.
Onsite safety features include a fire extinguisher, a smoke detector, a security system, and a first aid kit.
Cashless payment methods are available for all transactions.

Additional information about polices, regulations, and more:

There are no elevators.
No rollaway or extra beds are available.

Property is also known as

Neptune Palm Beach Boutique All Inclusive Ukunda

Neptune Palm Beach Boutique All Inclusive

Neptune Palm Beach Boutique Resort All Inclusive Ukunda

Neptune Palm Beach Boutique Ukunda

Neptune Palm & Inclusive Diani

Neptune Palm Beach Boutique Resort Spa All Inclusive

Neptune Palm Beach Boutique Resort & Spa All Inclusive Hotel

Frequently asked questions

Will I find all-inclusive rates at Neptune Palm Beach Boutique Resort & Spa All Inclusive?

Neptune Palm Beach Boutique Resort & Spa All Inclusive is an all-inclusive resort and rates come with meals and many of the onsite activities. Activities include snorkeling, windsurfing, and mini golf.

How much does it cost to stay at Neptune Palm Beach Boutique Resort & Spa All Inclusive?

As of May 27, 2025, prices found for a 1-night stay for 2 adults at Neptune Palm Beach Boutique Resort & Spa All Inclusive on Jun 6, 2025 start from $310.17, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are free cancellation options available at Neptune Palm Beach Boutique Resort & Spa All Inclusive?

Neptune Palm Beach Boutique Resort & Spa All Inclusive provides free cancellation on select room rates. To learn more, take a look at the cancellation policy on Orbitz.

What's there to see close to Neptune Palm Beach Boutique Resort & Spa All Inclusive?

This hotel is situated in Galu Beach within a 10-minute walk of Diani Beach and Galu Kinondo. Kaya Kinondo Sacred Forest is also within a driving distance of 2.3 mi.

Will I be able to park at Neptune Palm Beach Boutique Resort & Spa All Inclusive?

Yes, self parking is offered for free at the hotel.

Is there a spa at Neptune Palm Beach Boutique Resort & Spa All Inclusive?

5enses Sea Spa is the hotel's spa and services include body wraps, hot springs, mani/pedis, and facials.

Does Neptune Palm Beach Boutique Resort & Spa All Inclusive have a casino?

No, Neptune Palm Beach Boutique Resort & Spa All Inclusive doesn't have a casino.

Is there an indoor pool at Neptune Palm Beach Boutique Resort & Spa All Inclusive?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Neptune Palm Beach Boutique Resort & Spa All Inclusive?

This beachfront hotel offers plenty of amenities for couples including an outdoor pool, a poolside bar, and a restaurant with al fresco dining.

Does Neptune Palm Beach Boutique Resort & Spa All Inclusive have a hot tub?

No, but this hotel does have hot springs.

Does Neptune Palm Beach Boutique Resort & Spa All Inclusive feature a restaurant that includes a breakfast menu?

Yes, Neptune Palm Beach Boutique Resort & Spa All Inclusive serves free buffet breakfast at Mnazi Restaurant each morning.

Does Neptune Palm Beach Boutique Resort & Spa All Inclusive allow pets to stay for free?

No, pets and service animals aren't allowed at Neptune Palm Beach Boutique Resort & Spa All Inclusive.

Does Neptune Palm Beach Boutique Resort & Spa All Inclusive have connecting rooms?

No, there aren't connecting guestrooms at this hotel.

What is the closest airport to Neptune Palm Beach Boutique Resort & Spa All Inclusive?

The closest major airport to Neptune Palm Beach Boutique Resort & Spa All Inclusive is Ukunda (UKA), which is 5.2 mi away (23 minutes by car). Another top airport is Mombasa (MBA-Moi Intl.), which is around 22.9 mi away.

Are there rooms with balconies at Neptune Palm Beach Boutique Resort & Spa All Inclusive?

Yes, every guestroom at Neptune Palm Beach Boutique Resort & Spa All Inclusive comes with a balcony with some featuring garden views.

Does Neptune Palm Beach Boutique Resort & Spa All Inclusive have a wedding venue?

Take advantage of the wedding venue at Neptune Palm Beach Boutique Resort & Spa All Inclusive if you plan to say "I do" during your trip.

Neptune Palm Beach Boutique Resort & Spa All Inclusive Reviews

8.2

Very Good

8.8/10

Cleanliness

8.8/10

Staff & service

10/10

Amenities

8.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

10/10 Excellent

Joshua

Traveled with family

Sep 11, 2023

Liked: Cleanliness, staff & service, amenities

Excellent!

Stayed 4 nights in Aug 2023

10/10 Excellent

Verified traveler

Aug 18, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Aug 2023

10/10 Excellent

Hasina

Traveled with family

Jan 5, 2023

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 3 nights in Dec 2022

8/10 Good

Fiona

Jun 28, 2019

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great beach resort complex

We had a lovely stay at the Neptune Palm with our teenage son, we found the room comfortable with all amenities to be very good. A bit of modernisation would be good but it was clean, the shower was good and the staff were more than happy to help with any requests we had. The food standard & variety was excellent and we all enjoyed our meals. We would happily stay there again, but if we did we would take an iron with us as there are none available. The 2 main negative points were the flies in the daytime, particularly in the restaurants and the hawkers on the beach pestering you to buy their goods or services making it impossible to sunbathe on the beach!

Stayed 7 nights in Jun 2019

6/10 Okay

Verified traveler

Apr 10, 2018

Liked: Staff & service

The hotel is OK, the location is great but a few things need sorting, the wifi could be better, it drops every couple of minutes, and the rooms could be cleaner and some of the facilities such as showers should be updated. I was pleasantly surprised by their food which is quite good for an all inclusive. The kitchen staff were all very lovely and friendly.

Stayed 4 nights in Apr 2018

10/10 Excellent

Verified traveler

Jun 12, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Neptune review

It's a great hotel. A little disappointed with the view out to the beach, which is what I had in mind.

Stayed 1 night in Jun 2017

8/10 Good

Caroline , Dallas Texas

Apr 19, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Beautiful quiet hotel on gorgeous Diani Beach

Pros: The staff was very welcoming. Facility is Well maintained. Would be a great place for honeymooners. Rooms are beautifully done. Their sister hotel next door had more kids at the pool so also family friendly. The food was great, mainly Kenyan inspired. Patrick at the main bar was a great guy with a good attitude. A short taxi ride to several nice clubs. Reasonably priced excursions nearby. Overall, very happy with the hotel. Cons: The shower water pressure was close to none, very low. Parts of shower and bathroom wall was dirty. There was a curio/shops next to hotel with overly aggressive sales people. If you are not a local or from Kenya, beware of them and the prices. If you get the all inclusive, be ready to get bottom of the line drinks. Anything else you pay extra which is pretty much standard in most all inclusive hotels around the world.

10/10 Excellent

Tyler, Canada

May 12, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

A wonderful location, with excellent service, a beautiful beach on the doorstep and lovely facilities that capture the Swahili feel and provide all your comforts. Highly recommend

10/10 Excellent

Chad, Raleigh, NC

Apr 17, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great Hotel Would Stay Again

We had a great stay at this resort. Food was great and the bartenders were extremely friendly.

8/10 Good

Rob, Johannesburg

Nov 25, 2015

Liked: Cleanliness, staff & service, property conditions & facilities

Lovely spot; great staff

Excellent and pleasant staff; lovely pool; amazing beach. Only problem: aggressive hawkers on the beach; the weather was very muggy.

8/10 Good

Verified traveler

Jul 1, 2015

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice All-Inclusive

We enjoyed our stay at Neptune. It was the slow season when we arrived (late June) and they only had their exclusive rooms open. After reading the reviews, I was under the impression that this would be a nicer area for a couple on their honeymoon. It was very nice and well kept. Staff was really nice and accommodating but there were groups of younger students staying above us and in the same part of the hotel. I was expecting this to be adults (couples) only based on the description. The food tasted fine but both my husband and I unfortunately got sick and decided to eat at other hotels during our stay (we are from the states so it definitely could have been sickness due to traveling and nothing to do with the actual food). I wish the beach was private as we were constantly harassed by the beach boys but that's common in all of Diani. The rooms were very clean and you can't beat the price we paid for an all-inclusive. Everyone who worked at Neptune was extremely kind and deserves recognition. The grounds keeper even provided us with fresh coconuts and flowers each morning. During our stay, each night, they left a basket of fruit and one night a bottle of wine since it was our honeymoon. I would recommend this place if you are looking for an all-inclusive!

2/10 Terrible

Reda, Birmingham, UK

May 18, 2014

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

This hotel is overrated, it's an average 3 star hotel at best, definitely not 4.5 stars!

6/10 Okay

Roger, Northern Ireland

Jul 21, 2013

Liked: Cleanliness, staff & service, property conditions & facilities

Great location, below avg food :-(

Mixed feelings about this place. Good points:The location is great and the beach is very beautiful here. Lovely rooms and very nice pool area/bar. Top marks for these. Bad points: Food is below average at best for this rating of hotel. I was very disappointed - really glad i didn't stay for any more than 4 days because of this. If it was a 3 star hotel, I would say nothing, but it is rated higher. Also I find it INCREDIBLE that you would get a complimentary bottle of wine, and water (good point) in your room and then every night after the first you don't get water. When I asked reception they said to go to the bar and fill your empty bottle from the dispenser.!!!. The beds in this place are as very hard. Beware unless you are ok with this.

8/10 Good

Grégoire

Jan 9, 2021

Liked: Cleanliness, staff & service, property conditions & facilities

Good : -environnement -nice staff -clean -nice rooms Bad : -Bed very very hard -Got really sick because of food

Stayed 6 nights in Jan 2021

2/10 Terrible

NELSON

Oct 26, 2020

Disliked: Staff & service, property conditions & facilities, room comfort

Péssimo Atendimento

Staff da recepcao totalmente despreparado, atendimento da recepção péssimo, chegada demorou mais de 30 min para ser atendido precisei de fazer impressões eles não tinham papel não trocam dinheiro não dão informações corretas um descaso com o cliente PÉSSIMO nota ZERO jAMAIS volto e farei questão de fazer marketing contra

Stayed 3 nights in Oct 2020

10/10 Excellent

Svetlana

Dec 10, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Stayed 6 nights in Nov 2018

10/10 Excellent

Carlos, España

May 13, 2018

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

El hotel está a pie de playa. Las instalaciones son excelentes. Lo mejor la comida y la atención del personal, especialmente del grupo de animadores.

Stayed 6 nights in May 2018

8/10 Good

manuela

Dec 13, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

tutto ok

tutto ok.

Stayed 4 nights in Dec 2017

10/10 Excellent

Niels Erik

Aug 26, 2017

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Pas på aber der stjæler smiler

Stayed 9 nights in Aug 2017

6/10 Okay

Gunnel

Jan 1, 2017

Liked: Room comfort

Lever inte upp till lyxprisnivån!

Mycket dyrt, inte prisvärt!

6/10 Okay

Adèle , Paris

Nov 26, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bon hôtel

L'hôtel est très agréable. Le personnel est absolument adorable et surtout très courageux. Cependant, il y a plusieurs points négatifs à souligner : - L'hôtel est très loin de Mombasa et son aéroport, il faut compter en moyenne 2 heures pour y accéder. Il faudra donc prévoir un budget de 100€ AR pour l'aéroport. - Aucun transfert n'est prévu depuis l'aéroport vers l'hôtel et personne (que ce soit sur le site de l'hôtel ou Expédia) ne communique cette information. Vous devrez vous débrouiller seul. - Lors de mon séjour, l'hôtel ne prévoyait aucune excursion, encore une fois, vous devrez vous débrouiller seul si vous souhaitez faire un safari, visiter Mombasa ou faire autre chose. L'hôtel vous enverra vers une petite agence en dehors, Marco Polo (les excursions sont un peu chères et pas de très bonne qualité). Cet hôtel est parfait si vous souhaitez vous reposer près de la piscine.

8/10 Good

ML, perigueux

Nov 4, 2016

Liked: Cleanliness, staff & service

Disliked: Room comfort

Hotel tres sympathique et personnel parfait.

Personnel parfait, serviable et accueillant. Les chambre sont toutefois un peu petites et il manque d'équipement. Le complexe est tres grand mais il y a un manque d'organisation des activités pour l'extérieur. La nourriture etait tres bonne mais aurait pu etre un peu plus variée. La seule deception: es cocktails et boissons: manque de choix, cocktails pas super et avec alcool local et surtout dans des verres sans aucun charme!!

8/10 Good

Verified traveler

Oct 25, 2016

Liked: Cleanliness, staff & service, room comfort

Komfortables Hotel mit teilweisem Sanierungsbedarf

Die Hotelbungalows sind geschmackvoll gestaltet und liegen in einer eindrucksvollen Gartenanlage. Zudem verfügt das Hotel über eine ausgezeichnete Küche, weshalb es insgesamt als empfehlenswert einzustufen ist. Negativ sind die vielen Holzwürmer in der Holzbalkendecke, die bei ihrer nächtlichen Nagetätigkeit einen derartigen Lärm verursachen, dass man im Schlaf teilweise empfindlich gestört wird. Dem Hotel ist die Problematik bekannt; es müsste diesbezüglich dringend eine Sanierung durchgeführt werden.

8/10 Good

Helge Vatnedalen, South coast Mombasa

Jun 14, 2016

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

very friendly staff

A very good experience with friendly and service minded staff. Beautiful beaches and good security. Food was average and could be improved since this is a 4 star hotel. Overall good value for money