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Kuunaa Tulum Beer Sanctuary and Spa - Adults Only

Property class: 4

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Couples treatment rooms, hot tub, steam room, hot springs
Presidential Overwater Suite | Hypo-allergenic bedding, free minibar, in-room safe, free WiFi
Presidential Overwater Suite | Terrace/patio
Couples treatment rooms, hot tub, steam room, hot springs
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Spa
  • Pet friendly
  • Parking included
  • Free WiFi
  • Restaurant

Explore the area

View in a map
Km 230 Cancun - Chetumal, Tulum, QROO, 77789
  • Place, Tulum Beer Spa
    ‪1 min walk‬
  • Place, Jaguar Park
    ‪2 min walk‬
  • Place, Tulum National Park
    ‪5 min walk‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪71 min drive‬

Room options

View all photos for Poolside Suite, Direct Pool Access

Hypo-allergenic bedding, free minibar, in-room safe, free WiFi

Poolside Suite, Direct Pool Access

  • 237 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Jungle Suite, 1 King Bed, Terrace

Deluxe Jungle Suite, 1 King Bed, Terrace | Bathroom | Shower, eco-friendly toiletries, hair dryer, towels

Deluxe Jungle Suite, 1 King Bed, Terrace

10.0 out of 10
Exceptional
(2 reviews)
  • 237 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Rooftop Suite with Private Beer Tap

Hypo-allergenic bedding, free minibar, in-room safe, free WiFi

Rooftop Suite with Private Beer Tap

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Rooftop Suite with Private Plunge Pool

Rooftop Suite with Private Plunge Pool | View from room

Rooftop Suite with Private Plunge Pool

  • 323 sq ft
  • Sleeps 2
  • 1 King Bed

View all photos for Presidential Overwater Suite

Presidential Overwater Suite | Terrace/patio

Presidential Overwater Suite

  • Lagoon view
  • Sleeps 2
  • 1 King Bed

View all photos for Junior Suite with Large Terrace

Junior Suite with Large Terrace | Hypo-allergenic bedding, free minibar, in-room safe, free WiFi

Junior Suite with Large Terrace

  • 344 sq ft
  • Sleeps 3
  • 1 King Bed

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About the neighborhood

Tulum

Kuunaa Tulum Beer Sanctuary and Spa - Adults Only is adjacent to popular attractions such as Tulum Beer Spa and Tulum Letters. This 16-room, 4-star hotel has 3 outdoor pools along with a winery and a full-service spa.

What's nearby

  • Tulum Beer Spa - 1 min walk - 0.0 miles
  • Tulum Letters - 1 min walk - 0.0 miles
  • Jaguar Park - 2 min walk - 0.1 miles
  • Tulum National Park - 5 min walk - 0.3 miles
  • Tulum Mayan Ruins - 4 min drive - 2.2 miles

Getting around

  • Tulum Intl. Airport (TQO) - 53 min drive

Restaurants

  • ‪World Cafe - ‬5 min drive
  • ‪Coco Cafe - ‬5 min drive
  • ‪Seaside Grill - ‬5 min drive
  • ‪King Kebab - ‬2 min drive
  • ‪El Patio Restaurant - ‬5 min drive

About this property

Kuunaa Tulum Beer Sanctuary and Spa - Adults Only

Kuunaa Tulum Beer Sanctuary and Spa - Adults Only features a winery, a full-service spa, and 3 outdoor pools. You can take advantage of free parking, along with an airport shuttle (available 24 hours) for USD 168 per vehicle one-way. The front desk is staffed 24 hours a day to help with luggage storage and concierge services. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls, an off-leash area, and pet-sitting services. Other amenities at this adults-only hotel include a nightclub, a 24-hour gym, and a steam room.
60-inch Smart TVs come with digital channels, and guests can stay connected with free WiFi. Free minibar items, espresso makers, and hair dryers are also standard. Change of towels is available on request.
3 outdoor swimming pools are on site along with a steam room and a 24-hour fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

The onsite spa has 5 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, and body treatments. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is equipped with a hot tub and a steam room. The spa is open daily. There are 5 hot springs open between 11:00 AM and 11:30 PM.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • 24-hour roundtrip airport shuttle on request for a surcharge
  • Area shuttle (surcharge) up to 10 m
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Train station shuttle on request
  • Beach shuttle (surcharge)
  • Bus station shuttle (surcharge)
  • Theme park shuttle (surcharge)
  • Limo/town car service
  • Free secured, uncovered self parking on site

Food and drink

  • Daily cooked-to-order breakfast available 7:00 AM to 10:30 AM for a fee: USD 15 to 20 per person
  • A bar/lounge
  • A poolside bar
  • A restaurant
  • Private picnics

Restaurants on site

  • A´AK Cocina de Origen

Things to do

  • 18-hole adjacent golf course
  • 24-hour gym
  • 24-hour pool access
  • 3 outdoor pools
  • 5 hot springs
  • After hours theme park access
  • Concerts/live shows
  • Early theme park entry
  • Evening entertainment
  • Express theme park tickets
  • Fitness classes
  • Full-service spa
  • Golf caddies
  • Golf carts
  • Golf clubhouse
  • Golf driving range
  • Nightclub
  • Private wine tours
  • Steam room
  • Wine tasting room
  • Winery
  • Yoga classes

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Luggage storage
  • Vending machine

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Housekeeping (daily)
  • Proposal/romance packages
  • Wedding services

Business services

  • Business center
  • Coworking space
  • Meeting rooms

Outdoors

  • Direct access to a private beach
  • Free pool cabanas
  • Garden
  • In a national park
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool loungers
  • Rooftop terrace
  • Vegetable garden

Full-service spa

  • 5 hot springs
  • 5 treatment rooms
  • Aromatherapy
  • Couples treatment rooms
  • Deep-tissue massages
  • Hot springs open from 11:00 AM - 11:30 PM
  • Hot springs water temperature - 100 ºF
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Outdoor treatment areas
  • Spa open daily
  • Steam room

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Smooth flooring in public areas
  • Smooth flooring in room
  • Upper floors accessible by stairs only
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 100% renewable energy
  • 2 buildings
  • 3 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 2024
  • Communal living room
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • Local culture and ecosystem education
  • Locally-owned and organized tours and activities
  • Mediterranean architecture
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reception hall
  • Reusable cups
  • Reusable tableware
  • Smoking not allowed
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Hypo-allergenic bedding

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 60-inch smart TV with digital channels

Food and drink

  • Champagne service
  • Espresso maker
  • Free stocked minibar
  • Late-night room service

More

  • Cleaning products are eco-friendly
  • Composting
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Mobile key entry
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Early check-in subject to availability
Early check-in fee: USD 50
Late check-in fee: USD 50 for check-in between midnight and 5:00 AM
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: USD 50

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 48 hours prior to arrival, using the contact information on the booking confirmation
Guests will receive smart lock details
Guests are recommended to download the property's GOKKI mobile app before check-in
Guests should be aware that 1 cat and 1 dog reside at this property
Information provided by the property may be translated using automated translation tools
Guests have access to this property's indoor cenote, open 11 AM-6 PM.

Access methods

Staffed front desk, smart lock

Pets

  • This property welcomes pets for USD 95 per pet, per night
  • Dogs and cats only
  • 1 total (26 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls, an off-leash area, pet-sitting services, and litter boxes are available
  • Certain rooms only, restrictions apply
  • Guests can request a pet-friendly room by contacting the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • Children younger than 18 are not permitted to stay at this adults-only property (only guests 18 and older are allowed)

Property payment types

Important information

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Fee for cooked-to-order breakfast: approximately USD 15 to 20 per person
  • Airport shuttle fee: USD 168 per vehicle (one-way, maximum occupancy 2)
  • Pet fee: USD 95 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: USD 50 (subject to availability)
  • Late check-in fee: USD 50 for check-in between midnight and 5:00 AM
  • Late check-out fee: USD 50 (subject to availability)

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Cashless transactions are available
Long-term renters welcome
This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
  • Check-in: 3:00 PM—-midnight
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is open 24 hours a day. For convenient arrivals and departures, you can take advantage of the shuttle service to and from the airport (available 24 hours) or the train station (fees apply). Driving? This property offers free parking.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children. If you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards, debit cards, and cash.
  • This property uses wind and solar energy, plus a grey water recycling system and eco-friendly cleaning products.
  • Onsite safety features include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and outdoor lighting.
  • Cashless payment methods are available for all transactions and guests can access their rooms with a mobile device.

Additional information about polices, regulations, and more:

  • 24-hour pool access
  • Hot springs access available from 11:00 AM to 11:30 PM.
  • Reservations need to made in advance for golf tee times, massage services, and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • Long-term renters welcome.
  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Frequently asked questions

What's there to see near Kuunaa Tulum Beer Sanctuary and Spa - Adults Only?

This hotel is located in Tulum and just steps from Tulum Beer Spa and Tulum Letters. You'll also find Tulum Mayan Ruins and Tulum National Park within a short drive.

How much does it cost to stay at Kuunaa Tulum Beer Sanctuary and Spa - Adults Only?

As of Apr 27, 2026, prices found for a 1-night stay for 2 adults at Kuunaa Tulum Beer Sanctuary and Spa - Adults Only on May 17, 2026 start from $294, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there parking available at Kuunaa Tulum Beer Sanctuary and Spa - Adults Only?

Yes, secured self parking is offered for free at the hotel.

Is there a spa at Kuunaa Tulum Beer Sanctuary and Spa - Adults Only?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, hot stone massages, hydrotherapy, and couples treatments.

Does Kuunaa Tulum Beer Sanctuary and Spa - Adults Only have a casino at the property?

No, Kuunaa Tulum Beer Sanctuary and Spa - Adults Only doesn't have a casino.

Is there an indoor pool at Kuunaa Tulum Beer Sanctuary and Spa - Adults Only?

No, this hotel doesn't have an indoor pool; however, there are 3 outdoor pools. Guests have 24-hour pool access.

What do couples enjoy most about Kuunaa Tulum Beer Sanctuary and Spa - Adults Only?

This adults-only hotel offers many amenities for couples, including champagne service as well as a private beach (direct access) and an al fresco restaurant.

Are there hot tubs at Kuunaa Tulum Beer Sanctuary and Spa - Adults Only?

No, but this hotel does have 5 hot springs.

Does Kuunaa Tulum Beer Sanctuary and Spa - Adults Only feature a restaurant that includes a breakfast menu?

Yes, Kuunaa Tulum Beer Sanctuary and Spa - Adults Only serves a cooked-to-order breakfast for a surcharge each morning at A´AK Cocina de Origen.

Does Kuunaa Tulum Beer Sanctuary and Spa - Adults Only allow pets to stay for free?

Although they can't stay for free, cats and dogs are welcome at Kuunaa Tulum Beer Sanctuary and Spa - Adults Only for a fee of USD 95 per pet, per night. The property also provides an off-leash area and pet-sitting services.

Are there connecting rooms at Kuunaa Tulum Beer Sanctuary and Spa - Adults Only?

No, this hotel doesn't feature connecting guestrooms.

How far is the airport from Kuunaa Tulum Beer Sanctuary and Spa - Adults Only?

The closest major airport to Kuunaa Tulum Beer Sanctuary and Spa - Adults Only is Tulum Intl. Airport (TQO), which is 28 mi away (53 minutes by car).

Are there rooms with balconies at Kuunaa Tulum Beer Sanctuary and Spa - Adults Only?

Yes, some guestrooms at Kuunaa Tulum Beer Sanctuary and Spa - Adults Only offer a furnished balcony and may feature lagoon views.

Does Kuunaa Tulum Beer Sanctuary and Spa - Adults Only host weddings?

If you plan to exchange vows during your trip, consider the wedding services available at Kuunaa Tulum Beer Sanctuary and Spa - Adults Only.

Kuunaa Tulum Beer Sanctuary and Spa - Adults Only Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 24 out of 46 reviews
Rating 8 - Good. 7 out of 46 reviews
Rating 6 - Okay. 6 out of 46 reviews
Rating 4 - Poor. 2 out of 46 reviews
Rating 2 - Terrible. 7 out of 46 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

Reviews

4/10 Poor

Cynthia

Traveled with group, Traveled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
The hotel itself was nice and the staff was very friendly, but if there’s no sun there’s no hot water and I don’t recall reading that anywhere. We got there at a time where there was no sun and I had to take a really cold shower after traveling! I feel like they should specify that in the description!!! I thought it was all inclusive, but apparently it no longer is a hotel that offers all inclusive. The restaurant was super expensive because for two burgers that come with fries and two extra order of fries it was about 100 USD. Also, After 8 PM There’s no staff. I accidentally left my phone in the room, which is the key to the room and I couldn’t get in and unfortunately it was after hours. They did however answer the chat, which was good, but I feel like it would’ve been easier if somebody was on site. The pool looked dirty and unclean.
Stayed 4 nights in Jan 2026

6/10 Okay

Julie

Disliked: Property conditions & facilities
This hotel is a few miles away from any action so, you need transportation. The are limited employees at the hotel. Therefore, it was
Stayed 9 nights in Dec 2025

6/10 Okay

Tevyn Tyler

Stayed 4 nights in Jan 2026

10/10 Excellent

Roberto Enrique, Jacksonville

Stayed 3 nights in Dec 2025

10/10 Excellent

Ragan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed my experience here! A great place for a solo traveler! Staff were friendly, kind and attentive to all my request! I genuinely felt safe here it’s quiet and peaceful. This time of year is their down season, which didn’t bother me since I was solo traveling! Food and drinks were amazing!!!
Stayed 5 nights in Nov 2025

10/10 Excellent

Ronald

Traveled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff was super nice. Very attentive. The brewery tour was amazing. Such a cool spot to stay at!
Stayed 5 nights in Nov 2025

6/10 Okay

victoria

Stayed 5 nights in Oct 2025

2/10 Terrible

Catherine, Fairfax

Traveled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is not accurately depicted in their advertisement. We booked a pool party Sweet and the pool was disgusting - poorly maintained (see pics). No hot water in shower (no water on third day). We spoke to the staff every day about the issues and nothing was fixed. We were able to find a resort to move to after a couple days - they refused to give us a refund. Horrible place. Good for maybe a beer but not much else
Stayed 6 nights in Oct 2025

2/10 Terrible

DeJanae

Disliked: Cleanliness, property conditions & facilities
The food wasn’t great our honeymoon was ruined. I wish they cared more for the customers especially for English speaking people. We had an issue with calling the hotel and even Expedia had a tough time getting ahold of them. Nobody came to get our bags to welcome us on the hotel. We got welcomed with mosquitoes and bees which isn’t okay. After the staff saw us get bit up they offered to help us. Why not help us before the check in process that would make sense to me. Now I have bite marks all over me smh. The hotel and Expedia failed us on our honeymoon with no refund. Please spare yourselves don’t book here or I’m warning you you’re wasting your money. We didn’t see security so it felt unsafe and it’s on the side of a highway.
Stayed 6 nights in Oct 2025

2/10 Terrible

Michael

Traveled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
We booked a two-night stay at La Cervecería Tulum Boutique Hotel, expecting a pleasant experience, but it was highly disappointing. Upon arrival, we weren’t told that the rooms were up four flights of stairs, and the digital key, accessed via an app, didn’t work when attempting to enter. The hotel felt deserted, with no staff present—only a cat wandering around. Its location next to a noisy highway undermined the “boutique” vibe. We upgraded to a “jacuzzi room,” but the tub was poorly placed by the entrance with no lighting. Our friends’ room had one bed, forcing one to sleep on the floor. A requested duvet never arrived. The room also had a wasp infestation—over 20 inside and a swarm on the patio, our friend was stung by a wasp while trying to sleep at night. A rainstorm flooded their entrance. Both rooms had only one towel per person for two nights, and the hot water never worked, leaving us with cold showers. The next morning, no staff were available by 9:30 AM, and multiple calls went unanswered. Expedia couldn’t reach the hotel either and advised waiting 72 hours. A restaurant employee later said they couldn’t assist, and another claimed the hotel was “closed for personal reasons,” which was unacceptable without prior notice. The poor location, lack of service, and unresolved issues made our stay stressful. We’re still awaiting a refund for the night we didn’t stay and cannot recommend this hotel. If the hotel was “closed” on the 18th we demand a refund
Stayed 2 nights in Sep 2025

8/10 Good

esmeralda

Liked: Cleanliness, amenities, property conditions & facilities
Staff members were friendly.
Stayed 4 nights in Jul 2025

10/10 Excellent

JASON R, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The parts that were being used was well maintained. There were many areas not being used but still a very nice hotel. The staff were all very nice and friendly. Paco showed me many restaurants and things to do in the city, he was very helpful
Stayed 7 nights in Aug 2025

8/10 Good

Jennifer

Traveled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Restaurant was the highlight

The safe was friendly and we ended up upgrading to the all-inclusive for our one night stay. They say there is beer in the room but this is only true and included if the all-inclusive is booked. The eco-friendly part was big for us but this does effect if you have water or not in your room. At times we did not. The restaurant was delicious and a highlight. While we were there during the off season, it is an adult only resort BUT the owners kids were using the pool, this was a disappointment for what we were expecting in our experience.
Stayed 1 night in Aug 2025

2/10 Terrible

Cassandra

Disliked: Cleanliness, staff & service, property conditions & facilities
It is a nice traditional decor, but need better management. No hot water during my stays, during the night water hot shut off, because I could not flush the toilet twice after using it. I had to use bottled water for 2 days that I had an early pickup for my activity. Same menu, when you do all inclusive and very limited. Some days you will ask for something they told you they do not have it. I will not recommend it to anyone.
Stayed 6 nights in Aug 2025

2/10 Terrible

Sandra

Traveled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The service was very very poor. There was no hope water. There was no water at night when you want to use the bathroom. The had the same food everyday. In general the hotel was horrible
Stayed 6 nights in Aug 2025

10/10 Excellent

Nadege

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Aug 2025

10/10 Excellent

Rene

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Can’t complain, I would recommend to anyone.
Stayed 4 nights in Jul 2025

10/10 Excellent

Radica Nathalia, North York

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the time we spent here. The reviews complain about the highway and it being loud. The whole time we were there it was quiet and peaceful. The food and drinks were delicious. The massages at the spa were very relaxing. All in all we will be definitely returning back!!! Perfect way to spend our honeymoon!
Stayed 6 nights in Jun 2025

6/10 Okay

April

Traveled with group
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We had a great experience through dinner at the Cervecería. The restaurant performances were amazing and the service was stellar, seemed very underrated. The hotel room itself was also very nice. However, our experience was tarnished by an incident of theft. There was an accident on the highway that left the hotel without electricity from early morning hours and the rest of our stay until checkout around noon. The problem is, the door locks depend on electricity for a magnet locking mechanism. Because it was so hot in the room without AC in the morning, we went for a walk around the property, which itself is very rundown and overgrown. Looks like a wasteland, or a ghost town. We even considered going in the pool until we saw a dead bird floating in what was already unclean looking water. While we were on our walk, someone went into the room and stole my coin purse with about $200 in cash, and the room couldn’t be locked due to the electricity problem. What started as a great experience was ruined. The staff said there are cameras the owner can check, but if they depend on electricity that won’t be helpful. We weren’t expecting any help.
Stayed 1 night in Jun 2025

10/10 Excellent

Robert Raymond

Traveled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful jungle retreat. Perfect for a family vacation or trip with friends. Staff are all friendly and welcoming, Santiago, Fili, Mario and all of the staff at the brewery restaurant were simply amazing, thank you for making our first family trip to Tulum so memorable and enjoyable. One thing to remember is good bug repellent because the mosquitos were just as hospitable as the employees.
Stayed 9 nights in May 2025

6/10 Okay

Nahja, Bronx

Stayed 4 nights in Mar 2025

10/10 Excellent

Christopher

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I’d like to start off by giving a big thanks to Abram the front desk Receptionist And Ezekiel the waiter of the restaurant The hotel was beautiful and rustic And the pool was open for us pretty much everyday day both pools to be exact Were wide open everyday Great thing was there’s a beach club right across the high way , that’s very Inexpensive The restaurant food was good , we tried different plates since we stood here for 5 nights Over WE WILL be coming back with friends
Stayed 4 nights in Mar 2025

10/10 Excellent

DIANA

Liked: Cleanliness, staff & service, property conditions & facilities
There is a cenote on site, which is great...but you cant swim in it, which is not great! Service os excellent and the all inclusive meals are very, very good!
Stayed 1 night in Mar 2025

8/10 Good

Christopher

Traveled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It says all Inclusive but when we arrived at the resort all inclusive is limited to a special menu. For example no hard alcohol is included. And for the beer you are only allowed 1 type in the all included. The staff were very nice but not trained very well.
Stayed 5 nights in Jan 2025

10/10 Excellent

Danielle Collette

Traveled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was clean and staff was delightful. Vety unique property. They are still updating. The breakfast included was light but satisfying. We dined several times in the attached resturant and everything was delicious. The unlimited in room beer was a treat. It is far so rent a car or minibike however across the highwaythere is a beach club with a small fee to visit. Overall a great stay
Stayed 6 nights in Nov 2024