Rooms were clean and nicely designed, though the sink in the bedroom and shower opening straight into it felt improvised and odd. Staff were kind but very young and a bit clueless. The real issues were with service: despite requesting a cot for our daughter, none was provided, we were told at 10:30pm (4 hours later) they were “finished,” and only given a changing mat. At breakfast, a sign at the entrance instructed guests to clear their own tables, which felt ridiculous in a hotel setting. Decaf wasn’t served unless we took capsules to make it ourselves in our room. With the excuse of “eco-friendliness,” we felt that toiletries were minimal and there was no bottled water in the rooms. Overall, service and standards fell well below what you’d expect at a 4 stars hotel.