2/10 Terrible
Paolo
Traveled with group
Jan 12, 2026
Disliked: Amenities
Got off to a terrible start. We arrived around 11:00am (with a 3:00pm check-in) and the front desk told us there were no rooms available / the hotel was booked. We were able to book a room on Expedia right then and there, with almost a dozen rooms showing as available. That alone felt dishonest and set the tone for the rest of the experience.
While we waited, the front desk told us to go eat breakfast. After we ate, we were then told breakfast was not included—another bait-and-switch.
To make the first impression even worse, there was a sewage leak @ the front entrance that went unaddressed for three days.
The issues continued throughout the stay. The room was missing basic amenities like a mini fridge, and there was clear inconsistency between rooms—other rooms had patio furniture, but ours had none. The continental breakfast itself was very poor quality, so we offered a reasonable compromise: we suggested skipping breakfast the following day. Instead of handling this professionally, the restaurant manager and front desk reacted completely inappropriately, “guilt tripping” us and even suggesting they would make the staff pay. That was unprofessional, unnecessary, and unacceptable. Eventually the hotel manager stepped in and agreed to our suggestion, but it should never have escalated like that.
Facilities were also disappointing: the gym was missing basic equipment and all of the treadmills were malfunctioning, and the “adult spa” pool was ice cold. HARD PASS
Paolo
Stayed 2 nights in Jan 2026
