Hotel Ras El Ain4.0 out of 5.0
Recent guest reviews
We spent two nights at this hotel and were very disappointed. No wifi in the room; and while we were told there would be wifi in the lobby, this was not true. Our room was on the margins of the hotel complex, before the reception. In the afternoon, staff would lounge around in front of hotel and produce a lot of noise. The room itself was small and infested with ants. Door-key (only one per room) was problematic and wouldn’t unlock the door. Only one chair and one stool. A/C worked either on full heat or not at all. No complimentary slippers, no complimentary water, no coffee/tea making facilities. When we ordered two extra pillows, they were brought without pillow cases (and only after a long wait). Breakfast was basic – no cappuccino, no croissants, no egg station (only pre-prepared crepes). Dinner was a disaster, with long queues forming (over 10 minutes wait), since all dishes are served at the same location instead of in different clusters – so even if you just wanted to get some rice, you needed to pass by all salads, all meat dishes and so on. Dishes themselves were mediocre, with very few options for vegetarians and even less for vegans (no information regarding content provided for each dish). New Years’ dinner was chaotic. Some of us had ordered a vegetarian meal, but for each course, we were served the non-vegetarian option. When we gave it back, a waiter would return bringing the same dish again, at least once, until they brought the right dish. We were also asked to pay for the water bottle that our guide had ordered and who had left without paying (since guides do not pay for the water they order as he had told us) – and when we told the waiter that this was not our order, the waiter got very angry at us and started yelling, insisting we pay for it. Now, that is extremely rude and the waiter could have well informed the reception to contact the guide the next morning and NOT get guests involved. The bathroom was furthermore unattended, with one stall not lighted, one flush not working, toilet paper all over the floor and no tissue paper next to the sink. After we returned to our room, the music from the banquet hall was extremely loud and we couldn’t sleep.
After a very pleasant and educative desert trip, I thought this will be a perfect spot to end the year in glory with my wife and family. Unfortunalty It did turn out to be a very dissapointing experience. The rooms were absolutly way under anghung close to a 4 Star standards. The hygiene of the rooms was so poor, the beds were broken.But the hotel manager couldnot offer any othey alternative . We had no option but to leave the hotel and take a 6 hours drive back to Tunis.
We were here on Ultra Mirage race. Location is the Best. Staff is very friendly. Room was clean everywhere. Food choice on breakfast is very poor. Territory of the hotel is clean, pool was clean too. Our stay in Tozeur is very memorable
We stayed for a night at the Ras El Ain and had a really good stay. The staff were helpful and attentive, the rooms were quite large with all the desired amenities and the meals in the main restaurant were well done. My only complaint would be the lack of wi-fi in the rooms themselves - the signal reached a bit from the lobby but not strong enough to work - this was frustrating.
Stayed here for just one night on a trip to the Sahara. We had a nice clean room here over looking the gardens and this hotel was much better than our resort on the coast. The buffet food was good although the waiters and reception staff were a little rude. I would recommend this hotel for a short stay
relatively small, friendly, pretty, nice people, clean and attentive to environment - a perfect place to stay in tozeur. friendly architectural structure, welcoming and intimate. meet the man behind the bar!
This was one of our stops since we were doing the tour of Tunisia with exotic tours. We only stayed here one night. The hotel is really beautiful and well kept. The room was cute and very nice. We had a winding staircase to get up to the second floor which was cute. The lobby had a nice seating area to go on wifi. It looked like the cave of a castle. The buffet was really good with lots of choice. Did not get to use the pool since we were leaving early in the morning to see the desert. The bar area hada nice seating area also and gave great service. Would highly recommend this hotel.
This hotel is extremely pleasant at first sight, especially the furnishment and interior design - both lobby and rooms. One disadvantage is that the water in the pool, basins, shower in the rooms is salty /thanks to the desert location/. Very bad service in the restaurant, but the food was ok. Otherwise, the gardens, the pool, the lobby and the rooms are really beautiful and relaxing.
This hotel was a part of a 2-day trip to Sahara desert. We have no idea, how this hotel received 4-stars, but it's really bad. At least the pool was working till midnight, so we had that going for us, which was nice. The room was dirty, had stains all over the place. The air conditioner was pretty much destroyed and the front panel was missing, so one could see lots of electronics. There was no control for it, so it was set to full-force conditioning and pretty low temperature. So we had to "sleep" through its intense humming and blowing cold air on us (leaving it off wasn't an option - southern part of Tunisia is unbelievably hot). The food in the restaurant was mediocre and most fruits were spoiled. We were glad that didn't have to stay in that place longer than one night.
As many other reviewers, I have stayed at the Ras El Ain as part of a 2-day desert trip. Many flaws for a 4-star hotel. The atrium and the lounge area are nice, and are kept at a dim light which makes them very cosy. Our room was very dirty. Dust on the corners, dead mosquitoes all over the walls and ceiling... And to make it worse, our flush did not work. There was no information whatsoever about what number to call the reception, so I had to walk all the way there (it was quite far). They sent in a plummer which took about 20 minutes to make it work again, but left our bathroom in a mess. Again they sent a different person to clean, which made an even bigger mess. Cleaning is clearly not their thing. The buffet hand't much choice, and food was mediocre at best. OK for a night, but I wouldn't stay here for longer than that.
- Free buffet breakfast
- Free WiFi in rooms and public areas
- Free parking
- Onsite dining
Within a short walk of Dar Chrait Museum, Hotel Ras El Ain is within 2 miles (3 km) of Ouled el-Hadef. This 142-room, 4-star hotel has free breakfast along with conveniences like an outdoor pool and an indoor pool. It's near the airport and also within a 30-minute drive of Oasis Entrance Gate and Great Mosque of Sidi Salem.
Free buffet breakfast is included with your stay. Sit down for a leisurely bite to eat at the onsite buffet restaurant, or enjoy a drink at the bar/lounge. Savor a meal from the privacy of your room with room service, or get a pick-me-up at the coffee shop/café.
All 142 air-conditioned accommodations feature separate bedrooms. Guests can expect TVs with satellite channels, along with free WiFi and wired Internet. Bathrooms offer deep soaking tubs, hair dryers, and free toiletries. Refrigerators, minibars, and free newspapers are also standard.
Hotel Ras El Ain features a nightclub, an indoor pool, and an outdoor pool. You can take advantage of free parking if you drive. Staff members are on hand to provide dry cleaning/laundry services, concierge services, and a safe deposit box at the front desk. Additional amenities include a children's pool, a fitness center, and a spa tub.
Reviews from Trip Advisor
70% of guests recommend this hotelTotal of 197 reviews