2/10 Terrible
Jennifer
Sep 12, 2025
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Disgusting Disaster
The place looked nothing like the photos on line. My first clue should have been the smell in the lobby. The lady at the front desk was very friendly and got me checked in. When I opened the door to my room I immediately took a step back. There was a very pungent odor in the room, it looked and felt dirty. There were 2 pieces of furniture in the room, I didn’t not sit my bag on either of them. They were both heavily stained with god knows what and the bed looked like someone was under the covers. I don’t know what was going on there other than an extremely bad bed and the lack of making the bed. My skin was crawling and I knew there was no way in hell I was staying there.
I went to the front desk and politely explained I could not stay there and asked my card be refunded. Keep in mind I paid an extra charge to check in early so I could get ready for a funeral I was in town for. I was told they would try to refund my early check in fee but could not refund hotel charge as it was non refundable. I said but I’m not staying, I get it ifI never showed up and the room was needed but I’m standing right here and clearly no one was staying there with 3 cars in the parking lot. I contacted Comfort Inn and Suites, they would tell me to contact the hotel, which clearly is not a hotel but a motel. When I contacted the “hotel” by phone while driving to the funeral they told me to contact corporate. I finally reached out to my credit card company to disputed the charges. I’m still waiting
Jennifer
Stayed 1 night in Aug 2025