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Zereno Tulum Beach Club Access

3.5 star property
VIP Access

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Reception
Luxury Apartment, 1 King Bed with Sofa bed | Premium bedding, down comforters, minibar, individually decorated
Espresso maker
Front of property
Superior Apartment | Premium bedding, down comforters, minibar, individually decorated

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Breakfast included
  • Spa
  • Free WiFi
  • Air conditioning
  • Bar

Explore the area

View in a map
Aldea Zama, Aldea Maya, Lote 3, Tulum, QROO, 77760
  • Place, Dos Aguas Park
    ‪16 min walk‬
  • Place, Hospital de Tulum
    ‪19 min walk‬
  • Place, Jaguar Park
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪63 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Superior Apartment

Premium bedding, down comforters, minibar, individually decorated

Superior Apartment

  • 1722 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Luxury Apartment, Private Pool

Terrace/patio

Luxury Apartment, Private Pool

10.0 out of 10
Exceptional
(1 review)
  • Garden view
  • 1830 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Standard Apartment

Standard Apartment | Living area | 55-inch Smart TV with digital channels, TV, smart speakers

Standard Apartment

  • Garden view
  • 1722 sq ft
  • 2 bedrooms
  • Sleeps 6
  • 2 King Beds and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Deluxe Room

Terrace/patio

Deluxe Room

8.6 out of 10
Excellent
(4 reviews)
  • Garden view
  • 280 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Luxury Apartment, 1 King Bed with Sofa bed

Premium bedding, down comforters, minibar, individually decorated

Luxury Apartment, 1 King Bed with Sofa bed

  • Garden view
  • 1399 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Superior Apartment, 1 King Bed with Sofa bed

Premium bedding, down comforters, minibar, individually decorated

Superior Apartment, 1 King Bed with Sofa bed

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 1174 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

View all photos for Standard Apartment, 1 King Bed with Sofa bed

Standard Apartment, 1 King Bed with Sofa bed | Premium bedding, down comforters, minibar, individually decorated

Standard Apartment, 1 King Bed with Sofa bed

  • Garden view
  • 646 sq ft
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Twin Sofa Bed
  • Free WiFi

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About the neighborhood

Tulum

Located in Zama within a short walk of Dos Aguas Park, Zereno Tulum Beach Club Access is within a mile (2 km) of Hospital de Tulum. This 3.5-star hotel has 18 guestrooms and offers conveniences like free breakfast, an outdoor pool, and free in-room WiFi.

What's nearby

  • Dos Aguas Park - 16 min walk - 0.9 miles
  • Hospital de Tulum - 19 min walk - 1.0 mile
  • Jaguar Park - 3 min drive - 1.1 miles
  • Hunab Lifestyle Center - 3 min drive - 1.1 miles
  • Holistika Art Walk - 3 min drive - 1.3 miles

Getting around

  • Tulum Intl. Airport (TQO) - 47 min drive

Restaurants

  • ‪Nimeño Bakery - ‬5 min walk
  • ‪Delicia - ‬13 min walk
  • ‪Me Latte Café - ‬12 min walk
  • ‪La Baguette - ‬10 min walk
  • ‪Taqueria La 86 - ‬11 min walk

About this property

Zereno Tulum Beach Club Access

At Zereno Tulum Beach Club Access, guests have access to an outdoor pool, free WiFi in public areas, and spa treatment rooms. There's free offsite parking if you drive. Front-desk staff can assist with luggage storage, securing valuables, and tours or tickets. Additional amenities include a terrace and a garden.
Guests can expect free WiFi and 55-inch Smart TVs with digital channels. Beds are dressed in premium bedding and down comforters, and bathrooms offer rainfall showers, hair dryers, and free toiletries. Furnished balconies, minibars, and espresso makers are also available.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves by indulging in the onsite spa services. There are 2 treatment rooms including rooms for couples. Services include massages.

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Jun 1 - Jun 2
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free offsite parking
  • Street parking available

Food and drink

  • Free continental breakfast available daily 8:00 AM to 10:00 AM
  • A bar/lounge
  • A poolside bar

Things to do

  • Bicycle rentals
  • Outdoor pool

Family friendly

  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • Guidebooks
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance

Outdoors

  • Free pool cabanas
  • Garden
  • Pool loungers
  • Terrace

Spa

  • 2 treatment rooms
  • Couples treatment rooms
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Lever door handles

More

  • Mosquito nets
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels
  • Smart speaker
  • Streaming services

Food and drink

  • Espresso maker
  • Free bottled water
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Individual decor
  • Mobile key entry
  • Soundproofed rooms
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Guests will receive an email within 24 hours before arrival with check-in instructions; front desk staffed during limited hours
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property doesn't allow pets or service animals

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Breakage deposit: USD 100 per stay

These are all of the charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property is professionally cleaned
  • Check-in: 3:00 PM—-11:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free nearby parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher.
  • The property is professionally cleaned.
  • Guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 9:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Noise-free rooms can't be guaranteed.

Property is also known as

Zereno
Zereno Boutique Hotel
Zereno Tulum Club Access Tulum
Zereno Tulum Beach Club Access Hotel
Zereno Tulum Beach Club Access Tulum
Zereno Tulum Beach Club Access Hotel Tulum

Frequently asked questions

Are free cancellation options available at Zereno Tulum Beach Club Access?

Zereno Tulum Beach Club Access offers free cancellation on select room rates. For specific requirements, take a look at the cancellation policy on our site.

How much does it cost to stay at Zereno Tulum Beach Club Access?

As of May 2, 2026, prices found for a 1-night stay for 2 adults at Zereno Tulum Beach Club Access on May 5, 2026 start from $85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Zereno Tulum Beach Club Access?

This hotel is situated in Zama within a short 14-minute walk of Dos Aguas Park. You'll also find Tulum Beach and Tulum Mayan Ruins within a short drive.

Will I be able to park at Zereno Tulum Beach Club Access?

No, there isn't parking at the hotel but you'll find free parking.

Is there a spa at Zereno Tulum Beach Club Access?

Spa services at the hotel include couples treatments and massages.

Does Zereno Tulum Beach Club Access include a casino on the premises?

No, Zereno Tulum Beach Club Access doesn't have a casino.

Will I find an indoor pool at Zereno Tulum Beach Club Access?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 9:00 PM.

What do couples enjoy most about Zereno Tulum Beach Club Access?

There are many amenities for couples at this hotel, including an outdoor pool and a poolside bar plus some guestrooms feature a private plunge pool.

Does Zereno Tulum Beach Club Access have a hot tub?

No, there isn't a spa tub at this hotel.

Does Zereno Tulum Beach Club Access feature a restaurant that includes a breakfast menu?

Zereno Tulum Beach Club Access offers free continental breakfast each morning though there is no restaurant.

Will Zereno Tulum Beach Club Access allow pets to stay for free?

No, pets and service animals aren't allowed at Zereno Tulum Beach Club Access.

Does Zereno Tulum Beach Club Access have connecting rooms available?

No, there aren't connecting guestrooms at this hotel.

How close is the airport from Zereno Tulum Beach Club Access?

The closest major airport to Zereno Tulum Beach Club Access is Tulum Intl. Airport (TQO), which is 25.4 mi away (47 minutes by car).

Can I book a room with a balcony at Zereno Tulum Beach Club Access?

Yes, every guestroom at Zereno Tulum Beach Club Access comes with a furnished balcony and some offer garden views.

Zereno Tulum Beach Club Access Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 31 out of 53 reviews
Rating 8 - Good. 14 out of 53 reviews
Rating 6 - Okay. 3 out of 53 reviews
Rating 4 - Poor. 2 out of 53 reviews
Rating 2 - Terrible. 3 out of 53 reviews

9.2/10

Cleanliness

9.2/10

Staff & service

8.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Moira, Calgary

Stayed 5 nights in Jan 2026

8/10 Good

Patrick

Stayed 1 night in Dec 2025

8/10 Good

Jesse

Liked: Cleanliness, staff & service, amenities
We had a nice stay at Zereno. We were able to book last minute as we had an issue with our other accommodation. The staff were friendly and professional and check in and out was easy. We visited in December and the pool was a bit chilly but we still enjoyed it one afternoon. The breakfast was very modest. While this hotel has relationships with other beachfront businesses, they don’t have their own beach access and it’s about 15 minute drive to the beach. Our room was clean and beautiful.
Stayed 4 nights in Dec 2025

10/10 Excellent

Michael

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful rooms!
Stayed 1 night in Oct 2025

10/10 Excellent

Inna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing hotel! I really like the interior design
Stayed 4 nights in Sep 2025

10/10 Excellent

Antonette

Liked: Cleanliness, amenities, property conditions & facilities
I was pleasantly surprised. Rustic decor with modern services. Clean, quiet & personalized service breakfast was delivered to room & airport drop off provided an extra touch. All staff were super friendly & helpful especially Thomas, who assisted in maneuvering a hiccup with a tour company. Will definitely recommend & return. Thanks a lot.
Stayed 2 nights in Jul 2025

10/10 Excellent

María Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
It was a good experience clean people wrrr very nice
Stayed 2 nights in Jun 2025

10/10 Excellent

Mia

Traveled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel and service
Stayed 3 nights in Jun 2025

10/10 Excellent

Roberto

Stayed 4 nights in Jun 2025

10/10 Excellent

Brandon

Liked: Cleanliness, staff & service, property conditions & facilities
I stayed at the top floor so the apartment ruff
Stayed 6 nights in May 2025

10/10 Excellent

Bianca

Stayed 1 night in May 2025

10/10 Excellent

Gaddiel

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was very nice and excellent service
Stayed 4 nights in May 2025

8/10 Good

Alexander

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place and great staff! Breakfast is kind of light and area can be a bit noisy (highway, construction)
Stayed 1 night in Mar 2025

2/10 Terrible

Ilyitch

Disliked: Cleanliness, staff & service, property conditions & facilities
I called the property to schedule airport transportation that was offered with the reservation. They acknowledged they were not offering the full transportation and that they would be happy to approve a refund for this via expedia. This was confirmed to me via phone twice. Expedia reached out to them on at least 3 different occasions and they never responded. So I was charged for a stay that I could not keep because the were not rendering full services promised. Call before you book.
Stayed 1 night in Sep 2024

2/10 Terrible

Kendall

Liked: Cleanliness, staff & service, property conditions & facilities
I selected this property due to the shuttle pickup from the airport. When I made it, they were not there & when I contacted the property via WhatsApp I was told they will not pick me up & to take the bus to Tulum center, then ask for direction to the location.. My phone service was not working properly so this made the situation very nerve wrecking. I do not speak Spanish, so it was tough making it to the destination. Luckily a young lady assisted me to location 4 hours later. The situation made me upset that I ended up returning back to the states the following day. The property was nice & the front desk worker was nice, but the sales team was not pleasant which turned my birthday experience into a not so good one. I was happy to leave.
Stayed 1 night in Sep 2024

10/10 Excellent

ZAHIYAH

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2024

4/10 Poor

Andre

Traveled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort

Staff/Service was GREAT, but the hotel isn’t

The service was amazing, the staff was great, but the overall condition of the hotel was far from the photo’s online. The property is considerably older than the photos show. Our room had an extremely foul stale water odor that remained the entire three night stay despite multiple attempts from the maintenance and management to remove. After night one we discovered that it was due to a clog in the shower. The water in the main bedroom shower drained so slowly that it rose so high that it nearly flooded the bathroom. Unfortunately, there were no other rooms to move to during this time, which is very unfortunate because the staff was great. The pool was so filthy and had so much mildew that my son and I couldn’t even take a swim. The photo’s definitely do NOT depict the pool how it truly is.
Stayed 3 nights in Feb 2024

8/10 Good

Bernardo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Aug 2023

10/10 Excellent

OSBALDO

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very beautiful and secluded. The gentleman at the front desk was outstanding!
Stayed 2 nights in Jul 2023

8/10 Good

Sabrina

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I enjoyed my stay at Zereno and highly recommend to stay here. Tulum beach is 10 minutes drive. The apartment was spacious and very clean. Everything to our liking
Stayed 3 nights in May 2023

10/10 Excellent

joshua

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Zereno property and staff were amazing! The room was huge and clean. They were quick to offer services and bring towels upon request. We didn’t have a ton of plans when we booked so the staff was great about making recommendations. Couldn’t recommend staying here enough. Thanks again to Daniel and Fernando for all their local food and entertainment suggestions - really made the trip amazing!
Stayed 6 nights in Jan 2023

8/10 Good

Ryan

Traveled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I liked that this property was quiet, safe and clean in a area that was central and close to both Tulum town and the beach areas. We had an issue with the shower upon arrival but it was fixed immediately. Service was great and staff was always there to help and call a taxi for us when we needed one.

6/10 Okay

Saira

Traveled with family
Liked: Cleanliness, staff & service, property conditions & facilities
You definitely need a car to stay here & it’s great if you’re working from home. It’s super quiet and I’m what seems like on a private road. I didn’t do enough research therefore didn’t realize the beach is far and so are restaurants. The room was beautiful though. There was a tv with no basic channels, only streaming services (Netflix, Disney, etc). We had to leave after one night.
Stayed 3 nights in Oct 2022

10/10 Excellent

Kenesha

Stayed 3 nights in Sep 2022

10/10 Excellent

Danielle

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I absolutely enjoyed my stay! I went for birthday and the staff and location was amazing. I loved the natural light and jungle atmosphere. I would definitely book again.
Stayed 4 nights in Feb 2022

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