Best Western Hotel Stella D'Italia4.0 out of 5.0
Recent guest reviews
Nice, clean hotel with several appealing amenities. We had a nice view of a lightened tower in the evening. Breakfast was the best part with lots and lots of choices. Pies, cakes, muffins, cannoli, oh my! The staff was always friendly.
On a recent trip to Marsala we were told to stay here and i was a little reluctant as i am not a fan of Best Western in the United States. Clearly this hotel just bares the BW logo but thankfully it feels like a small local hotel, extremely nice and helpful staff, clean rooms and well appointed bathrooms. The rooms on the top floor have great terraces overlooking the roofs of the city. There is also a funny room located on a bridge across the street. You can't beat the location, smack in the center of town, and room service in the morning was excellent and fast. We will be back!
Loved the location don't use your google map when you get close by as it took me into the pedestrian area. Thankfully no one out midday. There are signs posted for the hotel use those. Parking 5 euro a day. The location was right in the piazza by the church. Our room was a superior room. Carpets should be upgraded as stains our prominent and the rest of the building is spectacular. Ceilings high balcony really to only stand in room and take a look at corridor. Coach in room facing wall only purpose was for luggage. If it is a pull out you would have to climb over to get to bathroom. Cute. breakfast basic cereal cookies fruit coffee. I loved the quaintness of Marsala itself lots of restaurants we ate at Alagna restaurant excellent service and food. The corridor when your in the piazza going to the right if facing church has trendy wine bars. Wine cheap! Ice cream always outstanding!
The hotel is very well sited with an easy walk to anywhere in town, if you need a taxi to go out then it comes to the end of the street so you have a very short walk to it. Reception booked it but forget to tell us the bit about going to the end of the street until we asked. Our room on the 4th floor had a lovely terrace balcony with good views over the rooftops. Ok there was a room either side who 'shared' this balcony but there was quite a high wall near the room to ensure privacy. We had no noise trouble during our stay. The room is a moderate size with all the normal amenities including fridge and safe which are invaluable when travelling. Breakfast sadly got to no better than OK, you could find what you wanted but I've had much better.
I wanted to be able to provide this hotel with a stellar review, but instantly I knew this would never happen. The hotel is advertised as a 4 star establishment, and falls short of earning those stars. The location is on point, as you can just walk right outside the hotel and you are in the heart of Marsala with resturants, shops and coffee places. The ocean is just a small walk down the road. My room was on the 4th floor, and I had a terrace which I shared with the two other rooms on the 4th floor. Recognizing that the construction to the private property had no liability for the hotel, it was still a nuisance to have my room so close to all the noise as a traveled with a small infant. So what really made me feel that this hotel doesn't deserve a great review rating? The unprofessional staff. Yes, there were a couple outstanding staff members, but unfortunately, when you have more than a few bad apples, the entire fruit salad tastes funky. We had issues with parking, as we paid for two vehicles, but were not provided with the second spot. Our van was too large to enter the garage. It was in the way the staff communicated which where I feel that there could have been a higher standard of professionalism. Also, on the last day of my stay, I had to return something to a shop. As I was exciting to leave the hotel, the front desk lady stopped me by saying that I owed the hotel 16 Euros and that I had tio pay the city fees. She could of said good morning at least. This was at 8.30 am and check-out was at noon. My room had already been pre-paid (500 euros) and the staff had my passports, so it's not like I would try and not pay the 16 Euros. I informed her that I would of course pay once I check out. We were travelling with a wedding party (my reservation was separate). The front desk staff went and told the party I was with that I had yet paid and made it seem as if I wasn't intending to do so. Very embarrassing to say the least. I stay in hotels for work, and I have not encountered this type of unprofessionalism in a long time. Also, the flooring of my room was beyond filthy. I had to keep my sandals on when I was inside the room. I would not recommend this stay for any other traveler, unless everything else is sold out.
Thank you very much for the excellent hospitality.... All the staffs are great, professional and very helpful... Very nice hotel within the historical center. Free and high speed wifi Highly recommended!!!!
We had a Superior room with Balcony over the street, booked via the Internet for 80 pounds a night, including breakfast. The room was large with a seating area with a sofa. The bathroom was also large and nicely fitted out. There was a good selection of food at breakfast. You park in an allocated space in the road outside and they move it to a garage for 5 Euros a night. I would recommend this hotel to anyone visiting Marsala.
We stayed two nights, for Euros125 a night (!) at this hotel, the only one in the very centre of Marsala. The room we stayed in was of a good size ( I refused the first one they allocated, which was a dark, airless box with a weird corridor), with a decent bed and (very) small balcony looking straight at a blank wall, over a side road. It had a suite-like extra space with a sofa-bed and the wardrobe area. The tiny TV with trailing wire down the wall was a bit pathetic. The bathroom was marble and very nice but toiletries were sparse and the promised bathrobes never appeared. Continental breakfast buffet was provided in a very unappealing room with no natural light at all, but the food was OK. Like most of Marsala at this time of year, it was mostly dead at night. It's nerve-racking to drive to, but the waiting space and valet parking does work, though I had to query some additional scrapes on the rental car when it was returned. Far too expensive for what you are getting, here, but the location is perfect for visiting the town and its amazing but neglected archaeological park.
We were a party of seven with three rooms. Two doubles and a triple room. The double rooms were great, the triple had a strange bunk bed and a double. The hotel was right in the center of down. Great location! They had free parking and breakfast in the morning. The staff was friendly and pleasant. Very helpful and very knowledgeable on local restaurants and tourist sites. The hotel was not easy to find and driving there was a real challenge. Overall this was a great experience and we will go back there if we would ever have the pleasure to go back to Marsala.
Very comfortable and elegant, much red marble. Breakfasts excellent, including DIY cannoli. Staff most helpful and friendly. Parking at 5 euros a night is helpful in those narrow streets. Great, central location.
- Free WiFi in rooms and public areas
- Concierge services
Best Western Hotel Stella D'Italia places you next to Palazzo Senatorio and Chiesa Madre. This 4-star hotel has 35 guestrooms and offers conveniences like a bar/lounge, a marina, and free in-room WiFi. Piazza della Repubblica and Complesso Monumentale San Pietro are also a short walk from this Marsala hotel.
Start your day off with buffet breakfast, available for a fee. Satisfy your hunger without leaving your room with 24-hour room service, or quench your thirst with a beverage at the bar/lounge or coffee shop/café.
The 35 rooms are air-conditioned and have an array of amenities, including sofa beds, refrigerators, and minibars. TVs come with satellite channels, and free WiFi keeps guests connected. Bathrooms offer hair dryers, free toiletries, bathrobes, and bidets. Coffee makers, free newspapers, and free local calls are also available.
Guests of Best Western Hotel Stella D'Italia enjoy features like a marina, free WiFi in public areas, and conference space. There's valet parking for a fee and an airport shuttle for a fee. The front desk has multilingual staff on hand 24/7 to help with dry cleaning/laundry, concierge services, and luggage storage. Additional amenities include a computer station, laundry facilities, and a TV in a common area.
Reviews from Trip Advisor
90% of guests recommend this hotelTotal of 336 reviews