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Hotel Milam, Michelin Key winner

4.0 star property
VIP Access

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Photo gallery for Hotel Milam, Michelin Key winner

Poolside bar
Property video
Premium Room | View from room
Bar (on property)
Snack bar

Reviews

9.6 out of 10
Exceptional

Popular amenities

  • Pet friendly
  • Free WiFi
  • Air conditioning

Explore the area

View in a map
Calle 10 Sur, La Veleta, Tulum, QROO, 77765
  • Place, Holistika Art Walk
    ‪8 min walk‬
  • Place, Hospital de Tulum
    ‪3 min drive‬
  • Place, Dos Aguas Park
    ‪4 min drive‬
  • Airport, Tulum Intl. Airport (TQO)
    ‪60 min drive‬
VIP Access
Curated for quality and service, VIP Access stays consistently receive our highest guest ratings.
  • Expect exceptional service
  • Extra savings and perks for Rewards members
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Room options

View all photos for Grand Room

Grand Room | Premium bedding, soundproofing, iron/ironing board, free WiFi

Grand Room

9.4 out of 10
Exceptional
(9 reviews)
  • Garden view
  • 645 sq ft
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free WiFi

View all photos for Premium Room

Premium Room | Premium bedding, soundproofing, iron/ironing board, free WiFi

Premium Room

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 1025 sq ft
  • 4 bedrooms
  • Sleeps 8
  • 3 King Beds and 1 Queen Bed
  • Free WiFi

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Exterior

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About the neighborhood

Tulum

Located in La Veleta within a short walk of Holistika Art Walk, Hotel Milam, Michelin Key winner is within 2 miles (3 km) of Hospital de Tulum. This 36-room, 4-star hotel has private in-room pools along with a restaurant and a full-service spa.

What's nearby

  • Holistika Art Walk - 8 min walk - 0.5 miles
  • Hospital de Tulum - 3 min drive - 1.1 miles
  • Dos Aguas Park - 4 min drive - 1.6 miles
  • Tulum Beach - 13 min drive - 4.6 miles
  • Tulum Mayan Ruins - 14 min drive - 4.8 miles

Getting around

  • Tulum Intl. Airport (TQO) - 43 min drive

Restaurants

  • ‪Vaivén - ‬9 min walk
  • ‪El Aguajito Marisqueria - ‬11 min walk
  • ‪Italdo Pasteleria - ‬7 min walk
  • ‪La Taqueria Pinches Tacos Shop - ‬7 min walk
  • ‪Pepe The Best Taco! - ‬7 min walk

About this property

Hotel Milam, Michelin Key winner

Guests staying at Hotel Milam, Michelin Key winner enjoy access to a full-service spa, an outdoor pool, and a steam room. Transportation is made easy with a beach shuttle. Front-desk staff can help with luggage storage, and provide local restaurant recommendations. If you like to take your furry friend along on your adventures, this pet-friendly property offers food and water bowls. Other amenities at this spa hotel include free WiFi in public areas and laundry facilities.
Guests can stay connected with free WiFi. Beds are dressed in premium bedding and pillow menus, and bathrooms offer rainfall showers, hair dryers, and designer toiletries. Other standard amenities include private pools, coffee makers, and ironing boards.
Recreational amenities at the hotel include an outdoor pool and a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Guests can pamper themselves with a trip to the onsite spa, which has 2 treatment rooms. Services include deep-tissue massages, sports massages, facials, and body scrubs. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Beach shuttle (surcharge)
  • Onsite parking includes off-street options

Food and drink

  • A bar/lounge
  • A poolside bar
  • A restaurant
  • A swim-up bar
  • Private picnics

Restaurants on site

  • MILAM

Things to do

  • Bicycle rentals
  • Designer stores
  • Full-service spa
  • Outdoor pool
  • Outdoor pool (guest access)
  • Steam room

Conveniences

  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)
  • Proposal/romance packages

Outdoors

  • Pool loungers
  • Pool umbrellas

Full-service spa

  • 2 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Deep-tissue massages
  • Facials
  • Reflexology
  • Spa open daily
  • Sports massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • No elevator
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • Designated smoking areas

Room amenities

Bedroom

  • Hypo-allergenic bedding
  • Pillow menu
  • Premium bedding

Bathroom

  • Bathrobes
  • Designer toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • Private pool

Food and drink

  • Coffee/tea maker
  • Free bottled water

More

  • Air conditioning
  • Iron/ironing board
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 PM
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon

Special check-in instructions

The front desk is open daily from 7:00 AM - 11:00 PM
Front desk staffed during limited hours
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • This property welcomes pets for MXN 812 per pet, per day
  • Dogs only
  • 1 total (44 lbs is the maximum weight per pet)
  • Pets may not be left unsupervised
  • Food and water bowls are available
  • Restrictions apply
  • For more information, guests can reach out to the property at the number on the booking confirmation
  • Service animals exempt from fees

Children and extra beds

  • This property doesn't allow children 17 and younger (only guests older than 17 are allowed)

Property payment types

Important information

Fees

You'll be asked to pay these charges at the property:

  • Deposit: MXN 2000 per accommodation, per day

These are all of the charges provided to us by the property.

Optional extras

These fees and deposits will be charged at check-in, check-out, or the time of service.

  • Pet fee: MXN 812 per pet, per day
  • Service animals are exempt from fees

This list may not be comprehensive. Fees and deposits might not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a first aid kit, and outdoor lighting
  • Check-in: 3:00 PM
  • Check-out: noon
  • Minimum check-in age: 18
The front desk is available during limited hours.

We should mention

Details about charges, deposits, or other important information:

  • This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession.
  • Charges for extra guests may apply and vary depending on the property's policy.
  • A cash deposit, credit card, or debit card for incidental charges, as well as a government-issued photo ID, may be required at check-in.
  • Special requests are subject to availability at the time of check-in and can't be guaranteed. Certain requests may come with additional charges.
  • This property accepts credit cards and debit cards. Cash is not accepted. 
  • Onsite safety features include a fire extinguisher, a first aid kit, and outdoor lighting.

Additional information about polices, regulations, and more:

  • Pool access available from 8:00 AM to 11:00 PM.
  • Reservations need to be made in advance for massage services and spa treatments. Contact the hotel at the phone number listed on your booking confirmation.
  • There are no elevators.

Property is also known as

MILAM
Hotel Milam
Milam, Michelin Key Winner
Hotel Milam, Michelin Key winner Hotel
Hotel Milam, Michelin Key winner Tulum
Hotel Milam, Michelin Key winner Hotel Tulum

Frequently asked questions

Are free cancellation options available at Hotel Milam, Michelin Key winner?

Hotel Milam, Michelin Key winner provides free cancellation on select room rates. To learn more, look at the cancellation policy on our site.

How much does it cost to stay at Hotel Milam, Michelin Key winner?

As of Jun 5, 2026, prices found for a 1-night stay for 2 adults at Hotel Milam, Michelin Key winner on Jun 29, 2026 start from $367, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

What's there to see around Hotel Milam, Michelin Key winner?

This hotel is situated in La Veleta within a short 8-minute walk of Holistika Art Walk. You'll also find Tulum Beach and Tulum Mayan Ruins within a short drive.

Is parking available on site at Hotel Milam, Michelin Key winner?

No, there isn't parking at this hotel.

Is a spa located at Hotel Milam, Michelin Key winner?

There is a full-service spa available for guests to enjoy and services include deep-tissue massages, sports massages, aromatherapy, and reflexology.

Does Hotel Milam, Michelin Key winner have a casino at the property?

No, Hotel Milam, Michelin Key winner doesn't have a casino.

Will I find an indoor pool at Hotel Milam, Michelin Key winner?

No, this hotel doesn't have an indoor pool; however, there is an outdoor pool. Guests have pool access between 8:00 AM and 11:00 PM.

Is Hotel Milam, Michelin Key winner a good place to stay for couples?

There are many amenities for couples at this hotel, including a private pool as well as a restaurant and an outdoor pool.

Does Hotel Milam, Michelin Key winner have a hot tub?

No, but guests can enjoy a steam room at this hotel.

Does Hotel Milam, Michelin Key winner have a restaurant that serves breakfast?

No, Hotel Milam, Michelin Key winner doesn't have a restaurant that serves breakfast.

Will Hotel Milam, Michelin Key winner allow pets to stay free of charge?

Although they can't stay for free, dogs are welcome at Hotel Milam, Michelin Key winner for a fee of MXN 812 per pet, per day. The property also provides food and water bowls.

Does Hotel Milam, Michelin Key winner have connecting rooms available?

No, this hotel doesn't feature connecting guestrooms.

How close is the airport from Hotel Milam, Michelin Key winner?

The closest major airport to Hotel Milam, Michelin Key winner is Tulum Intl. Airport (TQO), which is 24.3 mi away (43 minutes by car).

Are there rooms with balconies that I can book at Hotel Milam, Michelin Key winner?

Yes, some guestrooms at Hotel Milam, Michelin Key winner offer a deck/patio and may feature garden views.

Hotel Milam, Michelin Key winner Reviews

Reviews

9.6

Exceptional

Rating 10 - Excellent. 197 out of 226 reviews
Rating 8 - Good. 17 out of 226 reviews
Rating 6 - Okay. 5 out of 226 reviews
Rating 4 - Poor. 4 out of 226 reviews
Rating 2 - Terrible. 3 out of 226 reviews

9.8/10

Cleanliness

9.8/10

Staff & service

9.4/10

Amenities

9.6/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Gregory

Liked: Cleanliness, property conditions & facilities
Fantastic place
Stayed 6 nights in Dec 2025
Verified

10/10 Excellent

Dennis

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing, the food was wonderful and the pool is incredible..
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Christine

The staff was amazing helpful
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Dennis

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service and food was great.
Stayed 2 nights in Jan 2026
Verified

10/10 Excellent

JASMINE

Liked: Cleanliness, amenities, property conditions & facilities
This hotel was absolutely stunning. The staff were very kind and helpful. The hotel is very quiet and serene.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Kelvin

Liked: Cleanliness, amenities, property conditions & facilities
Everything was perfect at this room, staff was nice, friendly and quick with any request we had! Definitely going back!
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Leigh

Liked: Cleanliness, amenities, property conditions & facilities
Room was amazing
Stayed 3 nights in Oct 2025
Verified

10/10 Excellent

NiChele

Liked: Cleanliness, amenities, property conditions & facilities
Every need was met, every desire was anticipated and acted upon. We thoroughly enjoyed.
Stayed 3 nights in Feb 2026
Verified

10/10 Excellent

Paige

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel, nice stay and really yummy food at the restaurant!
Stayed 4 nights in Sep 2025
Verified

10/10 Excellent

Devon

Liked: Cleanliness, amenities, property conditions & facilities
Amazing property. Staff was great at recommendations in the area. Great property to unwind and rest. Do the yoga classes in the morning!
Can get drinks in the pool.
Long pool; can do laps if it’s not busy. Water slightly cold (even with the hot sun)
Stayed 4 nights in Feb 2026
Verified

10/10 Excellent

Aldo

Liked: Cleanliness, amenities, property conditions & facilities
One of the best hotel experiences I’ve had and the staff by far super helpful at all times of the day 24/7 anytime I had a issue or question quickly tended to all my needs.
Stayed 3 nights in Jan 2026
Verified

10/10 Excellent

Keisha

Liked: Cleanliness, amenities, property conditions & facilities
The staff was amazing and the property was beautiful
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Carlos

Liked: Cleanliness, amenities, property conditions & facilities
Good staff and very clean
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Ciera

Liked: Cleanliness, property conditions & facilities
Everything was beautiful will come back
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Joy

Liked: Cleanliness, property conditions & facilities
Best experience ever in tulum, every standard was met and they took every step to go above and beyond
Stayed 5 nights in Jan 2026
Verified

10/10 Excellent

Sareeta

Liked: Cleanliness, amenities, property conditions & facilities
Staff were very polite and helpful with local activities and dining. They were readily available. Clean property and very relaxing. Highly recommend for adults, couples and solo travelers seeking a relaxing ambiance.
Stayed 3 nights in Nov 2025
Verified

10/10 Excellent

Wayne

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an absolutely beautiful hotel with friendly and amazing staff. Food was also excellent.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

William

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Best stay ever
Stayed 3 nights in Aug 2025
Verified

10/10 Excellent

Jecovia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property. Staff were extremely helpful and friendly.
Stayed 5 nights in Jul 2025
Verified

10/10 Excellent

Roshaunda

Liked: Cleanliness, amenities, property conditions & facilities
The aesthetic of the room The everything! I enjoyed my stay and most certainly will be returning. The food was so delicious and worth every penny. I’m glad.
Stayed 1 night in Nov 2025
Verified

10/10 Excellent

Emery E

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice and clean hotel.
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Damaris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great!
Stayed 3 nights in Nov 2025
Verified

8/10 Good

Tarimah

Liked: Cleanliness, amenities, property conditions & facilities
Room was beautiful, clean and aesthetically pleasing.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Vanessa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel, great luxury vibes
Stayed 2 nights in Jul 2025
Verified

10/10 Excellent

Nadine

Liked: Cleanliness, amenities, property conditions & facilities
the best hotel i've ever stayed at! The room is just something else.
Stayed 1 night in Nov 2025