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Moots Tulum

3.0 star property

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Apartment | Bathroom | Shower, hair dryer, towels, shampoo
Studio | View from property
Apartment | Interior
Property grounds
Exterior

Reviews

7.8 out of 10
Good

Popular amenities

  • Pool
  • Kitchen
  • Washer
  • Dryer
  • Parking included
  • Free WiFi

Explore the area

View in a map
Calle 1 Poniente y 10 Sur, La Veleta, Tulum, QROO, 77760
  • Place, Holistika Art Walk
    ‪16 min walk‬
  • Place, Hospital de Tulum
    ‪3 min drive‬
  • Place, Dos Aguas Park
    ‪3 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪62 min drive‬

Room options

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About the neighborhood

Tulum

Located in La Veleta within a short walk of Holistika Art Walk, Moots Tulum is within a mile (2 km) of Hospital de Tulum. This 23-room, 3-star condo building has private in-room pools along with an outdoor pool and free in-room WiFi.
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What's nearby

  • Holistika Art Walk - 16 min walk - 0.9 miles
  • Hospital de Tulum - 3 min drive - 0.9 miles
  • Dos Aguas Park - 3 min drive - 1.1 miles
  • Tulum Beach - 11 min drive - 4.0 miles
  • Tulum Mayan Ruins - 13 min drive - 4.6 miles

Getting around

  • Tulum Intl. Airport (TQO) - 44 min drive

Restaurants

  • ‪Vaivén - ‬5 min walk
  • ‪El Aguajito Marisqueria - ‬5 min walk
  • ‪Delicia - ‬10 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬6 min walk
  • ‪Pepe The Best Taco! - ‬7 min walk

About this property

Entire place

You'll have the entire condo to yourself and will only share it with other guests in your party.

Moots Tulum

At Moots Tulum, guests enjoy an outdoor pool, a gym, and a rooftop terrace. If you decide to drive, there's free parking. Front-desk staff can help with concierge services, and provide local restaurant recommendations. Additional amenities include free WiFi in public areas, laundry facilities, and barbecue grills.
Each condo is air-conditioned and features a kitchen. Guests can expect to find free WiFi and a 55-inch Smart TV with digital channels. Other standard amenities include a private pool and a washer/dryer.
Recreational amenities at the condo include an outdoor pool and a fitness center.

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Property amenities

Pool/Spa

  • Outdoor pool
  • Private pool

Internet

  • Available in the condo: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free uncovered self parking on site
  • Onsite parking includes off-street options

Kitchen

  • Blender
  • Cookware, dishware, and utensils
  • Refrigerator
  • Toaster

Bedrooms

  • Bedsheets provided

Bathroom

  • Hair dryer
  • Shampoo
  • Shower
  • Toilet paper
  • Towels provided

Entertainment

  • 55-inch smart TV with digital channels

Outdoor areas

  • Barbecue grill
  • Dock
  • Outdoor entertainment area
  • Rooftop terrace
  • Walkway to water

Laundry

  • Laundry facilities
  • Washer/dryer

Comfort

  • Air conditioning

Suitability/Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Designated smoking areas

Services and conveniences

  • Concierge services
  • Limited-hour front desk
  • Tour and ticket assistance

Things to do

  • Gym

Safety features

  • Carbon monoxide detector not reported (host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector)
  • Smoke detector not reported (host has not indicated whether there is a smoke detector on the property)
  • First aid kit
  • Outdoor lighting

General

  • 23 units

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 10:00 PM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

The front desk is open daily from 9:00 AM - 6:00 PM
Guests planning to arrive outside of normal check-in hours will receive an email within 24 hours before arrival with check-in instructions and lockbox information; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
Prior to arrival, you must complete online registration via a secure link
You will be asked to provide the property with a copy of your government-issued photo ID after booking
If you are planning to arrive after noon please contact the property in advance using the information on the booking confirmation
Guests are recommended to download the property's Expedia mobile app before check-in
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours), lockbox

Pets

  • Service animals exempt from fees

Property payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Host has not indicated whether there is a carbon monoxide detector on the property; consider bringing a portable detector with you on the trip
Host has not indicated whether there is a smoke detector on the property
Safety features at this property include a first aid kit and outdoor lighting
  • Check-in: 3:00 PM—-10:00 PM
  • Check-out: 11:00 AM
  • Minimum check-in age: 18
The front desk is available during limited hours. Driving? This property offers free parking.
Property Registration Number Condo Moots 101 with private pool & rooftop yoga

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards. Cash is not accepted. 
  • Onsite safety features include a first aid kit and outdoor lighting.

Additional information about polices, regulations, and more:

  • There are no elevators.
  • No cribs or infant beds are available.
  • No rollaway or extra beds are available.

Property is also known as

Moots Tulum Condo
Moots Tulum Tulum
Moots Tulum Condo Tulum

Frequently asked questions

What's there to do within easy reach of Moots Tulum?

This condo is situated in La Veleta within a short 13-minute walk of Holistika Art Walk. You'll also find Tulum Beach and Tulum Mayan Ruins within a short drive.

Is parking available on site at Moots Tulum?

Yes, uncovered self parking is offered for free at the condo.

Does Moots Tulum include a casino?

No, Moots Tulum doesn't have a casino.

Will I find an indoor pool at Moots Tulum?

No, this condo doesn't have an indoor pool; however, there is an outdoor pool.

What amenities will couples enjoy at Moots Tulum?

There are many amenities for couples at this condo, including a private pool, a private pool in some condo, as well as an outdoor pool.

Are there hot tubs at Moots Tulum?

No, there isn't a spa tub at this condo.

Does Moots Tulum feature a restaurant that includes a breakfast menu?

No, Moots Tulum doesn't have a restaurant that serves breakfast.

Are there connecting rooms at Moots Tulum?

No, there aren't connecting guestrooms at this condo.

What is the closest airport to Moots Tulum?

The closest major airport to Moots Tulum is Tulum Intl. Airport (TQO), which is 24.5 mi away (44 minutes by car).

Are there rooms with balconies that I can book at Moots Tulum?

No, you won't find condo with balconies at Moots Tulum.

Moots Tulum Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 14 out of 32 reviews
Rating 8 - Good. 8 out of 32 reviews
Rating 6 - Okay. 3 out of 32 reviews
Rating 4 - Poor. 4 out of 32 reviews
Rating 2 - Terrible. 3 out of 32 reviews

7.4/10

Cleanliness

7.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

8/10 Good

Ana

Liked: Amenities, property conditions & facilities, communication
We staying one night in Tulum coming back from Bacalar, it’s located at New Tulum área
Stayed 1 night in Mar 2024
Verified

4/10 Poor

Khiry

Disliked: Cleanliness, amenities, property conditions & facilities, communication
A terrible experience but I should of known for the price paid
Stayed 4 nights in Jun 2024
Verified

10/10 Excellent

Sherri

Liked: Cleanliness, property conditions & facilities, communication
my key was supposed to be in the lockbox by the door when office was closed but the key was in the door lock on the door
Stayed 3 nights in Mar 2024
Verified

8/10 Good

Tijana

Liked: Property conditions & facilities, communication
Disliked: Amenities
The property itself was small but charming, the rooms/suites were large and the backyard was spacious as well with a private pool (a bit chilly as there is not much sun in the back). The room rates were very reasonable for what we got. That being said there was no housekeeping (we stayed for 5 days) and it got quite sandy and messy as there was no broom for us to use. We also did not get any spare towels and so we had to do our own laundry (one out of 2 washers worked, no dryer) and it was quite difficult to get the towels/our clothes dry as we did t want to leave them out by the main pool and everything else was shaded. The area is mostly new and under construction, expect unpaved roads. You will need transportation to get around if you want to go to the beach/downtown— there is a restaurant with a pool table and rooftop swimming pool right across the street which is nice (the food is mediocre). All in all a bang for the buck but will be staying closer to the beach in the future. Thank you for your hospitality!
Stayed 4 nights in Mar 2024
Verified

6/10 Okay

Yoshiaki

Liked: Cleanliness, amenities
Disliked: Communication
Very hard to communicate in English with them The instructions are not very clear for the check in. Everything is via Whatsapp . We ask if we could check one hour early and the answer was no. If ask if we could leave out food in the fridge they said no until 3 pm Over all the place is not bad to sleep and go out and make activities . They don’t have rules of no music or parties past 10 pm. So you will get loud music over night . The area is safe but very rural. If you are stying there rent a car but not from enterprise as they try to up charge you with a confusing argument of exchange rates difference .
Stayed 5 nights in Apr 2024
Verified

2/10 Terrible

Jordana

Disliked: Cleanliness, amenities, property conditions & facilities, communication
My recent stay at Moots Hotel in Tulum was nothing short of disappointing. Despite its enticing online appearance, the reality fell far short of expectations. The hot tub, touted as a relaxing amenity, was disappointingly filthy, leaving much to be desired in terms of cleanliness and maintenance. Adding to the dismay, the electricity outage lasting for hours cast a shadow over the entire experience, leaving guests inconvenienced and frustrated. However, what truly marred the stay was the abysmal management. Their lack of attentiveness and inability to address issues effectively only compounded the dissatisfaction. In light of these shortcomings, I made the difficult decision to cut my stay short and seek accommodation elsewhere. Despite my love for Tulum, I cannot in good conscience recommend Moots Hotel to fellow travelers. It's a regrettable blight on an otherwise enchanting destination.
Stayed 9 nights in Apr 2024
Verified

2/10 Terrible

Vanessa

Disliked: Cleanliness, room comfort, communication

Remove this place from Hotels.com!!!!

A hotel that should be removed from hotels.com website!!!! The reception doesn't speak much english. No communication on cleaning schedule, there were no clean bathroom towels available and had to wait another day for them to come back from laundry. The sliding doors are falling apart, we were worried that the glass was going to fall out. The noise in the evening was not managed after several complaints to security. People were using the hot tub at 3/4am and partying. The noise was so bad that we checked out 3 days early to go elsewhere. When we asked for a refund from the hotel they denied any noise complaints. Absolutely no care from the management for people's stay......The area surrounding the hotel is littered with garbage (beyond belief) and pothole filled roads that could swallow an entire car. DO NOT STAY HERE!!! they don't care about the quality of your stay....
Stayed 13 nights in Jan 2024
Verified

4/10 Poor

Raúl Muñuzuri

Disliked: Cleanliness, amenities, property conditions & facilities, communication
En muy malas condiciones poca atención y sin suficiente agua
Stayed 6 nights in Jul 2024
Verified

6/10 Okay

Emilia

Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Communication
El lugar es tal cual se ve en las fotos. Muy lindo y bien equipado. Esta relativamente lejos de casi todo. Se necesita si o si medio de transporte (moto /auto) . Le falta accesorios para la limpieza diaria como una escoba. La solicite varias veces pero no la llevaron. La comunicacion es regular.
Stayed 2 nights in May 2024
Verified

8/10 Good

Sabrina

Liked: Cleanliness, amenities, property conditions & facilities, communication
Très bien, il ne manque que quelques commodité dans la chambre. Ex( linge pour essuyer la vaisselle)
Stayed 7 nights in Apr 2024
Verified

10/10 Excellent

DALILA

Disliked: Room comfort

Malas condiciones el colchón

La cama marcada como sofá cama se sentían , los resortes muchísimo, por ello pasaron mala noches mis hijas
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

Virginia Margarita

Liked: Cleanliness, room comfort, communication
Fue muy corto el tiempo pero el lugar es hermoso
Stayed 1 night in Mar 2024
Verified

10/10 Excellent

Lic Esau

Liked: Cleanliness, amenities, property conditions & facilities, communication
MUCHAS GRACIAS SALUDOS TODO AL CIEN RECOMENDADOS
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

judas

Liked: Cleanliness, amenities, property conditions & facilities, communication
Todo bien. Excelentes instalaciones.
Stayed 1 night in Mar 2024
Verified

8/10 Good

Pilar

Liked: Cleanliness, amenities, property conditions & facilities, communication
Todo el servicio en general estuvo muy bien
Stayed 2 nights in Mar 2024
Verified

10/10 Excellent

EDUARDO

Liked: Cleanliness, amenities, property conditions & facilities, communication
Muy a gusto nuestra estancia, es la segunda vez que nos quedamos aquí, todo muy bien, sobretodo la relación costo-beneficio.
Stayed 3 nights in Mar 2024
Verified

10/10 Excellent

Víctor Hugo

Liked: Cleanliness, room comfort, communication
La estancia estuvo muy bien, ágil el checkout, Andrea que estaba en recepción es muy amable y atenta. La habitación igual muy bien y limpia, solo y como recomendación prestar atención a las instalaciones de las áreas comunes necesitan mucho mantenimiento de pintura y la alberca necesita limpieza y mantenimiento
Stayed 2 nights in Jan 2024
Verified

10/10 Excellent

EDUARDO

Liked: Cleanliness, amenities, property conditions & facilities, communication
Es una excelente opción con una relación costo beneficio excelente
Stayed 1 night in Jan 2024
Verified

8/10 Good

Guillermo

Liked: Cleanliness, room comfort, communication

Muy buen lugar para descansar!!!👍

Todo bien. Solo me hubiera gustado contar con más almohadas, éramos 4 personas y solo encontramos 2 almohadas. No funcionó el agua caliente.
Stayed 1 night in Jan 2024
Verified

10/10 Excellent

David Felipe

Liked: Cleanliness, room comfort

Muy agradable

No teníamos datos de la llegada y check in pero estando en el lugar se hizo fácil. El lugar muy lindo y tranquilo. Cómodo y con muchas facilidades.
Stayed 2 nights in Dec 2023
Verified

6/10 Okay

Erika Ermes

Liked: Amenities
Disliked: Property conditions & facilities
En la recepción no se encontraba la persona para cheken y la parrilla no funcionaba
Stayed 8 nights in Nov 2023
Verified

10/10 Excellent

Juan Carlos

Liked: Cleanliness, amenities, property conditions & facilities, communication
Muy buena opcion para alojarse
Stayed 2 nights in Nov 2023
Verified

10/10 Excellent

Vinyet

Liked: Cleanliness, room comfort, communication

Genial

Ha sido genial!! La piscina en la habitación es espectacular! Cuando llegas súper cansado de todo el día, llegas y te relajas!! El baño y la cocina enormes! La foto és de cuando te despiertas de la cama!!
Stayed 2 nights in Nov 2023
Verified

4/10 Poor

Verified traveler

Disliked: Cleanliness, room comfort, communication
Stayed 6 nights in May 2024
Verified

2/10 Terrible

Ajeetha

Disliked: Cleanliness, room comfort, communication
Stayed 7 nights in Mar 2024